Oregon State University

Call Answering

Setting Rules and Long Term Absence Notifications for Voicemail

 

Long Term Absence Notification

  1. Go to Outlook Web Access and log in using your Exchange? email settings
  2. Go to Options --> See All Options --> Phone
  3. Click on a radio button to select the desired greeting option.
  4. Click "Call me to play or record the selected greeting" to listen to and/or change your greeting.
  5. Scroll to the bottom of the Voice Mail page and click Save to save your settings.

Absence notification

Setting New Rules

You can use rules to create options for the people who reach your voicemail, such as giving them alternate numbers where they can reach you, or transferring their call to another number.

  1. Go to Outlook Web Access and log in using your Exchange email settings
  2. Go to Options --> See All Options --> Phone
  3. Click the New Rule to open the rule creation window.
  4. Enter a Name for the rule.
  5. Select a Condition for the rule. A dialog box will appear where you may specify the details of the condition and the alternate phone number or transfer number you want Outlook to provide to callers. Outlook will play a text-to-speech recording for your callers of the text you type in this field.

NOTE: As you define actions, be sure to assign different numbers for your callers to press for each action, or the system won't be able to offer the action as an option.

Answering rule

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