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FAQ Index

MediaSpace content is designed for both desktop and mobile playback. It will also play back content on any device capable of playing Flash video. MediaSpace also supports HTML5 playback and will play video without a Flash plugin on both Mac and Windows computers with most modern browsers, including Microsoft Internet Explorer and Google Chrome, most Google Android devices, as well as iOS devices such as the iPhone, iPod Touch and iPad.

Most newer versions of Flash will work, but for security reasons it is always recommended that your Flash player be up to date. Known issues with older versions include:

  • Unable to view video in full screen
  • Unable to upload video from a webcam

If you experience these or similar problems, please update your Flash player to the latest version.

iOS and Android mobile devices are capable of playing back content from MediaSpace. But functionality such as uploading content or capturing from a webcam can only be accomplished from a desktrop browser.

The Mozilla Firefox browser not does support the format of HTML5 video used by MediaSpace. As such, you require the Flash plugin in order to watch media in Firefox. Furthermore, MediaSpace has not been tested with any Blackberry or Windows Phone device.

All media from our legacy Media Manager system has been migrated to MediaSpace. Because of the way ownership of media is assigned in MediaSpace, it is possible that a piece of media which you previously owned in Media Manager will not be available to you in MediaSpace. The migration process only allowed for one person to own a piece of media, and that ownership was assigned to the original uploader. In some cases, that person is no longer at OSU or has simply transferred responsibility to another person. In those cases, we can easily re-assign the piece of media to another owner in MediaSpace. Simply contact Media Services and notify them the change.

MediaSpace only allows for media of less than 2GB to be uploaded. Alternate methods of upload exist for files larger than 2GB. Please contact Media Services for details.

Currently there is no limit to the number, duration, or size of media that can be uploaded into MediaSpace. Users of MediaSpace may encounter issues uploading files larger than 2 GB. For assistance uploading large files, please contact Media Services.

There may be several reasons why a piece of media may not play. These are just a few:

  • Slow Connection: A slow connection simply means that you'll get your media - it will only take longer to reach you. Watch the media's progress bar to see how much of the media has been buffered. Give it some time. Larger media may not play back smoothly until the entire segment has been buffered.
  • Incomplete Buffering: Sometimes the buffering of a piece of media is interrupted and you can't get the full clip to buffer properly because the interrupted clip has been been cached. Clearing your browser's cache may solve this.
  • Access Controls: MediaSpace allows content owners to restrict access to their media. If you see an Access Denied message when attempting to view a piece of media, first make sure that you are logged in. If the issue persists, contact the content owner and request that you be added to the access list for that piece of media.

MediaSpace can support both audio and video files.

Content uploaded to MediaSpace is encoded in a variety of formats for both desktop and mobile playback. They are:

  • Low (464 kbps, 480x[auto])
  • Medium (1660 kbps, 1024x[auto])
  • High (4192 kbps, [auto]x[auto])

It is important to note that MediaSpace cannot produce a piece of media at a higher resolution than the quality of the original file.

Video is encoded in bit rates ranging from from 496 kbps to 4192 kbps. It is important to note that MediaSpace cannot produce a piece of media at a higher bit rate than that of the original file.

MediaSpace can encode the following video file types:

  • flv
  • asf
  • qt
  • mov
  • mpg
  • mpeg
  • avi
  • wmv
  • mp4
  • m4v
  • f4v
  • 3gp

MediaSpace can also encode the following audio file types:

  • flv
  • asf
  • wmv
  • qt
  • mov
  • mpg
  • avi
  • mp3
  • wav

For best results with video, we recommend preparing videos in 1280x720 pixels and using the H.264 video codec at about 4000 kbps.

You should contact the owner of the content for a copy of the original recording.

MediaSpace does not retain your originally uploaded file nor is it an archival system. MediaSpace creates a high quality transcoding of the media you uploaded, but the original file is discarded after the conversion is completed. You should retain the original copy of all media you uploaded.

Functionality exists to replace media in MediaSpace with an alternate recording while retaining the same link and metadata. Please contact Media Services for further details.

You have the option to make your media public for all to see by publishing it to a public category or restrict it's access to it to only yourself, or to a select group of people in a Channel or restricted category.

There are a few different ways to distribute your media once it has been encoded.

  • Make your media available on the MediaSpace site at http://media.oregonstate.edu by publishing it to one of the public categories. In this fashion, your media will appear in search results and can be found by browsing the site.
  • Embed your media on your own website by adding the HTML code provided when you click the Share tab underneath the media. Only the owner of the media has access to the HTML code necessary for embedding that piece of media. Note: If you embed your media on a page outside MediaSpace, you forgo all access controls on that media.
  • Distribute a direct link to your media content via e-mail. If your media is not published to a public category, the recepients of your link must be on an access list or will be unable to access the media.

