Oregon State University

(MyOSU) Handling Broken Links

Handling Broken Links

On some networks, there exists an error in which links in the myOSU portal will produce an error when navigated to. This is due to an incompatibility between myOSU's configuration and the configuration of the network from which myOSU is being accessed from. The following are a few symptoms of this issue.

    Logging into myOSU works without issue, but various links within myOSU are broken.
  • The traditional online services page found from within myOSU works without issue
  • myOSU works without issue on an Oregon State University network or another network


The following solutions either fix access to the links in myOSU or give an alternative to the links normally available in myOSU.

Use the Traditional Online Services Login (recommended)

In myOSU, there is a link on the Welcome page under Quick Links called “Traditional Online Services Login”. By logging into the Traditional Online Services login page, one can get the same access that was unavailable through myOSU, including registering for classes, viewing account statements, viewing transcripts, etc.

Connect to the OSU VPN?

Connecting to the OSU VPN will allow you to avoid any port restrictions that may be present on the network you are currently on. Information on how to obtain the VPN can be found at http://oregonstate.edu/helpdocs/network/vpn-campus-access.

Use a Different Network

Again, the issue regarding links not working through myOSU is generally due to a port being blocked on the network that you are on. A different network may not block this port and allow access to myOSU (most, if not all cellular networks will not block that port, meaning that a Cell Phone connecting through mobile data should be able to access myOSU without any issues).

Unblock the Port

Request that the network administrator on the network you are connected to, allow for communication through port 8865.

Need help?

Contact the Service Desk at 541-737-8787

We want your feedback!

Helpdocs are made just for you, so please tell us how we can make this information more clear and accessible. The more feedback that you can provide, the more we can improve our services to you!

Contact Info

Copyright ©  2018 Oregon State University