Outlook Voice Access

Navigating your Voicemail Using Voice or Touchtone Commands

There are two methods available for navigating within Unified Messaging?. The voice (or speech) interface is the default user interface. You may change to touchtone at any time and vice versa while in your mailbox.

  1. Switch from the voice interface to the touch-tone interface by using one of the following methods
    • Option 1: from the main menu, say “Personal Options” and press [4]. (Permanently sets you to touchtone mode.)
    • Option 2: from the main menu, press [0] then [0]. (Sets you to touchtone mode for this call only.)
  2. Switch from the touchtone interface to the voice interface:
    • From the main menu, press [6] then [4]

 

Using Outlook Voice Access to Navigate your Inbox

Please NOTE: The following instructions refer to e-mail access via the voicemail system. This feature is disabled by default for all users. If you wish to enable this feature, please contact your department telephone coordinator.


If you are using the voice or speech interface:

  1. Call your Outlook Access Number
  2. Enter your PIN when prompted
  3. Say "E-mail" to access email
  4. The Unified Messaging server will read the name, subject, time, and priority of the first unread e-mail message. 
  5. At this point you have a few options:
    • say "Next Message" to mark the message as read and go to the next e-mail
    • say "Mark Unread" to keep the message marked as unread and go to the next e-mail
    • say "End" to jump to the end of the message
    • say "Delete" to delete the message
    • say "Reply" to reply to the sender
    • say "Reply All" to reply to the sender and all other recipients
    • say "Forward" to forward the message to another user or group
  6. If you chose to respond to the message: record a reply and then hang up, remain silent, or press any key. To accept the reply message and send it, say "Send it"

 

If you are using touchtone to navigate:

  1. Call your Outlook Access Number
  2. Enter your PIN when prompted
  3. Press [2] to access email
  4. The Unified Messaging server will read the name, subject, time, and priority of the first unread e-mail message. 
  5. At this point you have a few options:
    • Press [#] to mark the message as read and go to the next e-mail
    • Press [9] to keep the message marked as unread and go to the next e-mail
    • Press [33] to jump to the end of the message
    • Press [7] to delete the message
    • Press [8] to reply to the sender
    • Press [88] to reply to the sender and all other recipients
    • Press [6] to forward the message to another user or group
  6. If you chose to respond to the message: record a reply and press [#]. To accept the reply message and send it, press [1].