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Service Interruptions to OSU Systems

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Announcements for OSU's Network and Computer Services
Updated: 45 min 10 sec ago

Unexpected outage Exchange

Tue, 04/02/2013 - 2:51pm

One of the redundant exchange servers unexpectedly rebooted at 2:00pm today. This appears to be related to a potential denial of service, denoted by a spike in traffic to the server. no conclusions have been made yet We believe the only user impact would be that users connected via OWA to ex3 may have been disconnected. All services are up on the redundant servers and we will redistribute after close of business today.

Jason Appah Network Engineering/Server Support B211 Kerr Admin Bldg Oregon State University Corvallis, OR 97331 541-737-8801 Jason.appah@oregonstate.edu [Description: cid:image001.png@01CD583B.8BD4B460]

Exchange service interuption

Sun, 03/31/2013 - 3:55pm

We experienced a service interruption to Exchange this morning during our routine maintenance. Between 10:36 and 10:47AM users could not establish new connections to Exchange OWA and the POP3 service was down from 10:34 to 11:15AM. It appears that both of these outages were the result of configuration changes on the NetScaler load balancer.

If you have questions or concerns about this outage, please contact Network Engineering at net (at) oregonstate.edu or call 737-HELP.

Cary Shufelt

Notice of Unplanned Outage At

Thu, 03/28/2013 - 8:05am

Notice of Unplanned Outage

At approximately 6:58 am the connection to the b210 data center in Kerr Administration building went down for about 30 seconds due to an adverse affect of routine maintenance. We are investigating the cause and will evaluate if the maintenance performed should still be considered routine.

Joel Burks

If you have questions or concerns about this outage, please contact Network Engineering at net (at) oregonstate.edu or call 737-HELP.

ResNet Network Scheduled Maintenance, 5:30-6:30am 3/28/2013

Thu, 03/28/2013 - 6:27am

The maintenance on the network device has been successfully completed and all building links are back online.

Sent: Wednesday, March 20, 2013 2:44 PM Cc: Outages and Announcements

Network Services will be performing maintenance on the ResNet networks (both wired and wireless service) on the morning of Thursday, March 28th between 5:30 and 6:30 am. The network in residence halls & cooperative houses will be down for most of the hour while we upgrade the router’s chassis and make a configuration change to resolve a performance issue they’re currently encountering.

Tony Brock Network Services, Engineering Team

Brief Interruption to Internet Connectivity and Services, Thursday 3/28, 4:00 am to 6:00 am PDT

Wed, 03/27/2013 - 1:37pm

One of OSU’s Internet providers, NERO (Network for Education and Research in Oregon), will be performing an upgrade to their Corvallis hub between 4:00 am and 6:00 am on Thursday, March 28. Although OSU is connected to the Internet via several providers, many external customers will experience up to two service interruptions with OSU-hosted websites and applications, with interruptions lasting between 3 and 10 minutes.

Likewise, Internet connections from the Corvallis campus may also be interrupted. However, NERO’s maintenance will not affect internal OSU services. This means that VoIP, building controls, and other on-campus systems will continue to function normally unless they depend on cloud-hosted services.

NetScaler upgrade to version 10

Tue, 03/26/2013 - 4:08pm

Primary Contact: Josh Zojonc, josh.zojonc@oregonstate.edu

On Saturday the 30th @10pm we will be upgrading our Netscaler load balancers from version 9.3 to version 10.0. We will be following the Citrix documentation on how to do this. The appliances will be upgraded one at a time and no downtime or outages are expected. This change will be invisible to users. In the event of any problems we will roll the changes back following Citrix documentation.

General Communication is via: http://blogs.oregonstate.edu/sig/2013/03/26/netscaler-upgrade-to-version-10/ I will be communicating with those that are able to log into the Netscaler on an individual basis.

OSU_Access/OSU_Secure wireless network change (Tue 26 Mar 2013)

Fri, 03/22/2013 - 11:46am

We will be making two wireless network changes at around 6:30 a.m. on Tuesday 26th March 2013. Both have been tested under realistic load, in the Memorial Union. Neither seemed to disrupt service.

The OSU_Secure wireless network change will be the more noticeable of the two changes. It will result in OSU_Secure users receiving new I.P. addresses (see below for the details).

On campus view:-

Client I.P. Range Subnet Mask Default Gateway ——————— —————- ——————— 10.162.128.0 255.255.248.0 10.162.128.1 10.162.136.0 255.255.248.0 10.162.136.1 10.162.144.0 255.255.248.0 10.162.144.1

Off campus view:-

128.193.152.160 through 128.193.152.174

If you maintain an on-campus firewall (or access control list), that allows users of the OSU_Secure wireless network to get inside, you will have to update it with the new (on-campus) address ranges. If you collaborate with an outside organization, and they have allow users of the OSU_Secure wireless network to connect through their firewall, they will have to update their firewall with the new (off-campus) address ranges. If you experience a problem connecting to a resource, after we make the change, please check your firewall/access-list first.

