Computer Help Documents

Call Features

• Automatic Callback/Return Call
• Call Forwarding All Calls
• Call Forwarding Busy & Don't Answer
• Call Hold
• Call Pick-Up
• Call Coverage
• Data Privacy / Priority Calling Deny
• Last Number Redial
• Paging
• Parking Delux
• Priority Calling /Call Waiting (To Answer)
• Transfer/Conference
• Transfer to Audix/Voice Mail

Abbreviated Dialing/Speed Calling

• Personal List
• Group List

Signals

• One Short Ring
• One Short Tone
• Two Short Rings
• Three Short Rings or Three Soft Beeps
• Call Waiting Ring Back

To activate a busy extension:

While listening to a busy signal, DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*5) HEAR Confirmation TONE, HANGUP, Notes 1 & 2

To Activate to an unanswered
extension:

While listening to the ring, DEPRESS [FLASH/RECALL], HEAR Recall Dial Tone, DIAL (*5), HANG UP, Notes 1, 2, & 3

When you are called back:

Listen for three short rings, LIFT Receiver and HEAR ringing, WAIT for answer, Note 4

To Cancel:

Listen for Dial Tone, DIAL (#55), HEAR Confirmation Tone, HANG UP

Notes:

Note 1: If you reach a Reorder/Fast Busy, you either have another Automatic Callback active or someone else has previously activated the feature to the same number and is waiting callback.
Note 2: If you are on a call when the system calls you back, you will receive three beeps. You have 15 seconds to take the call before it is automatically canceled.
Note 3: The next time the called party uses their phone, you will be called back when they hang up.
Note 4: If you hear a short busy signal followed by Confirmation Tone, the extension you called became busy before you answered, Hang up and your Automatic Callback will be reactivated.

To Activate

Listen for Dial Tone, DIAL (*2), HEAR Dial Tone, DIAL Extension HEAR Confirmation Tone, HANG UP, your calls will be forwarded, Note 1

To Cancel

Listen for Dial Tone, DIAL (#22) HEAR Confirmation Tone, HANG UP

Note:

Note 1: you must cancel Send All Calls, if it is active, for forwarding to operate.

To Activate:

Listen for Dial Tone, DIAL (*3), HEAR Dial Tone, DIAL Extension HEAR Confirmation Tone, HANG UP, your calls will be forwarded, Note 1

To Cancel:

Listen for Dial Tone, DIAL (#22) HEAR Confirmation Tone, HANG UP, Note 2

Notes:

Note 1: You must cancel Send All calls, if it is active, for forwarding to operate.
Note 2: You do not have to cancel existing forwarding in order to change either the forwarding destination or type of forwarding and destination.

To Hold a call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) HEAR Dial
Tone, LAY RECEIVER DOWN/do not hang up

To Hold a call and consult with another party:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) HEAR Dial
Tone, DIAL 3rd Party, Party Answers, Converse

To Alternate between parties:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, Begin Talking
Immediately, Note 1

To Return to held call:

HANG UP, Your phone will ring with three short rings, ANSWER/Resume
Conversation, Note 2

Notes:

Note 1: Your present call is put on hold and the
previously held call is returned to your line unless the party has hung
up. If the party has hung up, you will receive Dial Tone. Hang
up and your phone will be rung back with three short rings with the
remaining party.
Note 2: The present party (if any) is disconnected and your
phone will be rung back if the held party is still holding. If your
phone rings back but with one or two rings instead of three short rings you
are receiving a new call.

