The Community Network has implemented an automatic quota system on all departmental shared areas (sometimes referred to as your S:\ drive or your Shared Network Space). In any of the email notifications sent to you from this system you will find a web link. This web link will take you to the Northern Storage Portal which can help you identify how your department is using files on the server as well as ways to potentially help clean the shared area.

The web link to the Northern Storage Portal is sent to you any time you receive a quota notification message. Notifications generally indicate that you are approaching or have exceeded one of the notification levels.

At this time the tool only works with Microsoft Internet Explorer. If you are unable to use Internet Explorer (Apple Customers) you can use the CN Lite service to view these reports. You can find instructions on how to access the CN Lite service from the TechTip "How to Connect to CNLite".

Accessing the Northern Storage Portal for the first time

• Open up the e-mail that you received from our quota notification system.
• Click on the link to open up your specific department's area.
• If your default browser is not Internet Explorer you may need to copy the link and paste it into Internet Explorer manually.
• You may be prompted to install some webpage add-ons. Please accept these installations. These are safe.

Initial View - Scanning

After all of the webpage add-ons have been installed you will see the main page of the Northern Storage Portal. The system will automatically begin scanning your storage location in attempts to catalog and identify the files located within your shared area. You will see a progress bar in the bottom left-hand of the screen that looks like the picture below.

Once the scanning is completed, you can begin utilizing the tools that the Northern Storage Portal provides. In most cases, the Northern Storage Portal tools/reports for My Largest Files, My Duplicate files, and My Oldest Files will provide the information you need to quickly identify files that need to be addressed.

Initial View - Main Screen

Now that the scanning is completed, you will be at the main Northern Storage Portal page in front of you and ready to use. Each section of the Northern Storage Portal has its own section where you will be able to review the list of files as well as perform functions on them (copying, deleting, moving, etc.). Below is a brief explanation of the tools and views that will be the most likely to help you with your storage quotas.

Tools and Reports

When using or viewing any of these tools or reports, you have the option to use the Delete, Move, Copy, or Open buttons. These buttons will allow you to determine if that particular file needs to be addressed or if it can be safely left untouched.

Deleting or moving a file via the buttons on this report will delete/move the file from the server. If you accidently delete something please use the Previous Versions tool (from your S:\ drive) or contact the Community Network for assistance.

	Disk Space Status The Disk Space Status tool displays what your total quota is, and where your department currently is at, and the thresholds that are currently in place (they trigger the e-mails you receive). You can compare your results here from before and after clean-up. If after clean-up you are still close to your quota threshold you may consider working with the Community Network to purchase additional quota space. Instructions on doing that can be found in the section titled "Next Steps" near the bottom of this Tech Tip.
	Largest Files The Largest Files tool displays a listing of the largest files in your shared area. This list is sorted by size (you can change this to sort by any of the available columns) and this tool is the fastest way to drop down your storage usage. The tool helps identify where the file is located, when it was last accessed, and who the owner is. You can then determine if the file needs to remain or if it needs to be deleted. Note: Sometimes the owner information is unavailable or unhelpful. This is especially true with older files for individuals that no longer work for the department or University.
	Duplicate Files The Duplicate Files tool displays a listing of the files in the shared area that the system believes are duplicates. This tool breaks the documents up into "Sets" and assigns them a number. The name of the document may not be the same, the system looks at the contents of the files in the comparison in checking to see if they are similar. So if Jane in Accounting saves the department phone list as "Departmental Phone List" and Joe in Human Resources saves it as "Dept. Phone List of Numbers" the system will know they are the same. You can then determine what needs to be done with them.
	Oldest Files The Oldest Files tool simply lists the documents in your shared area sorted by age. Documents that are old (especially from pre-2009) generally have little value. Backing these files up to a CD or USB stick and taking them off the network will free up space on your shared area for new files.

Next Steps

After using the features of the Northern Storage Portal you should be able to cut down on old, duplicate, and un-needed files stored on your department shared areas. If time isn't on your side or if your department simply has outgrown its quota the Community Network has made it easy to increase the size of your quota. If you would like to purchase additional space, simply have the signature authority for your department approve the additional charge, provide the index to charge, and reply back to the quota message with that information.

