If you contact the University Ombuds Office...

 

An Ombuds will:

•Listen to all concerns and perspectives

•Facilitate communication or mediate between individuals or groups

•Value diversity

•Provide a safe and confidential* place to share issues

•Assist in researching resources and options to aid in the resolution of conflict

•Remain impartial to all parties involved in a conflict

•Recommend ways to improve policies and procedures

•Assist employees and students in navigating their way through university systems

 

An Ombuds won’t:    

•Advocate for an individual's personal position

•Address matters that involve the terms and conditions of employment or are within the scope of bargaining

•Breach confidentiality*

•Take action without consent

•Act as a witness in a formal grievance

•Keep identifying records

•Violate university policy as part of a solution to your problem

 

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*Confidentiality cannot be promised in matters relating to child abuse, if there is imminent risk of serious harm or if compelled by a court of law.

Speaking with an Ombuds does not constitute legal notice to the University of any problem, concern or complaint. You must pursue alternative complaint avenues if you wish to obligate the University to respond in any way. The Ombuds has no duty or responsibility to report incidents to any person or authority, other than as described above.