OREGON STATE UNIVERSITY

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Planned Maintenance – CWS Drupal Update on Wed. Jan. 29

OSU Network Announcements - Mon, 01/27/2014 - 12:52pm

On Wednesday Jan. 29th CWS will be updating CWS Hosted Drupal sites to the latest versions of Drupal. This is for both Drupal 6 and Drupal 7 and includes an important security update for Drupal core and several modules. Although this will incur a 2 to 3 minute interruption in service to the affected websites, most site visitors will not notice the interruption, as most pages are cached. This will be a rolling upgrade and we cannot say exactly when or on which day a specific site will be affected.

If you have any questions or concerns please contact us through our form at http://oregonstate.edu/is/services/cws/contact.

Thank you, Paul Lieberman Central Web Services

Ongoing Service Interruptions, including Blackboard and ONID logins, Monday 1/27

OSU Network Announcements - Mon, 01/27/2014 - 11:24am

We are continuing to see intermittent network issues throughout the morning of Monday, Jan. 27. The issues are affecting Blackboard, ONID login access, printing in the library, access to centrally hosted Windows services such as SharePoint, and Banner logins. Some services, such as Microsoft Exchange, appear to not have been affected.

We believe that the source of this service interruption comes from on campus traffic, although the exact nature of it is not understood at this time. We are moving forward with mitigation strategies to reduce impact, although this may invoke subsequent (if brief) service interruptions.

More updates will be sent as information becomes available.

Regards,
Information Services

Update on intermittent network outage 1/27/2014

OSU Network Announcements - Mon, 01/27/2014 - 1:52am

We are continuing to see intermittent interruptions to several network services on campus.

Many OSU network services have been impacted including Blackboard.

We apologize for the continued disruption. We are working to determine the cause of this issue.

-Kirsten Petersen, IT Manager Information Services, Oregon State University e: ServerSupport@oregonstate.edu p: 541-737-9187 http://oregonstate.edu/is

Intermittent network issues Sun 1/26/2014

OSU Network Announcements - Sun, 01/26/2014 - 10:52pm

We have received reports of intermittent network issues starting at about 7:45PM tonight. We are investigating the issue now but do not yet know the cause or have a resolution.

-Kirsten Petersen, IT Manager Information Services, Oregon State University e: ServerSupport@oregonstate.edu p: 541-737-9187 http://oregonstate.edu/is

Blackboard returned to service

OSU Network Announcements - Sat, 01/25/2014 - 9:58am

Maintenance has been completed and Blackboard has returned to service.

– Lindy Foster Enterprise Computing Oregon State University 541-737-3805

Google Apps Service Interruptions, Friday 1/24

OSU Network Announcements - Fri, 01/24/2014 - 12:09pm

Google is reporting that Google Mail experienced a service interruption this morning, January 24, from 11:10am to 11:20am. They seem to have resolved this issue, which affected all Google users, and not just accounts for Google Apps for OSU.

Google is also reporting issues with access to other core apps as of 11:58am, although these issues seem to be variable and intermittent. Again, these issues are potentially affecting all Google users.

For more information, please see the Google Apps Status Dashboard at http://www.google.com/appsstatus.

Exchange Services Outage

OSU Network Announcements - Thu, 01/23/2014 - 3:21pm

Colleagues,

There are confirmed reports of intermittent time out errors, when using Outlook Web App (exmail.oregonstate.edu/owa) starting on 1/21/14. We are aware of the issues, and have undertaken some steps to troubleshoot the issues at hand.

We will advise when the issue is fixed, and we apologize for the disruption in services.

Jason Appah IS/Server Support B211 Kerr Admin Bldg Oregon State University Corvallis, OR 97331 541-737-8801 Jason.appah@oregonstate.edu [Description: cid:image001.png@01CD583B.8BD4B460]

Load Balancer maintenance Saturday January 25th 8am

OSU Network Announcements - Wed, 01/22/2014 - 6:31pm

Saturday January 25th at 8am I will roll services over to the secondary load balancer, which is running the latest software. Any persistent network connections through the load balancer will be dropped, but new connections can be established immediately.

The following services typically have persistent connections through the load balancer:

ONID LDAP – ldap.onid.orst.edu ONID IMAP – imap.onid.oregonstate.edu Banner INB – adminfo.ucsadm.oregonstate.edu

ONID IMAP and Banner INB users may notice a “blip” and need to reconnect.

The following websites are also serviced by the load balancer, but there are no persistent connections so we don’t expect any impact to users:

MyOSU – https://myosu.oregonstate.edu OSU Online Services – https://adminfo.ucsadm.oregonstate.edu OSCAR – https://oscar.oregonstate.edu Nolij – https://nolij.ucsadm.oregonstate.edu/NolijWeb/ MyONID – https://secure.onid.oregonstate.edu CAS/Shibboleth – https://login.oregonstate.edu ONID Webmail – https://webmail.oregonstate.edu

We will run on the secondary load balancer for a week to ensure there are no issues with the new software. If there are no issues, I will upgrade the software on the primary load balancer and roll services back to it. I’ll send another notice to Outages when that is scheduled.