Ian R. Downie

MyDegrees returned to service

Thu, 03/21/2013 - 1:54pm
MyDegrees has been returned to service. Catherine Catherine Williams Associate Director, Enterprise Computing Services Oregon State University 224B Milne Computer Center Corvallis OR 97331 541-737-2718

MyDegrees is out of service, 3/21, 1:15 pm

Thu, 03/21/2013 - 1:15pm
MyDegrees is currently unavailable. OSU staff members and the vendor are working on a solution.

ResNet Network Scheduled Maintenance, 5:30 to 6:30am, 3/28/2013

Wed, 03/20/2013 - 2:44pm
Network Services will be performing maintenance on the ResNet networks (both wired and wireless service) on the morning of Thursday, March 28th between 5:30 and 6:30 am. The network in residence halls & cooperative houses will be down for most of the hour while we upgrade the router’s chassis and make a configuration change to [...]

Planned Maintenance – CWS Drupal 7 Update Thurs 3/21 at 8:00 AM

Tue, 03/19/2013 - 11:20am
Correction – Date was a month off. Sorry. On Thursday morning 3/21 at 8 AM CWS will be updating CWS Hosted Drupal 7 sites to the latest version of Drupal. This will only affect Drupal 7 production sites. Although this will incur a 2 to 3 minute interruption in service to the affected websites, most [...]

Planned Maintenance – CWS Drupal 7 Update Thurs 2/21 at 8:00 AM

Tue, 03/19/2013 - 11:14am
On Thursday morning 2/21 at 8 AM CWS will be updating CWS Hosted Drupal 7 sites to the latest version of Drupal. This will only affect Drupal 7 production sites. Although this will incur a 2 to 3 minute interruption in service to the affected websites, most site visitors will not notice the interruption, as [...]

Patching servers during maintenance window

Fri, 03/15/2013 - 2:12pm
I’ll be patching CN-Home, CN-Share, TSS-Data, TSS1, and TSS4 on Saturday, March 16 during are maintenance window starting at 10 PM. Barring any unforeseen problems, patching should be complete within one hour. Bruce Beicke Systems Administrator 541-713-3551 bruce.beicke@oregonstate.edu

Banner unavailable until 9:00am on Saturday morning

Thu, 03/14/2013 - 3:09pm
Banner will be unavailable at midnight this Friday, March 9th, for our usual backups. Banner generally returns to service around 5:00am on Saturday morning. This Saturday, March 16th, Banner will remain unavailable for four more hours, and return to service at 9:00am. Jill Jill Swenson Associate Director, Enterprise Computing Services Oregon State University

Banner unavailable until 8:00am on Saturday morning

Fri, 03/08/2013 - 3:04pm
Banner will be unavailable at midnight this Friday, March 9th, for our usual backups. Banner generally returns to service around 5:00am on Saturday morning. This Saturday, March 9th, Banner will remain unavailable for three more hours, and return to service at 8:00am. Jill Jill Swenson Associate Director, Enterprise Computing Services Oregon State University

Banner ODS Load

Fri, 03/08/2013 - 2:20pm
Primary Contact: Jill Swenson, jill.swenson@oregonstate.edu We will extend the Banner backup period on Saturday March 9 and Saturday March 16 to 8:00AM to load tables into the Operational Data Store. This is a well tested known activity that needs to be performed when the database is relatively quiet since it involves a number of table [...]

03/05/2013, 3:15am to 3:27am, Core Network

Tue, 03/05/2013 - 5:08am
Starting at 03/05/2013 – 3:15am – 3:27am, an incident occurred with Core Network. This incident is currently resolved. At approximately 3:15am today (3/5) many OSU network services became unavailable. The issue resolved itself by 3:27am. We are still investigating the cause of this outage.

Issue with mail.oregonstate.edu 1:36PM to 3:32PM on 3/4

Mon, 03/04/2013 - 5:12pm
Customers using mail.oregonstate.edu to send mail from off-campus computers may have had problems sending between 1:36PM and 3:32PM today. Some customers reported seeing an error from their email client about TLS not being supported by the server. This issue was due to an incorrect configuration change that was made to try to resolve today’s issue [...]

Resolved, email submitted on OSU websites delayed, March 3-4

Mon, 03/04/2013 - 4:23pm
>From roughly 12:00 am on Sunday, March 3rd through 3:45 pm on Monday, March 4th, email sent from OSU websites was being queued on our webheads server but not delivered. This issue has been resolved and the queued email is now being sent to their intended recipients. No email should have been lost. Please note [...]

Issue with MediaSpace video embedding, 2/28 to 3/4

Mon, 03/04/2013 - 3:57pm
Due to an unannounced change made by the vendor that hosts OSU’s MediaSpace service, some MediaSpace videos embedded into external websites were unavailable between Thursday 2/28 and Monday morning 3/4. Video playback was not affected at all at the http://media.oregonstate.edu website. The issue has been resolved and all embedded videos are again accessible, and following [...]

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