Oregon State University

Voicemail-only versus Email/Voicemail Converged

If you access your voice messages only by calling the 7-7111 access number, you are a "voicemail-only" user. If you receive your voice messages in your email, you are a “converged” voicemail user.

Voicemail-only users and converged users have different voicemail options available to them. If you would like to be converted from a voicemail-only user to a converged user, please contact your office telephone coordinator.

Voicemail-only Users:

The following options are available to voicemail-only users in the voice access system (7-7111):

  • Choose between voice-activated menu or touch-tone menu.
  • Voice messages: listen, delete, save, forward, rewind, fast forward, skip to beginning, skip to end, slower, faster, flag for follow-up, mark as unread
  • Contacts: search directory, hear contact details, record a message, set priority, add/remove recipients, erase or re-record, call a contact
  • Personal Options: turn on/off away greeting, record personal greeting, record away greeting, hear your greetings, record name, change PIN, change local time zone, switch to 24-hour or 12-hour time

Email/Voicemail Converged Users:

The following options are available to email/voicemail converged users in the voice access system (7-7111):

  • Choose between voice-activated menu or touch-tone menu.
  • Voice messages: listen, delete, save, forward, rewind, fast forward, skip to beginning, skip to end, slower, faster, flag for follow-up, mark as unread
  • Contacts: search directory, hear contact details, record a message, set priority, add/remove recipients, erase or re-record, call a contact
  • Personal Options: turn on/off away greeting (can also enable email out-of-office), record personal greeting, record away greeting, hear your greetings, record name, change PIN, change local time zone, switch to 24-hour or 12-hour time
  • Calendar: hear your appointments, accept or decline invitations, hear meeting details, hear attendee details, call the organizer, email the attendees (e.g. "I'll be 5 minutes late"), reply (with a voice message)

The following options are available to email/voicemail converged users via Outlook Web App (https://exmail.oregonstate.edu/owa):

  • Set standard greeting or away greeting.
  • Have the system call your phone to record a greeting.
  • Create custom greetings based on availability, who the caller is, etc. – provide menu options to “find me” at another number or transfer to another number.
  • See the voice access number.
  • Reset your PIN (can reset a forgotten PIN).
  • Set up email or SMS text notifications for missed calls or new voicemail messages.
  • Choose the folder to read voice mail messages from when you call into the system.

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