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Voice Mail FAQ
What information on the new system is available to subscribers?
- If you haven't already setup your new voice mailbox, do so immediately. Instructions are on our Voice Mail Setup web page.
- All voice mail subscribers should check out the Using Your Telephone web page.
- For those voice mail subscribers that receive e-mail from the Network Services Exchange? e-mail server, visit the Integrated Voice/E-mail web page to learn about additional features.
Who does this affect?
- The change affected nearly all faculty and staff at Oregon State University. Specifically, all people on campus that subscribe to a voice mailbox.
Why did we need a new voice mail system?
- The old voice mail system was several years old, outdated, and no longer supported by the manufacturer. Parts became very costly and were increasingly difficult to locate.
- You still dial into voice mail at 7-7111 as before, but the menu options have changed on the new system. That is, you will press different numbers to perform tasks such as listen, delete, skip, and forward. We’ve prepared a Using Your Telephone web page that contains instructions and tips to help smooth the transition.
- For those users that receive e-mail from the OSU Network Services Exchange e-mail servers, a feature added is the ability to listen to voice mail messages from their e-mail Inbox. They can also call into voice mail and have e-mail messages read to them over the phone.
What happened to my old voice mail box and messages?
- The old Audix voice mail system was decommissioned. All messages and greetings on that system were deleted and there was no way to transfer them to the new system.
Can I still call into voice mail like I used to do? I just want to dial 7-7111 and get my messages.
- Yes. The new voice mail system still allows you to dial in and listen to your messages. The menu options have changed, though, so we prepared a Using Your Telephone web page that contains instructions and tips to help smooth the transition. One advantage of the new menu options is that they are the same menu options used by most major telephone companies including Qwest, Verizon and AT&T.
Can I setup my new mailbox before the April 10 cutover date?
- Yes. You can dial 7-7111 to access the new system and follow the prompts tMade o setup your new voice mailbox. For most of you, your telephone number (mailbox number) will not change from its current number.
Am I an “Integrated Voice/E-mail” subscriber or a “Voice Only” subscriber?
- If you currently receive your e-mail via Network Services Exchange Server, then you are an Integrated Voice/E-mail subscriber. You have a voice mailbox that has many added features and capabilities.
- If you don’t receive e-mail from Network Services Exchange Server, then you are considered a Voice Only subscriber. Your voice mailbox does not have added features and capabilities.
I receive my e-mail through Network Services so I know I can use the extra features in Modular Messaging. Do I have to use Outlook as my e-mail program in order to listen to my voice mail messages in my e-mail Inbox?
- No. Outlook does provide the most functionality when it comes to the extra features in Modular Messaging, but most any computer (Windows or Mac) or device (smartphone, iPod Touch, etc.) that you use to retrieve your e-mail can playback the voice mail messages that are in your Inbox. Voice mail messages are stored as a .WAV file attachment within the e-mail message. These files can be played with any compatible media player.
Who can I call for help?
- Please contact your department telephone coordinator if you need support with the new system.