Network and Phone

Here you can find help for many of your networking questions.

ResNet

All of OSU's Residence Halls, Cooperative Houses and The Gem are connected to the Internet via ResNet. Students living on campus may take advantage of this high-speed connection in their room.

What you Need to Get Connected

All you need to get connected on ResNet is your own personal laptop or desktop computer. See our Hardware/Software Recommendations page for details on what is supported. Only wired devices are supposed on ResNet. For wireless devices, please visit our Wireless section.

Getting Connected via a Wired Connection (Laptops and Desktops)

To have a secure, fast, and uninterrupted connection to the network via your laptop or desktop computer, use a wired connection. Just plug it into the Ethernet plug in your dorm room. This is the best option when you're in your dorm room.

You will need to provide your own Ethernet cable, which can be purchased at the OSU Beaver Store. Please note that a phone cable will not work for the ResNet network. See pictures of the two types of cables.

Getting Connected via a Wireless Connection

Check ResNet account, register additional devices

Visit the ResNet self-service website, to check your ResNet account status or register additional devices.

Using a Wireless Router on ResNet

We highly discourage the use of wireless routers on ResNet. Howerver, if you are using a wireless router, you are required to secure it with a password. You can find instructions on this in your router's manual or online at the manufacturer's website. See our Wireless Router Page for more information.

Troubleshooting

Got a problem or issue? Check out our Help Guides. If you still cannot find a solution, please feel free to Contact Us.

Help Guides

The following guides are provided to help you setup and maintain your ResNet connection.

Before You Arrive On Campus

Network Setup & Troubleshooting

Computer Security

Wireless Connections

Before You Arrive On Campus

Here are a few tips that will make the ResNet connection process much easier and help protect your computer from viruses and spyware.


Install Updates

Download and install all available updates for your computer. Updating Instructions

Scan Your Computer

Scanning your computer for viruses and spyware then removing any you find can drastically improve you computer's performance. It may speed it up and will help protect your computer and you from malware and other unwanted programs and files on your computer. You can learn more about and download anti-spyware software on our Security Page. You can also find information on viruses at Microsoft's Security page.

OSU uses a malware detection service called FireEye on all wired/wireless networks. If your computer has a virus/malware infection that gets caught by the FireEye service, your access to internet on campus will be disabled until your computer is cleaned.

OSU provides instructions on how to install and utilize programs like Sophos and Windows Defender/Security Essentials anti-virus softwares and updates to all students.

Getting started on Campus

Once you are on campus, in order to get your devices online, you will need to register them on the network. This is done in one of two places.

OSU Wireless Network Use Policy

OSU provides network connectivity in support of the educational mission of OSU. Using the network at OSU is a privilege. As such, it is the responsibility of each individual to use these services appropriately and in accordance with all University policies and applicable laws.

Before using the OSU Wireless Network, you should read the OSU Acceptable Use Policy.

Choosing the Right Network Cable

When connecting your computer to the network, you must use a network cable (also known as an Ethernet or CAT–5/CAT-5e/CAT–6 cable). A regular phone cable will not work, even though it looks similar to a network cable.

Network cables can be purchased at the OSU Beaver Store.

Phone & Network Cable Differences

  • The jack at the end of network cables is wider than a phone's cable.
  • Network cables are usually thicker and rounder than a telephone cable.
  • Network cables usually have more pins then phone cables.
  • Network cables have larger RJ-45 connectors and phone cables usually have smaller RJ-11 connectors.
Internet Cable
Phone Cable

Internet Cable

Correct

Phone Cable

Incorrect

Configure Network DHCP

To work on ResNet, your computer needs to be configured to use DHCP. If you used Cable or DSL at home, your computer may be configured improperly. Follow the appropriate instructions for your operating system.

Please select your Operating System:

Click Here for Windows 7 and Windows Vista

Click on any image below for a larger view

Step 1Network Connections

Click the Start circle at the bottom left of your screen. In the Search bar at the bottom, type "ncpa.cpl" and click on the link when it appears in the menu.

 

Step 2Network Connections

Right-click on the Wireless Network Connection item and click Properties

Note: If you are connecting to the wired network on the dorms instead of wireless, right-click on the Local Area Connection and hit properties instead

Step 3Connection Properties

Highlight the Internet Protocol Version 4 item in the list, and click the Properties button.

Step 4TCPIP Options

Make sure that Obtain an IP address automatically and Obtain DNS server address automatically are both selected. Change them if one of both are not selected, and click OK.

Close all open settings windows, and DHCP will be set up correctly.

Click Here for Windows XP

Click on any image below for a larger view

Step 1

Click Start » Control Panel » Network and Internet Connections » Network Connections

Step 2Network Connections

Right-click on the Wireless Connection (or Local Area Connection if you are connecting via an internat cable) and select Properties.

Step 3Network Connection Properties

Highlight Internet Protocol (TCP/IP) in the white box, then click the Properties button.

Step 4TCP IP Settings

Verify that the default "Obtain an IP address automatically" and "Obtain a DNS Server automatically" are selected and click OK.

Close all open settings windows, and your DHCP settings should be set up correctly.

Click Here for Mac OS X

Click on any image below for a larger view

Step 1

Open the main system preferences window by clicking on the Apple Menu, then System Preferences.

Step 2Mac System Preferences

Click on the Network icon.

Step 3Network Settings

If you will be using wireless to connect, select the "Wi-Fi" entry in the list on the left

Note: If you are using an older version of OS X, this may be called "Airport" instead of "Wi-Fi"

If you will be connecting with an internet cable, select the "Ethernet" entry in the list on the left

Click on the Advanced button

Step 4TCP/IP Settings

Click the TCP/IP tab at the top.

Make sure "Using DHCP" is selected from the dropdown menu.

Click the OK buton, and your DHCP settings should be configured correctly

Connecting Devices

Registering Devices

It is possible to connect your internet ready game consoles to the Residential Network to play online games. Each of these devices has a hardware address that must be registered with ResNet for the device to have access to the network.

To register devices (wired):

  1. Go to to https://app.uhds.oregonstate.edu/resdesk/
  2. Click on 'Register a Device' under 'Self-Service' to the left
  3. Find your MAC address? for the device ('How to' table here)
  4. Put in the MAC address and Computer Name(such as:xbox, ps4, laptop, tacos), then register the device.

To register devices (wireless):

Go to the Selfreg Registration helpdoc page and follow the instructions for wireless connections.


Multiple Gaming Devices

You can connect any device with a wireless card to the wireless network in the dorms. If you have multiple gaming devices that need access to a wired port, or you want all devices to be on their own private network, you will need a properly configured router. You will also need to configure port forwarding on your router to make some online games work.

Here is a page on using routers on ResNet: ResNet Routers


Network Media Players (ROKU)

Network Media Players are devices that can stream shows from providers like Netflix and Hulu directly to your TV by connecting to the internet. Certain models have a hard-coded DNS which causes them to have connection problems on OSU networks, including ResNet.

Typically connecting through an Ethernet cable will resolve the issue, so we always recommend that people buy Media Playrs with Ethernet ports. Most players have ports already, but some like the Roku HD and Roku 2 XD do not. 

Getting a wireless router should fix the connection issue, but this has not yet been tested. If you had to choose a Roku, its highly recommended to get the Roku 2 XS, because it is currently the only member of the Roku lineup that has an Ethernet port built in.

Restarting Your Connection

Computers will sometimes lose their connection to the Internet. Some causes may be power outages or surges, problems with the University's network hardware, or improperly configured settings on other people's computers on the network. Often a computer's network settings can be "flipped off and back on" and will start working again. This process is easy to do, and fix most connection issues.

There are a few ways you can reset your computer's network connection:

 

1. Restart Your Computer

This is the most effective way to reset your network configuration, as every program and service will be shut down, then restarted again. Restarting will reset your network connection regardles of what operating system you have (Windows, Mac OS X, Linux).

If you are unable to shut down your computer, or you don't want to for some reason (too many things open, currently working on something), you can try option 2 or 3 below:

2. Network Diagnostics (Windows)

  1. Click the Start circle at the bottom left of your desktop and right click the Network button.
  2. Press the properties button and wait for the Network and Sharing Center screen to appear.
  3. To the right of the words Local Area Connection there will be a link titled View Status. Click it.
  4. In the box that appears, press the button labeled Diagnose.
  5. Windows will inform you that it is identifying the problem.
  6. If Windows isn't able to locate a specific problem, you will be informed as such.
  7. In the box that appears, press the button labeled Reset the network adapter "Local Area Connection"
    (Your adapter may have a different name)
    When the process is complete, you will be informed that the problem has been resolved.
    You may now try your internet connection once more. If the connection still fails, contact the ResNet Helpdesk and we will be happy to assist you with further troubleshooting.

3. Disable/Re-enable Adapter (Windows)

  1. Click Start » Control Panel
  2. Choose "Network Connections"
  3. Right-click on Local Area Connection » choose Disable
  4. Wait a few seconds then Right-click on Local Area Connection » choose Enable
  5. Right-click on Local Area Connection » choose Status » select the Support tab

 

The IP address? in the Status window should be 128.193.x.y, where x and y are two numbers between 0 and 255. If so, the computer is communicating with the network and you should be able to access the Internet.

If the IP address is in the form of 10.195.x.y then your computer is not registered on ResNet. If your IP address is 10.193.x.y then your system has be disabled and you should check your ONID email for additional information.

Setting up a printer in the dorms

Below you will find different ways you can hook up your printer in the dorms.

USB Connection

The easiest way to use a printer in the dorms is directly connecting the printer to your computer via a USB cable. Many computers will correctly detect the printer and automatically install the proper programs when plugged in. For printers that do not automatically do this, there will generally be a CD that comes packaged with the printer that you can run.

Wired Connection

If your printer does not have a USB connection, but has an Ethernet port on the back, you can connect your printer using a wired connection. You will need an Ethernet cable (Cat-5 or higher is recommended) to connect your printer to your router. There are two ways to setup a printer using a wired connection.

The easier method is to connect and register a router, and from there, connecting your printer and computer to your router via two of the numbered LAN slots in the router. Your printer and computer will share a private network, allowing you to use your printer.

How to Set Up a Router on ResNet

The other method is to directly connect your printer to the orange or green internet jack in your room. If you decide to do this method, you will need the computer’s Physical or MAC address?. This is a 6-part ID that identifies your printer. The address will generally look like this:

5A-6B-7C-8D-9E-0F or 5A:6B:7C:8D:9E:0F

You can usually find this address through the menu of your printer, either under Network Settings or by printing a test page.

Once you find this address, go to ResDesk. Login with your ONID credentials, click on Register a new device, fill in the MAC address and a description, accept the terms and conditions, and submit. It might take up to 15 minutes to add your device to the network.

Wireless Connection

There are two types of wireless printers: WiFi and Bluetooth.

If you have a WiFi printer, the only way to access the Internet is to set up a wireless router. However, this is not recommended, since it can conflict with the university’s wireless services.

How to Set Up a Router on ResNet

If you have a Bluetooth printer, ensure your computer has a Bluetooth adapter. This is a small device that allows your computer to recognize Bluetooth signals. The process of connecting the printer is highly automated. Windows has a wizard for installing the printer by going to Start -> Control Panel -> Hardware and Sound -> Printers -> Add a printer, while Macs have a Add Printer button under the Print menu that pops up when you try to print.

Using Wireless Routers on ResNet

ResNet provides wired network ports in every residence hall room, and most rooms are covered by the ResNet wireless network. We highly discourage the use of personal wireless routers and wireless access points as they can interfere with the OSU wireless coverage provided in all residence halls. If you have poor wireless coverage in your room, or need to connect more than one wired device, you can set up a wireless/wired router in your room.

Router Basics

A router is a network device allowing multiple computers, handheld devices and game consoles to communicate with each other and share a single connection to the Internet. They usually contain one uplink (WAN) jack and 4 Ethernet (LAN) jacks where network devices can be plugged in.

Securing Your Wireless Router

ResNet requires you to secure your wireless router to use it. You must have a password set up on your router so not just anyone can connect to it. Unfortunately, some routers ship with encryption turned off, leaving it completely exposed. Enable your router's encryption and use the strongest form supported by your computer. This will most likely be WPA2, as it is the most recent and most secure form. Only use other forms if you have a device that doesn't support WPA2.

Be sure to change the default login information to change settings to prevent others from changing your wireless settings.

login page

How To - Secure Wireless Router Set Up

Connecting the Router

Plug one end of an Ethernet cable into the orange or green internet jack in your room, and the other into the WAN, Uplink, or Internet port of the router. Connect your computer and other devices to the LAN ports on the router.

router ports

Register the Router

To get your connection working, you'll need to find and register the routers MAC address?. This may be physically written somewhere on the router, or you may be able to find it in the router's web–based interface. Consult your router's manual for the best way to find the adapter address.

MAC address

To register the device, login to ResDesk. You will be prompted to type in the hardware address found above, agree to the acceptable use policy, and click submit. Doing so will register your device.

Once the router is registered, all network devices connected to the router will have access to the network.