Additional Assistance

If you run into any difficulties with the Northern Storage Portal, the quota increase process, or have additional questions please feel free to contact the Community Network at 541-737-8787.

Community Network officially supports Microsoft Lync. If you'd like to install Microsoft Lync on a CN-supported Windows machine, follow the instructions below. The screenshots on this page are specific to a Lync 2010 installation on Windows 7, and some steps may vary on other systems. CN is available to assist and help resolve any difficulties or questions that might arise throughout your Lync experience.

Mac users should contact CN for assistance installing Lync on your Mac.

Before You Begin

• Reserve 5-10 minutes to install and configure Lync. That said, the process can take just 2 minutes, depending on your computer's speed.

Installation Steps

1. The installation process may reboot your computer so it is critical that you close all open files and applications.
2. Click on the Start button (and then Settings if you have Windows XP).
3. Click on Control Panel and then double-click on Run Advertised Programs.
   
4. Note: If you do not see the same icons, change from category view to Large or Small icon view.
5. Click once on "Microsoft Lync 2010 – Lync 2010 x64 chain."
   
6. Click on the Run Button. This will begin the installation process. This may take 10 minutes to complete, so please be patient.
   
7. You will get a pop-up asking you to download the program. Right above the download button, there is a small box with the option to "Run program automatically when download completes." Please check that box and then click Download.
8. This will begin the installation process. This install will be "silent". There is no other interaction required or seen.
9. After a couple minutes Microsoft Lync will show up in your Start Menu.
10. Then you may close out of all open windows and proceed with your previous tasks.

In most cases, you will not need to reboot your system, but do so if prompted. If you encounter any issues, please contact the Community Network at 541-737-8787.

Using Lync

Instructions for using Lync are available at the OSU Helpdocs website.

Community Network officially supports Office 2010 for Windows. If you'd like to upgrade your system to Microsoft Office 2010, you can follow the instructions below to install it on your own.

Please note that the Community Network officially dropped support for Office 2003 for Windows on July 1, 2012. If you have files such as Access databases that were written in previous versions, please contact CN at 541-737-8787 to discuss an appropriate migration plan.

Customers using either Microsoft Office 2003 or Microsoft Office 2007 should experience a somewhat seamless transition to the new Office suite. The Community Network is available to assist and help resolve any difficulties or questions that might arise throughout your Office 2010 experience.

Before You Begin

• If you use a multi-lingual version of Office, you cannot use this process. Instead, contact CN at 541-737-8787 and we will coordinate a manual install for you.
• Reserve 60 minutes to install and configure Office 2010. That said, the process can take just 30 minutes, depending on your computer's speed.
• Connect your computer via an ethernet cable while on the OSU campus. The install process will be slower over a wireless connection.

Installation Steps

1. The installation process may reboot your computer so it is critical that you close all open files and applications.
2. Click on the Start button (and then Settings if you have Windows XP).
3. Click on Control Panel and then double-click on Run Advertised Programs.
   
4. Note: If you do not see the same icons, change from category view to Large or Small icon view.
5. Click once on Microsoft Professional Plus 2010 x86 English.
   
6. Click on the Run Button. This will begin the installation process. This may take an hour to complete, so please be patient.
   
7. When prompted, click Close.
8. You can now close the Control Panel window (if open).
9. You can now close the Run Advertised Programs window (if open).

If you encounter any issues, please contact the Community Network at 541-737-8787.

Microsoft Office 2010 is now fully installed on your computer. In most cases, you will not need to reboot your system, but do so if prompted. The first time you open Outlook 2010, Outlook will take a few minutes to optimize your mailbox (~15 minutes for a 200MB mailbox).

Experiencing Problems or Have a Question?

If you experience issues with the upgrade or have a question please contact the Community Network.

• Phone: 541-737-8787
• Email: Help Request Form

Using Microsoft Office 2010

Below are links to online resources to help you in the transition to the new interface used by Office 2010. Be sure to add them to your browser Favorites or Bookmarks if you find them helpful.

Microsoft Training Courses for Outlook 2010
This website lists several training courses to help you get familiar with the new features snd updates that come with Outlook 2010.

Learning where features are located in Microsoft Office 2010 (covers all applications)
These interactive guides offer a way to easily discover how to perform tasks in Microsoft Office 2010 by first performing them in Microsoft Office 2003.

