Oregon State University

Guide to Digital Phones

"How to" for Digital/Multi-line Telephone Sets
6408,6416,6424,7434,8410,8434

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Call Features

Abbreviated Dialing Lists

Displays & Codes

Automatic Call Back / Return Call - To be called back when a busy extension becomes free or when a party returns to their office.

To Activate to a busy extension:

While listening to a busy signal, DEPRESS [AUTOMATIC CALLBACK] HEAR Confirmation Tone, HANG UP,
Note 1

To Activate to an Unanswered extension:

While listening to a busy signal, DEPRESS [AUTOMATIC CALLBACK] HEAR Confirmation Tone, HANG UP, Notes 1 and 2

When you are called back:

Listen for three short rings, LIFT Receiver and HEAR ringing, WAIT for answer, Note 3

Notes:

Note 1: If you reach a Recorded/Fast Busy, you either have another Automatic Callback active or someone else has previously activated the feature to the same number and is waiting callback.
Note 2: The next time the called party uses their phone, you will be called when they hang up.
Note 3: If you hear a short busy signal followed by Confirmation Tone, the extension you called became busy before you answered. Hang up and your Automatic Callback will be reactivated.

Call Forwarding / All Calls - to have all your incoming calls ring at another phone.

To Activate:

Listen for Dial Tone on the line you wish to forward, DEPRESS the [CALLFORWARD ALL] designated for the extension being forwarded HEAR Dial Tone, DIAL (Forwarded-To Extension) HEAR Confirmation Tone, Associated button lamp lights HANG UP, your calls will be forwarded, Note 1

To Cancel:

DEPRESS [CALLFORWARD ALL] designated for the extension being cancelled, Associated button lamp goes out, Note 2

Notes:

Note 1: You must cancel Send All Calls, if it is active, for forwarding to operate.
Note 2: You do not have to cancel existing forwarding in order to change either the forwarding destination or Type of forwarding and destination.

Call Forwarding / Busy / DA - To have your incoming calls ring at another phone when your line is either busy or does not answer after 3 rings.

To Activate:

Listen for Dial Tone on the line you wish to forward, DEPRESS the [CALLFORWARD BUSY/DA] designated for the extension being forwarded HEAR Dial Tone, DIAL (Forwarded-To Extension) HEAR Confirmation Tone, Associated button lamp lights HANG UP, your calls will be forwarded, Note 1

To Cancel:

DEPRESS [CALLFORWARD BUSY/DA] designated for the extension being cancelled, Associated button lamp goes out, Note 2

Notes:

Note 1: You must cancel Send All Calls, if it is active, for forwarding to operate.
Note 2: You do not have to cancel existing forwarding in order to change either the forwarding destination or type of forwarding and destination.

Call Hold - To place a call on hold.

To Hold a call:

While connected to a call appearance DEPRESS [HOLD], Associated button lamp blinks indicating call is on hold, HANG UP or DEPRESS another line button.

To Return to a held call:

DEPRESS the button of the associated line that is on hold.

Call Pick-Up - To answer a ringing phone in your Pick-up Group.

To Pick Up form an idle line:

Listen for DIAL TONE on an idle appearance, DEPRESS [CALL PICK UP] Begin talking immediately, Note 1

To Hold a call Pick Up:

DEPRESS [HOLD] Associated button lamp blinks, SELECT another line appearance HEAR Dial Tone, DEPRESS [CALL PICK UP] Begin talking immediately, Note 1

To Alternate between calls:

DEPRESS [HOLD] Associated button lamp blinks, DEPRESS [held call appearance], resume conversation

To Return to a held call:

DEPRESS [held call appearance], resume conversation

Notes:

Note 1: If you receive a Busy signal, either the calling party hung up, someone else picked up the call, or the ringing phone is not in your Pick-Up Group. If your Pick-Up button is not blinking, the ringing phone is not in your Pick-Up Group and cannot be answered using this feature.

Call Coverage - To redirect your calls to Coverage.

Busy and Don't Answer Coverage:

If activated by your Counselor, your calls will automatically be redirected to your first available Coverage Point after rings and /or if your line is busy

Send All Calls To Coverage To Activate:

Without lifting the receiver DEPRESS [SEND ALL CALLS] OR SEND EXTENSION], Associated button lamp lights, All of your calls or the calls of the extension associated with the Send Extension button will be redirected to the first available Coverage Point.

