Community Network Resources
- Hours of Operation and Maintenance
- Server Space
- Backups/Restores
- Network Wiring Upgrades
- Privacy and Confidentiality
- Acceptable Use Policy
Hours of Operation and Maintenance
Routine server maintenance that will require an outage lasting more than 15 minutes will be scheduled between 10:00 p.m. Saturday and 12:00 p.m. on Sundays and prior to 7:00 a.m. on Tuesdays when urgent maintenance cannot wait until Sunday. Routine security patches will be applied and systems restarted, if required, between 11pm and 5am. When maintenance requires that access be denied to users, advance notification will be given. Daily tape backups of server data are done between 12:00 a.m. and 5:00 a.m. during which access to the server may be interrupted. Note: These are general outage windows. For some services, these outage windows may not be appropriate, and another time may be chosen.
Outage maintenance times for Exchange and other network services used by the Community Network can be found here.
The Community Network contracts with OSU Network Engineering to provide customers with e-mail. OSU Network Engineering maintains systems related to all aspects of e-mail including mailboxes, mail relay and a campus e-mail directory. Community Network support staff manage mailboxes, e-mail addresses and directory entries for their customers on these systems.
Server Space
- Personal space on the server will be set to 2 GB per customer (additional Personal space may be purchased on the server in 1 GB blocks.)
- Shared space for departments will be set to 4 GB per department (additional Shared space may be purchased on the server in 1 GB blocks.)
Backups/Restores
The Community Network contracts with OSU Network Engineering for server backups. Community Network servers are backed up on a daily basis for disaster recovery. Recovery of individual files from home and shared areas will be done by the CN support team when possible.
The backup schedule provides a full backup of the systems once per month and daily incremental backups. Backups are initiated at 12:01 a.m. each day and run until completion; duration depends on the quantity of data being backed up. The backups are archived for six months. This ensures that in case of a hardware failure on our servers, we will be able to recover data within a short period of time.
The Community Network utilizes Microsoft's Shadow Copy technology which allows you to recover files deleted from the servers. Specific instructions on recovering your files are available in our Shadow Copy software tip. Backup of files stored on local hard drives is the responsibility of the workstation owner. While we do not currently offer workstation backups, we are available to assist customers in creating backup solutions.
Network Wiring Upgrades
While the Community Network will not perform or pay for customers' network wiring upgrades, Community Network support staff can help departments coordinate wiring needs with OSU Telecommunications. In addition, after new wiring has been installed, Community Network support staff will assist customers transition from the old wiring to the new wiring.
Privacy and Confidentiality
Email accounts and file storage provided by the Community Network for use as an employee of Oregon State University are treated the same way as any other paper correspondence dealing with University business. All Community Network customers should be aware that state law may require disclosure of individual computer files or email which are deemed public records under the state public records statute, and that state and federal law may prohibit the disclosure of certain records as well.
Acceptable Use Policy
OSU's policies on the use of computing facilities and the network are outlined in the Acceptable Use of University Computing Facilities. Additional information on this topic can be found at http://oregonstate.edu/net/info.