(UM) Reset Voicemail PIN

Voicemail-only Users

If you access your voicemail only by calling the access number, you are a voicemail-only user. To reset a forgotten PIN, please call Telecom Customer Service at 7-HELP (541-737-4357).


Converged Email/Voicemail Users

If you receive your voicemail in your email, you are a converged user.  You can reset your voicemail PIN by following these steps:

  1. Login to Outlook Web App at https://exmail.oregonstate.edu/owa.
  2. On the top-right, choose Options, See All Options.
  3. On the left, choose Phone.
  4. You should see a "Voice Mail" tab. If you don't see this option, you are probably a voicemail-only user (see above).
  5. Click the option to "Reset my voice mail PIN" and a new PIN will be sent to you in email.