Additional Help

If you are having trouble setting up your router, or are wondering if it was secured correctly, feel free to call the OSU Computer Helpdesk at 541-737-3474. We can walk you through setup over the phone.

Use Policies

ResNet Use Policies

OSU provides network connections in support of the educational mission of OSU. Using the network at OSU is a privilege. As such, it is the responsibility of each patron to use these services appropriately and in compliance with all University, City, County, State and Federal regulations. The following policies are for the use of ResNet wired & wireless networks. These policies are in addition to OSU's Acceptable Use Policy, are not all-inclusive, and may be modified at any time.

Intended Use

Personal use of University computing resources that interferes with University business is not allowed. Network connections may not be used for any commercial purposes or used to provide Internet or network access to anyone besides the registered user. Do not share you a personal router or wireless connection with anyone else. Network services and wiring may not be modified or extended beyond the area of their intended use.

Excessive Use

The OSU network is a shared resource used by all members of the University community. Excessive use of bandwidth or applications that inhibit or interfere with the use of the network by others are not permitted.

File-Sharing & Copyright

Unauthorized digital reproduction and/or distribution of copyrighted materials is against federal law. Anyone found distributing (sharing) such material, including copyrighted music, digitized video from copyrighted motion pictures, copyrighted software, etc. is subject to termination of network services.

Wireless Access Points (WAP) & Routers on ResNet

Personal wireless access points and wireless routers connected to ResNet are allowed but discouraged. All UHDS residences already have wireless so personal WAPs should not be needed. All personal wireless access points and wireless routers must be secured so the connection is not openly shared. A user registering a wireless device is responsible for any violation of campus use policies originating from computers connecting to the wireless device. If the device causes network-related problems or is not secured, the ResNet user's account may be disabled without prior warning.

Unauthorized Access

Any unauthorized attempt to access another computer (on or off campus) or circumvent or defeat any mechanism put in place by OSU to manage the network is prohibited. Attempts will result in the immediate disconnection of the suspected network connection until the matter has been resolved.

Network & Email Identity

Forgery or other misrepresentation of one's identity via email or any other form of communication is a violation of University Policy. This includes forging of IP addresses or Ethernet adapter addresses to conceal a computer's identity.

Termination/Suspension of Access

Individuals or groups who violate this Use Policy may have their access to computing resources suspended or terminated upon discovery of a violation. In appropriate circumstances individuals may also be subject to disciplinary and/or legal action.

Liability

OSU and ResNet assumes NO responsibility for costs associated with loss or damage to a patron's personal computer and its associated peripheral equipment.

Use of network resources is governed by ResNet, Network Engineering and OSU's Acceptable Use Policy. Questions about these policies, or whether a particular activity would violate them, should be addressed by contacting the OSU Computer Helpdesk.

Contact Us

The OSU Computer Helpdesk provides walk-in and phone support for ResNet connections and software assistance on a variety of operating systems and software products, including internet tools, spyware and virus removal, software applications, and ONID.

Phone: 541.737.3474
Walk-in Helpdesk:  Valley Library - Main Floor at Reference Desk
Regular Term Hours:

Phone Center:

  • Monday-Thursday: 8am-7pm
  • Friday: 8am-5pm

Walk-Up Helpdesk:

  • Monday-Tursday: 8am-9pm
  • Friday: 8am-7pm
  • Sunday: 3pm-7pm
Summer & Breaks:

Phone Center and Walk-Up Helpdesk:

  • Monday-Friday: 8am-5pm (including new student week)

Please fill out the form located at http://oregonstate.edu/resnet/contact.php for more assistance.

Wireless

Wireless Coverage

Most buildings at OSU locations have wireless coverage. Outside areas are not necessarily covered for wireless.  Please note that some areas have better signal strength than others, and some areas are more congested than others. If you are having trouble with wireless coverage or performance, please contact the OSU Computer Helpdesk.

OSU Students and Employees

Most buildings now have wireless network access. 

You will need your ONID credentials to login to the wireless network or to register your computer.

Visitors and Conference Guests

Visitors and Conference attendees should use the "Visitor" SSID for wireless Internet access.

If your institution participates in eduRoam, you can connect to the "eduRoam" SSID and login with your home credentials.

Department laptops

Department laptops can be registered in Cyder by the Departmental Computing Administrator (DCA?) and they will automatically have access to the OSU Wireless Network.

Available Wireless Networks

Anyone who has a valid ONID account will have access to OSU wireless. For more information about who has access to the network, see our Getting Connected page.

There are four options available when connecting to the wireless network at OSU:

OSU_Secure is an encrypted connection and is more secure. OSU_Access is an unsecured connection providing the same resources. Visitor is a network designed for users only on campus for a day or short time period. Eduroam is a network for users from other participating universities to connect to with their university credentials; it can also be used by OSU students and employees who travel to other institutions.  

Eduroam Wireless

Eduroam (education roaming) is the secure worldwide federated network access service developed for the international research and education community. Eduroam provides per-user, per-session encrypted network access for visitors from participating institutions, without the need to gain guest credentials on arrival to an eduroam enabled location. Also study abroad students can join thousands of eduroam hotspots without any hassle or any data roaming charges.


Is my university part of eduroam?

The eduroam website lists the universities that participate in the eduroam federation.


How the OSU community can use eduroam

It is strongly recommended that you configure and test your device on the eduroam network at Oregon State University before you travel to another eduroam supported university. You can use your OSU credentials (as shown below) to establish a wireless connection.

Enter your credentials in the following format:

  • Username:  ONIDusername@oregonstate.edu
  • Password:  ONID password

How visitors login to eduroam at OSU

Persons from participating eduroam institutions may establish a wireless connection at OSU using their own university’s eduroam credentials. We highly recommend that before coming to Oregon State University that you test your settings at your campus. 

Eduroam will be visible to network devices anywhere that the OSU’s main wireless networks are available. The eduroam connection uses the same WPA2 encryption used by OSU_Secure, with a 48-bit initialization vector and a 128-bit encryption key.


Connecting your device to eduroam

Directions are provided by clicking your OS below.

Windows XP▸


Important End-of-Life Notice Regarding Windows XP

Microsoft will stop support and security patching for Windows XP on April 8, 2014. The international security community believes that Windows XP computers will be heavily targeted by organized crime and hackers as soon as Microsoft ends support. We strongly recommend that you migrate to a supported Windows platform, such as Windows 7 or Windows 8, before the end of March 2014.

Below are the steps to connect to eduroam with Windows XP. Please follow all directions closely for proper setup.

You may be prompted to accept a certificate after connecting; please go ahead and accept the warning.  If you are unable to connect and do not receive a certificate prompt. You will need to run the script below to put the correct certificate on your computer. You may download it below.

Download File: XP Certificate Script (xp_eduroam_auth.zip)

Instructions: 

1. Download the zip file

2. Extract it to your desktop

3. Run install-certs.bat (You will need admin rights on your computer)

4. Then follow the steps below to setup your connection.

If you are unable to connect after doing this please contact the OSU Computer Helpdesk.

Step 1 

Click Start, then click Run. A run box will open. When it does, type "ncpa.cpl" and click OK.

Step 2 

The network connections box will open. Once it does, right-click on your Wireless Network Connection entry, and click Properties.

Step 3 

A connection properties window should open. When it does, click the Wireless Networks tab at the top.

Note: You should see a list of wireless networks. If eduroam is already listed, highlight it and click the Remove button to clear out all old settings.

Click the Add button.

 

Step 4 

This will open a new connection box. Type in "eduroam" for the name, then select WPA2 for network authentication, and select AES for data encryption.

Click the Authentication tab at the top.

Step 5 

Select Protected EAP (PEAP) for the EPA Type.

Click the Properties button.

 

Step 6 

This will open a separate properties box. Un-check the Validate Server Certificate box, then click the Configure button at the bottom.

Step 7 

Another box will open. Un-check the Automatically use my Windows logon name and password box, and click OK.

 

Step 8

Click OK three times to close all the open settings boxes.

You should be back to the Network Connections page. Right-click on the Wireless Network Connection entry and click View Available Wireless Networks.

Step 9 

Windows should automatically connect to eduroam at this point. If it doesn't, just double-click on the eduroam entry to connect.

Windows will begin connecting. At some point, a popup window will appear asking for credentials. Click on this popup window to open the credentials page.

Step 10 

Before September 12, 2015 enter your ONIDusername@oregonstate.edu in the user name box, your ONID password in the password box, and leave the Logon domain box blank.

Click OK, and it will connect you to eduroam.


Windows Vista, 7, 8/8.1▸

 Automatic Vista, 7


To connect to the eduroam network:

    1. Click on your wireless network icon in your taskbar.
    2. Click on the eduroam network in the list, and click the Connect button.
    3. A window should pop up asking for a username and password.

A box should pop up asking for network authentication credentials. Enter your ONIDusername@oregonstate.edu in the top box, then your ONID password in the bottom box and click OK.

For the Username the "@Oregonstate.edu" is required.

 

If this is your first time connecting to the eduroam network, you may be presented with a certificate warning. Please go ahead and select the Connect option

Note
: If you are unable to connect automatically, try the manual steps below.


 


 Automatic 8/8.1


To connect to the eduroam network:

  1.  
    1. Click on your wireless network icon in your taskbar.
    2. Click on the eduroam network in the list, and click the Connect button.

A box should pop up asking for network authentication credentials.

Enter your ONIDusername@oregonstate.edu in the

top field, then your ONID password in the bottom field and click OK.

For the Username the "@oregonstate.edu" is required.

Click Connect to finish connecting to the network.  

 


 Manual Vista, 7, 8/8.1


Below are the manual steps to connect to eduroam with Windows Vista, 7, and 8/8.1. Please follow all directions closely for proper setup.

All of the images below can be clicked on if you need a larger view.

Step 1

For Windows Vista & Windows 7:  

Click Start, then click Control Panel. Once the Control Panel opens, click Network and Internet, then Network and Sharing Center, then on the left-hand side, click Manage Wireless Networks.

A list of your saved wireless networks (if any) should open up.

 

For Windows 8/8.1:

Right click the wireless icon on the taskbar in desktop mode.  Click Network and Sharing Center.  Under Change your network settings, click Set up a new connection or network. A new window should open.  Click Manually connect to a wireless network, then click Next.  Skip to Step 4.

Step 2Wireless Connection Properties Menu

Click the Add button on this page.

Note: If eduroam is already listed here (if you tried to add it already), delete it from the list before continuing to clear out any old settings.

Step 3Wireless Networks List

A separate window should open. When it does, select Manually Create a Network Profile.

Step 4Association Screen

This will open a new connection box. Type in the following information:

  • Network Name: eduroam
  • Security Type: WPA2_Enterprise
  • Encryption Type: AES

Leave everything else the way it is. Once finished, it should look like the screenshot to the right (click on it for a larger view). Click the Next button when you are done.

Step 5Success Added

A window should appear saying that you Successfully added eduroam. Click the Change Connection Settings option, and a new settings window should open.

Step 6PEAP Properties

Click on the Security tab at the top, and verify that Security type is still WPA2-Enterprise, Encryption Type is still AES, and theNetwork Authentication Method is set to Microsoft: Protected EAP (PEAP).

Click on the Settings button next to the drop-down menu.

Step 7PEAP Settings

Un-check the box next to Validate Server Certificate.

Make sure that the Secure Authentication Method is set to Secure Password (EAP-MSCHAP v2), and then click the Configure button next to it.

Step 8Auto Login Settings

Un-check the box next to Automatically use my Windows logon name and password.

Click OK two times to close the open settings windows.

Step 9

Click the Advanced settings button advanced settings

Step 10Authentication mode

Check the box next to Specify authentication mode.  Change the dropdown to User authentication and click Save credentials.

Step 11ONID Login

A box should pop up asking for network authentication credentials.

Enter you ONIDusername@oregonstate.edu in the top box, then your ONID password in the bottom box and click OK.

For unified employee accounts use ONIDusername@oregonstate.edu

For employees who are not yet unified, use ONIDusername@onid.oregonstate.edu

For the Username the "@onid.oregonstate.edu" or "@oregonstate.edu is required. 

Click OK three times to close the setup window.

Step 12Connect to Secure Network

You should be looking at the Successfully added eduroam window again. Click Close to close this window.

Click on the wireless icon in the lower right-hand corner of your taskbar, select the eduroam network from the list, and click Connect.

Step 11

If it asks you to set a location for eduroam, choose Public Network.

You should now be connected to the eduroam network!


Mac OS X 10.7-10.10▸

 Automatic Setup▸


Step 1Wireless Connection Properties Menu

Click the wireless icon in the upper-right hand corner and select eduroam from the list.

Step 2Wireless Authentication Request

A window will open asking for a username/password. ONIDUsername@oregonstate.edu in the User Name box, and your ONID Password in the Password Box.

Click Join

You may be asked to enter your credentials again.  Enter the exact same as entered here and click OK.

Step 3Association Screen

Your computer will then attempt to connect to eduroam.

If you get a popup similar to the one on the right asking to verify a certificate, click Continue.

 

 


 Manual Setup▸


Step 1

Select the Apple from the top left corner.  Select System Preferences

Step 2

Select Network from the menu. 