Andy Morgan Enterprise Computing Services

Blackboard unavailable 1/25, 6am – 9am

OSU Network Announcements - Tue, 01/21/2014 - 9:48am

Blackboard will be undergoing scheduled maintenance on Saturday, 1/25, from 6am – 9am and will be unavailable during this time.

– Lindy Foster Enterprise Computing Oregon State University 541-737-3805

Banner INB and ONID email maintenance at 10:00-10:05PM January 13 2014

OSU Network Announcements - Mon, 01/13/2014 - 6:03pm

There will be a 5-minute emergency service interruption tonight from 10:00-10:05 PM to reboot a hung load balancer. Existing connections to Banner INB and ONID email (for users not migrated to Google) will be dropped, and users can reconnect after the maintenance is complete.

Jill Swenson Associate Director, Enterprise Computing Services Oregon State University (541) 737-0682

Service Interruption, 01/08/2014 – 4-5:45pm, mail.oregonstate.edu

OSU Network Announcements - Wed, 01/08/2014 - 7:06pm

Incident, resolved: mail.oregonstate.edu Date and Time: 01/08/2014 – 4-5:45pm

The SSL certificate on mail.oregonstate.edu expired today, and from 4 to 5:45pm mail clients may have displayed a certificate error message before sending mail. This has been resolved.

IS Services status update, Wed. 1/8

OSU Network Announcements - Wed, 01/08/2014 - 12:48pm

The issues that caused service interruptions on Monday and Tuesday have all been resolved and these services are running as expected. The affected services were the OSU_Secure wireless network, Nolij, WebVPN, and ONID class group lists.

WebVPN login issue resolved, 1/7, 5:50am

OSU Network Announcements - Tue, 01/07/2014 - 8:27am

We have now resolved the WebVPN login issue that was discovered on Monday, Jan. 6th. A failover and reboot of the primary server solved this issue. We believe the issue was caused by an error in the new code version on the VPN, and we have reported the potential issue with Cisco.

Nolij Login Issues Resolved

OSU Network Announcements - Mon, 01/06/2014 - 5:00pm

The issue with Nolij logins has been resolved. Nolij had reached a logging limit. The limit has been adjusted and Nolij is now operating normally.

Jill Swenson Associate Director Enterprise Computing Services 209 Milne Computer Center Oregon State University Corvallis, OR 97331 (541) 737-0682

Nolij Login Issues

OSU Network Announcements - Mon, 01/06/2014 - 4:18pm

Nolij is currently rejecting new user logins. Technical staff is investigating and working to resolve the issue.

Jill Swenson Associate Director Enterprise Computing Services 209 Milne Computer Center Oregon State University Corvallis, OR 97331 (541) 737-0682

Service Interruption, OSU_Secure, Sun. 1/5 8:00am to Mon. 1/6 11:20am

OSU Network Announcements - Mon, 01/06/2014 - 11:30am

The OSU_Secure wireless network experienced a service interruption beginning Sunday, Jan. 5th around 8:00am. The issue was resolved at 11:20am on Monday the 6th. During this time, community members could still use the OSU wireless network, but had to do so via OSU_Access or other network.

On a related note, as of 12:00pm on Monday, WebVPN is unavailable and staff are working to resolve the issue.

The interruptions stem from the data center maintenance conducted on Sunday morning. Information Services apologies for the service interruptions.

Network Maintenance 1/5/14 6:00AM

Standard Changes for IS Services and Systems - Thu, 01/02/2014 - 12:03pm
Primary Contact: Michael Gromek, michael.gromek@oregonstate.edu There will be a scheduled maintenance on the Nexus switches in the Kerr b210 and Milne datacenters on Sunday, January 5, 2014 beginning at 6:00AM, and completed by 8:00AM. We will be replacing some network components, that will result in a 5 minute interruption to connectivity for most of the [...]

Network Maintenance 1/5/14 6:00AM

OSU Network Announcements - Thu, 01/02/2014 - 9:24am

Primary Contact: Michael Gromek, michael.gromek@oregonstate.edu

There will be a scheduled maintenance on the Nexus switches in the Kerr b210 and Milne datacenters on Sunday, January 5, 2014 beginning at 6:00AM, and completed by 8:00AM. We will be replacing some network components, that will result in a 5 minute interruption to connectivity for most of the devices in Kerr b210, and a few devices in Milne. Replacement will be done in phases, so that the outage will affect a small group of devices at any one time. All devices should automatically reconnect when the switch is brought back online. Due to redundancy in servers and connectivity, we do not expect any outage or visibility to the general user community during this maintenance.

12/26/13, AppWorx unavailable 1:00pm to 1:30pm

OSU Network Announcements - Thu, 12/26/2013 - 2:36pm

AppWorx experienced technical difficulties from 1:00pm to 1:30pm on 12/26 and may have appeared unavailable to users. All jobs were checked and restarted if necessary by 1:34pm.

12/26, Resolving issue logging into Qualtrics

OSU Network Announcements - Thu, 12/26/2013 - 2:34pm

Persons who use their ONID account to login to Qualtrics may be experiencing issues during the login process. This issue can be resolved on a case-by-case basis; please contact the OSU Computer Helpdesk to resolve this login issue. We apologize for the service interruption and any difficulty you may have experienced.

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