About the Community Network
Our Mission
The mission of the Community Network is to provide a reliable computing environment with responsive support that enables employees to effectively use technology to enhance their productivity and promote the overall mission of the University.
Who We Are
The Community Network is a centralized service established in early 1995 to offer reliable, low-cost desktop support to departments and colleges. We currently provide server, application and computer support for over 60% of OSU employees. By utilizing the University’s resources to manage and maintain departmental systems, the Community Network allows departments to focus on their core missions of administration, instruction, research and outreach.
Community Network Support
Your Community Network support team serves Community Network contracted customers only. In addition to computer support, we also offer "in-depth" consulting services, working with our customers to plan for their computing needs and to ensure that they are receiving the support needed to meet their goals. We are also available to Community Network customers for individual tutoring for supported software and hardware. For more specific detail about our support offerings, see our Policies page.
The Community Network Support team is organized into several groups to help serve you better. The Call Center serves as a central point of contact for all Community Network customers -- receiving requests for assistance, coordinating and managing our helpdesk queue, and scheduling tasks that require an onsite visit that this group is unable to resolve over the phone or by using remote tools. If an onsite visit is needed, a technician will be scheduled from our Field Support Team to come to your desk and fix the problem. We also have a group dedicated to computer preparation and repair, which we call the Build Bench. If your computer problem cannot be corrected onsite by the Field Support Team, the system will be sent to the Build Bench for repair. New computer systems are also prepared for your use by this team. The Remote team works closely with their on-campus counterparts to provide a similar support experience to customers located off-campus. The Remote team also provides back-up support to technicians at OSU's Cascades Campus. In addition to the Community Network groups listed above, we work closely with other Technology Support Services staff, as well as with other Information Services units to resolve a problem.
Please visit our Contact page for the most convenient way to contact us.
Are You a New Customer?
The Community Network provides a short orientation session at the beginning of each term to help those new to our support. These sessions are open to all Community Network supported employees.
Hours of Operation
The Community Network is available 8 am - 5 pm, Monday through Friday. After hours, emergency Community Network support is available for network and server issues, not standard customer support, from 6 am-8 am and 5 pm-10 pm Monday through Friday and 6 am-10 pm Saturday and Sunday.