Community Network Policies

Levels of Service

Tier I (Full Service)
Tier II (Network Access Only)
Tier III (CN Lite Service)
Special Projects
Other Services

We have divided Community Network services into tiers of service, available at varying costs.

The Service Level Matrix

Updated Names	Cost	Unique Login	Email	User Support	Computer Support	2 GB Home Drive ***	Access Dept Shared Drive ***	Microsoft Licensing
CN Account with Support	$29/month	x	x	x		x	x	x
CN Workstation with Support	$29/month				x			x
CN DCA Support	$29/month	x	x			x	x	x
Thin Client Service	$58/month	x	x	x	x	x	x	x
Remote CN Account w/o Server	$10/month	x	x	x*
Remote CN Account w/ Server	$24/month	x	x	x*		x	x
Remote CN Workstation	$8/month				X*
E-Station Service	$10/month
Email only (support of mailbox only)	$11/month	x	x
Resource Mailbox	$0/month		x**
Student Employee Account	$0/month	x	x	x****			x

* Customers on remote service levels must be located off the main OSU campus; this does not include on-site support.
** Resource mailboxes are only for unmanaged shared calendars only.
*** Includes backup retention/restoration for six months, secure anywhere access to your files via MyCN, and user initiated file/folder restoration from twice daily shadow copy snapshots.
**** Student & contractor use only, includes 100 MB email account and access to departmental share; no home space included.

CN Service (Full Service)

CN Service is designed for the majority of campus departments, and offers the full range of services. The fee structure for support is split into two parts: CN Workstation with Support, which includes configuration, maintenance, and troubleshooting of the supported computer, operating system and software. The second part is a CN Account with Support fee, which pays for maintenance of a network login account, network resources for that account, maintenance and configuration of network printing, the average cost of CN supplied software, and an e-mail account. These two fees combined make up the CN Service charge. If a department contracts for CN Service, the services include:

Customer Service Focus: An IT professional will assist your department in ensuring that the services provided meet the needs of the department within the operating guidelines outlined by the Community Network Policies. This also includes access to the skills and experience of a 24-member Community Network team through our collaborative approach to support and problem-solving.
Single Point of Contact for IT Needs: Customer Support is available via phone, email, web, remote control tools, and site visits. If the Community Network can't help, we will get you in touch with the appropriate campus IT unit.
Software Licensing, Installation, Maintenance and Support: The Community Network manages software license agreements through which we provide application software and desktop operating systems to our subscribers. This includes the Microsoft Campus Agreement, which permits use of a broad selection of Microsoft’s most important titles, and Symantec antivirus. Click here for a complete list of software.
Workstation support. This includes hardware configuration, maintenance and troubleshooting; installation and configuration of software; printer installation, configuration and troubleshooting; network configuration; security services; equipment tracking.
Secure File Storage: Centrally managed network login account, secure network file storage, backed up nightly with six month retention, and other network resources. For more information, click here.
Remote Access to File Storage: MyCN web site provides remote access to Home and Shared network files.
Shadow Copy: Twice daily snapshots of network files for easy restoration and recovery.
E-mail Account: A standard Community Network subscription includes an account on the University's Microsoft Exchange system, and support and troubleshooting of that account.
Security Focus: Centralized management, deployment, and monitoring of Antivirus software and Windows Software Updates; rapid response to infections; forensic services if machine has been compromised; rebuilds of infected machines (loaners provided) .
Training: Individual and small group training.
Purchasing recommendations: We are happy to consult with customers to assist them in selection of the most appropriate computers, software and other technology-related items. Our goal is to help our customers select the products that will best serve their needs, while making good use of University resources.
Consulting and research: Some needs do not fit neatly under the above headings. In such cases, we can discuss your needs and provide tailored services. For smaller projects there may be no additional charge; for larger projects, an hourly fee is necessary to maintain the Community Network’s self-support status.

