Here you can find help for many of your networking questions.
ResNet: Getting Started
All of OSU's Residence Halls, Cooperative Houses and The Gem are connected to the Internet via ResNet. Students living on campus may take advantage of this high-speed connection in their room.
What you Need to Get Connected
All you need to get connected on ResNet is your own personal laptop or desktop computer (see our Hardware/Software Recommendations page for details on what is supported). There are two ways to connect your computer to ResNet:
Wireless Connection: All the residence halls have wireless internet. If your laptop or desktop has a wireless card, you can connect directly to the network upon arrival (the network will be named "OSU_Resnet").
To have a secure, fast and uninterrupted connection to the network use a wired connection – use the Ethernet plugs in your dorm room.
All connections to a WAP share a single wired connection. The more devices connected the slower the speed of activity. Speeds may vary by the amount of bandwidth being used by neighbors and devices in the dormitories.
To avoid speeds being interrupted by other devices using the same WAP you may want to connect to an orange wired connection jack in your own dorm room – using a Cat6 or Cat5 Ethernet cable. A wired connection is secure, fast and uninterrupted.
Wireless Application Protocol (WAP)/Routers Interfering With ResNet Wireless Channels
A number of devices can be in the same area using the ResNet Wireless Channels – laptops, cell phones, gaming systems, microwaves, etcetera creating a split of the wireless connection in many different directions. With so many different channels requesting access to a single wireless connection the connection is split in to many different directions causing slowness, interruptions, or no connectivity.
You may get a personal router but it would add to the wireless interference.
Evening Wireless Bandwidth
Oregon State University is always working to increase the Network Bandwidth Limits to help with the connection speeds you experience.
At night more students are in their dormitories using wireless connections causing a high strain on the bandwidth provided to ResNet. With services like Netflix, internet, gaming systems (PS3, Xbox, etc.), and other video services OSU is reaching its Bandwidth Cap.
Wired Connection: If you prefer to not use wireless, or your computer does not have a wireless adapter (many desktops do not come with one), each room has one wired port per resident that you can use. You will need to provide your own Ethernet cable, which can be purchased at the OSU Beaver Store if you don't already have one.
Note: This must be an internet (Ethernet) cable. A phone cable will not work for the ResNet network.
Getting Connected
Activate your ONID Account (if you haven´t already).
Connect your computer to the ResNet network by either:
Connecting your computer to the wireless network (named "OSU_Resnet").
Plugging your computer's Ethernet cable into the orange or green jack in your room.
Open your web browser (ie. Internet Explorer, Firefox, Safari etc.).
Your browser should automatically redirect to the ResNet Sign-up web page. If not, check your computer's settings, then restart your computer.
Check ResNet account, register additional devices
Visit the ResNet self-service website, to check your ResNet account status or register additional devices.
Using a Wireless Router on ResNet
You can still use your own wireless router on ResNet by connecting it to the wired port in your room.
If you are using a wireless router, you are required to secure it with a password. You can find instructions on this in your router's manual or online at the manufacturer's website. See our Wireless Router Page for more information.
Troubleshooting
Possible Solutions
If you are using an Apple Mac computer they have the ability to connect at 802.11n (5 GHz) instead of 802.11g (2.4 GHz), there are not many devices with this frequency meaning there will be more channels available for a faster internet connection. Follow the links below for some more information:
Scanning your computer for viruses and spyware then removing any you find can drastically improve you computer's performance. It may speed it up and will help protect your computer and you from identity theft. You can learn more about and download anti-spyware software on our Security Page. You can also find information on viruses at Microsoft's Security page.
OSU uses a malware detection service called FireEye on all wired/wireless networks. If your computer has a virus/malware infection that gets caught by the FireEye service, your access to internet on campus will be disabled until your computer is cleaned.
OSU provides Symantec Endpoint Protection software (plus free updates) to all students. Once you arrive, you can download and install the software from our website.
