Oregon State University

Unified Messaging Voicemail Migration

On Tuesday, May 28, 2013, OSU will be migrating to a new voicemail platform called Microsoft Exchange? Unified Messaging?.

The new voicemail system brings an improved user experience with better email integration, better support for mobile devices, message transcription, custom greetings, text message notifications of missed calls, and a voice-activated telephone user interface.

Please read the Migration Details below for steps that you need to take on May 28, 2013.  If you have any questions, please contact your department telephone coordinator.


Migration Details

On May 28, 2013, all OSU voicemail customers will be migrated to the new voicemail system at one time. Everyone will still be able to receive voice messages as before. If you receive your voice messages in your email now, you will continue to receive them in your email.

After the migration, you need to take a couple of steps to complete the setup of your voice mailbox. Please follow the instructions below.

Retrieve your new PIN (voicemail password)

Voicemail-only Users
If you access your voice messages only by calling the 7-7111 access number, you are a "voicemail-only" user. Please contact your department telephone coordinator to receive your temporary PIN for the new system.

Converged Email/Voicemail Users
If you receive your voice messages in your email, you are a "converged" voicemail user. You will receive an email on May 28 from the system welcoming you to Unified Messaging; the welcome message will contain your new PIN.

Steps to take on May 28, 2013
To complete the setup of your new voice mailbox, please do the following on Tuesday, May 28, 2013:

  1. Call the access number at 7-7111 (541-737-7111).
  2. Enter your extension, followed by your new PIN, followed by the pound [#] sign. (See above for instructions on receiving your new PIN.)
  3. Reset your PIN if prompted. (Converged voicemail users will not need to change their PIN.)
  4. At the main menu say "Personal Options" or press [0] [0] [6].
  5. For greetings, press [2].
  6. Follow the system prompts to set your default greeting, away greeting, and name.
  7. Hang up when finished, or press [*] to return to the main menu.


Project Timeline

The following are important dates in the Unified Messaging project.

Thursday, March 14, 2013

Notification to department computer administrators (DCAs) and telephone coordinators

Friday, April 12, 2013 Presentation at the DCA meeting
Tuesday, April 30, 2013 Presentation to Community Network Local Resource Persons (LRPs)
Tuesday, April 30, 2013 Migration of early adopters to Unified Messaging
Thursday, May 2, 2013 Telephone coordinator Demo/Q&A #1
Tuesday, May 7, 2013 Telephone coordinator Demo/Q&A #2
Thursday, May 9, 2013 Announcement to Inform lists for staff and faculty
Thursday, May 23, 2013 Reminder to Inform lists for staff and faculty
Tuesday, May 28, 2013 Migration of all voicemail accounts to Unified Messaging


Documentation and Support

Please see the OSU Helpdocs site for help with Unified Messaging voicemail:
Helpdocs: Microsoft Exchange Unified Messaging

For flowcharts showing all options available in the voice access (7-7111) system, please see the following:
Unified Messaging Voice Access Flowcharts

For details about the migration and features:
Unified Messaging Frequently Asked Questions



Voicemail-only User - someone who does not receive their voice messages in their email. Instead, they access their voicemail only through the voice access system (the 7-7111 number). Often voicemail-only accounts are for things such as department main lines, shared offices, classrooms or lab spaces.

Converged Email/Voicemail User - someone who receives their voice messages in their email.  Because the email and voicemail are in the same mailbox, converged users can do things like access their email or calendar from the voice access system, or access their voicemail messages from their email client. 

Need help?

Contact the Service Desk at 541-737-8787

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Helpdocs are made just for you, so please tell us how we can make this information more clear and accessible. The more feedback that you can provide, the more we can improve our services to you!

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