Certain categories in MediaSpace are unmoderated. You can add your content to any of these categories. At the same time, administrators may find your content is inappropriate for the selected category and may remove it from that category.

MediaSpace administrators at Media Services have the ability to restrict categories in a number of ways:

  • Listing: The media within this category is not listed unless the user is logged in or unless the user is on a specific access list.
  • Visibility: The category is not visible among the other categories in MediaSpace unless the user is on a specific access list.
  • Submission: A user may not submit media a category unless the user is on a specific access list.

Users on an access list can have one of two different types of permissions:

  • Member: May view the contents of the category.
  • Contributor: May view the contents of the category and submit new media.

You can add your content to as many as seven different categories in MediaSpace.

Categories in MediaSpace are created by Media Services. If you would like an additional category, please contact Media Services.

Channels allow content owners to group media together and restrict access to that media to only a defined list of users. Note: if you publish your media to a public category, adding that same media to a Channel will not restrict who has access to it.

Users of MediaSpace can create their own personal Channels. To do this:

  1. Click "My Channels" in the top menu.
  2. Click "Create Channel +" to create a Channel.
  3. Enter a name and description.
  4. Determine the type of permissions you want for your Channel. They are:
    • Open: Anyone with a link to your Channel can view content in the Channel and can also add new content to it.
    • Restrict: Anyone with a link to your Channel can view content in the Channel. Only members can add new content to it.
    • Private: Only members can view content in the Channel and also add new content to it.
  5. Determine if you want your Channel to be moderated. This means only certain types of members will be able to determine what is added to a Channel. Media Services recommends that you moderate content in your Channel.
  6. Click Save.

Upon creating a Channel, you determine if that Channel is Open, Restricted or Private. Depending on your choice, you are then required to define who is a member of your Channel if you wish them to access the content therein. You do this as follows:

  1. Click "My Channels" in the top menu.
  2. Click the Edit link underneath the desired Channel.
  3. Click the Members tab.
  4. Click Add Member.
  5. Enter the ONID username of the person you'd like to add as a member.
  6. Determine the permissions you would live to give to this member. They are:
    • Member: May view content in the Channel.
    • Contributor: May view content in Channel and submit new content.
    • Moderator: May view content in the Channel, submit new content, and approve submitted content if the Channel is moderated.
    • Manager: Same permissions as the creator of the Channel. May view, submit and approve content, as well as Edit permissions, modify details of the Channel, or delete it outright.
  7. Click Add.

You must be granted permission from a Channel manager in order to submit content to a Channel. Furthermore, you may only submit content that you own to a Channel. You may add content to a Channel in one of two ways. Either from the Channel's page or from the media's page. From the Channel's page:

  1. Click My Channels.
  2. Select the Channel to which you'd like to add your media.
  3. Click + Add Media
  4. Select a piece of content from the collection of content that you own. If you have not yet uploaded your content, you will have the opportunity to do so here.
  5. Click Add.

From your media's page:

  1. Click My Media.
  2. Select the media you'd like to add to the Channel.
  3. Click the Publish tab underneath the media.
  4. Choose Publish in Channel.
  5. You will be presented with a list of Channels to which you may submit content. Select the desired Channel. Once the box is checked, the media has been added to that Channel.

A content owner can remove any of his media from a Channel to which it had been previously submitted. Channel managers can remove any content that has been previously submitted to their channel. If you're a content owner:

  1. Click My Media.
  2. Select the media you'd like to remove from a Channel.
  3. Click the Publish tab underneath the media.
  4. Choose Publish in Channel.
  5. You will be presented with a list of Channels to which you may submit content. Remove the checkbox next to the Channel from which you wish to remove your content. Once the checkmark is removed, the media is removed from that Channel.

If you're a Channel manager:

  1. Click My Channels.
  2. Select the Channel from which you'd like to remove media.
  3. On the left-hand side you will be presented with the media currently in this Channel. Pass your mouse over the media you wish to remove and click Remove.
  4. Confirm that you want to remove this media by clicking Yes.

Channels must have moderation activated in order to approve or reject a submitted piece of media. Only a Channel manager or moderator may approve or reject content submitted to a Channel. To do this:

  1. Click My Channels.
  2. Click Edit underneath the Channel you wish to delete.
  3. Click the Pending tab.
  4. Select the piece of media you wish to approve or reject.
  5. Click either the Reject or Approve button.

Only a Channel manager may delete a Channel. To do this:

  1. Click My Channels.
  2. Click Edit underneath the Channel you wish to delete.
  3. Click the Advanced tab.
  4. Click Delete Channel.
  5. Confirm that you want to delete this Channel by clicking Yes.