 

Step 3

Select Advanced.  

 

Step 4

Select the Add(+) button to add a network.  

 

Step 5

Enter ONIDUsername@oregonstate.edu in the User Name box, and your ONID Password in the Password Box.

 

Android▸


For users trying to connect to eduroam on OSU campus, please follow the instructions below.  

Your Android device may differ from the device used in this instruction set, but the steps should be similar.  

These are the general settings that a mobile device will have to have in order to connect to eduroam:

SSID: eduroam

Security: WPA2 Enterprise (Or 802.1x EAP)

EAP Method: PEAP (PEAPv0 / EAP-MSCHAPv2)

Key Type: AES (or automatic)

Phase2 Type: MSCHAPv2

Username/Identity: ONID username@oregonstate.edu

Password: ONID Password

 


 

Step 1: 

Open Settings.

 

Step 2:

Go to Wifi

 

Step 3:

Enter wireless configuration


iPad/iPhone▸


Below are the directions for connecting your Apple mobile device to the eduroam network on the OSU campus.

 

Step 1

Tap the the Settings on your iPad/iPod home screen.

Home screen selecting setttings 

Step 2 

Select the Wi-Fi menu option.

Select the eduroam network from the options that appear on your screen.

 

Step 3

You should now be asked to put in your username and password.

For your username you will need to put in your ONIDusername@oregonstate.edu. 

For your password you will need to use your ONID password.

 

Step 4

You may be presented with a certificate warning please go ahead and accept the warning, so that you can can connect to eduroam. 

If you are unsure or want to double check the validity of the certificate, please feel free to contact the OSU Helpdesk.

You should now see a check mark next to eduroam in the wifi network list, and your wireless signal strength in the top left corner of the screen.  

 

OSU Secure

What is OSU_Secure?

OSU_Secure is an option for Students and Employees on campus who require data encryption while accessing the internet. It is generally recommended to use OSU_Secure over OSU_Access whenever possible

Accessing OSU_Secure

You can either connect automatically or manually to the OSU_Secure. Connecting automatically should prompt for your onid username and password. If it doesn't, use the general settings for the OSU_Secure network to set it up manually:

  • SSID: OSU_Secure
  • Security: WPA2 Enterprise
  • EAP Method: PEAP (PEAPv0/EAP-MSCHAPv2)
  • Key Type: AES (or automatic)
  • Phase2 Type: MSCHAPv2
  • Username: ONID Username
  • Password: ONID Password

More detailed instructions with pictures are available by clicking on your device below!

Windows XP▸


Important End-of-Life Notice Regarding Windows XP

Microsoft will stop support and security patching for Windows XP on April 8, 2014. The international security community believes that Windows XP computers will be heavily targeted by organized crime and hackers as soon as Microsoft ends support. We strongly recommend that you migrate to a supported Windows platform, such as Windows 7 or Windows 8, before the end of March 2014.

Below are the steps to connect to OSU_Secure with Windows XP. Please follow all directions closely for proper setup.

All of the images below can be clicked on if you need a larger view.

Step 1Run Dialog

Click Start, then click Run. A run box will open. When it does, type "ncpa.cpl" and click OK.

Step 2Wireless Connection Properties Menu

The network connections box will open. Once it does, right-click on your Wireless Network Connection entry, and click Properties.

Step 3Wireless Networks List

A connection properties window should open. When it does, click the Wireless Networks tab at the top.

Note: You should see a list of wireless networks. If OSU_Secure is already listed, highlight it and click the Remove button to clear out all old settings.

Click the Add button.

 

Step 4Association Screen

This will open a new connection box. Type in "OSU_Secure" for the name, then select WPA2 for network authentication, and select AES for data encryption.

Click the Authentication tab at the top.

Step 5Authentication Tab

Select Protected EAP (PEAP) for the EPA Type.

Click the Properties button.

 

Step 6PEAP Properties

This will open a separate properties box. Un-check the Validate Server Certificate box, then click the Configure button at the bottom.

Step 7Auto Logon

Another box will open. Un-check the Automatically use my Windows logon name and password box, and click OK.

 

Step 8

Click OK three times to close all the open settings boxes.

You should be back to the Network Connections page. Right-click on the Wireless Network Connection entry and click View Available Wireless Networks.

Step 9Popup

Windows should automatically connect to OSU_Secure at this point. If it doesn't, just double-click on the OSU_Secure entry to connect.

Windows will begin connecting. At some point, a popup window will appear asking for credentials. Click on this popup window to open the credentials page.

Step 10Credential Page

Enter your ONID username in the user name box, your ONID password in the password box, and then type "ONID" in the Logon domain box.

Click OK, and it will connect you to OSU_Secure.


Windows Vista, 7▸


Connect Automatically

To connect to the OSU_Secure network:

  1. Click on your wireless network icon in your taskbar.
  2. Click on the OSU_Secure network in the list, and click the Connect button.
  3. A window should pop up asking for a username and password. Enter your ONID Username and ONID Password, and hit enter. Your computer should then connect to OSU_Secure.

Note: If you are unable to connect automatically, try the manual steps below:


 

Connect Manually

Below are the manual steps to connect to OSU_Secure with Windows Vista/7. Please follow all directions closely for proper setup.

All of the images below can be clicked on if you need a larger view.

Step 1

Click Start, then click Control Panel. Once the Control Panel opens, click Network and Internet, then Network and Sharing Center, then on the left-hand side, click Manage Wireless Networks.

A list of your saved wireless networks (if any) should open up.

Step 2Wireless Connection Properties Menu

Click the Add button on this page.

Note: If OSU_Secure is already listed here (if you tried to add it already), delete it from the list before continuing to clear out any old settings.

Step 3Wireless Networks List

A separate window should open. When it does, select Manually Create a Network Profile.

Step 4Association Screen

This will open a new connection box. Type in the following information:

  • Network Name: OSU_Secure
  • Security Type: WPA2_Enterprise
  • Encryption Type: AES

Leave everything else the way it is. Once finished, it should look like the screenshot to the left (click on it for a larger view). Click the Next button when you are done.

Step 5Success Added

A window should appear saying that you Successfully added OSU_Secure. Click the Change Connection Settings option, and a new settings window should open.

Step 6PEAP Properties

Click on the Security tab at the top, and verify that Security type is still WPA2-Enterprise, Encryption Type is still AES, and the Network Authentication Method is set to Microsoft: Protected EAP (PEAP).

Click on the Settings button next to the drop-down menu.

Step 7PEAP Settings

Un-check the box next to Validate Server Certificate.

Make sure that the Secure Authentication Method is set to Secure Password (EAP-MSCHAP v2), and then click the Configure button next to it.

Step 8Auto Login Settings

Un-check the box next to Automatically use my Windows logon name and password.

Click OK three times to close the open settings windows.

Step 9Connect to Secure Network

You should be looking at the Successfully added OSU_Secure window again. Click Close to close this window.

Click on the wireless icon in the lower left-hand corner of your dock, select the OSU_Secure network from the list, and click Connect.

Step 10ONID Login

A box should pop up asking for network authentication credentials. Enter your ONID username in the top box, then your ONID password in the bottom box and click OK.

Step 11

If it asks you to set a location for Secure, choose Public Network.

You should now be connected to the OSU_Secure network!


Windows 8/8.1▸


Connect Automatically

To connect to the OSU_Secure network:

  1. Click on your wireless network icon in your taskbar.
  2. Click on the OSU_Secure network in the list, and click the Connect button.
  3. A window should pop up asking for a username and password. Enter your ONID Username and ONID Password, and hit enter. Your computer should then connect to OSU_Secure.

Note: If you are unable to connect automatically, try the manual steps below:


 

Connect Manually

Below are the manual steps to connect to OSU_Secure with Windows Vista/7/8/8.1/10. Please follow all directions closely for proper setup.

All of the images below can be clicked on if you need a larger view.

Step 1

Right click on your wirless icon in the taskbar, then click Open Network and Sharing Center.


A list of your saved wireless networks (if any) should open up.

Step 2Wireless Connection Properties Menu

Click the Set up a new connection or network button on this page.

Note: If OSU_Secure is already listed here (if you tried to add it already), delete it from the list before continuing to clear out any old settings.

Step 3Wireless Networks List

A separate window should open. When it does, select Manually Create a Network Profile.

Step 4Association Screen

This will open a new connection box. Type in the following information:

  • Network Name: OSU_Secure
  • Security Type: WPA2_Enterprise
  • Encryption Type: AES

Leave everything else the way it is. Once finished, it should look like the screenshot to the left (click on it for a larger view). Click the Next button when you are done.

Step 5Success Added

A window should appear saying that you Successfully added OSU_Secure. Click the Change Connection Settings option, and a new settings window should open.

Step 6PEAP Properties

Click on the Security tab at the top, and verify that Security type is still WPA2-Enterprise, Encryption Type is still AES, and theNetwork Authentication Method is set to Microsoft: Protected EAP (PEAP).

Click on the Settings button next to the drop-down menu.

Step 7PEAP Settings

Un-check the box next to Validate Server Certificate.

Make sure that the Secure Authentication Method is set to Secure Password (EAP-MSCHAP v2), and then click the Configure button next to it.

Step 8Auto Login Settings

Un-check the box next to Automatically use my Windows logon name and password.

Click OK two times to close the open settings windows.

Step 9Auto Login Settings

This time, click on Advanced Settings for one more change

 

Step 10Auto Login Settings

Check the Specify authentication mode box

Select User authentication from the dropdown box

Step 11Connect to Secure Network

You should be looking at the Successfully added OSU_Securewindow again. Click Close to close this window.

Click on the wireless icon in the lower left-hand corner of your dock, select the OSU_Secure network from the list, and clickConnect.

Step 12ONID Login

A box should pop up asking for network authentication credentials. Enter your ONID username in the top box, then your ONID password in the bottom box and click OK.

Step 13

If it asks you to set a location for Secure, choose Public Network.

You should now be connected to the OSU_Secure network!


Mac OS X 10.5 and Older▸


All of the images below can be clicked on if you need a larger view.

Step 1Apple Menu

Click on the Apple icon in the upper-left hand corner, then select System Preferences.

Step 2Wireless Network Icon

Click on the Network icon on this screen.

Step 3Association Screen

Select Airport from the list on the left, then click the Advanced button.

Step 4Association Screen

Click the '+' symbol to add a new wireless network.

Step 5Network Settings

Type OSU_Secure for the Network Name, and select WPA2 Enterprise for security. More fields should appear after selecting this.

In the Username box, type your ONID username.

Enter your ONID password in the password box. Leave the 802.1X box alone at its default value.

Step 6Association Screen

Click the OK button at the bottom of the screen.

Step 6Apply Button

Now lick the Apply button. This should close all the open settings windows.

Step 7Association Screen

Click the Airport icon in the upper-right hand corner, and select OSU_Secure from the list.

Step 8Authentication Screen

Your computer will then attempt to connect to OSU_Secure.

If you get a popup similar to the one on the right asking to verify a certificate, click Continue.


Mac OS X 10.6 and Younger▸


Step 1

Click the wireless icon in the upper-left hand corner
and select OSU_Secure from the list.

Step 2

A window will open asking for a username/password. Enter your ONID Username in the User Name box, and your ONID Password in the Password Box.

Click OK.

Step 3Association Screen

Your computer will then attempt to connect to OSU_Secure.

If you get a popup similar to the one on the right asking to verify a certificate, click Continue. You may need to enter your computer's administrator password to proceed. 


Linux (Unix)▸


PLEASE NOTE:

The OSU Computer Helpdesk does not officially support Linux devices on the secure wireless network. Most should work fine if configured properly, but if any questions arise, they should be directed to the Linux community (there is a Linux Users Group on campus as well). The details on this page are only suggestions that have been reported to work in the past.

The general settings for the OSU Secure network are as follows:

  • SSID: OSU_Secure
  • Security: WPA2 Enterprise
  • EAP Method: PEAP (PEAPv0/EAP-MSCHAPv2)
  • Key Type: AES (or automatic)
  • Phase2 Type: MSCHAPv2
  • Domain (If required): ONID
  • Username: ONID Username
  • Password: ONID Password

If you are unable to get the default wireless manager to work, users have had success switching to WICD as their wireless manager.

For help installing WICD for your flavor of Linux, see the WICD Downloads Page. The top of this page also provides some basic troubleshooting steps to start using it.

NOTE: Once you install WICD, you will have to uninstall or stop your other wireless manager to use it.


Mobile Settings▸


These are the general settings that a mobile device will have to have in order to connect to OSU_Secure.

  • SSID: OSU_Secure
  • Security: WPA2 Enterprise (Or 802.1x EAP)
  • EAP Method: PEAP (PEAPv0 / EAP-MSCHAPv2)
  • Key Type: AES (or automatic)
  • Phase2 Type: MSCHAPv2
  • Username: ONID Username
  • Password: ONID Password
  • Note: Under Show advanced options make sure Proxy settings is set to none, otherwise you will be unable to save.

