OSU Network Announcements

Announcements for OSU's Network and Computer Services

Authentication to Wireless Currently Down

Posted in Outages by outages on July 19th, 2016 at 1:39 pm

OSU is currently experiencing authentication issues with the wireless network. We’ll follow up when we have additional information.

Network Engineering

– Joel Burks Infrastructure Network Engineering 1-541-737-2132

Banner Maintenance Complete

Posted in Outages by outages on July 9th, 2016 at 2:57 pm

Scheduled maintenance for Banner and related applications is complete and they have been returned to service.

Jill Swenson Associate Director, Enterprise Computing Services 541-737-0682

Public Folders Disruption

Posted in Outages by outages on July 8th, 2016 at 2:44 pm

The issue with Exchange public folders has been resolved. Please report any issues to ServerSupport@oregonstate.edu.

Thank you, Erica Lomax Director, Identity and Access Information Services | Oregon State University P: 541-737-3619

Sent: Friday, July 08, 2016 8:52 AM

As of 8am this morning, most public folders have been restored. A small number of folders are still missing partial or all content. Staff continue to work on the issue and estimate full restoration by 1pm.

Please report any urgent issues or concerns to ServerSupport@oregonstate.edu.

Erica Lomax Director, Identity and Access Information Services | Oregon State University P: 541-737-3619

Sent: Thursday, July 07, 2016 5:02 PM Cc: Outages and Announcements >

Good Afternoon,

We are continuing to work on restoring data to the public folders. Staff will continue to work throughout the evening, with the goal to have it fully restored by start of business tomorrow Friday July 8th.

Our apologies for the disruption and will send out an updated note when the restore has been completed.

If you have questions or concerns please feel free to contact us off-list.

Nathan Power IT Infrastructure – Endpoint Management P: 541-737-4710 E : ServerSupport@oregonstate.edu W – Helpdesk Requests: http://helpdesk.oregonstate.edu W – DCA Support: http://oregonstate.edu/is/accounts-support/dca-support

Public Folders Disruption

Posted in Outages by outages on July 7th, 2016 at 3:51 pm

Good Afternoon,

General Information: The Microsoft Exchange Public Folders experienced issues related to a recovery that did not behave as intended. Customers may have experienced issues attempting to open, update, or delete items within the Exchange Public Folders area beginning around 11:45am. Customers may have received some unexpected messages from pfRecovery as part of this outage. We are in the process of restoring the Exchange Public Folders.

Technical Information: At 11:45am several of you may have received a message from pfRecovery indicating that one of your meetings/e-mails/contacts was in conflict. This was due to a recovery that we were performing on what was believed to be an isolated server. The process was immediately stopped to prevent further messages from being sent to customers and further investigation into the cause began. The recovery process appears to have interacted with the production Public Folders negatively and we are in the process of bringing restoring them from last night’s backup.

Our apologies for the disruption and for the unexpected cryptic messages customers may have received. We will send out an updated note when the restore has been completed.

If you have questions or concerns please feel free to contact us off-list.

Nathan Power IT Infrastructure – Endpoint Management P: 541-737-4710 E : ServerSupport@oregonstate.edu W – Helpdesk Requests: http://helpdesk.oregonstate.edu W – DCA Support: http://oregonstate.edu/is/accounts-support/dca-support

Administrative System Maintenance Saturday July 9, 2016 6:00am-7:00pm

Posted in Outages by outages on July 6th, 2016 at 1:36 pm

OSU will be performing system maintenance on Saturday July 9, 2016. We will be moving several file systems to new hardware.

The following applications will be unavailable or have limited functionality between 6:00 am and 7:00pm.

Appworx Banner INB (note: Banner will already be down from midnight-6:00am for scheduled backups-it will remain down and be returned to service after this maintenance is complete) Banner Self Service (Online Services) Banner Workflow BRM Cleanaddr CORE Reports Data Warehouse Degree Works (MyDegrees) eSET EvalS FormFusion Jaspersoft myOSU Multiple Assignments Nolij OSCAR R25/Web Viewer Scholarship Management System

Canvas, ONID email, EmpCenter (MyTime) and Google Apps will remain available.

Jill Swenson Associate Director, Enterprise Computing Services 541-737-0682

Oracle Optimization Parameter Change

Posted in Maintenance by outages on July 5th, 2016 at 3:12 pm

Primary Contact: Jill Swenson, jill.swenson@oregonstate.edu

On July 6 2016 we will be removing an optimization parameter (_unnest_subquery) in Oracle production databases, returning to the baseline configuration. This parameter was originally set to FALSE to address a bug in earlier versions of Oracle that caused certain database queries to run slowly. The bug does not exist in the version of Oracle we are currently running. Removing the parameter will make certain types of queries run more quickly, and be otherwise unnoticeable.

This change can be made (and reversed) with no interruption to service. The update was made to the development databases a month ago, and the ECS and CORE team programmers approve of the change.

Planned Banner Systems Outage – June 27, 2016 (5:00pm-9:30pm) – COMPLETE

Posted in Outages by outages on June 27th, 2016 at 8:33 pm

Information Services has successfully completed the emergency maintenance scheduled today (Monday, June 27, 2016: 5:00pm-9:30pm). At 8:22pm, all services have been returned to service and Appworx jobs have been rescheduled and restarted.

The following services have now been fully restored and functioning:

Appworx Banner INB (all instances) Banner Self Service (Online Services) Banner Workflow BRM Cleanaddr CORE Reports Data Warehouse Degree Works (MyDegrees) EvalS FormFusion Jaspersoft myOSU Multiple Assignments Nolij OSCAR R25/Web Viewer Scholarship Management System

Canvas, email and Google Apps stayed running during this planned outage window

Thanks, Kent

Kent Kuo
Director, IS-ECS

Planned Banner Systems Outage

Posted in Outages by outages on June 27th, 2016 at 9:14 am

We will be performing emergency maintenance on administrative databases this evening between 5:00PM and 9:30PM to replace equipment used as temporary bypass for a switch that malfunctioned earlier this month.

No scheduled Appworx jobs will run after 4:00PM-jobs will start running when the maintenance is completed.

The following services will be unavailable or will have limited functionality:

Appworx Banner INB (all instances)
Banner Self Service (Online Services)
Banner Workflow
BRM
Cleanaddr
CORE Reports
Data Warehouse
Degree Works (MyDegrees)
EvalS
FormFusion
Jaspersoft
myOSU
Multiple Assignments
Nolij
OSCAR
R25/Web Viewer
Scholarship Management System

Canvas, email and Google Apps will remain available.

Network Outage

Posted in Outages by outages on June 15th, 2016 at 3:15 pm

Colleagues,

As you know we just experienced an approximately 1 hour outage on the network, starting at 1:45pm. We have identified a high volume data stream and blocked it. This has resulted in the network returning to service. We will be looking at this in detail and see what we can do to prevent in the future.

Jon.

Jonathan Dolan | Assistant Vice Provost, Infrastructure and Operations | Information Services | Oregon State University
3731 SW Jefferson Way | Corvallis, OR 97333 | Phone: 541-737-5402

Network outage from 1:40pm restored

Posted in Outages by outages on June 15th, 2016 at 3:15 pm

OSU started experiencing an outage at 1:40pm. We identified the issue and service was restored at 3pm. Please contact your helpdesk if you continue to experience issues.

Tim Bateman
Network Analyst
OSU Network Engineering
(541) 713-3443

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