Playlists allow you to group content together for embedding on an external web page. Every time you add a new or remove an item to a Playlist, your embedded player automatically updates to reflect this change. Playlists presently are only Adobe Flash compatible and only work in browsers with the Flash plug-in installed.

Users of MediaSpace can create their own personal Playlists. To do this:

  1. Click the "Add to Playlists" tab underneath a piece of media to add it to a Playlist.
  2. Click "Create New Playlist" to create a Playlist.
  3. Enter a name and description.
  4. Click Create New Playlist.

Any media in MediaSpace can be added to a Playlist.

  1. Click the "Add to Playlists" tab underneath a piece of media to add it to a Playlist.
  2. Click the checkbox next to the Playlist to which you would like to add the media.
  3. Click Apply.

Users can delete the Playlists they have created. To do this:

  1. Click on "My Playlists" in the top menu.
  2. Click the trash can next to the Playlist you want to delete.
  3. Click OK to confirm.

Yes, the MediaSpace player can be embedded on a web page. Click the Share tab underneath the media. Copy this code and paste it into the source code for your web page. This can be done on any web page including Drupal and Blackboard pages. Only the owner of the media has access to the HTML code necessary for embedding that piece of media.

You cannot password protect your media in MediaSpace but you can restrict who has access to it to only certain users who must first log in before reaching your content. By default, every piece of media in MediaSpace is unpublished and remains inaccessible until the owner either publishes it to a category or adds it to a Channel with defined access controls.

MediaSpace allows you to restrict access to your media by assigning it to a restricted category or by creating a Channel and assigning an access list to that Channel. By placing your media exclusively in one of these categories or Channels - and not publishing it publically anywhere else - you can thus control who can access your content.

No. MediaSpace is intended to be used as a media distribution and management tool, not an archival tool. Please keep your original media files stored somewhere safe, such as on your personal computer, a CD/DVD, or other form of electronic storage.

If you have found material on MediaSpace which you find offensive, please report it to Media Services immediately.

MediaSpace allows for the captioning of media and is compatible with SRT files. You may upload your own captions file if you are familiar with the SRT format. Otherwise, Disability Access Services can assist you in generating and adding captions to your video. You can contact DAS at 541-737-4098.

Media Services can assist with the streaming of your live events. These events can be webcast at http://live.oregonstate.edu/. If you would like more information on streaming a live event, please contact Media Services at 541-737-2121.

Yes. Instructors who have uploaded media to MediaSpace can link to it in Blackboard. Furthermore, by leaving their media unpublished in MediaSpace and simply embedding the media in Blackboard, the instructor can prevent anyone but their assigned students from accessing that specific piece of media.

All media previously uploaded and set as "Private" will continue to behave in the same way. That is, the media will not be discoverable by searching MediaSpace or by browsing through the galleries or channels. Only if you link to that media will people be able to access it, with the added caveat that if that link becomes publically accessible, then *anyone* will be able to access it.

Newer cameras may record as an MPEG transport stream with extensions such as .TS, .MTS, .M2T or .M2TS. Ultimately, all these videos are MPEG videos. If you change your file's extension to .MPEG or .MPG, you should be able to upload your recording successfully.

Windows sometimes conceals the extensions to your video files. In order to see all your file extensions, following these steps:

In Windows 7:

Open Windows Explorer (shortcut: Windows-E on the keyboard)
Click "Organize" from the menu across the top
Choose "Folder and Search options"
Click the "View" tab
Scroll down and remove the checkmark from "Hide extensions for known file types"
Click OK

In Windows XP:

Open Windows Explorer (shortcut: Windows-E on the keyboard)
Click "Tools" from the menu across the top
Choose "Folder Options…"
Click the "View" tab
Scroll down and remove the checkmark from "Hide extensions for known file types"
Click OK

  1. Navigate to this page at Adobe.com.
  2. Select the second tab, "Global Storage Settings".
  3. Move the slider so that your storage amount is at least 100 KB.
  4. Check the box for "Allow third-party Flash content to store data on your computer."
  5. Check the box for "Store common Flash components to reduce download times."

If you have found material on MediaSpace which you believe is in violation of copyright, please report it to Media Services immediately.

Marking your video as unlisted means that your video will not be discoverable in MediaSpace either by browsing the site or by searching. But the video will remain accessible so that if you share a link to your video with others, they will be able able to watch your video without having to login. But if this link is shared by others or added to another web site, it may become public to the world. This is a suitable solution for discreet but not sensitive material.
 
You can mark your video as Unlisted by choosing the Publish option from the Actions menu underneath your video and then choosing the Unlisted option.