To Pick Up from an idle phone:

Listen for Dial Tone, DIAL (*7) Begin talking immediately,
Note 1

To Hold a call and consult with another party:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, Dial (*4) HEAR Dial
Tone, DIAL (*7) Begin Talking Immediately,
Note 2

To alternate between parties:

DEPRESS [FLASH/RECALL] Hear Recall Dial Tone, Dial (*4) Begin talking
immediately
Notes 3 & 4

To Return to held call:

HANG UP, Your phone will ring with three short rings, ANSWER/Resume
Conversation, Note 5

Notes:

Note 1: If you receive a Busy signal, either the calling
party hung up, someone else picked up the call, or the ringing phone is not
in your Pickup Group.
Note 2: Your present call is put on hold and the incoming call
is put through unless it was either picked up by someone else or the
calling party hung up. In either of these cases, you will receive a
busy signal. Hang up and you will be rung back if the held party is
still holding. If you are not rung back, your party hung up while
waiting.
Note 3: Your present call is put on hold and the previously
held call is returned to your line unless the party has hung up. If
the party has hung up, you will receive Dial Tone. Hang up and your
phone will be rung backup with three short rings with the remaining party.
Note 4: If you did not dial (*4) before (*7) when you put your
original call on hold, you will get a 3-way conference with the two parties
after you depress [FLASH/RECALL]
Note 5: The present party (if any) is disconnected and your
phone will be rung back if the held party is still holding. If your
phone rings back but with one or two rings instead of three short rings, you are receiving a new call.

Busy and Don't Answer Coverage:

If activated by your Counselor, your calls will automatically be
redirected to your first available Coverage Point after three rings and/or
(Depending on Counselor specifications) if your line is busy

Send All Calls To Coverage - To Activate:

Listen for Dial Tone, DIAL (*8) HEAR Confirmation Tone, HANG UP, All
of your calls will be redirected to your first available Coverage Point

Send All Calls To Coverage - To Cancel:

Listen for Dial Tone, DIAL (#88) HEAR Confirmation Tone, Hang up

To Activate:

Listen for Dial Tone, DIAL (#50) HEAR Dial Tone, PROCEED with dialing
the extension or outside number as otherwise instructed, Note 1

To Cancel:

HANG UP, This feature is automatically canceled when you hang up

Notes:

Note 1: This feature cannot be activated for incoming
calls unless the incoming call is first parked and then retrieved after
dialing the Privacy Feature code.

To Activate:

Listen for Dial Tone, DIAL (#73) WAIT for number to be dialed, Note
1

Notes:

Note 1: Last Number Redial wil
not redial an
Authorization Code.

To Page from an idle phone:

Listen for Dial Tone, DIAL ( )Page or [DIAL
paging zone code and PAGE (as locally optioned)], HANG UP

To Hold a call and page:

Use the Park Feature below to park the call, then use "To Page
from an idle phone" above

To Park a call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL
( ), HEAR Dial Tone, DIAL (the extension number where the
call is to be parked or # if it the same as current number), HEAR
Confirmation Tone, HANG UP, Note 1

To Retrieve a parked call from an idle phone:

Listen for Dial Tone, DIAL (#77) Hear Dial Tone, Dial (the extension
number where the call is to be parked or # if it the same as current
number), HEAR Confirmation Tone, Begin talking immediately, Note
2

To Hold a call and retrieve a parked call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) HEAR Dial
Tone, DIAL (#77) HEAR Dial Tone, DIAL (the extension number where the call
is to be parked or # if it the same as current number), HEAR Confirmation
Tone, Begin talking immediately, Note 2

To return to a held call:

HANG UP, Your phone will ring with three short rings, ANSWER/Resume
Conversation, Note 3

Notes:

Note 1: If you receive a busy signal, someone else is
parking a call. If you receive a reorder signal, call is already
parked on the extension. You will be rung back in three minutes if
the call is not retrieved and your line is available to be called.
Note 2: If you receive siren tone, either the party has hung
or you dialed an extension that does not have a parked call.
Note 3: The present party (if any) is disconnected and your
phone will be rung back if the held party is still holding. If your
phone rings back but with one or two rings
instead of three short rings, you are recieved
a new call.

