This OSU Account & Technologies guide is for new OSU employees, including part-time and student employees, who need to get connected to OSU systems such as employee payroll systems and email. Even if you are already connected to one or more OSU systems, we recommend you go through this guide, anyway, just to be sure you've covered the bases.
If you are associated with OSU in some other capacity (e.g. a vendor or contractor), this document likely does not apply to you. Please check with your OSU contact for details on accessing OSU resources as needed.
If you are a new student, please see the Guide for New Students.
Please, never give anyone your passwords, whether via email, phone, or in person. Even OSU support staff will not ask you for your password. Each year, roughly 40 OSU user accounts are hacked because a person gave someone else their password.
On a related note, do not show login information to anyone and keep any passwords you write down in a safe place. Do not slap a sticky note onto your computer monitor with your password, as that is manifestly unsafe.
It is your responsibility to read and understand OSU IT policies, including those related to security, and we thank you in advance for taking the time to do this.
There are many ways that you can get help with your computer, mobile device, or software application. These resources are relevant for the long term, and if at any point you run into problems with the setup described in this guide, you may access these resources for help.
The student consultants at the OSU Computer Helpdesk provide "quick help" computer support to OSU employees and students at no charge. They are a good first point of contact for account or technology problems and questions. Visit them at oregonstate.edu/is/client-services/och or call them at 541-737-3474.
Colleges and departments on campus either have their own IT support consultants, or they contract out server, application, and device support to OSU's Community Network support team, or some combination of both. You may work with one consultant or you may work with a team of consultants.
If at any point you run into problems with your work technologies or with the account and device setup encountered in this guide, contact your IT consultant (also known as a Department Computer Administrator, or DCA). A consultant can orient you to your department's IT processes, provide you with email settings, help resolve hardware or software problems, and provide security consulting.
If you have an ONID account (more on that in a moment), you can look up your DCA on the Network Engineering website. Alternately, you can ask your supervisor or call the OSU Computer Helpdesk at 541-737-3474 and ask them to help you identify your DCA.
Yet another good help resource is the OSU Helpdocs website. There you will find hundreds of FAQs, setup guides, and technology tips. It's particularly handy for quick help, how-tos, and late night queries.
Here's how you create an ONID account.
At the end of this process, you will have your final ONID account login information. Remember that your ONID login gives you access to a large number of campus systems, so keep your login info secure. Don't give your password to anyone!
Should you run into problems or if you need more detailed instructions, please visit the ONID Sign-Up Instructions web page. If you continue to experience issues after reviewing those instructions, you may call the OSU Computer Helpdesk for assistance at 541-737-3474.
Most faculty and staff will have an Exchange account, which includes an @oregonstate.edu email address. There are several differences between your Exchange account and your ONID account.
Before you try to set up any device, you need the following information and settings to configure your Exchange clients:
Remember that your IT consultant can provide you with this information. And if you run into problems getting connected, have your IT consultant help you out.
A variety of clients are available for Mac and Windows computers. The preferred client will usually be provided by your department.
Naturally, you may also configure Exchange on your personal or department-provided mobile device(s).
Exchange Webmail can be accessed at exmail.oregonstate.edu. At the login screen, enter your domain\username combination and your password. Ask your IT Consultant for additional help if needed.
OSU_Secure enables data encrypted internet connections on campus. The general settings used for the OSU_Secure network are:
More detailed instructions for your device and operating system, should you need them, are available at the OSU_Secure help document.
Your department telephone coordinator should also give you an Authorization Code or Calling Card for long distance calls.
Information Services provides an array of resources that help you teach, network, and connect. Below are just a few of these resources. A more complete list is in the above panel of IS services.
And again, don't forget that the OSU Computer Helpdesk and your IT support (DCA) are there to help you throughout your time at Oregon State.