Other Conditions

Some individuals may see the following dialog box appear:

This dialog box indicates that the installation files haven't been downloaded on this particular computer and will need to be downloaded in order to continue. How you proceed all depends on your location and your network connection:

On Campus - Plugged into a wired network connection
If you are on campus and connected to the network you can click on the "Run program automatically when download completes" and then click the "Download" button. Once you click "Download" you will see the "Program Download Status" dialog box that will estimate how much time is remaining before your Office 2010 install begins. You can download Office over a wireless connection but we strongly recommend that your computer be plugged into the network via an ethernet cable to optimize the download speed.

Off Campus - Any network connection
If you see dialog box like the below that indicates an extraordinarily long download time, contact CN at 541-737-8787. Downloading during business hours over a slow remote connection is throttled to prevent network saturation. The download will work, but it will take an extermely long time to complete. CN can provide you with a much more convenient and speedy option.

1. Click on the Start button (and then Settings if you have Windows XP).
2. Click on Control Panel and then click on Run Advertised Programs.
   
   

   Note: If you do not see the same icons, change from category view to Large or Small icon view.

   

3. Click once on Polycom People Plus Content and then Click Run
   
4. You will get a pop-up asking you to download the program. Right above the download button, there is a small box with the option to "Run program automatically when download completes." Please check that box and then click Download.
5. This will begin the installation process. This install will be "silent". There is no other interaction required or seen. After about 1-2 min. you should see the People + Content icon visible on the desktop. Close out of all Open windows.

Once you see the new icon on your desktop the software is fully installed and ready for use. If you encounter any issues, please contact the Community Network.

People+Content is an application that allows you to broadcast content through your Polycom without additional hardware using your computer and network.

How to use People+Content

First make sure you have the software installed. See People+Content Installation. Once that is finished you will just need to connect to your Polycom through the network.

1. Turn your Polycom unit on and wait for it to start up. You will need the IP address of your Polycom so you can connect to it. If you do not know the IP address, you can find it by looking under the Picture displayed on your Polycom. It should List "My IP." That is the IP of your Polycom.

2. Ensure that the computer you are going to be using to broadcast your content is connected to the network. For example, can you browse the internet? If not, connect your computer to the network via a hardwire or wireless connection.

3. Start the Polycom People+Content Software by double-clicking on the desktop Icon.

4. If this is the 1st time you have ran this software you will be presented with a firewall Alert. Check the Domain and Private Network Boxes, and click allow access.

5. The Application will start up and you will be presented with the control interface.

6. Enter Your IP address in the Conferencing System Address box. Leave the Meeting Password Blank and press connect.

7. Once your connection is established, your control interface will change to look like this:

8. If you are going to be placing a call via the Polycom, now is the time to do that. Make sure there are no issues with the call and then proceed when ready using the People+Content software.

9. Pressing the Purple Play Button will begin broadcasting your entire computer's screen. What is visible on your screen will be visible to all call participants and audience members.

10. While broadcasting content, you can click on the magnifying glass icon on the control interface to zoom in on a specific area of your computer screen. Click on any of the yellow boxes to re-size and move the window. The pointer will change to a "Double-ended" arrow to resize and a "Hand" to move the window. Anything within the window will be displayed as full screen on the Polycom. Click the magnifying glass icon again to return to normal view.

11. To stop broadcasting your content, press the Purple STOP button on the Control Interface. This will disconnect you from the Polycom but will leave the People+Content application running, allowing you to reconnect and broadcast at will. Pressing the red X in the upper right corner of the control interface will close the application completely.

This software can also be used to broadcast content to only the monitor hooked up to your Polycom. All the above instructions are the same with the exception of placing a call with your Polycom.

If you encounter any issues, please contact the Community Network at 541-737-8787 Option 2 for on-campus customers and those based off-campus should press 3 for assistance.

Due to security concerns, Oregon State University uses WinSCP for file transfers to/from Banner. The following information will help you set up WinSCP for Windows (no Mac version is available).