Send All Calls To Coverage To Cancel:

Without lifting the receiver, DEPRESS [SEND ALL CALLS] or [SEND EXTENSION], Associated button lamp goes out

Conference 6-Way- See the Conference Calls page.

Last Number Redial - To have the system redial the last number you call.

To Activate:

Listen for Dial Tone, DEPRESS [LAST NUMBER REDIAL] WAIT for number to be dialed, Note 1

Notes:

Note : Last Number Redial will not redial an Authorization Code.

Paging - To page over loudspeaker in your department.

To Page from an idle phone:

Listen for Dial Tone, DIAL ( ) PAGE or [DIAL paging zone code for PAGE (as locally optioned)], HANG UP

To Hold a call and page:

DEPRESS [HOLD], DPRESS an idle line appearance, Listen for Dial Tone, DIAL ( ) PAGE or [DIAL paging zone code for PAGE (as locally optioned)], HANG UP

Parking Deluxe - To park a call so that it can be retrieved from either another or your phone.

To Park a call:

[LAST NUMBER REDIAL] WAIT for number to be dialed, Note 1

To Retrieve a parked call from an idle phone:

Listen for Dial Tone, DIAL (#77) HEAR Dial Tone, DIAL (the extension number on which the call is parked or # it is the same as current number), HEAR Confirmation Tone, HANG UP,
Note 1

To Hold a call and retrieve a parked call:

DEPRESS [HOLD], DEPRESS an idle line appearance and listen for Dial Tone, DIAL (#77) HEAR Dial Tone, DIAL (the extension number on which the call is parked or # if same as current number), HEAR Confirmation Tone Begin talking Immediately, Note 2

Notes:

Note 1: If you receive a busy signal someone else is parking a call. If you receive a reorder signal, another call is already parked on the extension. You will be rung back in three minutes if the call is not retrieved and your line is available to be called.
Note 2: If you receive siren tone, either the party has hung up or you dialed an extension that does not have a parked call.

Privacy for Bridged Lines - To prevent interruption of conversation on a call-by-call basis for bridged lines.

To Activate:

Listen for Dial Tone, DIAL (#60) HEAR Dial Tone, PROCEED with dialing the extension or outside number as otherwise instructed, Note 1

To Cancel:

HANG UP, This feature is automatically canceled when you hang up.

Notes:

Note 1: This feature cannot be activated for incoming calls unless the incoming call is first parked and then retrieved after dialing the Privacy Feature code.

Send All Calls - See Call Coverage features.

Transfer/Conference - To transfer a call or conference a third party.

To Transfer a call:

DEPRESS [TRANSFER] HEAR Dial Tone, DIAL third party, Note 1, ANNOUNCE call, DEPRESS [CONFERENCE], INTRODUCE parties and HANG UP, Note 2

To Conference a third party:

DEPRESS [TRANSFER] HEAR Dial Tone, DIAL third party, Note 1, ANNOUNCE call, DEPRESS [CONFERENCE], INTRODUCE parties and begin conference, Note 2

To Drop a third party from a conference:

DEPRESS [DROP], Third party is released.

To Drop a busy signal, a ring no answer, or recording, etc.:

DEPRESS button appearance of original extension being transfered / conferenced

Notes:

Note 1: If the third party or number you dialed cannot be reached for any reason (dialing error, busy, ring-no-answer, wrong person, recording, etc.) depress button appearance of original extension being transferred.
Note 2: When/If you hang up, one of the remaining parties must be either an extension within the system or an incoming call.

Transfer to Audix / Voice mail - To transfer a call to Voice Mail.

To Transfer a call you received by Call Coverage / Call Pickup to the Called Party's Voice Mail:

For phones equipped with a display which confirms that the call was to the extension of the desired party or (for phones without a display) if the calling party confirms that they called the desired party's extension rather than your extension, DEPRESS [TRANSFER] HEAR Dial Tone, DEPRESS [TRANSFER TO AUDIX], DEPRESS [TRANSFER] HANG UP, Note

To Transfer a call made to your Extension to another Party's Voice Mail:

If the calling party called your extension but desires another party's voice mail, DEPRESS [TRANSFER] HEAR Dial Tone, DIAL 7-7131 (Audix) Wait for Audix to Answer, DIAL the 5 digit extension number of the desired party's mail box, DIAL (#), and immediately DEPRESS [TRANSFER] Hang up.