Note: These pictures only reflect one version of Android. If you cannot set up your phone on the network, please call us at: 541-737-3474

In general, please find OSU_Secure in your Wi-Fi settings. Once you click OSU_Secure, it's going to request that you put in a username, and a password. Proceed to put your ONID username, and your ONID password in the appropriate fields. 

If it asks you to accept a network certificate after you've successfully entered your ONID username and ONID password in the appropriate login fields - please accept this certificate. Once you've fully accepted - you should have access to the wireless network.

Android Wireless Settings Screen Android, Add Network Screen

If your device is not listed, feel free the click the Feedback Button below to request information!


"Fun Facts:"▸


Why OSU_Secure?

Secure networks ensure the safety of sensitive information transmitted over the web, such as banking transactions and emails. Wireless clients using the OSU_Access network will be limited to what they can access. You can use the VPN service on the OSU_Access network to have similar to secure access capabilities that OSU_Secure provides.

What does the "Secure" part of OSU Secure mean?

The secure part means that any data you send over the wireless connection is encrypted. Browsers and websites can encrypt the data transmissions themselves, which happens on most or all sites that transfer any sensitive information. You can determine if a website is encrypting information when the URL indicates an HTTPS connection, as opposed to an unencrypted HTTP connection (S stands for secure). The encryption done by the wireless network is another layer of security that helps protect your sensitive information on all websites. The following is more technical information which is unnecessary for the use of the wireless networks.

Examples:

Unsecured Wireless (OSU_Access):

Data sent through an HTTP connection will be transmitted over the wireless network completely unencrypted. If you are submitting a comment to an unsecured forum the data would be transmitted in clear text which could be read by anybody with the correct software. For poorly designed websites they may also be able to see the username, password, and what website you were trying to log in to.

Data sent through an HTTPS connection will be encrypted on your computer and sent through the network. Anybody with the correct software would be able to see where you were sending the information to but not the actual information being sent. (more technically the header information will not be encrypted but the data will be).

Secured Wireless (OSU_Secure):

Data sent through either type of connection will still result in everything being encrypted. Anybody with the correct software will be able to see that you are sending and receiving data but they will not be able to tell where you are sending it or what information you are sending (including usernames and passwords).


OSU_Access

What is OSU Access?

OSU Access is the unsecured campus wireless network. Anybody with an ONID account can connect.

How do I connect?

You can connect to OSU Access using your laptop's wireless connection. If it is set to automatically connect, it may ask you if you really want to connect to it. You may also have to select it from the list of wireless networks, and it may ask you if you really want to connect here as well. In either case select OK, or Connect.

If the device has been registered previously, launching a web browser will simply take you to your home page at this point.

If you have not registered the device before, when you launch your browser you should get a sign-in/registration page. You can choose to either sign in, which provides a temporary 16 hour login, or you can register your computer's MAC address? so that you don't have to sign in again. We strongly recommend that customers permanently register their machines.

For instructions on how to register your machine, click here.

OSU Secure Recommendation

It is highly recommended that users, when possible, always use OSU Secure.  Connections over OSU Secure are encrypted and secure, while OSU Access transmissions can be intercepted with the proper software.  OSU Secure provides the same resources and availablity as OSU Access.  It only requires a single setup, but once done will allow users to connect automatically like OSU Access.  For instructions on how to connect to OSU Secure, click here.

Visitor Wireless

The Visitor network is free and it is intended solely for visitors from off campus. OSU employees and students are still encouraged to use the OSU_Secure wireless network.

Aside from using the University’s existing wireless infrastructure, no OSU staff or resources are involved; routing and management is provided by Peak.

  • A login/agreement appears every four (4) hours.
  • Capacity of this network is limited.
  • OSU does not provide support for this free service.
  • OSU does not guarantee that this free service will work for everyone; nor does Peak.  
  • This is NOT intended as a replacement for OSU_Access or OSU_Secure. It’s strictly a free service provided as a temporary convenience for visitors to OSU.
  • This network will not be appropriate for anyone authorized to use our existing OSU networks.

Wireless Registration

Wireless registration allows customers to automatically connect to a wireless network on campus without having to repeatedly sign in. To register your device log into our Wireless Registration tool and follow the instructions below:


Before you begin, find your Wireless Hardware Address.

  1. Turn on and log into your laptop or device.
  2. Connect to the unsecured OSU_Access wireless network. 
    1. Note - Using OSU Secure is the preferred and recommended wireless connection.
  3. Open your preferred web browser.
  4. Your web browser will be automatically redirected to the OSU Wireless Network Authentication Page.
  5. Click on the Register your Wifi Device Here link and log in with your ONID username and password. (It may seem like the link just loops back to the same page - don't worry about that and log in.)

  6. Wireless Registration

  7. Read through the acceptable use policy, check the box at the bottom of the page indicating your compliance with the use policies as well as the box affirming you understand that illegal file sharing is not allowed on the OSU Wireless Network, and then click I agree box.
  8. wireless network policy

  9. On the next screen, enter in a name for your device and its hardware address (It should look like this “00:60:08:9A:42:AD”). Click Register to submit your changes.
  10. enter hardware address

  11. Wait 5-10 minutes for your computer to be registered. If you want to use the internet immediately you can use the temporary login on the starting registration page.
  12. Congratulations! You are now registered permanently on the OSU wireless network.

Using Your Telephone

Setup | FAQ | Using Your Telephone | Voice/E-mail Integration | Glossary / Feature Descriptions

 

If you haven't setup your voice mailbox, visit the Setup page and follow the instructions to setup your Voice Mailbox.

 

Voice Mail Basics

 

Voice Mail and Phone Tips and Tricks

Press [1] to replay the message from the beginning.
Press [3][3] to skip to the end of the message.
Pressing [1]  or [3] a single time, will rewind or advance a few seconds.
Pressing [3][3][7] will delete the message.
Pressing [3][3][9] will save the message and leave it marked as unread.
Pressing [#] at any time will skip to the next message and mark the current message as read. 

Pick up your phone and get a dial tone.
Press [*][8]
Hang up the phone.
To Cancel:
Pick up your phone and get a dial tone.
Press [#][8][8] and hang up the phone.

Pick up your phone and get a dial tone.
Press [*][2] followed by the 5-digit campus extension number where calls will be forwarded.
Hang up the phone.
To stop forwarding your calls:
Pick up your phone and get a dial tone.
Press [#][2][2] and hang up the phone.

NOTE: To be found at an off-campus number, you need to configure Call Me or Find Me via the Web Configuration Tool or Outlook plug-in.

Guide to Analog Phones

Documentation for Single line/Analog Telephone Sets:
Models: 2500, 6210, 6211, 6220, 6221, 8101, 8110

This document can also be picked up from your department coordinator or from the Telecommunication
Services Office.

All of the below is Copyright protected by JTM Associates, Inc.

Call Features

Abbreviated Dialing/Speed Calling

 

Signals

 

Automatic Call Back/Return Call - To be called back when a busy extension becomes free or when a party returns to their office.

To activate a busy extension:

While listening to a busy signal, DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*5) HEAR Confirmation TONE, HANGUP, Notes 1 & 2

To Activate to an unanswered
extension:

While listening to the ring, DEPRESS [FLASH/RECALL], HEAR Recall Dial Tone, DIAL (*5), HANG UP, Notes 1, 2, & 3

When you are called back:

Listen for three short rings, LIFT Receiver and HEAR ringing, WAIT for answer, Note 4

To Cancel:

Listen for Dial Tone, DIAL (#55), HEAR Confirmation Tone, HANG UP

Notes:

Note 1: If you reach a Reorder/Fast Busy, you either have another Automatic Callback active or someone else has previously activated the feature to the same number and is waiting callback.
Note 2: If you are on a call when the system calls you back, you will receive three beeps. You have 15 seconds to take the call before it is automatically canceled.
Note 3: The next time the called party uses their phone, you will be called back when they hang up.
Note 4: If you hear a short busy signal followed by Confirmation Tone, the extension you called became busy before you answered, Hang up and your Automatic Callback will be reactivated.

Call Forwarding All Calls - To have all your incoming calls ring at another phone.

To Activate

Listen for Dial Tone, DIAL (*2), HEAR Dial Tone, DIAL Extension HEAR Confirmation Tone, HANG UP, your calls will be forwarded, Note 1

To Cancel

Listen for Dial Tone, DIAL (#22) HEAR Confirmation Tone, HANG UP

Note:

Note 1: you must cancel Send All Calls, if it is active, for forwarding to operate.

Call Forwarding Busy & Don't Answer -To have your incoming calls ring at another phone when your line is either busy or does not answer after 3 rings.

To Activate:

Listen for Dial Tone, DIAL (*3), HEAR Dial Tone, DIAL Extension HEAR Confirmation Tone, HANG UP, your calls will be forwarded, Note 1

To Cancel:

Listen for Dial Tone, DIAL (#22) HEAR Confirmation Tone, HANG UP, Note 2

Notes:

Note 1: You must cancel Send All calls, if it is active, for forwarding to operate.
Note 2: You do not have to cancel existing forwarding in order to change either the forwarding destination or type of forwarding and destination.

Call Hold - To place a call on hold.

To Hold a call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) HEAR Dial
Tone, LAY RECEIVER DOWN/do not hang up

To Hold a call and consult with another party:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) HEAR Dial
Tone, DIAL 3rd Party, Party Answers, Converse

To Alternate between parties:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, Begin Talking
Immediately, Note 1

To Return to held call:

HANG UP, Your phone will ring with three short rings, ANSWER/Resume
Conversation, Note 2

Notes:

Note 1: Your present call is put on hold and the
previously held call is returned to your line unless the party has hung
up. If the party has hung up, you will receive Dial Tone. Hang
up and your phone will be rung back with three short rings with the
remaining party.
Note 2: The present party (if any) is disconnected and your
phone will be rung back if the held party is still holding. If your
phone rings back but with one or two rings instead of three short rings you
are receiving a new call.

Call Pick-Up - To answer a ringing phone in your Pick-up Group

To Pick Up from an idle phone:

Listen for Dial Tone, DIAL (*7) Begin talking immediately,
Note 1

To Hold a call and consult with another party:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, Dial (*4) HEAR Dial
Tone, DIAL (*7) Begin Talking Immediately,
Note 2

To alternate between parties:

DEPRESS [FLASH/RECALL] Hear Recall Dial Tone, Dial (*4) Begin talking
immediately
Notes 3 & 4

To Return to held call:

HANG UP, Your phone will ring with three short rings, ANSWER/Resume
Conversation, Note 5

Notes:

Note 1: If you receive a Busy signal, either the calling
party hung up, someone else picked up the call, or the ringing phone is not
in your Pickup Group.
Note 2: Your present call is put on hold and the incoming call
is put through unless it was either picked up by someone else or the
calling party hung up. In either of these cases, you will receive a
busy signal. Hang up and you will be rung back if the held party is
still holding. If you are not rung back, your party hung up while
waiting.
Note 3: Your present call is put on hold and the previously
held call is returned to your line unless the party has hung up. If
the party has hung up, you will receive Dial Tone. Hang up and your
phone will be rung backup with three short rings with the remaining party.
Note 4: If you did not dial (*4) before (*7) when you put your
original call on hold, you will get a 3-way conference with the two parties
after you depress [FLASH/RECALL]
Note 5: The present party (if any) is disconnected and your
phone will be rung back if the held party is still holding. If your
phone rings back but with one or two rings instead of three short rings, you are receiving a new call.

Call Coverage - To redirect your calls to Coverage.

Busy and Don't Answer Coverage:

If activated by your Counselor, your calls will automatically be
redirected to your first available Coverage Point after three rings and/or
(Depending on Counselor specifications) if your line is busy

Send All Calls To Coverage - To Activate:

Listen for Dial Tone, DIAL (*8) HEAR Confirmation Tone, HANG UP, All
of your calls will be redirected to your first available Coverage Point

Send All Calls To Coverage - To Cancel:

Listen for Dial Tone, DIAL (#88) HEAR Confirmation Tone, Hang up

Data
Privacy/Priority Calling Deny
- To
block Priority Call Waiting Beep tones on your line.

To Activate:

Listen for Dial Tone, DIAL (#50) HEAR Dial Tone, PROCEED with dialing
the extension or outside number as otherwise instructed, Note 1

To Cancel:

HANG UP, This feature is automatically canceled when you hang up

 

Notes:

Note 1: This feature cannot be activated for incoming
calls unless the incoming call is first parked and then retrieved after
dialing the Privacy Feature code.

 

Last Number
Redial
- To have the system redial the last number you called.

To Activate:

Listen for Dial Tone, DIAL (#73) WAIT for number to be dialed, Note
1

Notes:

Note 1: Last Number Redial wil
not redial an
Authorization Code.

Paging - To page over loudspeakers in your department

To Page from an idle phone:

Listen for Dial Tone, DIAL ( )Page or [DIAL
paging zone code and PAGE (as locally optioned)], HANG UP

To Hold a call and page:

Use the Park Feature below to park the call, then use "To Page
from an idle phone" above

Parking Deluxe - To park a call so that it can be retrieved from
either another or your phone.