WinSCP Installation

1. Visit the WinSCP website at http://winscp.net/eng/download.php
2. Under the "Downloading WinSCP" header, click on "Installation package"
3. Click "Save file" or "Save" (different browsers use slightly different wording)
4. Save to your desktop
5. Double click on the install program for WinSCP (the .exe file associated with winSCP, for example, "winscp438setup.exe")
6. Follow the installation through completion.

Transferring Profile Information

1. Open SSH
2. Click "Profiles"
3. Click "Edit Profiles"

Click on a profile, and write down your host name, user name and port number. You can also leave SSH open while editing the profile information in WinSCP. Repeat for every profile you need to save.

Adding Profile Information

• Open the WinSCP program (Start - Programs - WinSCP)
• Enter the profile information you saved from SSH.
• Enter your password

To enter remote directory information:

1. Click on Directories
2. Enter the directory path in the remote directory area
3. Click Save

Enter the name you would like call the profile. "ONID" would be the most straightforward.

Click OK.

Note it shows up in saved sessions now.

Repeat for all of your profiles.

Login to a profile:

1. Click Stored sessions
2. Click on the profile name, in this case "Banner"
3. Click Login

The first time you connect to a new server, WinSCP requests you add the host key to the cache. Press YES.

After accepting the key, the authorized use screen shows up. Click Continue.

File Transfer

File transfer is a simple operation. Your local files are on the left, remote/server files are on the right. To move a file to the server, click and drag a file from the left to the right. Note the plus symbol on the cursor indicating you are adding a file to that location.

What is Shadow Copy?

Shadow Copy is a new feature on the Community Network servers you can use to restore or recover recently modified or deleted files. This allows Windows users to recover recently modified files on your own, without having to call for help. (Mac users will still need to call us, as Shadow Copy is not compatible with Macs.)

Shadow Copy Details

Shadow Copy takes a snapshot of any changes that are made to files since the last snapshot. This allows customers to recover changes that they've made previously (or the complete file if its deleted.) If files are not available via Shadow Copy then data can be recovered by going through your support team, who will extract them from nightly tape backups.

Shadow Copy takes a snapshot two times a day during the week and one time a day during the weekend.

• Monday - Friday: 5:00am and 12:00pm
• Saturday & Sunday: 12:00pm

Shadow Copy Limitations

There are some limitations to Shadow Copy that you will need to be aware of.

• When restoring a previous version of a file, customers can overwrite a known good file with a previous version. Be very careful!
• Shadow Copy is only available on your network locations. This includes your personal and shared network drives. Data lost on your local computer cannot be retrieved by Shadow Copy or Tape Backup.
• This is a PC-only feature. Customers that use a Macintosh will have to call their support team to have them do a Shadow Copy restore for them.
• Windows 95, 98, 2000, ME, and XP SP1 will need to install a client in order to restore files. To install the client you can run the setup from here or speak with your support team to get the correct client installed.

How to use Shadow Copy to recover deleted or modified files

• Recovering a Deleted File or Folder
• Restoring a previous version of a file (or folder)
• More information about Shadow Copy and options to explore when Shadow Copy is unable to recover files

Recovering a Deleted File or Folder

This process will walk you through the steps of recovering a file or folder that has been deleted.

• Open the directory that the file was located in.
• Right Click in the directory that the file or folder was stored and select Properties.

  

• Click on the "Previous Versions" tab when the Properties window opens. If you don't see a "Previous versions" tab you need to install the client. To install the client you can speak with your support team to get the correct client installed.

  

• A list of snapshots will be listed for that resource.
• Select a snapshot that had the last known good copy of your file or directory and click View.
• A different window will open up displaying the contents at the moment of that snapshot.
• Locate the file or folder that you wish to restore.
• You have a few options at this point.
• Option 1: Opening and saving the file
•     Open the file and save it to the correct location.
• Option 2: Drag the file/folder where you want
•     If you have multiple files or a folder, simply drag the files or folder to their correct locations

Restoring a previous version of a file (or folder)

This process will walk you through the steps of recovering a previous version of an existing file.

• Locate the directory where the file is stored.
• Right Click on the File and Select Properties

  

• Click on the "Previous Versions" tab when the Properties window opens. If you don't see a "Previous Versions" tab, you need to install the client. To install the client you can speak with your support team to get the correct client installed.

  

• A list of available snapshots will be presented to you of that particular file.