Bring All Your Computer Documents and CDs
Gather together your computer's install/software CD's, plus all documentation and bring them with you to campus. If your computer crashes during the year, for any of a number of different reasons, you will need those CD's to repair your computer in a timely fashion.
Choosing the Right Network Cable
When connecting your computer to the network, you must use a network cable (also known as an Ethernet or CAT–5/CAT-5e/CAT–6 cable). A regular phone cable will not work, even though it looks similar to a network cable.
Network cables can be purchased at the OSU Bookstore.
Phone & Network Cable Differences
The jack at the end of network cables is wider than a phone's cable.
Network cables are usually thicker and more round than a telephone cable.
Network cables usually have more pins then phone cables.
Network cables have larger RJ-45 connectors and phone cables usually have smaller RJ-11 connectors.
Internet Cable
Correct
Phone Cable
Incorrect
Computer & Software Recommendations
Computer Recommendations
Laptop vs. Desktop
Each has its advantages and disadvantages. Think about what you are going to use it for, how much money you want to spend, and if you want to upgrade it in the future.
Laptops offer mobility, take up less space, and students can also access the wireless network in the Library, Dining Halls, other public locations around campus using the OSU Public Network. For this reason, most students decide to use a laptop when coming to Oregon State. They are harder to upgrade however, and because they are constantly moved around, they tend to wear out faster than desktops.
Desktop computers take up more space and offer no mobility, but are generally faster, and cheaper to upgrade and maintain. They also generally last longer than laptops.
Hardware Recommendations
Computers are constantly changing, so when shopping around for a particular brand/style, it is a good idea to do your research beforehand. The following websites offer good computer reviews and comparisons:
Many computer manufacturers offer discounts for students when buying a new computer. Click on any of the logos below for the educational site for that manufacturer:
The operating system is your computer's most important piece of software, because it is in charge of running all the other programs that you need, and making sure those programs interact well with your computer hardware. For security and stability reasons, we always recommend that you run the latest version of your preferred operating system:
Windows: This is the most common operating system if you own a PC. Windows 7 is the latest version of Windows, but Windows Vista and Windows XP will also work on the ResNet network.
OS X: This is the operating system that runs on Macintosh computers. 10.7 (Lion) is the latest version of OS X, but 10.6 (Snow Leopard) and 10.5 (Leopard) will also work on the ResNet network.
A Note About Linux: Most flavors of Linux should also work on the ResNet network. Please be aware that the OSU Computer Helpdesk does not support Linux, so any errors you may have on the network will have to be solved on your own.
Educational Discounts on Software
There are several educational discounts available for software. See our Software page for more information.
Configure Network DHCP
To work on ResNet, your computer needs to be configured to use DHCP. If you used Cable or DSL at home, your computer may be configured improperly. Follow the appropriate instructions for your operating system.
Please select your Operating System:
Click Here for Windows 7 and Windows Vista
Click on any image below for a larger view
Step 1
Click the Start circle at the bottom left of your screen. In the Search bar at the bottom, type "ncpa.cpl" and click on the link when it appears in the menu.
Step 2
Right-click on the Wireless Network Connection item and click Properties
Note: If you are connecting to the wired network on the dorms instead of wireless, right-click on the Local Area Connection and hit properties instead
Step 3
Highlight the Internet Protocol Version 4 item in the list, and click the Properties button.
Step 4
Make sure that Obtain an IP address automatically and Obtain DNS server address automatically are both selected. Change them if one of both are not selected, and click OK.
Close all open settings windows, and DHCP will be set up correctly.
Click Here for Windows XP
Click on any image below for a larger view
Step 1
Click Start » Control Panel » Network and Internet Connections » Network Connections
Step 2
Right-click on the Wireless Connection (or Local Area Connection if you are connecting via an internat cable) and select Properties.
Step 3
Highlight Internet Protocol (TCP/IP) in the white box, then click the Properties button.
