Oregon State University

Instant Messaging

Finding a Person
Send/Receive an Instant Message
Group IM Conversation
Enhance Your IM Conversations

Add people to your Contacts list if you'll be contacting them often or if you just want to keep track of them.

  1. In the search box, type the person’s name or email address.
  2. In the search results, right-click the person, and then do one of the following: 
    • If you’ll be contacting them often, click Pin to Frequent Contacts.
    • Add them to a group by clicking Add to Contact List and then clicking the group name.
    • If you haven’t created groups yet, click Add to New Group, and give the group a name. You can add more contacts to this group later.

how to add contact

(Optional) To make sure you know when someone becomes available, right-click the contact’s name, and then click Tag for Status Change Alerts.



How to Find and Add a Contact

*There are no spoken directions in this video.


Using Auto-Fill

Just start typing a person’s name in the search box, and results will appear below the box. If you see who you’re looking for, double-click the person’s name to send an instant message.

 find somone through lync

Viewing a Contact Card

If you’re not sure you’ve found the right person, the contact card gives more information and shows where the person fits into the organizational tree.

  • To display the contact card, point to the person’s picture.
  • For a full version, click the down arrow in the lower right corner. Then, to see his or her organization, click the Organization tab.

show contact card



Tag a Contact

*There are no spoken directions in this video.


To send an instant message:

  1. In your Contacts list, double-click a contact.
  2. Type a message in the message input area at the bottom of the message box, and then press Enter. how to send an instant message
  3. (Optional) To add an emoticon, click the emoticon (smile face) button.
  4. (Optional) To customize the font, such as type or size, click the letter A next to the emoticon button.


IM Recipient Options

When someone sends you an instant message, an instant message alert appears in the lower-right corner of your computer screen. Do one of the following:

new instant message

  • To accept the invitation, click the alert.
  • To redirect the invitation, click Redirect.
  • To decline the invitation, click Ignore.



How to Send an Instant Message

*There are no spoken directions in this video.

Start a Group IM Conversation 

You can start a group instant messaging (IM) conversation by selecting multiple contacts or a contact group from your Contacts list, or you can turn an IM conversation with one person into a group conversation.

To start a group conversation from the Contacts list:

  1. Hold down the Ctrl key, and click each contact that you want to invite.
  2. Right-click the last contact, and then click Send an Instant Message.
  3. Type your message in the message input area, and then press Enter.

multiple people selectedQA

To start a group conversation from a conversation window:

  • Click the People Options menu, click Invite by Name or Phone Number, and then select the contacts that you want to invite.

Enhance Your IM Conversations

With Lync 2010, you can add communication modes to your IM conversation. For example, you can start an IM conversation with a single contact, add more contacts, and then add audio and video. If you need to share documents or slides, you can share your desktop.

Group IM options in lync

To add voice or video, in the conversation window, do any of the following:

  • To add voice, click Call.
  • To add video, click Video to add video.

To invite others, in the conversation window, click the arrow to the right of People Options, and then select the contacts that you want to invite.

To share your desktop or a program, in the conversation window, click the Share menu, and then select your desktop, monitor, or a program to share.

Contact Info

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