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Professional Development

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Handling and Turning Around Complaints

Description
Employees have complaints at times, and this is good--it demonstrates they care about their job and their workplace. However, not all employees know how to express their concerns constructively, and some workplaces openly discourage employees from airing their concerns. If employee complaints are not handled, a climate of resentment, low morale, low productivity and increased turnover can reside. The focus of this program is to create an avenue for raising and addressing complaints effectively, with strategies offered to create a healthy work environment.
Category
Professional & Organizational Effectiveness
Department
Human Resources
Restriction
OSU and Extension Faculty and Staff
Published
Yes
Prerequisite
None defined.
Additional Information
None defined.

Sessions