- Safety and Security
- Network and Phone
- Mobile Devices
Computers will sometimes lose their connection to the Internet. Some causes may be power outages or surges, problems with the University's network hardware, or improperly configured settings on other people's computers on the network. Often a computer's network settings can be "flipped off and back on" and will start working again. This process is easy to do, and will prevent having to schedule an appointment with a ResNet technician.
There are a few ways you can reset your computer's network connection:
1. Restart Your Computer
This is the most effective way to reset your network configuration, as every program and service will be shut down, then restarted again. Restarting will reset your network connection regardles of what operating system you have (Windows 7, Windows Vista, Windows XP, Mac OSX, Linux).
If you are unable to shut down your computer, or you don't want to for some reason (too many things open, currently working on something), you can try option 2 or 3 below:
2. Network Diagnostics
- Click the Start circle at the bottom left of your desktop and right click the Network button.
- Press the properties button and wait for the Network and Sharing Center screen to appear.
- To the right of the words Local Area Connection there will be a link titled View Status. Click it.
- In the box that appears, press the button labeled Diagnose.
- Windows will inform you that it is identifying the problem.
- If Vista isn't able to locate a specific problem, you will be informed as such.
- In the box that appears, press the button labeled Reset the network adapter "Local Area Connection"
(Your adapter may have a different name)
When the process is complete, you will be informed that the problem has been resolved.
You may now try your internet connection once more. If the connection still fails, contact the ResNet Helpdesk and we will be happy to assist you with further troubleshooting.
3. Disable/Re-enable Adapter
- Click Start » Control Panel
- Choose "Network Connections"
- Right-click on Local Area Connection » choose Disable
- Wait a few seconds then Right-click on Local Area Connection » choose Enable
- Right-click on Local Area Connection » choose Status » select the Support tab
The IP address? in the Status window should be 128.193.x.y, where x and y are two numbers between 0 and 255. If so, the computer is communicating with the network and you should be able to access the Internet.
If the IP address is in the form of 10.195.x.y then your computer is not registered on ResNet. If your IP address is 10.193.x.y then your system has be disabled and you should check your ONID email for additional information.