Computer Help Documents

Setup | FAQ | Using Your Telephone | Voice/Email Integration | Glossary / Feature Descriptions

Tips for Integrated Voice/Email

• Incoming voice mail is listed as an item in your e-mail Inbox.
  • New messages show up in your Inbox as unread.
  • Saved messages remain in your Inbox but are listed as read.
  • Deleted messages are moved to your Deleted Items folder.
• When using the telephone to access your voice mail, you are accessing your e-mail Inbox and have the option to have e-mail messages read to you by the system.
• Voice mail is accessible via telephone only when the items are in your Inbox or Deleted Items folder.
• To permanently delete voice mail messages, you need to access your mailbox from an e-mail client or through the web and delete the message out of your deleted items folder. If you have selected the option Empty Deleted Items on Exit in your e-mail client, please be aware that it will permanently delete voice mail messages in your Deleted Items folder.
• Any audio player that handles .wav files will be able to play voice mail messages from your mailbox.
• Installing the Outlook plug-in will also install a media player to interact with your voice mail messages. You do not need to install the Outlook plug-in for Avaya Modular Messaging to access voice mail through your e-mail Inbox unless you want the added functionality it provides.

Avaya Modular Messaging (MM) Application for Outlook

The Modular Messaging client installs both a plug-in for Outlook and a Control Panel interface that allows you to interact with your Voice Mail from your computer – giving you the options to:

• Play messages through your phone, but control playback through your computer
• Use the Fax Sender server functions of Modular Messaging
• Administer and Configure your Voice Mail services from your computer

 Using Outlook Plug-in for Avaya Modular Messaging

Software

Download and Install Modular Messaging Outlook Plug-in

Web Tool to Configure Voice Mail

How to use the Web-based Tool for Configuring Voice Mail

Documentation

System Requirements

Troubleshooting