  

• Select the snapshot that represents the last known good version of the file.
• Click 'View' and verify it is the correct version of the file.
• Once you have found the correct file you can do the following:
• View: View the file directly and then save the file by clicking on File --> Save As to the correct location.
• Copy: Create a copy of this file in the same directory as the original. You will now have both copies available.
• Restore: This will restore the old file over the top of the current file.

** Warning ** Restoring the file will overwrite the current copy. Any data saved in the current copy will be overwritten with the older file.

More information about Shadow Copy

I don't see a "Previous Versions" tab

If you do not see a Previous Versions tab you will need to install the Shadow Copy client. Windows XP SP2 customers have this installed by default. Windows XP SP1, Windows 95, 98, 2000, ME customers will need to install the Shadow Copy client in order to use this feature. If you need help, please contact your support team.

What do I do if Shadow Copy doesn't bring my file back?

If the file cannot be recovered through Shadow Copy, it is most likely available through a tape backup restore. Contact your support team and provide the following information:

• Name of the file
• Location of the file
• Last known time that the file was working for you

With this information the support team will do their best to locate the lost file for you. Always remember to back up important information.

The Community Network uses specialized helpdesk software to keep track of technical support requests, projects, and customer support issues. As a Community Network customer you have the ability to submit new requests and review existing requests within the system at your convenience.

Video Walkthroughs

We’ve created a few videos and provided the step-by-step process that will guide you through creating new tickets in the system or modifying existing tickets. As always, feel free to contact us if you have difficulties or if you need assistance.

How to create a new ticket - (01:37 minutes)
How to update an existing ticket - (01:43 minutes)

How to Create a New Ticket in the Helpdesk System

Creating a new ticket in the helpdesk enables us to quickly respond to your support request and keep a running track of issues that you might be experiencing. This history allows both you and our technicians access to prior discussions and decisions we've had with you and your equipment. At any time you can go back and look at your tickets should a problem re-appear.

• To begin, Double click on the CN Help icon on your desktop. If you do not see a CN Help Icon on your desktop, open your favorite web browser (Firefox, Safari, Internet Explorer) and go to http://helpdesk.oregonstate.edu





• A web page will open prompting you for your login and password. Be sure to use your CN e-mail address (usually FirstName.LastName@oregonstate.edu):

• When you click Login, you will get the following screen:







• From this screen you will be able to provide a short descriptive subject and provide as much detail about your support request possible. Some common questions we ask are:


      How often does it happen? Is the problem intermittent, or can it be reproduced?
      When does the problem occur?
      If you get an error message, what does it say?
      What program(s) were open when the error occurred?
      Have you tried rebooting the computer?



• If you have any attachements such as screenshots or documents you can click browse to locate the files and click on Attach to attach them to this ticket.
• Select your affiliation from the drop-down list.
• You can also provide your phone number (or a more convenient number to reach you should you be out of the office)
• Click the Submit button and your ticket will appear in our request queue. From here we will begin the troubleshooting process and contact you with a response shortly.

How to update or review one of your tickets in the helpdesk system

Once a ticket is created you can review the status of that request at any time. By logging back into the system you can see at a glance all of your open and closed tickets and their current status. You can also quickly make an update that the technician working on your support request will see and respond back about.

• To begin, Double click on the CN Help icon on your desktop. If you do not see a CN Help Icon on your desktop, open your favorite web browser (Firefox, Safari, Internet Explorer) and go to http://helpdesk.oregonstate.edu





• If you haven't logged in to the helpdesk system you will be prompted your login and password. Be sure to use your CN e-mail address (usuallyFirstName.LastName@oregonstate.edu):

• When you click Login, you will get the following screen:







• Click on the icon at the top of the screen called "My Tickets"





• Listed below you will see all of the tickets that you've got open and closed.
• By clicking on the ticket number you can review the details about that ticket.
• If you would like to make a modification or an update to this ticket, simply enter information in the text box and click submit.
• Your ticket update will appear in our list and be taken care of shortly after we receive it.

Community Network does not push power profiles or power settings to Apple computers. It is your responsibility as an Apple user to optimize the power settings on your computer. CN is investigating solutions to centrally manage settings on Apple computers.

You can use the following instructions to change your selected power settings.