To Park a call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL
( ), HEAR Dial Tone, DIAL (the extension number where the
call is to be parked or # if it the same as current number), HEAR
Confirmation Tone, HANG UP, Note 1

To Retrieve a parked call from an idle phone:

Listen for Dial Tone, DIAL (#77) Hear Dial Tone, Dial (the extension
number where the call is to be parked or # if it the same as current
number), HEAR Confirmation Tone, Begin talking immediately, Note
2

To Hold a call and retrieve a parked call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) HEAR Dial
Tone, DIAL (#77) HEAR Dial Tone, DIAL (the extension number where the call
is to be parked or # if it the same as current number), HEAR Confirmation
Tone, Begin talking immediately, Note 2

To return to a held call:

HANG UP, Your phone will ring with three short rings, ANSWER/Resume
Conversation, Note 3

Notes:

Note 1: If you receive a busy signal, someone else is
parking a call. If you receive a reorder signal, call is already
parked on the extension. You will be rung back in three minutes if
the call is not retrieved and your line is available to be called.
Note 2: If you receive siren tone, either the party has hung
or you dialed an extension that does not have a parked call.
Note 3: The present party (if any) is disconnected and your
phone will be rung back if the held party is still holding. If your
phone rings back but with one or two rings
instead of three short rings, you are recieved
a new call.

Priority
Calling/Call Waiting (To Answer)
-
To transfer a call or conference a third party

To Hold a call and answer a call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) Begin talking
immediately, Note 1

To Alternate between calls:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) Begin talking
immediately, Notes 2 & 3

To Return to a held call:

HANG UP, Your phone will ring with three short rings, ANSWER/Resume
Conversation, Note 3

Notes:

Note 1: Your present call is put on hold and the
incoming call is put through unless the calling party hung up. If the
calling party hung up, you will receive a Dial Tone. Hang up and you
will be rung back if the held party is still holding. If you are not
rung back, your party hung up while waiting.
Note 2: Your present call is put on hold and the previously held call is returned to your line unless the party has hung up. If the party has hung up, you will receive Dial Tone, Hang up and your phone will be rung back with three short rings with
the remaining party.
Note 3: If you dial (*7) to pick up another call instead of (*4) to answer the Priority Call, you will get the picked up call. If you then depress [FLASH/RECALL] you will get a 3-way call conference with the last two parties.
Note 4: The present party (if any) is disconnected and your phone will be rung back if the held party is still holding. If your phone rings back but with one or two rings instead of three short rings, you are receiving a new call.

Send All Calls - See Call Coverage feature

Transfer/Conference- To transfer a call or conference a third party

To Transfer a call:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL third party Note
1
, ANNOUNCE call, DEPRESS [FLASH/RECALL], INTRODUCE parties and HANG
UP,
Note 2

To Conference a third party:

DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL third party Note
1
, ANNOUNCE call, DEPRESS [FLASH/RECALL], INTRODUCE parties and begin
conference.

To Drop a third party from a conference:

DEPRESS [FLASH/RECALL], Third party is released

To Drop a busy signal, a ring no answer, or recording, etc.:

DEPRESS [FLASH/RECALL] HEAR Busy/Ring-No-Answer/Recording, etc.
DEPRESS [FLASH/RECALL], Busy/Ring, Recording are released, CONTINUE
conversation with remaining party.

Notes:

Note 1: If the party or number you dialed cannot be reached for any reason (dialing error, busy, ring-no-answer, wrong person, recording, etc.) depress [FLASH/RECALL]. If you reached a number that rings-no answer or is outside the
system (an access code such as 9 was dialed) you will be reconnected with your original party along with your third party connections. If you reached an extension that was busy, the busy signal will remain.
Depress [FLASH/RECALL] again to release the third party connection or
extension busy signal.
Note 2: Parties transferred using Guest Password will not receive the personal greeting of the mail box.

Transfer to Audix/Voice Mail - To transfer a call to Voice mail

To Transfer a Call You Received by Call Coverage /Call Pickup To the Called Party's Voice Mail:

If the calling party confirms that they called the desired party's extension rather than your extension, DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (#89) HANG UP, Note 1

To Transfer a Call Made to Your Extension To Another Party's Voice
Mail

If the calling party called your extension but desired another party's voice mail, DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL 7-7131(Audix) WAIT for Audix to Answer, DIAL the extension number of the desired party's mail box DIAL (#), HANG UP.

Notes:

Note 1: If the caller dialed your extension instead of the desired party's extension, the call will be transferred to your voice mailbox.

Abbreviated Dialing/Speed Calling
The following local/long distance telephone numbers including access codes, area codes, and international codes may be dialed automatically by using the procedures below:
Personal List

To Access Personal List to Make A Call:

Listen for Dial Tone, DIAL (*0) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for answer

To Program A Number To Be Called Using Personal List:

  1. Listen for Dial Tone, DIAL (#80) HEAR Dial Tone, DIAL (1) HEAR Dial Tone
  2. DIAL an Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone
  3. DIAL the number to be called including appropriate access codes such as 9)
  4. DIAL (#) HEAR Recall
    Dial Tone, HANG UP/OR Program next Dial Code by dialing the code
    (01-99, 00) and continuing with step #3 above.

Note:

The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor. For all numbers except International Numbers (9-011- etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4.

Group List

To Access Group List to Make A Call:

Listen for Dial Tone, DIAL (*1) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for answer

To Program A Number To Be Called Using Group List

  1. Listen for Dial Tone, DIAL (#81) HEAR Dial Tone, DIAL the four digit Group List Number (eg. 0001) HEAR Dial Tone
  2. DIAL the two digit Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone.
  3. DIAL the number to
    be called including appropriate access codes such as 9)
  4. DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.

Notes:

Note 1: The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor. For all numbers except International Numbers (9-011- etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4.

Note 2: Only the controlling extension can program a Group Abbreviated Dialing List.

Signals
One short ring - call from another extension
One short tone - your call is going to a coverage point
Two short rings - call from outside system
Three short rings or three soft beeps - priority call, automatic callback, or consult
"Call Waiting Ring Back" - ring with lower pitch to the end (signals caller that call waiting tones have been sent to called extension and extension is busy)

 

If you have any questions or comments about the web site please contact Telecom Customer Service

Guide to Digital Phones

"How to" for Digital/Multi-line Telephone Sets
6408,6416,6424,7434,8410,8434

All of the below is copyright protected by the JTM Associates, Inc.

Call Features

Abbreviated Dialing Lists

Displays & Codes

Automatic Call Back / Return Call - To be called back when a busy extension becomes free or when a party returns to their office.

To Activate to a busy extension:

While listening to a busy signal, DEPRESS [AUTOMATIC CALLBACK] HEAR Confirmation Tone, HANG UP,
Note 1

To Activate to an Unanswered extension:

While listening to a busy signal, DEPRESS [AUTOMATIC CALLBACK] HEAR Confirmation Tone, HANG UP, Notes 1 and 2

When you are called back:

Listen for three short rings, LIFT Receiver and HEAR ringing, WAIT for answer, Note 3

Notes:

Note 1: If you reach a Recorded/Fast Busy, you either have another Automatic Callback active or someone else has previously activated the feature to the same number and is waiting callback.
Note 2: The next time the called party uses their phone, you will be called when they hang up.
Note 3: If you hear a short busy signal followed by Confirmation Tone, the extension you called became busy before you answered. Hang up and your Automatic Callback will be reactivated.

Call Forwarding / All Calls - to have all your incoming calls ring at another phone.

To Activate:

Listen for Dial Tone on the line you wish to forward, DEPRESS the [CALLFORWARD ALL] designated for the extension being forwarded HEAR Dial Tone, DIAL (Forwarded-To Extension) HEAR Confirmation Tone, Associated button lamp lights HANG UP, your calls will be forwarded, Note 1

To Cancel:

DEPRESS [CALLFORWARD ALL] designated for the extension being cancelled, Associated button lamp goes out, Note 2

Notes:

Note 1: You must cancel Send All Calls, if it is active, for forwarding to operate.
Note 2: You do not have to cancel existing forwarding in order to change either the forwarding destination or Type of forwarding and destination.

Call Forwarding / Busy / DA - To have your incoming calls ring at another phone when your line is either busy or does not answer after 3 rings.

To Activate:

Listen for Dial Tone on the line you wish to forward, DEPRESS the [CALLFORWARD BUSY/DA] designated for the extension being forwarded HEAR Dial Tone, DIAL (Forwarded-To Extension) HEAR Confirmation Tone, Associated button lamp lights HANG UP, your calls will be forwarded, Note 1

To Cancel:

DEPRESS [CALLFORWARD BUSY/DA] designated for the extension being cancelled, Associated button lamp goes out, Note 2

Notes:

Note 1: You must cancel Send All Calls, if it is active, for forwarding to operate.
Note 2: You do not have to cancel existing forwarding in order to change either the forwarding destination or type of forwarding and destination.

Call Hold - To place a call on hold.

To Hold a call:

While connected to a call appearance DEPRESS [HOLD], Associated button lamp blinks indicating call is on hold, HANG UP or DEPRESS another line button.

To Return to a held call:

DEPRESS the button of the associated line that is on hold.

Call Pick-Up - To answer a ringing phone in your Pick-up Group.

To Pick Up form an idle line:

Listen for DIAL TONE on an idle appearance, DEPRESS [CALL PICK UP] Begin talking immediately, Note 1

To Hold a call Pick Up:

DEPRESS [HOLD] Associated button lamp blinks, SELECT another line appearance HEAR Dial Tone, DEPRESS [CALL PICK UP] Begin talking immediately, Note 1

To Alternate between calls:

DEPRESS [HOLD] Associated button lamp blinks, DEPRESS [held call appearance], resume conversation

To Return to a held call:

DEPRESS [held call appearance], resume conversation

Notes:

Note 1: If you receive a Busy signal, either the calling party hung up, someone else picked up the call, or the ringing phone is not in your Pick-Up Group. If your Pick-Up button is not blinking, the ringing phone is not in your Pick-Up Group and cannot be answered using this feature.

Call Coverage - To redirect your calls to Coverage.

Busy and Don't Answer Coverage:

If activated by your Counselor, your calls will automatically be redirected to your first available Coverage Point after rings and /or if your line is busy

Send All Calls To Coverage To Activate:

Without lifting the receiver DEPRESS [SEND ALL CALLS] OR SEND EXTENSION], Associated button lamp lights, All of your calls or the calls of the extension associated with the Send Extension button will be redirected to the first available Coverage Point.

Send All Calls To Coverage To Cancel:

Without lifting the receiver, DEPRESS [SEND ALL CALLS] or [SEND EXTENSION], Associated button lamp goes out

Conference 6-Way- See the Conference Calls page.

Last Number Redial - To have the system redial the last number you call.

To Activate:

Listen for Dial Tone, DEPRESS [LAST NUMBER REDIAL] WAIT for number to be dialed, Note 1

Notes:

Note : Last Number Redial will not redial an Authorization Code.

Paging - To page over loudspeaker in your department.

To Page from an idle phone:

Listen for Dial Tone, DIAL ( ) PAGE or [DIAL paging zone code for PAGE (as locally optioned)], HANG UP

To Hold a call and page:

DEPRESS [HOLD], DPRESS an idle line appearance, Listen for Dial Tone, DIAL ( ) PAGE or [DIAL paging zone code for PAGE (as locally optioned)], HANG UP

Parking Deluxe - To park a call so that it can be retrieved from either another or your phone.

To Park a call:

[LAST NUMBER REDIAL] WAIT for number to be dialed, Note 1

To Retrieve a parked call from an idle phone:

Listen for Dial Tone, DIAL (#77) HEAR Dial Tone, DIAL (the extension number on which the call is parked or # it is the same as current number), HEAR Confirmation Tone, HANG UP,
Note 1

To Hold a call and retrieve a parked call:

DEPRESS [HOLD], DEPRESS an idle line appearance and listen for Dial Tone, DIAL (#77) HEAR Dial Tone, DIAL (the extension number on which the call is parked or # if same as current number), HEAR Confirmation Tone Begin talking Immediately, Note 2

Notes:

Note 1: If you receive a busy signal someone else is parking a call. If you receive a reorder signal, another call is already parked on the extension. You will be rung back in three minutes if the call is not retrieved and your line is available to be called.
Note 2: If you receive siren tone, either the party has hung up or you dialed an extension that does not have a parked call.

Privacy for Bridged Lines - To prevent interruption of conversation on a call-by-call basis for bridged lines.

To Activate:

Listen for Dial Tone, DIAL (#60) HEAR Dial Tone, PROCEED with dialing the extension or outside number as otherwise instructed, Note 1

To Cancel:

HANG UP, This feature is automatically canceled when you hang up.

Notes:

Note 1: This feature cannot be activated for incoming calls unless the incoming call is first parked and then retrieved after dialing the Privacy Feature code.

Send All Calls - See Call Coverage features.

Transfer/Conference - To transfer a call or conference a third party.

To Transfer a call:

DEPRESS [TRANSFER] HEAR Dial Tone, DIAL third party, Note 1, ANNOUNCE call, DEPRESS [CONFERENCE], INTRODUCE parties and HANG UP, Note 2

To Conference a third party:

DEPRESS [TRANSFER] HEAR Dial Tone, DIAL third party, Note 1, ANNOUNCE call, DEPRESS [CONFERENCE], INTRODUCE parties and begin conference, Note 2

To Drop a third party from a conference:

DEPRESS [DROP], Third party is released.

