Server Support Group (SSG)

The Server Systems Group (SSG) is tasked with providing key services for the OSU campus community.

Central Antivirus (AV)

Symantec Endpoint Protection (SEP) is the standard antivirus product provided to all current students and employees at OSU. It is the newest Symantec antivirus product, combining several technologies in addition to the standard antivirus and antispyware into a single application. SSG manages and supports the central management server providing Departmental Computer Administrators (DCAs) logon access to the server. DCAs are provided a SEP domain where they are given complete control over the management of the clients installed on the systems they support. For more information, DCAs can contact SSG.

An unmanaged client is provided for current OSU students and employees for use on their personally owned computers. It can be downloaded from the OSUware site by visiting https://secure.oregonstate.edu/osuware/.  An ONID logon is required to access the software.

Central Key Management Service (KMS)

The KMS server provides license activations for Windows Vista and Windows 7 operating systems (OS). It is limited to activating only the enterprise version of those OS's that are provided as a part of the OSU Microsoft Campus Agreement. Computer systems must be a member of an oregonstate.edu Active Directory domain and be on one of the permitted OSU network subnets.

In cases where a computer is not joined to a domain or is unable to contact the OSU network for more than 180 days (including VPN access), a Multiple Activation Key (MAK) will be required.  Please contact you DCA if a MAK is required.  DCAs can contact SSG.

Full Disk Encryption (FDE)

In 2009 OSU licensed a product called Pointsec from Checkpoint Software.  Pointsec is a full disk encryption (FDE) technology that will encrypt the entire contents of a hard drive using AES 256 bit encryption. Also available is a smaller number of the Media Encryption product that can be used to secure portable media such as external hard drives, CD/DVDs, USB thumb drives, etc. The purpose of the FDE product is to protect computers, primarily mobile computers, that have sensitive or personally identifiable information stored on them.  SSG manages and maintains the central management server for this product.

Shared File Space

Shared file space is available to any unit that needs a network location to store and share files.  This includes both departmental shared and/or personal file space.  Units are billed on a monthly basis according to the amount of disk space currently in use at the end of each month.  The servers are backed up daily and backups are maintained for six months for restoration purposes.

Terminal Services

Terminal services are available for units that want to eliminate the need for purchasing and supporting individual desktop computers.  This is a total computing solution that includes hardware and software. A browser only version or E-Station is also available.  An E-Station provides a simple, maintenance free network kiosk.

Server Support

Oregon State University is the home of many diverse technical environments and learning areas.  Occasionally, a unit will need to provide a service that is unique and isn't currently available anywhere else on campus.  If a server is required to host that service, SSG can help manage the server providing a reliable, one-stop-shop support structure.  SSG provides the following:

  • Installation of the server in one of two data centers.  Each data center provides adequate power, including generator backup power, air conditioning, and physical security.
  • Installation of the base operating system and assistance with configuring the service application if required.
  • Patch management for the operating system and assistance with updating the service application.
  • Monitoring of the server on a 24x7 basis.
  • Assistance in troubleshooting operating system and application errors.
  • Consultation for additional services on existing hardware or new servers. Assistance with migrating to new hardware.

Note: If servers are located off campus any travel to or from an external site will be charged to the department as Special Project time plus the standard OSU per diem reimbursement for the Server Administrator.  Support for 3rd party applications is considered a Special Project if our technicians are unable to resolve in the issue in 15 minutes unless otherwise specified in the support contract.

Central Software Distribution

SSG maintains a server for the central distribution of Microsoft, Symantec and other software licensed through Oregon State University's Software & Site License Program.  A list of applications available for download can be found at the IS Software page.

Windows Software Update Services (WSUS) 

Keeping your Windows systems up-to-date with the latest patches is a good first step in maintaining your computer's security. Units that would like to update their windows workstations and servers from a local source rather than having them go off campus to Microsoft can take advantage of this service by contacting us at ssg(at)oregonstate.edu.

Hours of Operation and Maintenance

Routine server maintenance that will require an outage lasting more than 15 minutes will be scheduled between 10:00 p.m. Saturday and 12:00 p.m. on Sundays and prior to 7:00 a.m. on Tuesdays when urgent maintenance cannot wait until Sunday. Routine security patches will be applied and systems restarted, if required, between 11:00 p.m. and 5:00 a.m. When maintenance requires that access be denied to users, advance notification will be given. Daily backups of server data are done between 12:00 a.m. and 5:00 a.m. during which access to the server may be interrupted. Note: These are general outage windows. For some services, these outage windows may not be appropriate, and another time may be chosen.

Contact Information

To contact us by phone call 541-737-4710 or by email ssg(at)oregonstate.edu. In an emergency affecting the network or one of our supported servers you can call 541-737-8911.