For departments that have more network accounts than workstations (or vice versa), Information Services will only charge the appropriate fee for those accounts. If a department would like to have Community Network support for a workstation, but will not use any of the central server's software applications or network resources on that workstation, then a special project fee may be charged for support of that workstation rather than paying the workstation fee (i.e. public workstations).

CN DCA Support (Tier II)

CN DCA Support is designed for departments that already have a Departmental Computing Administrator (DCA), but would like to use the central organization for authentication, software applications and network services, rather than supporting an internal departmental network. Under this level of support, a department can purchase network accounts on the central servers that will be administered and supported by the departmental DCA. Workstation support structures and IT advising are administered by the DCA, as well as the workstation setup for the Community Network. CN DCA Support services include:

Customer Service Focus: An IT professional will assist your department in ensuring that the services provided meet the needs of the department within the operating guidelines outlined by the Community Network Policies.
Software Licensing, Installation, Maintenance and Support: The Community Network manages software license agreements through which we provide application software and desktop operating systems to our subscribers. This includes the Microsoft Campus Agreement, which permits use of a broad selection of Microsoft’s most important titles, and Symantec antivirus. Click here for a complete list of software
Secure File Storage: Centrally managed network login account, secure network file storage and backups, and other network resources. For more information, click here.
Remote Access to File Storage: MyCN web site provides remote access to Home and Shared network files.
Shadow Copy: Twice daily snapshots of network files for easy restoration and recovery.
E-mail Account: A standard Community Network subscription includes an account on the University's Microsoft Exchange system, and support and troubleshooting of that account.

DCA's for departments that contract with Information Services for CN DCA Support are invited to attend the monthly Community Network meetings, and to participate in the discussions on the Community Network Team e-mail list. DCA's will be non-voting members of the Community Network Team.

Thin Client Service (Tier III)

Thin Client Services are designed for customers who only require access to a limited desktop platform and application suite. Unlike the other options, Thin Client Services does not require that customers/departments own their own workstation(s). Instead, the Community Network provides special desktop hardware that is designed to connect to Community Network resources. Thin Clients provide a Windows desktop pre-configured with Office 2007/2011 (Word, Excel, PowerPoint, Access, Outlook), and Internet Explorer 8. In addition, Banner, Datawarehouse, and Advance are available. Standard preference changes to the desktop and application are customer configurable, but larger customization functions are not available.

Similar to CN Service, Thin Client customers are provided desktop support by a CN support team. All questions and issues regarding the supplied desktop hardware and limited application suite will be handled through the same channels as for full service customers.

Thin Client Service can be arranged for any number of customers, from a single customer, to an entire unit. To ensure availability of hardware, advanced scheduling of these services may be needed.

See the the CN Lite web page for additional details.

Special Projects

Periodically, departments will have requests that are not covered under the normal terms of Community Network service. These can include, but are not limited to:

1) application server administration
2) setup and support of unsupported software packages
3) setup and support of "non-standard” computers or computers not on the Community Network contract
4) setup and support of unusual pieces of hardware (see list of standard hardware below).

The Community Network does not provide programming and/or database design services. The IT Manager for a department will determine whether a request falls into the “special project” category, and will discuss it with the department before a Community Network technician starts the project.

In the event that a special project fee is required, the IT Manager will have a designated departmental contact authorize the project, and set a maximum number of hours for the project. Project time will include research or learning time for Information Services staff if it is required for the project. Most Special Projects fall under two (2) hours duration; Special Projects that are anticipated to take more than five (5) hours to complete require approval of the Director of Technology Support Services.

The Community Network reserves the right to refuse any Special Project especially where undertaking the project would create an unusual workload or staffing situation within Technology Support Services. In cases where the Community Network is unable to support a requested special project, an effort will be made to direct the customer to other support avenues. Special Projects are handled on an as-time-allows basis and do not generally take priority over normal ongoing Community Network operations.

Other Services

MyCN

MyCN is a service targeted at providing customers with anytime, anywhere access to e-mail, personal files and shared files via a secure internet connection. The only requirements of this service are an internet connection and a supported web browser. Point your browser to MyCN to access this service.

