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A page load failure can be the result of many different things.
For a systems administrator to begin the troubleshooting process, it's often helpful to have some technical information that you can easily find and provide to them.
When contacting CWS in regards to a sluggish system, if you go to http://oregonstate.edu/cw_tools/info.php, copy the information on the page, and paste it into a CWS Help Ticket it will greatly speed up our ability to diagnose and solve your problem.