1. Click on the "Apple" icon in the top left hand corner.
2. Select "System Preferences."
3. On the System Preferences screen, click on the "Energy Saver" icon (it looks like a compact fluorescent light bulb).
4. If you have a laptop (MacBook, MacBook Pro, etc.) and would like to maximize the power savings, please utilize at least the settings below.
   1. Computer sleep: 30 minutes
   2. Display sleep: 5-10 minutes
   3. Put the hard disk(s) to sleep when possible - check
   4. Wake for network access - check
   5. Automatically reduce brightness before display goes to sleep - check
5. The image below is only when the computer is plugged into a power charger. You can select "Battery" to configure the power options for when the computer utilizes battery power.

If you need further assistance, please contact CN.

If you would like to change the power profile selection on your computer, please follow the instructions below. 

By default, OSU Energy Helper is selected.

* Note - The instructions might be slightly different depending on the configuration of your control panel view.

Windows XP:

1. Click on "Start."
2. Go up to "Settings." 
3. Click on "Control Panel."
4. Click on the "Power Options icon" (it is an image of a battery and a power plug).
5. Change the Power Schemes drop down to OSU Energy Saver.
6. Click "OK."
7. Close the Control Panel window.

Q: How much would this really save the university?

The estimated savings to the university is just over $70,000 per year and over 1 million lbs of CO₂ emissions. These numbers apply just to CN-supported computers, which account for approximately 60% of the computers on campus for faculty, staff, and IS computer labs.

Q: What other benefits does this provide me as a computer user and the university?

• Reduced electricity usage.
• Reduced heat output and air conditioning usage.
• Smaller environment footprint and carbon emissions.
• Longer lifespan of equipment.
• The documents and state of your computer are retained after the computer wakes up, either during the day, the next day or after the weekend! This means you are able to pick up where you left off easier and faster.

Q: What about Energy Star Ratings?

A: The OSU Energy Saver power scheme we have created meets or exceeds Energy Star guidelines.

Most modern consumer computer hardware includes components that can detect whether the computer has been idle, and notify the operating system (Windows or MacOS).  In this case, “idle” indicates that there has been no typing on the keyboard or operation of the mouse.  Originally, the purpose of this feature was to extend the battery life of portable computers by reducing their power consumption when not in active use.  These features are now available in nearly all consumer computers.  A power scheme is simply a list of power-saving actions to be taken at specified time thresholds of inactivity. 

To illustrate this, let’s examine the two power schemes CN has implemented.  These two schemes have been named "OSU Energy Saver" and "OSU Energy Helper." Here are the descriptions of those power schemes.

* Note - these power profiles only apply to Windows computers. To configure power settings for an Apple, please click here.

OSU Energy Helper (Default)

OSU Energy Saver

The first column describes the energy-saving action to be taken.  The second and third columns list the inactivity threshold (in minutes) which will initiate the action, depending on whether the computer is plugged in or running from battery, respectively.  As you can see, “Saver” profile is more ambitious: it will put the computer into sleep mode (see below) after 30 minutes, whereas the “Helper” profile will not. 

Q: Does this affect my OSU laptop?

A: Yes.  The power settings are identical to desktop computers when you are plugged into power.  When you are running on the battery the settings are slightly different.  In the chart above, see the difference between the Plugged in and On Battery columns.

Because sleep mode offers much greater energy savings, we strongly recommend that you use the “Saver” profile unless there is a specific reason not to do so.

Q: What happens if I turn off my computer at night?

Turning off your computer is certainly a good idea, and we encourage you to continue to do that. However, using the OSU Energy Saver scheme (available on Windows computers only) can save additional energy if you step away from your desk during the workday for 10 minutes or more. Placing your computer in sleep mode also allows you to quickly pick up on your work from the previous day. 

Q: What about Patch Tuesday?

CN has developed a simple method that will wake your computer up on Tuesday evening and allow it to run the necessary updates and the weekly antivirus scan.  We ask that you do NOT turn off your computers on Tuesday evenings. Putting your computer to sleep or using the OSU Energy Saver scheme is recommended.

Q: What about scheduled jobs that run overnight, like my backup?