Remote Desktop Connections

Customer requests for setup of a remote desktop connection to their campus workstation will be handled on a case-by-case basis. If possible we recommend saving files to the individual personal space or department shared space and using MyCN web access to retrieve files from off campus.

Printer Hardware Maintenance and Support

The IT Manager will manage the computing support for department employees, including software and hardware assistance and problem resolution, but not including computer and printer hardware repair and replacement costs. For HP printer hardware repair, please consult with Information Services Media Services printer repair unit.

Support forIKON provided printers/scanners is limited to installation of software and system drivers on local computers and troubleshooting network-related printing and scanning issues. Programming and configuration of the printer/copier unit is not included under the Community Network contract; please contact IKON per the OSU Office Copier Program for that service.

Staff will support printing problems related to the network. Departments can contract directly with Computer Equipment Repair in IS Media Services for printer hardware maintenance and repair costs. The contractor will need to schedule yearly cleanings covered by the contract as well as relay printer hardware problems to the Computer Equipment Repair personnel (phone: 737-2121).

Outlook Accounts

Each Community Network customer is allowed one e-mail account. All other e-mail accounts will be billed an additional fee (see fees) for maintenance of the account; client setup costs may be incurred.

Email accounts have a 500M size limit associated with them. When a mailbox reaches 400 MB, the customer will receive an automated message from the System Administrator warning that the mailbox is approaching the limit. When it reaches 500 MB, you will still be able to receive mail but will no longer be able to send mail. If the mailbox reaches 1 GB, you will no longer be able to send or receive mail.

Customers that would like to increase the size of their mailbox can do so by paying an additional mailbox charge (see fees).

When a Community Network customer leaves the University, we can forward e-mail (if requested by the department head) to a supervisor approved mailbox for up to two weeks.

Support for Peripherals

Setup, installation and configuration for the following peripherals is included in CN Service.

Keyboard
Mouse
Monitor
Speakers
Microphone
Printers/Copiers
Scanners
USB devices

Contracts and Pricing

Each OSU department must sign an annual, fiscal year contract with Information Services for Community Network access and support. New contracts signed after July 1 will extend to the end of the fiscal year. After a contract has been completed and signed for a given fiscal year, Information Services will submit a journal voucher via the FIS system. New services or customers may be added during the contract year via contract addendums.

Approval must be obtained by a designated department representative and the assigned IT Manager before any additional services are started. After they are signed, contract addendums will have a separate JV submitted via FIS for the addendum amount. Special project fees will be submitted via FIS, on a separate JV, after the special project is completed.

Either party in a contract can terminate the contract after giving one term's (90 days) written notice. The contracting department will be responsible for paying for the 90 days service from the point they submit the written termination request to the director of Technology Support Services. There will also be a special project fee charged to the department if the department terminates the contract, to pay for Information Service's time to remove Community Network software from departmental workstations. This service will be performed at Information Service's expense if Information Services terminates the contract. Departments should also realize that they will need to purchase licenses for CN-provided software (i.e. Microsoft campus agreement).

Community Network Pricing for 2011-2012

(Contracts are billed on an annual basis for the entire fiscal year)

CN Service (Tier I):
$29.00/month	CN Account with Support
$29.00/month	CN Workstation with Support
CN DCA Support (Tier II):
$29.00/month	Network Access Only Account
CN-Lite (Tier III):
$58.00/month	CN-Lite Terminal with 19" LCD monitor
$150.00 or Old Hardware Trade	One Time Install/setup
Other fees:
$80.00/hour	Special Project fee
$11.00/month	Email only account
$2.00/month/multiple	Extra mailbox space
$0.00/month	Resource email account (for non-moderated accounts--i.e. rooms, dept. calendars, equip. calendars)
$0.00/month	Student Employee account (100 MB mailbox, share access only)
$10.00/month	E-Station Service
$15.00/GB/year	Charge for additional Shared Disk space (1GB blocks)*
$15.00/GB/year	Charge for additional Home Disk space (1 GB blocks)*
$18.00/month	Per workstation charge for remote sites (email, remote desktop support)
$24.00/month	Per workstation charge for remote sites (email, remote desktop support, server space)
(for the above two fees, cost for on-site support is not included; travel to the site is extra and the responsibility of the customer's unit)

* Includes backup retention/restoration for six months, secure anywhere access to your files via MyCN, and user initiated file/folder restoration from twice daily shadow copy snapshots.

