Departmental Computer Administrators, or DCAs, provide IT services for colleges and departments on and off campus. The following resources help DCAs serve their customers.
DCA Service Request Forms
DCAs and system admins can use the following forms to request service and help from Network Services.
DCA Tools & Resources
DCA Email Lists
Please subscribe to the following email lists, as they are essential sources of information, discussion, and solutions.
New DCA Checklist
- Set up an ONID account if you haven't already.
- Make sure you have an Exchange account with an @oregonstate.edu email address.
- Add yourself to the DCA Listing Database.
- Get access to department zone files in Maintain. The former DCA can grant this access by going to the "Add User to Current Zone" option under "Modify Permissions".
- Obtain access to Active Directory and Exchange (if applicable). The former DCA can grant the new DCA access by simply adding you to the right group. If you're not sure what group that is, contact Network Engineering.
- If your department's website is hosted by Central Web Services and you need access to it, ask the current website gatekeeper to grant you access. More information.
What Does a DCA Do?
Department Computer Administrators (DCAs) are IT professionals who work at the department or college level and typically provide the following services to their units:
- Liaison between department users and the units on campus that provide centrally hosted computing and network services. DCAs know who to contact when there is a problem, and generally do so on their users' behalf.
- Desktop computer support: configure machines, install software, apply patches, install hardware, etc.
- Network support and troubleshooting: configure access to local network resources (if applicable) such as printing, and help troubleshoot local network problems. DCAs manage their unit's network space and are responsible for registering machines on OSU's network.
- Consulting: advise units on software and hardware purchases.
- System administration: local file servers, email servers, etc.
- Application support: specialty applications, such as research-related computer programs and devices.
- Communications: inform their users of impending changes or outages to centrally provided computing resources, and alert their users to important information such as virus outbreaks.