Contact Us / 7-HELP

Contact Us / 7-HELP

Network Staff List

Consulting & Tier 3 Requests

Email Network Services

ONID, Computer & Printing

Call 7-HELP for phone repair and network issues

7-HELP Support Line for Phone Repair & Network Issues

Techs are on call 24/7 so please reserve after-hours help requests for urgent phone and network issues only.

  • Phone Repair & Network Issues
    • Email Us
    • Phone: 7-HELP or 541-737-4357
    • Handles: phone repair & network issues

Network Abuse & Network Security

Other Help Requests

Email IT Infrastructure Services & Telecom

Contact Us / 7-HELP

Network Staff List

Consulting & Tier 3 Requests

Email Network Services

ONID, Blackboard, Computer & Printing

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Network Consulting & Tier 3 Requests

Contact Us / 7-HELP

Network Staff List

Consulting & Tier 3 Requests

Email Network Services

ONID, Computer & Printing

Active Directory and Exchange Account Help

Departmental Computing Administrators (DCAs) can contact Server Support for Windows networking, Active Directory, and Exchange questions.

Jason Appah, Nathan Power, Bruce Beicke, Mike Akey, Mark Hammerschmith
Phone: 541-737-4710
Email: ServerSupport (@) oregonstate.edu

Tier Three Issues & Requests

Departmental Computing Administrators (DCAs) can email the Network Engineering staff for other tier three issues and requests noted below.

Email: net (at) oregonstate.edu

Domain Name Requests
Mike Akey, Kirsten Petersen

General Email Issues
Jason Appah, Nathan Power, Bruce Beicke, Mike Akey, Mark Hammerschmith

Mailman Email Lists
Mike Akey, Mark Hammerschmith

Maintain, DNS and DHCP
Mike Akey

SQL Database Hosting
Jason Appah, Bruce Beicke, Nathan Power

Network Operations Center (NOC)
Steve Heitmeyer, Joel Burks, Ian Downie, Josh Crowl, Greg Edmaiston

Network Security: Incident Response, Vulnerability Scanning, Firewalls
Alec Dhuse, Dave Nevin (Office of Information Security)

Proxy
Mike Akey

Server Backups
Steve Fowler, Gaylon DeGeer (Shared Infrastructure Group)

Server Monitoring with OpenNMS, Paging
Joel Burks

SSL Certificates
Alec Dhuse, Kirsten Petersen

VPN
Alec Dhuse, Mike Akey, Tony Brock

VMware
Steve Fowler, Gaylon DeGeer (Shared Infrastructure Group)

Wireless Network
Josh Crowl