The pricing structure will be reviewed and adjusted to keep the program financially sound; price increases will be determined and communicated to campus community during spring before budget planning begins.

Hardware and Software (2011-2012)

Hardware & Software Standards

CN Workstation Classifications
Networked Printing
Software & Licensing
Non-Community Network Applications
Planning for the Future

CN Workstation Classifications:

In order to work with current software standards, it is important that workstations comply with vendor-recommended minimum hardware specifications. For this reason, the Community Network has defined hardware & software classifications for machines on Community Network service.

The Community Network has two classifications for workstations on CN service: Minimum and Recommended. These classifications are a combination of recommended hardware and available software licensed and provided by CN. Our standards are based on general hardware recommendations, and may not be sufficient for all uses of an individual software program. If your department has questions on whether a machine can support a particular task or program, we encourage you to contact your IT Manager's support team for specific answers.

Please note: Machines that do not meet or exceed the Minimum Community Network classification listed below are not eligible for CN service, but may be serviced as a special project.

Laptops and Tablet PC’s with CN-approved applications are eligible for CN contract service. See your IT Manager for details.

PC Recommended Standards

Title	Minimum	Recommended
CPU	Desktop: Pentium 4 Class 2 GHz Laptop/Tablet: Pentium 4M	Intel Core i Series
Memory	1 GB	4 GB
Hard Drive	60GB	250 GB
Optical Drive	CD-R/W /DVD	DVD-R/W
Operating System	Windows XP Professional	Windows 7 Professional
Productivity Suite	Office 2007	Office 2010
Other Applications	For more details on Community Network Supported software visit scroll down to our Supported Software listing.

Macintosh Recommended Standards

Title	Minimum	Recommended
Manufacturer	Apple	Apple
CPU	G5 Class/G4 Laptop (strongly recommend upgrade to Intel class machine)	Intel
Memory	1 GB	2-4 GB
Hard Drive	60 GB	80 GB
Optical Drive	CD-RW/DVD	SuperDrive
Operating System	Mac OS 10.4 or higher	Mac OS 10.5 or higher
Productivity Suite	Microsoft Office 2008	Microsoft Office 2011
Other Applications	For more details on Community Network Supported software visit scroll down to our Supported Software listing.

Networked Printing

The Community Network has standardized on IP enabled printers, including HP and IKON provided devices for network printing. Community Network staff can assist you in determining your network printing requirements and whether your current departmental printers meet Community Network standards.

Software & Licensing

Software included in a Community Network full service account

(FY 2011-2012)

Microsoft Products
Microsoft Office 2007/2010: Word, Excel, PowerPoint, Access, Outlook, Publisher, OneNote
Microsoft Office Macintosh Edition 2008/2011: Word, Excel, PowerPoint, Entourage/Outlook

Other Licensed Products

Banner/AppWorx/Nolij
Cisco VPN Client
Datawarehouse
Modular Messaging
Current Antivirus Client

Also see the OSUware software contents located at the OSUWare Site and the OSU Software and License program information located at: https://tss.oregonstate.edu/softdist

New Versions of CN-supported software

The Community Network strives to stay current with new versions of supported applications and maintains licensing compliance for those applications. We usually purchase several "test" licenses of new applications, evaluate the stability of these products, and measure demand for them within our customer base.

We will update and release new CN-supported applications when we are capable of providing a system-wide support structure, and there is demand by at least 50% of our customers. If you have licenses to a newer version of a currently offered CN product, please check with your IT Manager to see how to best make use of these licenses. If you are interested in moving to a newer version of a CN application before an officially supported CN upgrade, please contact your IT Manager for information.