To Drop a busy signal, a ring no answer, or recording, etc.:

DEPRESS button appearance of original extension being transfered / conferenced

Notes:

Note 1: If the third party or number you dialed cannot be reached for any reason (dialing error, busy, ring-no-answer, wrong person, recording, etc.) depress button appearance of original extension being transferred.
Note 2: When/If you hang up, one of the remaining parties must be either an extension within the system or an incoming call.

Transfer to Audix / Voice mail - To transfer a call to Voice Mail.

To Transfer a call you received by Call Coverage / Call Pickup to the Called Party's Voice Mail:

For phones equipped with a display which confirms that the call was to the extension of the desired party or (for phones without a display) if the calling party confirms that they called the desired party's extension rather than your extension, DEPRESS [TRANSFER] HEAR Dial Tone, DEPRESS [TRANSFER TO AUDIX], DEPRESS [TRANSFER] HANG UP, Note

To Transfer a call made to your Extension to another Party's Voice Mail:

If the calling party called your extension but desires another party's voice mail, DEPRESS [TRANSFER] HEAR Dial Tone, DIAL 7-7131 (Audix) Wait for Audix to Answer, DIAL the 5 digit extension number of the desired party's mail box, DIAL (#), and immediately DEPRESS [TRANSFER] Hang up.

Note:

Note: If the caller dialed your extension instead of the desired party's extension, the call will be transferred to your voice mail box.

Abbreviated Dialing / Speed Calling - The following local/long distance telephone numbers including access codes, area codes, and international codes may be dialed automatically b using the procedures below:

To Access an AUTODIAL Button To Make A Call:

Listen for Dial Tone, DEPRESS [AUTODIAL/AD] Button, Wait for call completion

To Program a Number To Be Called Using an AUTODIAL Button:

  1. Listen for Dial Tone, DIAL (#80) HEAR Dial Tone
  2. DEPRESS [AUTODIAL/AD] Button HEAR Dial Tone
  3. DIAL the number to be called (including appropriate access codes such as 9)
  4. DEPRESS [AUTODIAL/AD] Button HEAR Recall Dial Tone, HANG UP/OR Program next Button by depressing the button and continuing with step #3 above.

Note:

The maximum digit capacity for an AUTODIAL button is 16 digits (including 9-1 etc). Therefore, an authorization code cannot be programmed as the last part of the number and some International numbers will exceed the 16 digit capacity including (9-011 etc).

Personal List

To Access Personal List to Make A Call:

Listen for Dial Tone, Dial (*0) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for call completion

To Program A Number To Be Called Using Personal List:

  1. Listen for Dial Tone, DIAL (#80) HEAR Dial Tone, DIAL (1) HEAR Dial Tone
  2. DIAL an Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone
  3. DIAL the number to be called (including appropriate access codes such as 9)
  4. DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.

Note:

The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor. For all numbers except International Numbers (9-011 - etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4

Group List

To Access Group List to Make A Call:

Listen for Dial Tone, Dial (*1) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for call completion

To Program A Number To Be Called Using Group List:

  1. Listen for Dial Tone, DIAL (#81) HEAR Dial Tone, DIAL the four digit Group List (Ex. 0001)
  2. DIAL the two digit Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone
  3. DIAL the number to be called (including appropriate access codes such as 9)
  4. DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.

Notes:

Note : The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor. For all numbers except International Numbers (9-011 - etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4

Note 2: The Group Abbreviated Dialing List can only be programmed by the controlling extension.

Display Control Buttons and Formats

Menu -

Displays the first set of soft key selections (6400/8400 sets).

Exit/Normal-

Exits the Menu (6400/8400 sets), returns the instruments to the Normal mode and allows connection to calls.

<-- Prev-

Displays the previous set of soft keys selections (6400/8400 sets).

Next --> -

Displays the next set of soft keys selections (6400/8400/ sets).

Inspect -

Allows depression of a line button without connecting to it. Used to display name/number of party on a line either before answering or after placing on hold. Be sure to re-depress Exit/Normal after using this button.

Date/Time -

Provides a momentary display of the current date and time.

Timer -

Provides a stopwatch function. Calls can continue to be answered while the Timer is on.

Directory -

Allows names of personnel and departments to be entered using the dial pad (last name, [use * for comma] First) to display their extension numbers. Be sure to re-depress Exit/Normal after using this button.

View -

When depressed, allows Abbreviated Dialing buttons to be depressed to display the number (if any) stored on the button.

Directory
Next -

Provides a scrolling function when using the Directory feature and displays the next available name (if any).

Display Codes

f =

The call you are answering is being forwarded

p =

the call you are answering is being answered using Call Pickup

d =

the called party did not answer and Coverage directed the call to you

s =

the called party has Send All Calls active and Coverage location or through Call Pickup

c =

the called party has permanent Send All Calls coverage

B =

the called extension is busy and Hunting directed the call to you

forward =

the extension you called is forwarded to another extension

cover =

the extension you called is being answered at a Coverage location or through Call Pickup

ARS =

the call is being processed through ARS

callback =

Auto Call Backup active for the ringing line

park =

the call has been parked

wait =

the called party is busy and has received call waiting tones

Feature Access Codes

Feature

Code

Abbreviated Dialing
Access Personal List
Access Group List
Access System List
Program

*0 or *1
*1
#91
#80

Automatic Callback
Active
Cancel

*5
#55

Call Forwarding
Active
Cancel

*2
#22

Call Forwarding/Bsy/Da
Active
Cancel

*3
#22

Call Hold

*4

Call Pickup

*7

Last Number Redial

#73

Send All Calls
Active
Cancel

*8
#88

Transfer to Voice Mail

#89

 

Conference Calling

There are three ways to do Conference Calling.

Setting up a conference call for less than 6 people on your digital phone

If you have a digital phone you can place your own conference all for 6 or less people including the call initiator .

To activate a conference call from a digital phone.

  1. Listen for dial tone
  2. DIAL the number for the first party
  3. When the first party is on line DEPRESS [CONFERENCE]
  4. HEAR dial tone
  5. DIAL the number of the second party
  6. When the second party is on the line DEPRESS [CONFERENCE]
  7. You and your second party will be joined with the first party.

To add parties after the second party

  1. DEPRESS [CONFERENCE] HEAR dial tone
  2. DIAL the number of the next party
  3. When the next party answers DERPRESS [CONFERENCE]
  4. You and your parties will be joined with the conference
  5. Repeat the some procedure to add additional parties

NOTE:

If the party you dialed cannot be reached for any reason (dialing error, busy, ring-no-answer, wrong person, recording, etc.) depress button appearance of original extension being conferenced.

When/If you hang up, one of the remaining parties in the conference must be an extension on campus. If the initiator of the call will not be participating in the call it is recommended that they stay in the call and just put the call on hold after all member are conferenced on.

Setting up a conference call for 3 or less people on your analog phone.

To activate a conference call form an analog phone.

  1. Listen for dial tone
  2. DIAL the number of the first party
  3. When the first party is on the line DEPRESS [FLASH] or [RECALL]
  4. DIAL the number of the second party
  5. When the second party is on the line DEPRESS [FLASH] or [RECALL]
  6. You and your second party will be joined with the first party.

If you have a conference call that requires 6 or more people, please visit OSU MeetMe Conference Services to request an audio or video conference.

Frequently Asked Questions

Question: I am having problems with or need to learn how to do 3-Way calling, Call Forwarding, Call Hold, Call Pickup, Send All Calls, Transfer to Voice Mail, or Conference Calling. What do I do?
Answer: Please see How to for Analog or How to for Digital phones.

Question: How do I use the features on my digital phone?
Answer: Go to the How to for Digital phones page to learn how to use the features on your digital phone.

Question: How do I forward my single line phone?
Answer: Go to the How to for Single line phones page to learn how to do things like Call Coverage, Call Forwarding, Call Hold, Call Transfer.

Question: My voicemail box is locked and I can't get in. How do I get help?
Answer: Call the customer service line at 3-3440 and we'll unlock your mailbox.

Question: How do I resolve trouble sending international faxes?
Answer: First, make sure that your country and city codes are correct. You can test this by dialing the number from a regular phone. If you get fax tones when the call is completed then your numbers are correct. Make sure that there are enough pauses in your dial string. It may help if you add a # symbol at the end of the phone number before the pauses so the telephone switch knows where the international number ends. This may take some testing. If you still can not complete your call, contact the customer service line at 3-3440.

Question: How do I program Personal Abbreviated Dial / Personal Lists?
Answer: If you have a single line phone the directions are on the How to for Analog Phones. If you have a multi-line phone the directions are on the How to for Digital phones.

Question: What do I need to do to get on the Internet if I'm living in on-campus housing?
Answer: If you are living in a Residence Hall or Cooperative House and have your own computer you will need to have a network card installed in your computer and sign-up with the Residential Computer Network. See the ResNet home page for more information.

Question: Can we SHARE authorization codes?
Answer: NO, calls are billed to the card holder's student account.

Question: Can we get authorization codes if we live in an apartment?
Answer: NO! It is against policy to issue authorization codes to students who do not live in a residence hall or a co-op.

If you have any questions or comments about the web site please contact Telecom Customer Services.

Taking Your Smartphone or Mobile Device Out of the Country

Taking your smartphone or mobile device out of the country can be very useful. However, if you do not order an international voice and data plan from your provider, or if you accidentally go over the limit for the plan, the resulting phone bill could be an unpleasant surprise. Applying standard international roaming rates, it could cost you $400 to download a 20 MB Word file. Sending it back with edits: another $400. Even if you're in Canada.

There are some general steps you should follow when taking your phone out of the U.S. You can read the details here:

General Steps for International Phone Use

We have also provided device-specific instructions that explain how to disable international roaming and how to track your talk time and data usage:

 


General Steps for International Phone Use

  1. CONTACT YOUR CELL PROVIDER! Before leaving, you should make sure and get all the details on international phone use. This includes possible international calling/data plans and overage charges should you exceed the limits of the plan. Make sure you think carefully and consider the possible risks of overage charges before going with a plan. Be sure to discuss which countries you are visiting with your provider--you may find the region you are travelling to is not covered by an international plan.


    Note: If you use an OSU-owned phone, you can contact Telecommunications for any questions you have about using your phone out of the country. They can be reached by calling 541.713.3440 or by sending an email.

  2. Make sure you understand how your phone works. All smartphones are capable of using cell data, even when they are just sitting idle in your pocket. Any apps that are set up to periodically check for new stuff (mail, news, updates and such) will automatically activate (and use data) even if you aren't using it at the time. If you are concerned about accidental data usage, make sure you read the guides below to turn off data roaming or cell data in general. You should also make sure you understand your phone settings, and how each app accesses data automatically.

  3. Set up your phone prior to leaving. You can follow the guides below to do things like disable data roaming and track call times and data usage. Some of these steps require some initial setup, so make sure you have your phone ready and working prior to leaving the country

  4. Use Wi-Fi whenever possible while out of the country. Your phone will automatically use Wi-Fi for all its Internet needs if you are connected to a network, so waiting to do online tasks until you are connected to Wi-Fi can save a lot of data.

 


Apple iPhone and iPad

Disable Automatic Data Roaming:

To turn off automatic data roaming altogether when you are abroad:

  1. Open Settings
  2. Click on General
  3. Click on Network
  4. Slide the Data Roaming slider from On to Off
  5. If you want to disable all data except for Wi-Fi, you can slide the Cellular Data switch Off

Track Your Minute Usage (iPhone Only):

If you have an international plan from your provider, you will want to track how many minutes you use so you don't go over a certain limit. To track usage for your phone:

  1. Open Settings
  2. Click on General
  3. Click on Usage
  4. Scroll down to Call Time (on some models, you may need to click on Cellular Useage)
  5. You can click the Reset Statistics button to set the Current Period counter to 0. You can then come back to this page, and check the Current Period any time you need to see how many minutes you have used

Track Your Data Usage:

If you have an international data plan from your provider, you will want to know how much data you use so you don't go over a certain limit. To track data for your iPhone/iPad:

  1. Open Settings
  2. Click on General
  3. Click on Usage
  4. Scroll down to Cellular Network Data (on some models, you may need to click on Cellular Useage)
  5. You can click the Reset Statistics button to set the Cellular Network Data counter to 0. You can then come back to this page, and check the Cellular Network Data any time you need to see how many minutes you have used.

 


Android Devices

Disable Automatic Data Roaming:

Important: Data roaming settings vary from phone to phone. In general, they can be found under Settings. If you don't know how to turn off data roaming, call the OSU Computer Helpdesk at 7-3474 and we'll help you out.

You should also note that while you can turn off data with the above steps, some Android apps have permissions to turn these settings back on automatically, without alerting you, when the app needs Internet access. If you don't want to change settings for each app, or are unsure of how to do it for all your apps, then you may want to consider not taking your Android-based device out of the country. Otherwise, your device might connect to the Internet without you being aware of it.