Windows: If you have operations that run overnight, such as file backups, they are probably triggered with a scheduled task. Follow these instructions:

1. Click Start – Settings – Control Panel
2. Double Click “Scheduled Tasks”
3. Double Click on the desired task
4. Click on the Settings Tab
5. Check the box “Wake the computer to run this task” located at the bottom of the screen.
6. Click OK

Apple: Your Mac should be using Time Machine which does not run on a set schedule, rather all the time, so your data backup should not be affected by your computer going to sleep.

Q: Does the computer prompt for a password after waking up?

Yes, the computer will prompt for you to log in. Once you are logged in, your work will be restored to where you left it previously.

MyCN is a web-based service offered by the Community Network that allows you to access the files in your personal and shared network space (commonly referred to as the P: and S: drives) from any computer that has a web browser and a live internet connection. This can be very beneficial if you are away from the office and need to modify that presentation you'd been working on earlier.

How to Connect

Go to the MyCN web page. When you scroll down the page, you will see one box for access to your Home Directory and a separate box for access to your Shared Directory.

Click on the link that reads "Launch the web connection." A window will come up asking for your login credentials. Enter your CN username and password (Don't forget to put cn\ in front of your username!).

When you have successfully logged into MyCN, you will see the contents of either your personal space or your department's shared space displayed in the web browser (depending on which link you clicked on).

Now highlight and copy the entire address from the address bar. Once you have copied the address of your personal space you can close your web browser.

From the desktop, go to the Apple menu bar and select Go > Connect to Server...

In the Connect to Server window, paste the address that you copied from your MyCN page into the Server Address bar. Once you have done that, you may want to click on the plus sign to the right of the address bar so that it will save it as a favorite server.

Click on the connect button to connect to you to your MyCN personal space. You will again be prompted for your username and password, and once again, don’t forget to put cn\ in front of your username.

After you have successfully entered your CN credentials, your personal network space (P: drive) will come up in a window similar to how it would appear if you were connecting from your computer on campus.

Note on the left side of the window under SHARED is a computer listed as tss.oregonstate.edu with an eject button to the right of the text. This indicates that you are connected to the MyCN server. When you are finished working on MyCN you will probably want to close your connection to MyCN for security purposes. To do this, click on the eject button. The window will close when the connection closes.

Accessing Your Network Drives from Off Campus

Do you go to a conference and discover that you forgot to load your PowerPoint presentation? Sitting at home thinking about that report for the Dean that's due tomorrow morning that you've just remembered an important point you wanted to include? Now it's easier than ever to remotely access your network storage using MyCN.

How to Connect

To access MyCN, open your web browser (Internet Explorer version 8 or higher recommended) and point your web browser to: mycn.oregonstate.edu

You can see that not only can you access your Home Directory (P:\ Drive), but also your department share (S:\ Drive), your email using Web Outlook, and you can change your CN password.

For this exercise, we will access your Home Directory.

Click on the link that says, "Launch the web connection." You will be prompted to login. Remember put in cn\ before your username.

You will then see a window that will look like the image below. Notice that it looks just like the Home Network Drive window on your office computer. To open or edit a document, simply double click your file. When completed, save as normal.

Alternatively, you can simply 'drag and drop' files that you might need copied to the computer you are working from. When completed and you want to save them back to your Home Network Drive, simply drag and drop them back into the window.

CN-configured computers contain shortcuts to your CN-provided Home Directory and Shared Directory. If you need to manually set up a computer with shortcuts, please follow these instructions. After you set up these shortcuts, you will need to be on the OSU network to utilize them (for example, if you're at home, you will need to establish a VPN connection).

1. First, establish a MyCN connection using your web browser.
   1. Connect to your Home Directory or your Department Shared Directory, depending on which directory you want to access.
   2. Type in your User Name and Password
      • User Name: cn\username
      • Password: *******
      • Then press Enter or click OK.
   3. Once you are logged in, highlight everything in the address bar
   4. Click Edit - Copy
   5. Close your browser
2. Open the "Computer" icon, either on your desktop or from your Windows button.
3. Right click in the blank space on the right side of the window
4. Click "Add Network Location" from the popup menu




5. Click Next
6. Click "Choose a custom network location" and click next.
7. Right click in the "Internet or network address" box and click paste




8. Click Next
9. Change the default name of "tss.oregonstate.edu" to something that makes sense to you and click next
10. Click Finish
11. Now you have an easy shortcut you can use anytime to access your files stored on our servers.

