Oregon State University

(O365) FAQ

FAQ

How do I sign in to Office 365?

Click the "Sign In" button at http://oregonstate.edu/office365. When prompted, enter your full ONID email address in the username field and your ONID password in the password field. If you receive an error or are unable to login, please contact the OSU Computer Helpdesk via phone (541-737-3474) or via email.

Why do I have to have Windows 7 or higher?

Because if you are on an unsupported version of Windows, you will get the error "The procedure entry point K32GetProcessImageFileNameW could not be located in the dynamic link library KERNEL32.dll" when trying to install the program.

How do I get Microsoft Office to work on my iPad/iPhone?

The Apple Store allows you to download Office apps for iOS devices. Available apps include Word, PowerPoint, Excel, OneNote, and OneDrive for Business. These apps enable you to read and edit documents stored in your OSU Office 365 Drive.

How do I get Microsoft Office to work on my Android?

Microsoft offers the "Office Mobile" app for Android devices. This application enables you to read and edit Word and Excel documents stored in your OSU Office 365 Drive.

How long can I keep Microsoft Office?

Currently, OSU students are allowed to keep Microsoft Office as long as they are enrolled in the current or a future term. This may be subject to change due as OSU's policies for account provisioning change.

Does this include Microsoft Project?

No, we are not licensed for Microsoft Project through Office 365. However, we do have the Project Online Premium Service for Education enabled. 

Does this include Exchange??

OSU has not enabled the Exchange (Outlook email) option at this time. We continue to investigate all options in an ongoing effort to find the best tools for OSU students and employees.

How do I get help?

Please contact the OSU Computer Helpdesk via phone (541-737-3474) or email, or you may visit the Service Desk on the main floor of the Valley Library.

Is Google going away?

No. OSU has chosen enable both Google Apps for Education and Microsoft Office 365. While there is some duplication of services between these two, there are differences between them that provide significant advantages to different segments of the OSU population.

Is Office 365 secure?

Yes. The Microsoft Office 365 service exceeds OSU’s security requirements for storing unrestricted and sensitive data.

Does Office 365 meet accessibility features?

Please visit the accessibility statement at http://office.microsoft.com/en-us/office365-suite-help/accessibility-in-...

Are graduate students treated as students or employees?

Graduate students are treated as students, meaning they can use Office 365 even if they are employed by the University.

I already purchased Microsoft Office, what do I need to do?

You can continue to use your personally purchased version of Office 2010 or 2013. You can find instructions to link your OSU One Drive for Business to your personal install of office. http://office.microsoft.com/en-us/sharepoint-server-help/what-is-onedriv...

If you would like to leverage the OSU provided Microsoft Office Pro Plus license on your personal computer, please uninstall your current version and then follow the instructions here to download and install the current Office 365 installs.

Need help?

Contact the Service Desk at 541-737-8787

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