Track Your Minute & Data Usage (using third party apps):

If you have an international plan from your provider, you will want to track how many minutes you use and how much data you use so you don't go over a certain limit. Please Note: OCH does not support third party apps. If you choose to use them, you may want to test them out prior to leaving the country. Your results may vary.

Call time apps:

  • Stats Tracker
  • Droidstats

Data usage apps:

  • 3G Watchdog
  • My Data Manager

 


Blackberry Devices

Disable Automatic Data Roaming:

To turn off automatic data roaming altogether when you are abroad:

  1. On the home screen, click the Manage Connections icon
  2. Click on Mobile Network Options
  3. Change the While Roaming field to Off
  4. If you want to disable all data except for Wi-Fi, you can change the Data Services field to Off

Track Your Minute Usage:

If you have an international plan from your provider, you will want to track how many minutes you use so you don't go over a certain limit. To track usage for your phone:

  1. Click the green Dial button on your phone, which will bring you to your call history
  2. Click the Blackberry (Menu) button, which will bring up options for this page
  3. Scroll down and click on Status
  4. This brings up the Phone Info page, which shows your last call length and total talk time. If you check total talk time before you leave, you can keep checking this page and see how much it has increased by, which will tell you how many minutes you have used.

Track Your Data Usage (using a third party app):

If you have an international data plan from your provider, you will want to know how much data you use so you don't go over a certain limit. Blackberry does not have a built-in usage monitor, but you can install third party apps which will monitor it for you. Please Note: OCH does not support third party apps. If you choose to use one of these apps, you may want to test it out prior to leaving the country. Your results may vary.

Voicemails

What is Microsoft Exchange? Unified Messaging??

Microsoft Exchange Unified Messaging is a system that allows you to easily manage your voicemail using outlook or the voice access system.

Migration Information for May 28, 2013

First time use

Frequently Asked Questions

 

Why use Microsoft Exchange Unified Messaging?

Click on each link to learn more about a specific feature:

Voicemail in Outlook - Easily view and listen to voicemails directly from your inbox

Call Answering -Set away from desk, long term absence, and automatic rules for number

Voicemail Preview - Automatically have your voicemails transcribed.

Missed Call and Text Message Notification - Text your mobile phone whenever you have new voicemail.

Play on Phone - Easily forward a voicemail to a phone to listen to.

Outlook Voice Access - Listen to your voice messages, hear and respond to calendar invites, and access the directory all over your phone.

Reset Voicemail PIN - Follow these steps to reset your PIN (voicemail password) if needed.

 

NOTE: The email features of Microsoft Exchange Unified Messaging work best in Outlook 2007 or higher and the Outlook Web App (https://exmail.oregonstate.edu/owa). If you are using an older version or another client you will receive your voice messages as an email with an MP3 file attached.

Call Answering

Setting Rules and Long Term Absence Notifications for Voicemail

 

Long Term Absence Notification

  1. Go to Outlook Web Access and log in using your Exchange? email settings
  2. Go to Options --> See All Options --> Phone
  3. Click on a radio button to select the desired greeting option.
  4. Click "Call me to play or record the selected greeting" to listen to and/or change your greeting.
  5. Scroll to the bottom of the Voice Mail page and click Save to save your settings.

Absence notification

Setting New Rules

You can use rules to create options for the people who reach your voicemail, such as giving them alternate numbers where they can reach you, or transferring their call to another number.

  1. Go to Outlook Web Access and log in using your Exchange email settings
  2. Go to Options --> See All Options --> Phone
  3. Click the New Rule to open the rule creation window.
  4. Enter a Name for the rule.
  5. Select a Condition for the rule. A dialog box will appear where you may specify the details of the condition and the alternate phone number or transfer number you want Outlook to provide to callers. Outlook will play a text-to-speech recording for your callers of the text you type in this field.

NOTE: As you define actions, be sure to assign different numbers for your callers to press for each action, or the system won't be able to offer the action as an option.

Answering rule

Frequently Asked Questions

Unified Messaging? Frequently Asked Questions

 

Q: Will voicemail messages from the old system be transferred to the new system?

A: This depends on whether you are a voicemail-only or converged email/voicemail user.

If you access your voicemail messages only by calling the voice access number (7-7111), your old voice messages will not be available to you after the migration on May 28, 2013. However, if you have need to access your old messages after the migration, you can dial an alternate access number to get into the old system. The old system will be kept up for a few months.

If you receive your voice messages in your email, you will still see your old and new voicemail messages there. None of your messages will be lost. However, you may notice that the file format of the audio attachments will change from WAV to MP3. When you dial into the voice access system, the system will not know about the old WAV files and will not play them for you. After the migration, you will only be able to hear your old voicemail messages by opening them in your email.

Q: We have a department line that has custom menus that direct people to different numbers or play our department hours. Will this change with the migration?

A: Most custom menus have been configured in the phone system, not in the voicemail system. As such, they will not be changing with the voicemail migration. If you have any concerns, please contact Telecom Customer Service to verify your settings.

Q: How will the new system work with smart phones?

A: The audio file format in Unified Messaging is MP3, a format that is widely supported. On our old system the file format was WAV and some devices such as Android phones could not play it without an extra app. In the new system you will not need to install an extra app to play your voicemail on your Android phone.

Missed Call and Text Message Notification

Missed Call Notifications

Unified Messaging? can send a "Missed Call" notification to your email when a caller doesn't leave a voice message.

 

  1. Go to exmail and log in using your exchange? email settings
  2. Go to Options --> See All Options --> Phone
  3. Check the box in the Outlook Web AppNotifications area; uncheck the box if you wish to turn the feature off.

Missed Call

 

Text Message Notifications

Unified Messaging can send a "Missed Call" text message to your cell phone when you miss a call or receive a voicemail.

  1. Go to exmail and log in using your exchange email settings
  2. Go to Options --> See All Options --> PhoneText messaging
  3. Select Text Messaging and click on Turn On NotificationsConfirmation Text
  4. Select the Locale (country) and Mobile operator (your cell phone service provider) from the dropdown lists, and click Next.
  5. Enter your cell phone number with area code and click Next 
  6. Outlook will send a text message containing a passcode to your cell phone. Enter this number in the Passcode field and click Finish to enable text messaging. Outlook will send a confirmation message to your cell phone notifying you that text messaging has been enabled and display a similar confirmation message on the Text Messaging page in Outlook.
  7. Next, click Voice Mail and scroll down to the Notifications area. Notice that this area now contains additional options for text messaging. text messaging radio option
  8. Click on the desired radio button to specify the level of text messaging notification you prefer.
  9. Scroll to the bottom of the Voice Mail page and click Save to save your settings.

Outlook Voice Access

Navigating your Voicemail Using Voice or Touchtone Commands

There are two methods available for navigating within Unified Messaging?. The voice (or speech) interface is the default user interface. You may change to touchtone at any time and vice versa while in your mailbox.

  1. Switch from the voice interface to the touch-tone interface by using one of the following methods
    • Option 1: from the main menu, say “Personal Options” and press [4]. (Permanently sets you to touchtone mode.)
    • Option 2: from the main menu, press [0] then [0]. (Sets you to touchtone mode for this call only.)
  2. Switch from the touchtone interface to the voice interface:
    • From the main menu, press [6] then [4]

 

Using Outlook Voice Access to Navigate your Inbox

Please NOTE: The following instructions refer to e-mail access via the voicemail system. This feature is disabled by default for all users. If you wish to enable this feature, please contact your department telephone coordinator.


If you are using the voice or speech interface:

  1. Call your Outlook Access Number
  2. Enter your PIN when prompted
  3. Say "E-mail" to access email
  4. The Unified Messaging server will read the name, subject, time, and priority of the first unread e-mail message. 
  5. At this point you have a few options:
    • say "Next Message" to mark the message as read and go to the next e-mail
    • say "Mark Unread" to keep the message marked as unread and go to the next e-mail
    • say "End" to jump to the end of the message
    • say "Delete" to delete the message
    • say "Reply" to reply to the sender
    • say "Reply All" to reply to the sender and all other recipients
    • say "Forward" to forward the message to another user or group
  6. If you chose to respond to the message: record a reply and then hang up, remain silent, or press any key. To accept the reply message and send it, say "Send it"

 

If you are using touchtone to navigate:

  1. Call your Outlook Access Number
  2. Enter your PIN when prompted
  3. Press [2] to access email
  4. The Unified Messaging server will read the name, subject, time, and priority of the first unread e-mail message. 
  5. At this point you have a few options:
    • Press [#] to mark the message as read and go to the next e-mail
    • Press [9] to keep the message marked as unread and go to the next e-mail
    • Press [33] to jump to the end of the message
    • Press [7] to delete the message
    • Press [8] to reply to the sender
    • Press [88] to reply to the sender and all other recipients
    • Press [6] to forward the message to another user or group
  6. If you chose to respond to the message: record a reply and press [#]. To accept the reply message and send it, press [1].

Play on Phone

Play on Phone Number

This option allows you to forward a voicemessage to your phone to listen. This is useful if you don't have speakers, need to leave your desk, or know it's sensitive information.

  1. Go to exmail and log in using your exchange? email settings
  2. Go to Options --> See All Options --> Phone
  3. Under the Play on Phone number box, click call
  4. This Select your phone number and then Dial.

Play on Phone

 

Alternate method

If you are using Outlook 2010 you can click on the play on phone button located on the top right of the message in your inbox


 Play on Phone Alternate

Popular Voice Mail Options

LOGIN TO YOUR VOICE MAILBOX

From Your Phone

  1. Dial 7-7111 or press the button on your phone for voice mail
  2. Enter your PIN and press [#]

From Another OSU Phone

  1. Dial 7-7111
  2. Press [*]
  3. Enter your 5-digit extension
  4. Enter your PIN and press [#]

From off-campus or a cell phone:

  1. Dial 541-737-7111
  2. Enter your 5-digit extension
  3. Enter your PIN and press [#]

LISTEN TO VOICE MESSAGES

Voice User Interface:

  1. Login to your voice mailbox
  2. Say "voice mail"
  3. You may now say one of the following commands:
    • "Play"
    • "Next"
    • "Delete"
    • "Forward"
    • "End"
    • "More Options"

Touchtone User Interface:

  1. Login to your voice mailbox
  2. Press [1] for the voice mail menu
  3. You may now use one of the following commands:
    • [1] = Play (Rewind/Replay)
    • [#] = Next
    • [7] = Delete
    • [6] = Forward
    • [33] = End
    • [00] = More Options
  4. Press [1][1] immediately after logging in to begin playing new voice messages

PERSONAL OPTIONS

  1. Login to your voice mailbox
  2. Say "Personal Options" or press [6]
  3. To turn on your away greeting, press [1]
  4. For greetings, press [2]
  5. You may now use one of the following commands:
    • [1] = Set/record your personal greeting
    • [2] = Set/record your away greeting
    • [3] = Record your name
  6. To switch from voice menus or touchtone, press [4]

 

FORWARDING CALLS

  1. Get a dial tone on the phone to be forwarded (no need to login to voice mail).
  2. To activate forwarding, press [*][2] followed by the 5-digit extension number
     to where calls will be forwarded.
  3. To deactivate forwarding, get a dial tone on phone that was forwarded and 
    press [#][2][2] .

SEND MESSAGES

  1. Login to your voice mailbox.
  2. Press [5]
  3. Use the keypad to enter a person's name or extension
  4. Press [1] to begin recording a message
  5. Press [#] when finished recording
  6. Press [1] to accept and send the message

Reset Voicemail PIN

Voicemail-only Users

If you access your voicemail only by calling the access number, you are a voicemail-only user. To reset a forgotten PIN, please call Telecom Customer Service at 7-HELP (541-737-4357).

 

Converged Email/Voicemail Users

If you receive your voicemail in your email, you are a converged user.  You can reset your voicemail PIN by following these steps:

  1. Login to Outlook Web App at https://exmail.oregonstate.edu/owa.
  2. On the top-right, choose Options, See All Options.
  3. On the left, choose Phone.
  4. You should see a "Voice Mail" tab. If you don't see this option, you are probably a voicemail-only user (see above).
  5. Click the option to "Reset my voice mail PIN" and a new PIN will be sent to you in email.

 

 

UM First Use

Using Microsoft Exchange? Unified Messaging? for the First Time

Once unified messaging has been activated for your account, you will receive an email with a phone number and PIN. (Note: voicemail-only users will receive a default PIN from their telephone coordinator instead.)

Welcome

 

Quick Guide for First-Time Use

  1. Call the access number at 7-7111 (541-737-7111).
  2. Enter your extension.
  3. Enter your new PIN and press [#].
  4. Reset your PIN if prompted. (Converged voicemail users will not need to change their PIN.)
  5. At the main menu say "Personal Options" or press [0] [0] [6].
  6. For greetings, press [2].
  7. To set your personal greeting, press [1] and follow the system prompts.
  8. To set your name, press [3] and follow the system prompts.
  9. Hang up when finished, or press [*] to return to the main menu.

