OREGON STATE UNIVERSITY

SAAC Minutes - April 14, 2010

Attendance:  Rebecca Sanderson, Kent Sumner, Allyson Dean, Victor Santana-Melgoza, Melissa Yamamoto, Beth Dyer, Joshua Du Chene, Lisa Hoogesteger, Pat Ketcham, Jennifer Nutefall, Eric Hansen, Jennifer Vina

  1. Welcome and introductions
    1. Welcome to all and to our guest Jennifer Nutefall from the Valley Library
  2. LibQual+ Survey—Valley Library
    1. Jennifer talked with us about the LibQual+ survey that will be launched to faculty, staff and students likely for the month of February, 2011.  This is a national survey conducted by the Library about every two years.  It surveys three broad areas: Library as place, Information control, and Affect of service and allows the Library to conduct a gap analysis to see where they are performing well in terms of patron expectations and where they might not be performing as well. 
    2. LibQual is a service quality survey and helps libraries better understand user perceptions of library service quality.  It also provides libraries with comparable assessment information from peer institutions.
    3. They will be administering the “lite” version which has 8 questions rather than 22 so the hope is that people will respond to the short survey.
    4. The hope is that we can collaborate and work together to help maximize response rates on surveys by not overlapping with each other.
  3. Announcements
    1. Assessment Council Retreat is scheduled for June 17 (Thursday) at the Adair Clubhouse – same place as last year.
      1. Send in your votes for salads to Rebecca by the end of the week.  Electronically is fine.
    2. Next meeting is next week rather than April 28.  Same time and place—so see you next Wednesday.
  4. Our Diversity Project Discussion
    1. Where do we go from here?
    2. The group discussed thoughts on how to proceed.  Comments about learning included: 
      1. Can start anyplace-our job is to provide learning experiences to help move folks through  a process
      2. Motivational interviewing—students where they are—need to listen and ask questions that will help students discover
      3. Just because people have knowledge doesn’t mean that they will behave differently
      4. Knowledge is not enough to change behavior
      5. Our environment should tell a story or support a story about our diversity and expectations for behavior, knowledge, awareness, etc.
    3. After some discussion the group decided to use the next meeting to think about a structure that might be developed which would allow programmers and others to have a place to “hang” their educational efforts.  It might look like a map or some other design.  Hopefully it would allow us to look at ways in which to assess the effects of diversity education efforts in perhaps a more holistic way.
    4. Eric and Victor volunteered to show us the map/structure they are using which might be helpful to us as we think about how to put our learning into some sort of design.
  5. Next Meeting
    • April 21, 2010
      9-10:30
      MU Council Room