Older versions of current CN software

In order to provide the highest level of service to our customers, the Community Network typically supports the current version and one previous version of software titles. It is important that our customers use versions of software that we are currently trained to support, and that have no known security issues.

Any applications outside the ones currently being offered by the Community Network will be supported as best they can as special projects. Please be aware that many older products will cause conflicts with software currently offered by the Community Network. Licensing for older versions of software may be coordinated with your IT Manager.

Please note: Your department is responsible for purchasing and/or maintaining software licenses for applications not currently listed as CN-provided applications.

Licensing Monitoring & Compliance

The software industry periodically audits Colleges and Universities for compliance with their licensing agreements. These audits are attempts to try to deal with some of the rampant software piracy that can occur in an academic environment, and because the auditors are quite willing to assess legal penalties for violations, these audits should be taken very seriously.

While the Community Network provides licenses to its customers for many widely-used software programs on campus, many of the less widely-used programs our customers run must be licensed independently (either through the department, or through a separate third-pary vendor).

Since it is very important that all software used on campus be legal, we recommend that each department conduct an audit of their software licenses annually. If you have questions on proper audit procedures, or license compliance, please contact your IT Manager.

Microsoft Campus License Agreement

The Community Network enrolls all customers in the Microsoft Campus License Agreement. This provides licenses for the Microsoft operating system (Windows XP or 7) and Microsoft Office for all University-owned computers in your department. Please see your IT Manager for additional details.

Microsoft License Agreement Information-Appendix 1

Non-Community Network Applications

Support for software programs that are required for use on campus (i.e. Banner, Datawarehouse, Advance), will be facilitated by the Community Network. In most cases, installation will be performed by your Community Network support team, and normal support will be provided by the support unit providing that service to campus.

While it is our best intent to help departments with special needs, we are not set up to be experts in every program a department might need to be available. We present a cross section of programs that we have determined will address the daily needs of a majority of our customers. Support of non-CN programs can be arranged for a special project charge.

Planning for the Future:

Technology Replacement Cycles

Technology Replacement Cycles

Because the computing industry changes so quickly, we highly recommend that our customers address hardware & software obsolescence in three ways:

Customers should budget for the replacement of approximately 1/3^rd of their computing equipment each year.
Replacement workstations should meet or exceed the current Recommended PC Standard for the Community Network.
Customers should purchase hardware & software from vendors who are committed to (and have a history of) evolving their products to function correctly with the current version of the Windows and Apple operating systems and who have a reliable support reputation in the technology industry. We strongly recommend purchasing computers from vendors listed on the OSU Buy Orange website.

We encourage you to visit with your CN support team before ordering computer equipment so that we can assist you in choosing configurations that maximize performance and minimize cost.

Support and Training

Support Structure
Emergency Contacts
OSU Computer Helpdesk
Software Applications Training

Support Structure

The Community Network has designed a customer support structure to facilitate swift resolution of a customers computer problems. This support structure is available 8 a.m. - 5 p.m., Monday through Friday. After hours emergency Community Network support is available from 6 a.m.-8 a.m. and 5:00 p.m.-10 p.m., Monday through Friday and 6 a.m.-10 p.m., Saturday and Sunday. This support is only for network issues, not standard customer support.

Contact information for each support group is on the Contact Us web page.

To submit a request for help from your Community Network support team, simply fill out the Community Network Help Request Form.

Emergency Contacts

For complete loss of network connectivity or printing from multiple machines, please contact your IT Manager or local resource person. For after-hours emergencies (i.e. the network appears to be down, and it is on the weekend from 6am-10pm, or if it is during a weekday from 6am-8am or 5pm-10pm), call 541-737-8911. An on-call Community Network team member will evaluate the problem.

OSU Computer Helpdesk

The OSU Computer Helpdesk provides computer support to Oregon State University students and employees. This is the first line of support for "How-to" questions. The consultants are available by phone at (541) 737-3474, by submitting a on-line Help Request, or you can go to their web site. Software assistance is provided on a variety of operating systems and software products, including internet tools and software applications. We can also refer you to external resources including books, local vendors, and web sites.