 

Navigating your Voicemail Using Voice or Touchtone Commands

There are two methods available for navigating within Unified Messaging. The voice (or speech) interface is the default user interface. You may change to touchtone at any time and vice versa while in your mailbox.

  1. Switch from the voice interface to the touch-tone interface by using one of the following methods:
    • Option 1: from the main menu, say “Personal Options” and press [4]. This will permanently set your menus to touch-tone.
    • Option 2: from the main menu, press [0] then [0]. This will set your menus to touch-tone for this call only.
  2. Switch from the touchtone interface to the voice interface:
    • From the main menu, press [6] then [4].

 

Set a New PIN

  1. Call your Outlook Access Number
  2. Enter your PIN when prompted
  3. To change your PIN, press [6] then [3] from the main menu and follow the recorded instructions
    • PINs can only be numeric and must be at least 5 digits long
    • Voice prompts will lead you through changing your PIN and setting up your voice signature and your initial greeting.

 

Record Your Name

  1. From the main menu, press [6] then [2]
  2. Press [3], wait for the tone, then say only your first and last name, and press [#] to stop recording
  3. Press [1] to accept the recording or [2] to record your name again
  4. After you accept the recording, press [#] to continue

 

Create your Personal Greeting

  1. From the main menu press [6] then [2]
  2. Press [1] for Personal Greeting.
    • Press [1] to use a Standard Greeting
    • Press [2] then [1] to customize your Personal Greeting

Unified Messaging Voicemail Migration

On Tuesday, May 28, 2013, OSU will be migrating to a new voicemail platform called Microsoft Exchange? Unified Messaging?.

The new voicemail system brings an improved user experience with better email integration, better support for mobile devices, message transcription, custom greetings, text message notifications of missed calls, and a voice-activated telephone user interface.

Please read the Migration Details below for steps that you need to take on May 28, 2013.  If you have any questions, please contact your department telephone coordinator.

 

Migration Details

On May 28, 2013, all OSU voicemail customers will be migrated to the new voicemail system at one time. Everyone will still be able to receive voice messages as before. If you receive your voice messages in your email now, you will continue to receive them in your email.

After the migration, you need to take a couple of steps to complete the setup of your voice mailbox. Please follow the instructions below.

Retrieve your new PIN (voicemail password)

Voicemail-only Users
If you access your voice messages only by calling the 7-7111 access number, you are a "voicemail-only" user. Please contact your department telephone coordinator to receive your temporary PIN for the new system.

Converged Email/Voicemail Users
If you receive your voice messages in your email, you are a "converged" voicemail user. You will receive an email on May 28 from the system welcoming you to Unified Messaging; the welcome message will contain your new PIN.

Steps to take on May 28, 2013
To complete the setup of your new voice mailbox, please do the following on Tuesday, May 28, 2013:

  1. Call the access number at 7-7111 (541-737-7111).
  2. Enter your extension, followed by your new PIN, followed by the pound [#] sign. (See above for instructions on receiving your new PIN.)
  3. Reset your PIN if prompted. (Converged voicemail users will not need to change their PIN.)
  4. At the main menu say "Personal Options" or press [0] [0] [6].
  5. For greetings, press [2].
  6. Follow the system prompts to set your default greeting, away greeting, and name.
  7. Hang up when finished, or press [*] to return to the main menu.

 

Project Timeline

The following are important dates in the Unified Messaging project.

Thursday, March 14, 2013

Notification to department computer administrators (DCAs) and telephone coordinators

Friday, April 12, 2013 Presentation at the DCA meeting
Tuesday, April 30, 2013 Presentation to Community Network Local Resource Persons (LRPs)
Tuesday, April 30, 2013 Migration of early adopters to Unified Messaging
Thursday, May 2, 2013 Telephone coordinator Demo/Q&A #1
Tuesday, May 7, 2013 Telephone coordinator Demo/Q&A #2
Thursday, May 9, 2013 Announcement to Inform lists for staff and faculty
Thursday, May 23, 2013 Reminder to Inform lists for staff and faculty
Tuesday, May 28, 2013 Migration of all voicemail accounts to Unified Messaging

 

Documentation and Support

Please see the OSU Helpdocs site for help with Unified Messaging voicemail:
Helpdocs: Microsoft Exchange Unified Messaging

For flowcharts showing all options available in the voice access (7-7111) system, please see the following:
Unified Messaging Voice Access Flowcharts

For details about the migration and features:
Unified Messaging Frequently Asked Questions

 

Glossary

Voicemail-only User - someone who does not receive their voice messages in their email. Instead, they access their voicemail only through the voice access system (the 7-7111 number). Often voicemail-only accounts are for things such as department main lines, shared offices, classrooms or lab spaces.

Converged Email/Voicemail User - someone who receives their voice messages in their email.  Because the email and voicemail are in the same mailbox, converged users can do things like access their email or calendar from the voice access system, or access their voicemail messages from their email client. 

Voicemail and Preview in Outlook

Note: These instructions apply to email/voicemail converged users.

Sample Outlook Voicemail Email

Sample

Every time a Voicemail is created you will receive an email similar to the example above (buttons may be laid out differently). Simply press play to hear your voicemail.

 

Voicemail Preview

Microsoft attempts to convert voice messages to text, which you can choose to display along with the voicemail recording in your email. Keep in mind that speech-to-text translation is a "best effort" provided by the software, and may not be entirely accurate.

Preivew

  1. Go to Outlook Web App (exmail.oregonstate.edu) and log in using your exchange? email username and password.
  2. Go to: Options --> See All Options --> Phone
  3. Mark the checkboxes to include preview text with the voice messages you send/receive through Outlook Voice Access, as you prefer.
  4. Scroll to the bottom of the Voice Mail page and click Save to save your settings.

Voicemail-only versus Email/Voicemail Converged

If you access your voice messages only by calling the 7-7111 access number, you are a "voicemail-only" user. If you receive your voice messages in your email, you are a “converged” voicemail user.

Voicemail-only users and converged users have different voicemail options available to them. If you would like to be converted from a voicemail-only user to a converged user, please contact your office telephone coordinator.

Voicemail-only Users:

The following options are available to voicemail-only users in the voice access system (7-7111):

  • Choose between voice-activated menu or touch-tone menu.
  • Voice messages: listen, delete, save, forward, rewind, fast forward, skip to beginning, skip to end, slower, faster, flag for follow-up, mark as unread
  • Contacts: search directory, hear contact details, record a message, set priority, add/remove recipients, erase or re-record, call a contact
  • Personal Options: turn on/off away greeting, record personal greeting, record away greeting, hear your greetings, record name, change PIN, change local time zone, switch to 24-hour or 12-hour time

Email/Voicemail Converged Users:

The following options are available to email/voicemail converged users in the voice access system (7-7111):

  • Choose between voice-activated menu or touch-tone menu.
  • Voice messages: listen, delete, save, forward, rewind, fast forward, skip to beginning, skip to end, slower, faster, flag for follow-up, mark as unread
  • Contacts: search directory, hear contact details, record a message, set priority, add/remove recipients, erase or re-record, call a contact
  • Personal Options: turn on/off away greeting (can also enable email out-of-office), record personal greeting, record away greeting, hear your greetings, record name, change PIN, change local time zone, switch to 24-hour or 12-hour time
  • Calendar: hear your appointments, accept or decline invitations, hear meeting details, hear attendee details, call the organizer, email the attendees (e.g. "I'll be 5 minutes late"), reply (with a voice message)

The following options are available to email/voicemail converged users via Outlook Web App (https://exmail.oregonstate.edu/owa):

  • Set standard greeting or away greeting.
  • Have the system call your phone to record a greeting.
  • Create custom greetings based on availability, who the caller is, etc. – provide menu options to “find me” at another number or transfer to another number.
  • See the voice access number.
  • Reset your PIN (can reset a forgotten PIN).
  • Set up email or SMS text notifications for missed calls or new voicemail messages.
  • Choose the folder to read voice mail messages from when you call into the system.

Proxy Server

What does the proxy server do? Why do I need to use it?

The proxy server caches Internet data. When a user makes a request to download a webpage the proxy server retrieves the file, sends it to the user, and keeps a copy in its memory. When another user requests the same webpage the proxy server simply sends them the copy from its own memory rather than downloading the file again.

The result is that subsequent downloads of the same file are much faster. Also, because files are not downloaded from the Internet as frequently, the proxy server helps reduce network traffic. Note: the proxy server only works when you are connected to a campus network.  

Will my Internet activity be tracked?

Individual usage is NOT monitored. It is not the purpose of the proxy server to limit or track users' access to any particular site or files. The intent of the proxy server is simply to increase network efficiency.

Passwords, credit card numbers, and web forms are not cached by the proxy server. Also, secure (SSL, port 443) web sites are not routed though the OSU proxy server.

Configuring your web browser to use OSU's Proxy Server

Internet Explorer - Windows▸


  1. Click on "Tools" menu (or the little picture of the gear in the upper-right corner) and choose "Internet Options."
  2. Choose the "Connections" tab and click on "LAN Settings."
    • Check "Automatically detect settings."
    • Click "OK."
  3. Close Internet Explorer and reopen.

Firefox - Windows▸


  1. Click on the "Firefox" menu and choose "Options.", then "Options" again
  2. Choose "Advanced" tab (at the top).
    • Click on the "Network" tab.
    • Click on the "Settings" button.
  3. Select "Auto-detect proxy settings for this network."
  4. Click "OK."
  5. Close Firefox and reopen.

Chrome - Windows▸


  1. Click the "Wrench" (upper right corner) then select "Options"
  2. Click "Under the Hood"
  3. Click "Change proxy settings..." under "Network"
  4. Click "LAN settings" under the "Connections" tab
  5. Check "Automatically detect settings"
  6. Click "OK" until back to your browser

Safari - Macintosh OSX 10.5 Leopard▸


  1. Click the "Apple" (upper left corner) then select "System Preferences."
  2. Click the "Network" control panel.
  3. Select "Airport" (or Ethernet depending on which connection you use) in the left column, set Location to "Automatic."
  4. Click the "Advanced" button
  5. Click the "Proxies" tab, at Configure Proxies select "Automatic Proxy Configuration"
  6. Click "OK", then "Apply"

Safari - Macintosh OSX 10.6 Snow Leopard and 10.7 Lion▸


  1. Click the "Apple" (upper left corner) then select "System Preferences."
  2. Click the "Network" control panel.
  3. Select "Airport" (or Ethernet depending on which connection you use) in the left column, set Location to "Automatic."
  4. Click the "Advanced" button
  5. Click the "Proxies" tab, at Configure Proxies select "Automatic Proxy Configuration"

Firefox - Macintosh▸


  1. Click on the "Firefox" menu and choose "Preferences."
  2. Choose "Advanced" (at the top).
    • Click the "Network" tab.
    • Click on the "Settings" button.
  3. Select "Auto-detect proxy settings for this network."
  4. Click OK.
  5. Close Firefox and reopen.

Chrome - Macintosh▸


  1. Click the "Wrench" (upper right corner) then select "Preferences"
  2. Click "Under the Hood
  3. Click "Change proxy settings..." under "Network"
  4. Click "Proxies" tab, at Configure Proxies select "Automatic Proxy Configuration"

Manual Configuration Settings▸


Some applications and web browsers require you to manually set the proxy server. The OSU proxy uses the following information:

Server: proxy.oregonstate.edu
Port: 3128

 

Connection Issues

If you are receiving the following error, please read how to resolve the issue below:

"ERROR

The Requested URL could not be retrieved

While trying to retrieve the URL: http://www.google.com

The following error was encountered:

  • Access Denied

Access Denied. Please visit http://oregonstate.edu/helpdocs/using-osu-proxy-server#error this link for more information.

Your problem is most likely the result of your computer using a proxy service. To remedy this you can try the following:


Internet Explorer▸


  1. Open Internet Explorer.
  2. Click Tools at the top of the screen, then select Internet Options.
  3. Click on the Connections tab.
  4. Under the heading, “Local Area Network (LAN) settings” click “LAN settings.”
  5. Under the heading, "Automatic configuration"
    • Uncheck the box next to "automatically detect settings."
  6. Under the heading, “Proxy server,”
    • Uncheck the box next to “Use a proxy server for your LAN”
    • Uncheck the box next to "Use Automatic Configuration Script" unchecked.
  7. Also in the Connections tab, under the heading “Dial-up and Virtual Private Network settings,” verify that unless you are using a dial-up modem, that the “Never dial a connection” option is selected.

Firefox▸


  1. Open Firefox.
  2. Click Tools at the top of the screen, then select Options.
  3. Click Advanced at the top of the resulting window, then click on the Network tab.
  4. Under the heading, “Connection,” click Settings…
  5. Depending on your Firefox, select the "No proxy" or “Direct connection to the Internet” option and click OK.

Safari - Macintosh▸


  1. Open Safari.
  2. Click the Safari menu and select Preferences.
  3. Click on the Advanced tab.
  4. Next to “Proxies:” click Change Settings…
  5. In the drop down box next to “Configure Proxies:” select Manually.
  6. Uncheck all of the boxes under “Select a protocol to configure:” then hit OK.

If this did not solve your problem, or if you have any other questions, please contact us.