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Who can I call for help?
ALERT - Dangerous computer malware
CryptoLocker is dangerous, malicious computer software that encrypts your data files (word, powerpoint, pictures, music, videos, etc.). The nefarious individuals then hold your data for ransom and try to extort money from you.
Learn more about this risk and how to protect yourself here - http://oregonstate.edu/helpdocs/safety-and-security/computer-viruses-fraud/computer-viruses/cryptolocker-dangerous-ransomware
If you are having trouble connecting to the VPN? and want live help, contact the OSU Computer Helpdesk at the "Supported by" block on the right. They are the first tier of VPN support and can help you with setting up the software and basic troubleshooting. If your problem is unable to be resolved or is outside the scope of what they can help you with, they may refer you on to VPN Support.