Oregon State University

WebEx

What is WebEx?

WebEx is a web collaboration tool, allowing for up to 1000 people to meet simultaneously. It has the features of many of the web collaboration tools (screen sharing, audio/video conferencing, file sharing, IM chat, etc…). OSU has purchased a site license, effectively giving all staff/faculty their own account to host conferences, as well as 33,000 student licenses (truncated version of staff account – only can connect 8 people when hosted by a student account). A license is only needed to host a session, therefore non-OSU people can join an OSU WebEx session without requiring their own license. We also have the ability to bring in standards-based video conferencing (i.e. Polycom or Cisco room-based video system) endpoints into the WebEx session. This will require additional technical assistance (via that department’s DCA? or tech lead) to set up and schedule.

WebEx - New User Training Video (1 Hour) - https://media.oregonstate.edu/media/t/0_ys2vctfr

Who can use WebEx?

Any non-student OSU employee will have access to a full WebEx license, and all OSU students will have access to a slightly reduced-function student license. Student-workers may get access to a full employee version if there is sound reasoning behind that. Please contact MCS to request that access (conference.center@oregonstate.edu)

Why use WebEx?

WebEx is the most-frequently used web collaboration tool on the market today. There are outstanding features available through WebEx, including the ability to include a room-based video conferencing endpoint into the session. Not only is the tool very powerful, it is centrally supported and funded by OSU, making this a tool you should feel comfortable using – both from a quality standpoint, and a support standpoint.

How can I sign up for WebEx?

All you have to do is go to http://oregonstate.webex.com/ and click the “Log In” button on the top right-hand corner. This will redirect you to the OSU Login page, and the act of inputting your user name and password will create your account for you. For students, visit http://oregonstate-students.webex.com

How is the service accessed?

Meetings are scheduled using Outlook or the OSU WebEx URL (oregonstate.webex.com or oregonstate-students.webex.com). The scheduling of a meeting generates a URL for the other attendees to use to connect to the conference. If/when it is required to bring in a Polycom/Cisco room-based video endpoint, the user should talk with their DCA to schedule that, this is needs to be done during the initial setup of the meeting to create the correct meeting URL.  A new meeting URL will have to be created if they decide to add video endpoints after the initial meeting is created.

What if I need help with WebEx?

If you are having any issues logging in or accessing your WebEx account, you will want to contact the Service Desk:

Oregon State Service Desk
Phone: 541-737-8787

 If you are looking for information on how to use WebEx or you are having a technical issue within the program, you will want to get into contact with the WebEx support team: 

WebEx Technical Support 

24/7
Website: https://support.webex.com/support/manage-ticket.html
Phone: US and Canada Toll-Free 1-866-229-3239

International Toll +1 916-636-9000

Website: help.webex.com

Additional Info: support.webex.com

Toll-Free calling within WebEx Platform:

Information on Toll-Free Calling

Additional Tools and Guides:

WebEx Meeting Center - Getting Started - Windows

WebEx Meeting Center - Getting Started - Mac

WebEx - How To's

WebEx - Knowledge Base

WebEx - Productivity Tools

WebEx - Using Your Web Cam

 


Need help?

Contact the Service Desk at 541-737-8787

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