OREGON STATE UNIVERSITY

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Telephone Repair

Before reporting an issue, please take a few minutes to do some simple troubleshooting. Then call 7-4357 (7-HELP) to report any problems. When calling to report a phone problem have the following information ready:

  • Name
  • Telephone number
  • Campus location
  • What type of problem you are experiencing

Troubleshooting Digital Sets

  • First, do not try to swap Digital Sets
  • Has there been a power surge or has the electric power been off in the building?
  • Is the digital display working? Check to see if the on/off button has accidentally been pressed.
  • Do the line buttons (and the associated lights) on the body of the set work?
  • Are all cords plugged firmly into each modular unit or is anything loose or wobbly?

Single line set, fax, modem

If you do not hear a dial tone, please check for the following.

  • Is set plugged into appropriate jack?
  • Try a different phone in your jack
  • Try a different line cord
  • Check all connections

If you can't be heard, but you can hear caller:

  • Try a different phone in your jack
  • Try a different hand set cord
  • Check all connections

If you can't make off-campus calls:

  • Dial "9" before dialing the rest of the number
  • Authorization code for long distance charges not active

If you are not receiving incoming calls:

  • Make sure ringer is turned up
  • Check all connections
  • Make sure that Send All Calls and Call Forwarding have been de-activated.