Please use the following instructions to configure your device to access our Terminal Server. This will provide you access to an OSU configured workstation with Office 2010 (Outlook, Word, Excel, PowerPoint, Publisher, and Access), Data Warehouse, and access to your home and shared drives.

Requirements

• You must have an Internet connection and
• You must either be connected to the OSU network or establish a VPN connection if you're off campus. Please click here for help configuring a VPN connection.

Setup For Windows 7 or Windows XP

• If you are not on the OSU network, please establish a VPN connection to OSU. See the link above for configuration help.
• Download the pre-configured RDP shortcut here (right click and "save target as...") and save it to your computer.
• Double click on the CN Lite RDP shortcut that you downloaded.
• You may receive the warning "The identity of the remote computer cannot be verified..."
• Check the "Don't ask me again for connections for this computer" and click Yes.
• Enter your CN username and password.
• Ensure the "Log on to" line is set to "CN".
• Click OK.
• Begin working.

Setup For Apple MacOS X

• If you are not on the OSU network, please establish a VPN connection to OSU. See the link above for configuration help.
• Download the Microsoft Remote Desktop Connection Client here, then follow the setup instructions.
• Download the pre-configured RDP shortcut here (right click or control-click the link) and save it to your computer.
• Double click on the CN Lite RDP shortcut that you downloaded.
• You may receive the warning "The identity of the remote computer cannot be verified..." Check the "Don't ask me again for connections for this computer" and click Yes.
• Enter your CN username and password.
• Ensure the "Log on to" line is set to "CN."
• Click OK.
• Begin working.

Setup For Apple iPads (all generations)

• Download and install the RDP App located here.
• Run the Pocket Cloud App.
• Complete the following when you launch Pocket Cloud for the first time:
  • Click the + symbol.
  • Choose Manual Connection.
  • Choose RDP.

    Nick Name:	CN Lite
    Host:	cnlite.tss.oregonstate.edu
    Username:	Your CN username
    Password:	Please don't save your password
    Domain:	CN

  • Click Save in the upper right corner.
• Click cnlite from the list on the left.
• Click the Connect button on the right.
• Enter your CN password.
• Begin working.

Manually Configure a Remote Desktop Connection

• Launch the Remote Desktop Connection software on your device.
• Enter the server name: cnlite.tss.oregonstate.edu.
• Save the connection to your desktop.
• See the instructions above for your operating system to complete the setup.

MyCN web access allows users to download files from their Home Directory and Shared Department Directory.

First, use your web browser to access either your Home Directory or Shared Directory. You will be prompted to enter your user name and password.

• User Name: cn\username
• Password: *******
• Then press Enter or click OK.

This will give you a listing of the contents of the directory, similar to what you see below.

Once you connect up to your directory, you will see a screen that looks something like this.  Below is the structured layout of this page.

Your current location is across the top.  Just below that on the left side of the screen is the "To Parent Directory" link.  Clicking on this link will take you up a directory (or folder) in the structure.  Below that on the left side is the file data and time stamp of that file or folder.  To the right of the file data and time stamp is <dir> or a number.  This column lets you know if it is a folder or a file.  <dir> will be displayed if that is a folder.  If a number is displayed then it is a file. This number is the file size in kilo bytes (kb).  So a file size of 1300 is approximately 1.3 Mega Bytes (MB).  On the right side is the File or Folder Name.  If you click on a directory then you will be taken down a directory and shown the contents of that directory.  If you click on a file it will do one of two things.

1. If you click on a file that your computer has a plug-in for, a plug-in is a small piece of software to open the file inside the web browser, then the file will open up inside the browser.
   1. You will not be able to save changes to the file on the personal space.
   2. You will be able to do a File - Save As and save it to the computer you are currently on.
2. If you do not have a plug-in for the type of file clicked on you will see a window similar to this.

1. If you choose save then you can download it to the computer you are on and work on it from there. You will have to bring the modified file back into work and copy it back to your personal network space when you are done.

The easiest way to download a file is to right click on a file and choose "Save Target As", the wording may be a bit different depending on the web browser being used.

When you are finished simply close all browser windows.