541-737-3474 • Email • available Mon-Fri
The OSU Computer Helpdesk provides "quick help" computer support to OSU faculty, staff, and students. Our student consultants are your first point of contact for computer, mobile device and software problems and questions. If we can't resolve an issue, we can direct you to the correct support group.
Valley Library, Main Floor • available Mon-Fri & Sun
The OSU Computer Walk-Up Helpdesk provides students and employees with quick and completely free in-person help with your software, laptop, and mobile device issues. The Helpdesk staff are also able to do non-invasive computer troubleshooting and minor hardware replacement (hard drives, memory, and optical drives).
We help faculty and staff with their personal laptops, tablets, and mobile phones only. We cannot assist faculty with any OSU-owned devices. Support for these devices must be provided by your IT support contact (DCA).
Stay safer online by taking the following steps:
Use this form to submit a question to OSU Computer Helpdesk. Items with a * must be entered or you will not be able to submit the form.
The walk-up service is located on the 2nd floor of the Valley Library next to the Reference desk. As you enter the main double doors of the library, our desk will be to your right. Find us on Google Maps
Friendly, helpful staff look forward to assisting and educating you in the areas of general computing, technology at OSU, effective application use, and security of your computer and personal information. We believe our efforts to enhance your interaction with the technology at OSU will be very successful.
As an education based service, the helpdesk staff will educate you on technology and best practices if you are interested in learning.
Please note that while OSU employees may bring their personal devices to us for support, we cannot support OSU-owned computers and devices. These are supported by a department's IT support staff (often referred to as Departmental Computer Administrators, or DCAs).
Our goal as a team is to help you overcome your computer problems, to the best of our ability. See our Home Page to find out more.
OSU Computer Helpdesk actively supports the following systems and applications. The helpdesk is primarily a 'How-to' service. Consultants will do their best to solve technical problems, but if we are unable to resolve them in a timely fashion via phone or email, we may refer users to their deparment's support personnel or an outside support source.
Consultants will also help with any software not listed here to the best of their abilities and as time permits. Priority is given to problems with any of the actively supported software.