- Safety and Security
- Network and Phone
- Mobile Devices
Will voicemail messages from the old system be transferred to the new system?
This depends on whether you are a voicemail-only or converged email/voicemail user.
If you access your voicemail messages only by calling the voice access number (7-7111), your old voice messages will not be available to you after the migration on May 28, 2013. However, if you have need to access your old messages after the migration, you can dial an alternate access number to get into the old system. The old system will be kept up for a few months.
If you receive your voice messages in your email, you will still see your old and new voicemail messages there. None of your messages will be lost. However, you may notice that the file format of the audio attachments will change from WAV to MP3. When you dial into the voice access system, the system will not know about the old WAV files and will not play them for you. After the migration, you will only be able to hear your old voicemail messages by opening them in your email.