Applications

Installing Microsoft Lync

Community Network officially supports Microsoft Lync. If you'd like to install Microsoft Lync on a CN-supported Windows machine, follow the instructions below. The screenshots on this page are specific to a Lync 2010 installation on Windows 7, and some steps may vary on other systems. CN is available to assist and help resolve any difficulties or questions that might arise throughout your Lync experience.

Mac users should contact CN for assistance installing Lync on your Mac.

Before You Begin

  • Reserve 5-10 minutes to install and configure Lync. That said, the process can take just 2 minutes, depending on your computer's speed.

Installation Steps

  1. The installation process may reboot your computer so it is critical that you close all open files and applications.
  2. Click on the Start button (and then Settings if you have Windows XP).
  3. Click on Control Panel and then double-click on Run Advertised Programs.
    Win 7 Control Panel screenshot
  4. Note: If you do not see the same icons, change from category view to Large or Small icon view.
  5. Click once on "Microsoft Lync 2010 – Lync 2010 x64 chain."
    installing Lync
  6. Click on the Run Button. This will begin the installation process. This may take 10 minutes to complete, so please be patient.
    installing Lync
  7. You will get a pop-up asking you to download the program. Right above the download button, there is a small box with the option to "Run program automatically when download completes." Please check that box and then click Download.
  8. This will begin the installation process. This install will be "silent". There is no other interaction required or seen.
  9. After a couple minutes Microsoft Lync will show up in your Start Menu.
  10. Then you may close out of all open windows and proceed with your previous tasks.

In most cases, you will not need to reboot your system, but do so if prompted. If you encounter any issues, please contact the Community Network at 541-737-8787.

Using Lync

Instructions for using Lync are available at the OSU Helpdocs website.

Installing Microsoft Office 2010

Community Network officially supports Office 2010 for Windows. If you'd like to upgrade your system to Microsoft Office 2010, you can follow the instructions below to install it on your own.

Please note that the Community Network officially dropped support for Office 2003 for Windows on July 1, 2012. If you have files such as Access databases that were written in previous versions, please contact CN at 541-737-8787 to discuss an appropriate migration plan.

Customers using either Microsoft Office 2003 or Microsoft Office 2007 should experience a somewhat seamless transition to the new Office suite. The Community Network is available to assist and help resolve any difficulties or questions that might arise throughout your Office 2010 experience.

Before You Begin

  • If you use a multi-lingual version of Office, you cannot use this process. Instead, contact CN at 541-737-8787 and we will coordinate a manual install for you.
  • Reserve 60 minutes to install and configure Office 2010. That said, the process can take just 30 minutes, depending on your computer's speed.
  • Connect your computer via an ethernet cable while on the OSU campus. The install process will be slower over a wireless connection.

Installation Steps

  1. The installation process may reboot your computer so it is critical that you close all open files and applications.
  2. Click on the Start button (and then Settings if you have Windows XP).
  3. Click on Control Panel and then double-click on Run Advertised Programs.
    Win 7 Control Panel screenshot
  4. Note: If you do not see the same icons, change from category view to Large or Small icon view.
  5. Click once on Microsoft Professional Plus 2010 x86 English.
    Win 7 Control Panel screenshot
  6. Click on the Run Button. This will begin the installation process. This may take an hour to complete, so please be patient.
    Microsoft Office 2010 Progress Bar
  7. When prompted, click Close.
  8. You can now close the Control Panel window (if open).
  9. You can now close the Run Advertised Programs window (if open).

If you encounter any issues, please contact the Community Network at 541-737-8787.

Microsoft Office 2010 is now fully installed on your computer. In most cases, you will not need to reboot your system, but do so if prompted. The first time you open Outlook 2010, Outlook will take a few minutes to optimize your mailbox (~15 minutes for a 200MB mailbox).

Experiencing Problems or Have a Question?

If you experience issues with the upgrade or have a question please contact the Community Network.

Using Microsoft Office 2010

Below are links to online resources to help you in the transition to the new interface used by Office 2010. Be sure to add them to your browser Favorites or Bookmarks if you find them helpful.

Microsoft Training Courses for Outlook 2010
This website lists several training courses to help you get familiar with the new features snd updates that come with Outlook 2010.

Learning where features are located in Microsoft Office 2010 (covers all applications)
These interactive guides offer a way to easily discover how to perform tasks in Microsoft Office 2010 by first performing them in Microsoft Office 2003.

Other Conditions

Some individuals may see the following dialog box appear:

Win 7 Control Panel screenshot

This dialog box indicates that the installation files haven't been downloaded on this particular computer and will need to be downloaded in order to continue. How you proceed all depends on your location and your network connection:

On Campus - Plugged into a wired network connection
If you are on campus and connected to the network you can click on the "Run program automatically when download completes" and then click the "Download" button. Once you click "Download" you will see the "Program Download Status" dialog box that will estimate how much time is remaining before your Office 2010 install begins. You can download Office over a wireless connection but we strongly recommend that your computer be plugged into the network via an ethernet cable to optimize the download speed.

Win 7 Control Panel screenshot

Off Campus - Any network connection
If you see dialog box like the below that indicates an extraordinarily long download time, contact CN at 541-737-8787. Downloading during business hours over a slow remote connection is throttled to prevent network saturation. The download will work, but it will take an extermely long time to complete. CN can provide you with a much more convenient and speedy option.

