Ethics
in Negotiation
A COMM 442/542
("Negotiation") topic
An assumption:
Every bargaining/negotiation situation involves questions of ethics.
What are the understood “rules of the
game?”
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What is fair?
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What is just?
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What is legal?
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What is appropriate and acceptable?
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What is expected?
Is ethical behavior...
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What is practical?
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What is expedient?
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What is efficient?
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What serves one’s interests or a client’s
interests?
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What is necessary to win?
A Dilemma of Trust and Honesty
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The Issue of Trust: Parties need to trust
one another to some extent in order to reach agreement.
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The Issue of Honesty: Parties need to
provide information to gain agreement.
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The Dilemma: Limiting trust, disguising preferences
and goals, and manipulating information may lead to a better outcome.
What is Deceptive Behavior?
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Is deception about “lying” and “truth-telling?”
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Misrepresenting goals, interests, position
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Falsifying or fabricating information
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Witholding information
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Deception: “tricks,” rumors, misleading claims
Why do people Lie and Deceive?
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Profit
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Expectations of lying/deception
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Mistrust or very limited trust
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External pressures (professional and/or personal)
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Competition
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Immediate, short term needs
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Prior successes with lying/deception
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Malicious intent
Recognizing Lying and Deception
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Ambiguity or uncertainty
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Lack of commitment
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Unwillingness to provide information or make
a decision
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Good cop/bad cop
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Inability to verify
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Inconsistency
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Incongruent nonverbal and verbal behavior
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Defensiveness
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Aggression or competitiveness
Dealing with Lying and Deception
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Model honest and trusting behavior
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Ask questions
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Recognize lying/deception tactics
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Raise doubts
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Arrange consequences or “pre-negotiate” a
protective contract
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Confront behavior (“constructive confrontation”)
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Tit for tat?
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Walk away
Consequences of Lying and Deception
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Loss of trust
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Relationship damage
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Short-term win, long-term loss?
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Reputation
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Emotional response
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Escalation spiral
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Reciprocal behavior (tit for tat?)
When is Lying and Deceptive Behavior Ethical?
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When the ends justify the means?
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When the other party deserved it or “had it
coming?”
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When there is no harm, no foul?
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When it’s just a joke, just in fun?
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When it is is assumed to be part of the way
you play the game?
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Is it ever ethical?