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Messages written in Japanese appear corrupted in Webmail. How can I view them?

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Specifics on how to view messages written in Japanese.


Japanese messages can come in three different character set encodings: EUC-JP, Shift-JIS, and ISO-2022-JP. When you choose the Japanese language when logging into Webmail, it tells your web browser to use EUC-JP. If you are viewing Japanese messages encoded using EUC-JP, they should appear correctly in Webmail. If the message looks corrupted, it is most likely encoded in Shift-JIS or ISO-2022-JP.

To view one of these messages, open the message and click on "Message Source" in the heading above the message. A new window will open and you'll see the full headers of the message plus the message text (still looking corrupted). In the message headers you will see a header that looks like:

Content-Type: text/plain;

The character set encoding used for the message is listed in this header. Simply change the character set encoding in your web browser to match the message.


Click on any image to view a lightbox version of this instruction set.


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