To Hold a call and answer a call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) Begin talking
immediately, Note 1

To Alternate between calls:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) Begin talking
immediately, Notes 2 & 3

To Return to a held call:

HANG UP, Your phone will ring with three short rings, ANSWER/Resume
Conversation, Note 3

Notes:

Note 1: Your present call is put on hold and the
incoming call is put through unless the calling party hung up. If the
calling party hung up, you will receive a Dial Tone. Hang up and you
will be rung back if the held party is still holding. If you are not
rung back, your party hung up while waiting.
Note 2: Your present call is put on hold and the previously held call is returned to your line unless the party has hung up. If the party has hung up, you will receive Dial Tone, Hang up and your phone will be rung back with three short rings with
the remaining party.
Note 3: If you dial (*7) to pick up another call instead of (*4) to answer the Priority Call, you will get the picked up call. If you then depress [FLASH/RECALL] you will get a 3-way call conference with the last two parties.
Note 4: The present party (if any) is disconnected and your phone will be rung back if the held party is still holding. If your phone rings back but with one or two rings instead of three short rings, you are receiving a new call.

To Transfer a call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL third party Note
1, ANNOUNCE call, DEPRESS [FLASH/RECALL], INTRODUCE parties and HANG
UP,
Note 2

To Conference a third party:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL third party Note
1, ANNOUNCE call, DEPRESS [FLASH/RECALL], INTRODUCE parties and begin
conference.

To Drop a third party from a conference:

DEPRESS [FLASH/RECALL], Third party is released

To Drop a busy signal, a ring no answer, or recording, etc.:

DEPRESS [FLASH/RECALL] HEAR Busy/Ring-No-Answer/Recording, etc.
DEPRESS [FLASH/RECALL], Busy/Ring, Recording are released, CONTINUE
conversation with remaining party.

Notes:

Note 1: If the party or number you dialed cannot be reached for any reason (dialing error, busy, ring-no-answer, wrong person, recording, etc.) depress [FLASH/RECALL]. If you reached a number that rings-no answer or is outside the
system (an access code such as 9 was dialed) you will be reconnected with your original party along with your third party connections. If you reached an extension that was busy, the busy signal will remain.
Depress [FLASH/RECALL] again to release the third party connection or
extension busy signal.
Note 2: Parties transferred using Guest Password will not receive the personal greeting of the mail box.

To Transfer a Call You Received by Call Coverage /Call Pickup To the Called Party's Voice Mail:

If the calling party confirms that they called the desired party's extension rather than your extension, DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (#89) HANG UP, Note 1

To Transfer a Call Made to Your Extension To Another Party's Voice
Mail

If the calling party called your extension but desired another party's voice mail, DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL 7-7131(Audix) WAIT for Audix to Answer, DIAL the extension number of the desired party's mail box DIAL (#), HANG UP.

Notes:

Note 1: If the caller dialed your extension instead of the desired party's extension, the call will be transferred to your voice mailbox.

To Access Personal List to Make A Call:

Listen for Dial Tone, DIAL (*0) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for answer

To Program A Number To Be Called Using Personal List:

1. Listen for Dial Tone, DIAL (#80) HEAR Dial Tone, DIAL (1) HEAR Dial Tone
2. DIAL an Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone
3. DIAL the number to be called including appropriate access codes such as 9)
4. DIAL (#) HEAR Recall
   Dial Tone, HANG UP/OR Program next Dial Code by dialing the code
   (01-99, 00) and continuing with step #3 above.

Note:

The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor. For all numbers except International Numbers (9-011- etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4.

To Access Group List to Make A Call:

Listen for Dial Tone, DIAL (*1) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for answer

To Program A Number To Be Called Using Group List

1. Listen for Dial Tone, DIAL (#81) HEAR Dial Tone, DIAL the four digit Group List Number (eg. 0001) HEAR Dial Tone
2. DIAL the two digit Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone.
3. DIAL the number to
   be called including appropriate access codes such as 9)
4. DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.

Notes:

Note 1: The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor. For all numbers except International Numbers (9-011- etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4.

Note 2: Only the controlling extension can program a Group Abbreviated Dialing List.