Before reporting an issue, please take a few minutes to do some simple troubleshooting. Then call 7-4357 (7-HELP) to report any problems. When calling to report a phone problem have the following information ready:
- Name
- Telephone number
- Campus location
- What type of problem you are experiencing
Troubleshooting Digital Sets
- First, do not try to swap Digital Sets
- Has there been a power surge or has the electric power been off in the building?
- Is the digital display working? Check to see if the on/off button has accidentally been pressed.
- Do the line buttons (and the associated lights) on the body of the set work?
- Are all cords plugged firmly into each modular unit or is anything loose or wobbly?
Single line set, fax, modem
If you do not hear a dial tone, please check for the following.
- Is set plugged into appropriate jack?
- Try a different phone in your jack
- Try a different line cord
- Check all connections
If you can't be heard, but you can hear caller:
- Try a different phone in your jack
- Try a different hand set cord
- Check all connections
If you can't make off-campus calls:
- Dial "9" before dialing the rest of the number
- Authorization code for long distance charges not active
If you are not receiving incoming calls:
- Make sure ringer is turned up
- Check all connections
- Make sure that Send All Calls and Call Forwarding have been de-activated.