Software Applications Training

An IT Manager will be available to assist in identification of training needs and coordination of training opportunities, but the cost of training customers will be the responsibility of the department. The Community Network will also provide on-line software documentation as it becomes available. Our online documentation can be found on our Software Tips web page.

The Extension Computing Technology Unit offers online software documentation. For more information see the Extension Computing Technology Unit Training site.

Central Web Services provides OSU employees and student groups with high quality training in the development of both Drupal based websites and custom web applications designed by the CWS programming staff. More information is available at their Web Train site.

The Department of Administrative Services (DAS) in Salem also offers computer training for state employees, and higher education employees can also take advantage of the classes. They offer a wide range of courses, including software applications, programming, and business development classes. The classes are open to all state and local government employees, which includes OSU staff and faculty. Classes take place in Salem; registration is on-line (OSU employees would pay by invoice), and costs are reasonable. Their web site is located at:http://www.oregon.gov/DAS/HR/training.shtml

Community Network Resources

Hours of Operation and Maintenance
E-mail
Server Space
Backups/Restores
Network Wiring Upgrades
Privacy and Confidentiality
Acceptable Use Policy

Hours of Operation and Maintenance

Routine server maintenance that will require an outage lasting more than 15 minutes will be scheduled between 10:00 p.m. Saturday and 12:00 p.m. on Sundays and prior to 7:00 a.m. on Tuesdays when urgent maintenance cannot wait until Sunday. Routine security patches will be applied and systems restarted, if required, between 11pm and 5am. When maintenance requires that access be denied to users, advance notification will be given. Daily tape backups of server data are done between 12:00 a.m. and 5:00 a.m. during which access to the server may be interrupted. Note: These are general outage windows. For some services, these outage windows may not be appropriate, and another time may be chosen.

Outage maintenance times for Exchange and other network services used by the Community Network can be found here.

E-mail

The Community Network contracts with OSU Network Engineering to provide customers with e-mail. OSU Network Engineering maintains systems related to all aspects of e-mail including mailboxes, mail relay and a campus e-mail directory. Community Network support staff manage mailboxes, e-mail addresses and directory entries for their customers on these systems.

Server Space

Personal space on the server will be set to 2 GB per customer (additional Personal space may be purchased on the server in 1 GB blocks.)
Shared space for departments will be set to 4 GB per department (additional Shared space may be purchased on the server in 1 GB blocks.)

Backups/Restores

The Community Network contracts with OSU Network Engineering for server backups. Community Network servers are backed up on a daily basis for disaster recovery. Recovery of individual files from home and shared areas will be done by the CN support team when possible.

The backup schedule provides a full backup of the systems once per month and daily incremental backups. Backups are initiated at 12:01 a.m. each day and run until completion; duration depends on the quantity of data being backed up. The backups are archived for six months. This ensures that in case of a hardware failure on our servers, we will be able to recover data within a short period of time.

The Community Network utilizes Microsoft's Shadow Copy technology which allows you to recover files deleted from the servers. Specific instructions on recovering your files are available in our Shadow Copy software tip. Backup of files stored on local hard drives is the responsibility of the workstation owner. While we do not currently offer workstation backups, we are available to assist customers in creating backup solutions.

Network Wiring Upgrades

While the Community Network will not perform or pay for customers' network wiring upgrades, Community Network support staff can help departments coordinate wiring needs with OSU Telecommunications. In addition, after new wiring has been installed, Community Network support staff will assist customers transition from the old wiring to the new wiring.

Privacy and Confidentiality

Email accounts and file storage provided by the Community Network for use as an employee of Oregon State University are treated the same way as any other paper correspondence dealing with University business. All Community Network customers should be aware that state law may require disclosure of individual computer files or email which are deemed public records under the state public records statute, and that state and federal law may prohibit the disclosure of certain records as well.