Note:

Note: If the caller dialed your extension instead of the desired party's extension, the call will be transferred to your voice mail box.

Abbreviated Dialing / Speed Calling - The following local/long distance telephone numbers including access codes, area codes, and international codes may be dialed automatically b using the procedures below:

To Access an AUTODIAL Button To Make A Call:

Listen for Dial Tone, DEPRESS [AUTODIAL/AD] Button, Wait for call completion

To Program a Number To Be Called Using an AUTODIAL Button:

  1. Listen for Dial Tone, DIAL (#80) HEAR Dial Tone
  2. DEPRESS [AUTODIAL/AD] Button HEAR Dial Tone
  3. DIAL the number to be called (including appropriate access codes such as 9)
  4. DEPRESS [AUTODIAL/AD] Button HEAR Recall Dial Tone, HANG UP/OR Program next Button by depressing the button and continuing with step #3 above.

Note:

The maximum digit capacity for an AUTODIAL button is 16 digits (including 9-1 etc). Therefore, an authorization code cannot be programmed as the last part of the number and some International numbers will exceed the 16 digit capacity including (9-011 etc).

Personal List

To Access Personal List to Make A Call:

Listen for Dial Tone, Dial (*0) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for call completion

To Program A Number To Be Called Using Personal List:

  1. Listen for Dial Tone, DIAL (#80) HEAR Dial Tone, DIAL (1) HEAR Dial Tone
  2. DIAL an Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone
  3. DIAL the number to be called (including appropriate access codes such as 9)
  4. DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.

Note:

The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor. For all numbers except International Numbers (9-011 - etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4

Group List

To Access Group List to Make A Call:

Listen for Dial Tone, Dial (*1) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for call completion

To Program A Number To Be Called Using Group List:

  1. Listen for Dial Tone, DIAL (#81) HEAR Dial Tone, DIAL the four digit Group List (Ex. 0001)
  2. DIAL the two digit Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone
  3. DIAL the number to be called (including appropriate access codes such as 9)
  4. DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.

Notes:

Note : The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor. For all numbers except International Numbers (9-011 - etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4

Note 2: The Group Abbreviated Dialing List can only be programmed by the controlling extension.

Display Control Buttons and Formats

Menu -

Displays the first set of soft key selections (6400/8400 sets).

Exit/Normal-

Exits the Menu (6400/8400 sets), returns the instruments to the Normal mode and allows connection to calls.

<-- Prev-

Displays the previous set of soft keys selections (6400/8400 sets).

Next --> -

Displays the next set of soft keys selections (6400/8400/ sets).

Inspect -

Allows depression of a line button without connecting to it. Used to display name/number of party on a line either before answering or after placing on hold. Be sure to re-depress Exit/Normal after using this button.

Date/Time -

Provides a momentary display of the current date and time.

Timer -

Provides a stopwatch function. Calls can continue to be answered while the Timer is on.

Directory -

Allows names of personnel and departments to be entered using the dial pad (last name, [use * for comma] First) to display their extension numbers. Be sure to re-depress Exit/Normal after using this button.

View -

When depressed, allows Abbreviated Dialing buttons to be depressed to display the number (if any) stored on the button.

Directory
Next -

Provides a scrolling function when using the Directory feature and displays the next available name (if any).

Display Codes

f =

The call you are answering is being forwarded

p =

the call you are answering is being answered using Call Pickup

d =

the called party did not answer and Coverage directed the call to you

s =

the called party has Send All Calls active and Coverage location or through Call Pickup

c =

the called party has permanent Send All Calls coverage

B =

the called extension is busy and Hunting directed the call to you

forward =

the extension you called is forwarded to another extension

cover =

the extension you called is being answered at a Coverage location or through Call Pickup

ARS =

the call is being processed through ARS

callback =

Auto Call Backup active for the ringing line

park =

the call has been parked

wait =

the called party is busy and has received call waiting tones

Feature Access Codes

Feature

Code

Abbreviated Dialing
Access Personal List
Access Group List
Access System List
Program

*0 or *1
*1
#91
#80

Automatic Callback
Active
Cancel

*5
#55

Call Forwarding
Active
Cancel

*2
#22

Call Forwarding/Bsy/Da
Active
Cancel

*3
#22

Call Hold

*4

Call Pickup

*7

Last Number Redial

#73

Send All Calls
Active
Cancel

*8
#88

Transfer to Voice Mail

#89

 

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