Oregon State University

Frequently Asked Questions

Google Apps For OSU

When sharing a document or file to an ONID email address using Google apps, the recipient will be sent an invitation to look at the file. When they click the link, they will be redirected to the...    Find Out More
You can't sign directly into groups from groups.google.com, instead you have to go through our portal.     Find Out More
Sometimes users will encounter an issue where when they post a new topic in a group, the topic is not created and automatically archived. A user may receive "New messages in this group will not be...    Find Out More
Restarting your device will update your account information and it should stop warning you that your personal account information is incorrect. We have seen this reported on iOS devices (iPad &...    Find Out More
The mail you delete in Google Mail is automatically deleted after 30 days. You can also manually empty the Trash folder at any time by selecting individual messages or multiple message and selecting...    Find Out More
One of the main purposes of cloud computing is that you don't have to worry about backups. Whereas if you store data on your own computer only, and your hard drive dies — that's it, the files are...    Find Out More
When you update information on Google+, you probably also want to review or change some of the privacy and security settings on Google+.     Find Out More
Regarding deleting a shared file, the answers are Yes and Yes. But if anyone has made a copy of that shared file and/or downloaded it to their local computer, that file lives on — for better or for...    Find Out More
The cause is that you have not followed the process to opt-in to Google Mail at Oregon State University.    Find Out More
While looking at a person's Directory profile in the Google Apps for OSU interface, you'll notice a building icon.    Find Out More
If you’re getting this warning when you try to open a link, it means that you don’t have permission to access this file or folder.     Find Out More
Every folder and file in your Google Drive space can be shared with other users through a link. Whenever someone tries to access this link on an account that doesn’t have permission, they will have...    Find Out More
If you are sending email to yourself (username@onid.orst.edu or username@oregonstate.edu) or forwarding messages through your ONID gmail account to another Gmail, Google will discard them because it...    Find Out More
If you are the manager of a Google Group but cannot view the entire list of group members, then the permissions are set incorrectly. Please go through the following steps:    Find Out More
After the upgrade to the latest version of Mac OS, 10.9 or Mavericks, Gmail users have started experiencing issues with Mac Mail and its compatability with Gmail. There is a wide range of items as...    Find Out More

Microsoft Lync

Mobile Devices and Skype for Business (Formerly Lync) One of the bonuses to using Skype for Business is that you can join meetings from your phone. This allows you to join a meeting even if you can't...    Find Out More
How do I add a contact in Lync 2013?           
You can easily create meetings with other OSU employees who have Exchange? accounts. There are too many such persons to load all of them into your contacts list, but you can add any of these people...    Find Out More
How do I create a meeting in Lync?           
One great feature in Lync is the ability to conference call with multiple colleagues. You may have a meeting with several people all in one place. Use Outlook or the Microsoft Lync Web App to create...    Find Out More
How do I find and log into Lync?           
Anyone with an Exchange? account can access and use Lync. To see if Lync is installed on your computer or for help logging in, follow the instructions below.    Find Out More
Have you ever wanted to show someone exactly what you are looking at on the computer, but the person isn't with you at the time? With Lync 2013 you can share your screen - or just part of it - with...    Find Out More
When the University migrated everybody over to Lync 2013, there seemed to be a large server error and many people lost their contact lists.  This is a problem that the system administrators are...    Find Out More
When the University migrated everybody over to Lync 2013, there seemed to be a large server error and many people lost their contact lists.  This is a problem that the system administrators are...    Find Out More
Lync meetings are very convenient and a powerful tool for groups that can't physically meet. With a webcam and microphone you can turn a chat room into a video conference. Scheduling a meeting allows...    Find Out More
Persistent chat is the Lync 2013 version of a chat room. With persistent chat, you can create topic-specific chat rooms that aren’t deleted. This means that once a person joins a chat room, they will...    Find Out More
If you need to access an old conversation with a coworker they have not been lost! You can find them in two different places. Conversations are saved in the Conversations Tab in Lync, and sent to...    Find Out More
In case your audio or video isn't working correctly you can attempt to troubleshoot the audio and video settings yourself or call your support group.    Find Out More

Microsoft Office 365

Network & Phone


How can I sign up for ONID?           
Instructions on signing up for a new ONID account.      Find Out More
  What if I've forgotten what my ONID username is? If you have forgotten what your ONID username is and need to retrieve it you can: Go to: http://oregonstate.edu/main/campus-online-...    Find Out More
Instructions for setting up filters in the legacy (old) ONID webmail client that sort email automatically.    Find Out More
For persons using the old, legacy ONID webmail system (not Google Apps for OSU), these instructions show how you can forward your ONID email to another email address.    Find Out More
Instructions for adding specific contacts using the old ONID webmail client.     Find Out More
How do I set up ONID email?           
  What is ONID Email? The OSU Network ID (ONID) is the basic network account provided to everyone associated with the university. When you sign up for your ONID account, your ONID email account...    Find Out More
  If you try to send a message and there is a problem with the mail delivery, you will receive an error message back from the system describing why the mail could not be delivered. Most of these...    Find Out More
You may filter your own emails on ONID but this is very technical.    Find Out More
Specifics on how to view messages written in Japanese.    Find Out More
We recommend using your ONID account because it is your OSU identity, prestigious, ad-free, and free.    Find Out More
If you need to use your OSU ID? and are unable to find it, you can use the following items to attempt to retrieve it. If you are a current student or employee and remember what your ONID...    Find Out More
What if I've forgotten my GAP?           
Your GAP? is used to log into online services and you can learn how to reset it here.    Find Out More
What is ONID?           
An explanation for the primary account you will have at OSU.    Find Out More
What is Spam email?           
Tips for detecting spam and understanding what it aims to do.    Find Out More
What is the Out of Office Service?           
Instructions on how to automate your email to alert people that you are away and unlikely to check your email for a while.    Find Out More
Instructions on what to do and what not to do when you recieve a message you believe to be spam.    Find Out More
Who can get an ONID account?           
A list of the status's that qaulify for an ONID account.    Find Out More
Why get an ONID account?           
Reasons why you want to set up your ONID account as soon as you can.    Find Out More


  You can use the instructions listed on the following page to log into Online Services if you are no longer affiliated with the university, but need to access information related to either your...    Find Out More


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