Acceptable Use Policy

OSU's policies on the use of computing facilities and the network are outlined in the Acceptable Use of University Computing Facilities. Additional information on this topic can be found at http://oregonstate.edu/net/info.

Unsupported Computer Guidelines

The Community Network provides support for a wide variety of departments on campus. Some of these departments have computers that are not supported by the Community Network. These unsupported computers are normally the responsibility of the local contact person. As part of our ongoing efforts to increase security for the entire Oregon State community, the Community Network has developed the following guidelines.

Before connecting a computer to the campus network, the Community Network follows a standard set of procedures for securing that system to ensure that the confidentiality, integrity, and availability of university systems is maintained. To ensure that any system connected complies with these standards, a set of instructions to secure your workstation is provided below.

Community Network staff will not connect a workstation without following these guidelines. The Community Network will not be responsible for workstations that do not adhere to the guidelines. If you are interested in attaching a workstation to the OSU network, please work with the computer resource person in your department. All requests must come from the local computer resource or the Department Head.

If the customer chooses, the Community Network will provide this service at our normal hourly special project rate. If the department declines to utilize the Community Network services to bring a workstation onto the OSU network and the workstation becomes infected, the department will be charged the hourly special project fee to remove and repair the damage caused by the infected workstation. Compromised systems are removed from the network immediately and generally are required to be completely wiped of data before being reintroduced.

It is advised that departments act responsibly and utilize preventative measures to proactively address security concerns to avoid an intrusion or disruption of service. If you have questions, please contact your IT manager for further details.

Instructions for Apple workstations

Operating System Updates
Antivirus Products Updated
Office Suite Products Updated
All Local Accounts must have a password.

If you have any questions regarding the updating and patching of your unsupported system, please contact your Community Network support team. Once your system has completed the above patches and updates you can contact the Community Network again to get the workstation on the network.

Instructions for Windows workstations

Operating System Updates
Antivirus Products Updated
Office Suite Products Updated
All Local Accounts must have a password.
Note: Microsoft provides an application that you can use offline to determine which patches are needed for your system. These patches can then be downloaded on a separate workstation that is allowed on the network. You can download the Microsoft Baseline Security Analyzer from Microsoft.

Surplus Process/Instructions

Surplus Process/Instructions

Computer equipment encompasses all monitors, computer towers, laptops, keyboards, mice, projectors, printers, and external storage devices. The Community Network works closely with OSU Surplus to follow the OSU Policy on Disposal of Data Storage Equipment . All equipment with physical storage media (hard drives) needs to be processed through the Community Network so the hard drives can be properly sanitized before disposal of the equipment. This sanitization eliminates retrieval of possibly sensitive information and copyrighted software before it leaves the campus. It is important that you follow these steps to surplus computer equipment.

How to Surplus Computer Equipment

Contact the Community Network to pick up computers and/or hard drives.
CN will wipe all physical storage media and return the equipment to you with Certification of Readiness For Sale forms for each one.
Follow normal surplus procedures from here out.
1. Go to the OSU Surplus Property web page at: http://surplus.oregonstate.edu/
2. Click on the link Submit your pickup request in the SPMS System.
  PLEASE NOTE: OSU Surplus Property is now using a system called “SPMS” for disposing of all OSU-owned property. If this is your first time accessing this system, please call Surplus Property at 541-737-7347 to obtain login information.
3. Click on the link Full Instructions for information on how to submit the pickup request.
4. When all items have been entered, print a copy for your records, and to attach to equipment.
5. Place a copy of the form on the equipment and surplus will come pick everything up.

Special Notes:

If a surplus monitor does not sell at auction, a recycle fee may be assessed by Surplus Property.
Off campus customers, please make arrangements to drop your computer equipment off with CN support to be wiped. Once the equipment has been sanitized the equipment will be picked up by surplus.

Non-Computer Surplus

If you wish to surplus non computer equipment, please go to the OSU Surplus Property web site and follow their instructions: http://surplus.oregonstate.edu/