If you are experiencing problems with connecting to your Exchange? mail using either outlook or your mobile device please review the information below.
Customers with older Android phones may need to manually update the email server information after the maintenance is complete (Direction below). If your device is unable to receive email on Thursday morning, please see below.
You will have to close out of Outlook completely, and then re-open it. If it does not sync, then you may want to complete restart your computer.
Close all open web browsers and applications on your computer
Open the Windows command prompt by selecting the “Start” menu and entering “cmd” in the search text field box.
Enter the command: ipconfig /flushdns
Exit Mozilla Firefox if it is installed and open on your computer
Open the terminal application on your computer.
If your computer is running Mac OS X 10.5, 10.6, or 10.7 (Leopard, Snow Leopard or Lion) enter the following command followed by pressing the “return” key:
If your computer is running Mac OS X 10.4 (Tiger) enter the following command followed by pressing the “return” key:
If you are using Entourage for email, and you're having issues connecting or receiving emails after the upgrade, it is likely that you need to run a few updates in order to get Entourage working again. The first thing you need to do is update Entourage.
To update Entourage, you need to launch the Microsoft Autoupdater application. To do that, open up Entourage, and in your menu bar (top of your screen), click on help. From there click on check for updates.
Once you've fully updated Entourage you will need to install an update called Entourage Web Services Edition. You can download directly from Microsoft from their webpage: http://www.microsoft.com/en-us/download/details.aspx?id=24161
After its finished downloading you can install the update, and it will update Entourage. After this, when you launch Entourage it will ask you if you want to import your old entourage profile. You want to select the option to convert it to Entourage 2008.
Basic troubleshooting for all phones:
Mobile Devices (Android, iPhone, iPad, etc) vary by manufacturer and operating system; the following options may restore the connection:
Turn Airplane mode On
Wait a few minutes
Turn airplane mode off
Power your device off
Wait a few minutes
Power your device on
If this is not working, then you may need to reconfigure your email settings (these settings may differ slightly depending on your manufacturer):
1. From the Home screen, press the Menu button.
2. Tap Settings.
3. Tap Accounts & Sync.
4. Tap your @oregonstate.edu account
5. Tap Account Settings
6. Tap Exchange Server Settings
7. Change the server from legacy.oregonstate.edu to exmail.oregonstate.edu
8. Tap Next.
9. You may see a screen that asks you to name the account (e.g. you could type "OSU Email").
10. If you receive a "Remote Security Administration" warning, or a warning that "Your Exchange server requires that you enable security to continue synchronizing," tap OK to accept. You may also need to tap Activate on the "Activate Device Administrator" screen.
If your device is still unable to connect, please use the web version of Outlook at https://exmail.oregonstate.edu until we can help you resolve the issue. Use the DCA? List to find what department you need to contact (http://oregonstate.edu/net/dca/dept.php).