Win 7 Control Panel screenshot

Installing Polycom People+Content For Windows

  1. Click on the Start button (and then Settings if you have Windows XP).
  2. Click on Control Panel and then click on Run Advertised Programs.

    Win 7 Control Panel screenshot

    Note: If you do not see the same icons, change from category view to Large or Small icon view.

    win 7 Download image

  3. Click once on Polycom People Plus Content and then Click Run
    win 7 Download image
  4. You will get a pop-up asking you to download the program. Right above the download button, there is a small box with the option to "Run program automatically when download completes." Please check that box and then click Download.
  5. This will begin the installation process. This install will be "silent". There is no other interaction required or seen. After about 1-2 min. you should see the People + Content icon visible on the desktop. Close out of all Open windows.

Once you see the new icon on your desktop the software is fully installed and ready for use. If you encounter any issues, please contact the Community Network.

Using Polycom People+Content

People+Content is an application that allows you to broadcast content through your Polycom without additional hardware using your computer and network.

How to use People+Content

First make sure you have the software installed. See People+Content Installation. Once that is finished you will just need to connect to your Polycom through the network.

1. Turn your Polycom unit on and wait for it to start up. You will need the IP address of your Polycom so you can connect to it. If you do not know the IP address, you can find it by looking under the Picture displayed on your Polycom. It should List "My IP." That is the IP of your Polycom.

2. Ensure that the computer you are going to be using to broadcast your content is connected to the network. For example, can you browse the internet? If not, connect your computer to the network via a hardwire or wireless connection.

3. Start the Polycom People+Content Software by double-clicking on the desktop Icon.

P+P screenshot

4. If this is the 1st time you have ran this software you will be presented with a firewall Alert. Check the Domain and Private Network Boxes, and click allow access.

P+P screenshot

5. The Application will start up and you will be presented with the control interface.

P+P screenshot
6. Enter Your IP address in the Conferencing System Address box. Leave the Meeting Password Blank and press connect.

7. Once your connection is established, your control interface will change to look like this:P+P screenshot

8. If you are going to be placing a call via the Polycom, now is the time to do that. Make sure there are no issues with the call and then proceed when ready using the People+Content software.

9. Pressing the Purple Play Button will begin broadcasting your entire computer's screen. What is visible on your screen will be visible to all call participants and audience members.

10. While broadcasting content, you can click on the magnifying glass icon on the control interface to zoom in on a specific area of your computer screen. Click on any of the yellow boxes to re-size and move the window. The pointer will change to a "Double-ended" arrow to resize and a "Hand" to move the window. Anything within the window will be displayed as full screen on the Polycom. Click the magnifying glass icon again to return to normal view.

P+P screenshot

11.To stop broadcasting your content, press the Purple STOP button on the Control Interface. This will disconnect you from the Polycom but will leave the People+Content application running, allowing you to reconnect and broadcast at will. Pressing the red X in the upper right corner of the control interface will close the application completely.

P+P screenshot

This software can also be used to broadcast content to only the monitor hooked up to your Polycom. All the above instructions are the same with the exception of placing a call with your Polycom.

If you encounter any issues, please contact the Community Network at 541-737-8787 Option 2 for on-campus customers and those based off-campus should press 3 for assistance.

WinSCP Profile Configuration

Due to security concerns, Oregon State University uses WinSCP for file transfers to/from Banner. The following information will help you set up WinSCP for Windows (no Mac version is available).

WinSCP Installation

  1. Visit the WinSCP website at http://winscp.net/eng/download.php
  2. Under the "Downloading WinSCP" header, click on "Installation package"
  3. Click "Save file" or "Save" (different browsers use slightly different wording)
  4. Save to your desktop
  5. Double click on the install program for WinSCP (the .exe file associated with winSCP, for example, "winscp551setup.exe")
  6. Follow the installation through completion.

Transferring Profile Information

  1. Open SSH
  2. Click "Profiles"
  3. Click "Edit Profiles"

screenshot showing the Edit Profiles selection

Click on a profile, and write down your host name, user name and port number. You can also leave SSH open while editing the profile information in WinSCP. Repeat for every profile you need to save.

screenshot of connection settings

Adding Profile Information

  • Open the WinSCP program (Start - Programs - WinSCP)
  • Enter the profile information you saved from SSH.
  • Enter your password

WinSCP screenshot

To enter remote directory information:

  1. Click on Directories
  2. Enter the directory path in the remote directory area
  3. Click Save

WinSCP screenshot

Enter the name you would like call the profile. "ONID" would be the most straightforward.

Click OK.

WinSCP screenshot

Note it shows up in saved sessions now.

Repeat for all of your profiles.

WinSCP screenshot

Login to a profile:

  1. Click Stored sessions
  2. Click on the profile name, in this case "Banner"
  3. Click Login

WinSCP screenshot

The first time you connect to a new server, WinSCP requests you add the host key to the cache. Press YES.

WinSCP screenshot

After accepting the key, the authorized use screen shows up. Click Continue.

WinSCP screenshot

File Transfer

File transfer is a simple operation. Your local files are on the left, remote/server files are on the right. To move a file to the server, click and drag a file from the left to the right. Note the plus symbol on the cursor indicating you are adding a file to that location.