Network Engineering

Contact Information - Who to Contact about What

NOTE: Students, staff and faculty should contact their Departmental Computing Administrator (DCA) or the OSU Computer Helpdesk for the most expedient service. DCAs may contact Network Engineering directly for second-level support. Most requests can simply go directly to net (at) oregonstate.edu. However, If you need to contact someone directly, the following list details who does what in Network Engineering.

Abuse Reports

Security - Tony Brock, Mark Delcambre, Kevin Purdy
Email: abuse (at) oregonstate.edu

Active Directory and Exchange Account Administration

IT Consultants - Joel Burks, Gaylon DeGeer, Cary Shufelt
Phone: (541) 737-4710
Email: itconsult (at) oregonstate.edu
Web Documentation: Active Directory Information, Microsoft Exchange Mailbox Hosting

Domain Name Requests

Kirsten Petersen
Email: net (at) oregonstate.edu
Web Documentation: Domain Request Form, Domain Name Policy

Exchange Email Client Help

IT Consultants - Joel Burks, Gaylon DeGeer, Cary Shufelt
Phone: (541) 737-4710
Email: itconsult (at) oregonstate.edu
Web Documentation: Microsoft Exchange Mailbox Hosting

General Email Issues

Ed Lim, Kirsten Petersen, Tony Brock, Joel Burks
Email: net (at) oregonstate.edu
Web Documentation: Mail Services

Mailman - Mailing Lists

Ed Lim, Kirsten Petersen, Tony Brock
Email: mailman (at) lists.oregonstate.edu
Web Documentation: OSU Mailing Lists

Maintain, DNS and DHCP

Ed Lim, Kirsten Petersen, Steve Heitmeyer
Email: net (at) oregonstate.edu
Web Documentation: DNS/DHCP

MS SQL

Joel Burks
Email: net (at) oregonstate.edu
Web Documentation: SQL Server Hosting

Network Operations Center (NOC)

Chris Giem, Steve Heitmeyer, Bill Myers
Email: net (at) oregonstate.edu
Web Documentation: Network Information

ONID Class Groups

Cary Shufelt, Joel Burks
Email: net (at) oregonstate.edu
Web Documentation: ONID Class Groups

Proxy

Ed Lim, Kirsten Petersen, Tony Brock
Email: net (at) oregonstate.edu
Web Documentation: Proxy

Server Backups

Gaylon DeGeer
Email: net (at) oregonstate.edu
Web Documentation: Network Backups for Department Servers

Server Farm

Gaylon DeGeer, Cary Shufelt
Email: net (at) oregonstate.edu
Web Documentation: Server Farm

Server Monitoring with OpenNMS, Paging

Joel Burks, Kirsten Petersen
Email: net (at) oregonstate.edu
Web Documentation: Server Monitoring

SSL Certificates

Kirsten Petersen
Email: net (at) oregonstate.edu
Web Documentation: Thawte SSL Certificates

VPN

Tony Brock, Gaylon DeGeer, Mark Keppinger
Email: net (at) oregonstate.edu
Web Documentation: OSUSDS/VPN - OSU Secure Data Service

Wireless Network

Ian Downie, Gaylon DeGeer, Mark Keppinger
Email: net (at) oregonstate.edu
Web Documentation: OSU Wireless Network