Tech Tips

Welcome to Tech Tips!

The Community Network regularly writes these brief, informational tidbits to help make your computing experience more productive and less stressful. While some of our Tech Tips are based in response to current events, such as a change in policy or to report a new type of “malware,” many are the results of our customer’s suggestions. So if you have recently figured out a new way to perform a task in an application or would like to know an easy way of doing something that you think others would appreciate, drop us a note!

To see the Tech Tips, please select the type of computer you use (Apple or Windows) and then a category from the drop down menus below. If you’d like to browse through the existing Tech Tips in all categories, just select All. Once you’ve chosen the appropriate menu items, click the Select button to display the chosen Tech Tips.

Applications (Enterprise: Banner-Datawarehouse, etc.)

WinSCP Profile Configuration

How to configure WinSCP for secure file transfer to/from Banner.

Applications (General)

Find Lost Files in Windows XP

Tips for using Windows Search

Installing Polycom People+Content For Windows

How to installing the Polycom People + Content application which let's you send content from a computer to a Polycom unit.

New Features in Windows 7

Aero, Search, the new Task Bar, and new shortcuts in Windows 7 on CN's Training page.

Using PDF Creator to Make a PDF File

You can create PDF files on your PC with this free software.

Using Polycom People + Content

How to use the People+Content Application with your Polycom

Using the Windows Start Menu

Remember, the Windows Start Menu is your friend!

Applications (Office)

Changing the address book in Microsoft Outlook to show only the main email address list for OSU

Once changed the address book list is shorter and contains only the email addresses we use most often.

How to Add a Contact in Outlook

Tired of typing out full email addresses? Put them in your Contacts in one simple step.

How to Bold, Italicize, and Underline Text in Word

Simple formatting commands in Microsoft Word.

How to Change Your Default Fonts in Entourage

Tired of all your emails printing out in Courier? Want to switch to a more economical font like Century Gothic? Here's how.

How to Change Your Default Fonts in Outlook for Windows

Tired of all your emails printing out in Calibri? Want to switch to a more economical font like Century Gothic? Here's how.

How to Change Your Email Format in Outlook for Windows

Plain text? Rich text? HTML? Here's how to change and why.

How to Create a Personal Folder (.pst) in Outlook

PST files are a great way to archive email you need to keep AND remain under your email quota.

How to Create Hyperlinks for Internet and Network Paths in Outlook for Windows

In Outlook 2007 there are formatting options that allow you to automatically generate hyperlinks.

How to Remove Hidden Data From Adobe Acrobat Documents

Acrobat documents often contain personal information that you do not want to publish. This explains how to remove it. New!

How to Remove Hidden Information from Office 2007 Documents

Office contains hidden data that you don't want to make available. This tech tip explains how to remove that information. New!

How to Remove Hidden Information From Office 2010 Documents

Office contains hidden data that you don't want to make available. This tech tip explains how to remove that information. New!

How to Track Changes in Microsoft Word 2008 (Mac)

Collaborative work is so much easier when you can see what others have done to a document.

How to Track Changes in Word 2007

Doing collaborative work on a document and want to keep track of everyone's changes? Here's how.

How-to determine your Outlook Mailbox and Folder Size

Stay under your e-mail quota with this tip

Installing Microsoft Office 2010

If you'd like to upgrade your system to Microsoft Office 2010, follow these steps to initiate the Office 2010 installer. New!

Office Button in Office 2007

A guide to using this new feature of the Office 2007 suite.

Outlook 2007 Calendar Overlay

Managing more than one calendar? Try the Overlay feature. Here's how.

Outlook Auto-Complete Tips

How to remove auto-complete entries or disable them entirely

Printing Outlook Calendars

Miss your Day-Timer? Here's how to print your Outlook Calendar in a variety of formats.

Recovering Deleted Items in Outlook

Here's how to get that item back AFTER you emptied your "Deleted Items" folder in Outlook

Selecting Address Books within Entourage 2008

There are several address books available within Entourage--here's how to pick & choose between them. New!

Using Outlook Search Folders

Need to find that large e-mail that is putting you over your quota? Outlook Search folders can help.

Where are the auto correct settings in Word?

Find and configure the auto correct settings in Microsoft Word 2007

Data Backup and Recovery

How do I use Shadow Copy?

Shadow Copy is a feature on the Community Network servers you can use to restore or recover recently modified or deleted files.

General

Common Computer Connectors (With Photos)

You've been asked to remove the network cable from your computer. Which one is that? *New*

Managing Network File Quotas on a Mac

Are you nearing your network file quota?

Managing Network File Quotas on a PC

Are you nearing your network storage quota?

OSU Alert System

Did you know that the OSU Alert System can update you, no matter where you are, in the event of a campus emergency? *New!*

Right click [the mouse] on a Mac?

New mouse models (and aftermarket ones) allow ease of navigating control-click menus

USB Pen Drives

Meet the new floppy disk!

Using the Right Mouse Button on a PC

Unlock the power of the drop down menu with that seldom used mouse button.

Getting Help!

How to submit a Helpdesk Request

Use our specialized helpdesk software to submit and review requests for support

Who do I call for Computer Support?

Get information about the various groups within Technology Support Services

Printing/Scanning

How do I set my default printer in Windows 7?

Follow these directions to make your preferred printer the default printer for all of your Windows applications. *New*

Migrating Canon copier software to Ricoh

If you recently had a new Ricoh copier installed, please follow these instructions to install updated printer software on your computer.

Scanning with the Canon Ikon copier/scanner

Networked copiers make great scanners! Here's how.

Remote Access

Accessing MyCN on your Mac

How to access your home and share drives when off campus - anytime, anywhere.

Accessing your Network Drives using MyCN

Now it's easier to remotely access your network storage using MyCN.

Create a permanent Web connection to your files from Windows Vista or 7

How to create a shortcut to your files on the server for Windows Vista or 7.

Create a permanent Web connection to your files from Windows XP

How to create a shortcut to your files on the server for Windows XP.

Security

Avoid Phishing Attacks!

Phishing is an attempt by a person or organization to gain information such as usernames, passwords or credit card information.

How to protect yourself from Bad e-mail

Viruses, worms, scams and spam. . .stay safe behind the @ symbol.

Locking your workstation (Mac)

Here's a quick, simple way to improve the security of your Apple workstation.

Locking your workstation (PC)

A quick and easy way to make your computer more secure.

OSU Acceptable Use Policy and Passwords

A few tips to help you be in compliance with the policy

Password Help

How to create a password that's hard to crack but easy to remember (and type).

Reporting Spam & Phishing from your Apple computer

If you would like to report spam email to us, here's how to do it. New!

Reporting Spam & Phishing from your Windows PC

If you would like to report spam email to us, here's how to do it. New!

Spyware

Some tips for helping you deal with this malicious software

Stop Tags

Stop Tags are an easy way to protect your department's property. Here's how.

Symantec Endpoint Protection / Antivirus FAQ's

Answers to some common questions about the antivirus protection on your computer

Upgrading the VPN Client (Mac)

Upgrading the VPN Client (PC)

If your Virtual Private Network (VPN) software tells you it is out of date, here's the fix.

Why do I have so many logins!

Here's a survival guide to all your accounts on campus

Web

How to search with a web page

Use your favorite web browser's find function to find content on those long web pages.