Step 4
Verify that the default "Obtain an IP address automatically" and "Obtain a DNS Server automatically" are selected and click OK.
Close all open settings windows, and your DHCP settings should be set up correctly.
Click Here for Mac OS X
Click on any image below for a larger view
Step 1
Open the main system preferences window by clicking on the Apple Menu, then System Preferences.
Step 2
Click on the Network icon.
Step 3
If you will be using wireless to connect, select the "Wi-Fi" entry in the list on the left
Note: If you are using an older version of OS X, this may be called "Airport" instead of "Wi-Fi"
If you will be connecting with an internet cable, select the "Ethernet" entry in the list on the left
Click on the Advanced button
Step 4
Click the TCP/IP tab at the top.
Make sure "Using DHCP" is selected from the dropdown menu.
Click the OK buton, and your DHCP settings should be configured correctly
It is possible to connect your internet ready game consoles to the Residential Network to play online games. Like a computer, each of these devices has a hardware address that must be registered with ResNet for the device to have access to the network. To register consoles, their unique adapter (MAC) address must added to the system by clicking Your Account to the left and typing in the adapter address in the box under "Hardware Address."
You can connect any device with a wireless card to the wireless network in the dorms. If you have multiple gaming devices that need access to a wired port, or you want all devices to be on their own private network, you will need a properly configured router. You will also need to configure port forwarding on your router to make some online games work.
Xbox 360 Configuration
On the new dashboard NXE
Scroll Down (if necessary) to "My Xbox"
Go all the way to the right and select System Settings
On the new screen, select Network Settings
Select Configure Network
Under Basic Settings, check to make sure IP Settings is on Automatic
Go right to select the Additional Settings Tab
Go down and select the second item Advanced Settings
Toward the bottom of the screen you should see Wired MAC Address?. The MAC Address is the number below this.
Find the Xbox 360's adapter address on the old dashboard
Go to the System area of the Xbox Dashboard and select Network Settings.
Select Edit Settings.
Under Basic Settings, check to make sure the IP Settings is on Automatic.
Now go to Additional Settings, select Advanced Settings.
At the bottom of this screen you'll see a heading called Wired MAC Address.
Register the adapter (MAC) address on ResNet by clicking on Your Account to the left.
Playstation 3 Configuration
Find the Playstation 3's adapter address
Go to "Settings" on the Cross Media Bar (XMB) and select "System Settings."
Scroll down and select "System Information."
Your MAC Address will be the first item listed.
Register the adapter (MAC) address on ResNet by clicking on Your Account to the left.
Wii Configuration
Find the Wii's adapter address
On the Wii home menu press the Wii button in the lower left corner.
Select "Wii Settings."
Scroll to page 2 by selecting the right arrow in the settings screen.
Select "Internet."
Select "Console Information."
The adapter (MAC) address will be displayed at the top of the screen.
Register the adapter (MAC) address on ResNet by clicking on Your Account to the left.
Wii U Configuration
Find the Wii's adapter address
On the Wii U's home menu find and select "System Settings".
Select the "Internet" setting button.
Next select the "View MAC address" option.
The information on your screen should contain your Wii U's MAC address.
Finding Your Network Adapter Address
Your computer's Network Adapter Address must be registered in order to receive network access. The Adapter Address is a unique number associated with your computer's network adapter. It is also called a Physical Address, Hardware Address, Ethernet ID or MAC on various systems
Please select your Operating System:
Click Here for Windows 7 and Windows Vista
Click on any image below for a larger view
Step 1
Click the Start circle at the bottom left of your screen. In the Search bar at the bottom, type "ncpa.cpl" and click on the link when it appears in the menu.
Step 2
Right-click on the Wireless Network Connection item and click Status
Note: If you are connecting to the wired network on the dorms instead of wireless, right-click on the Local Area Connection and hit status instead.
Step 3
Click the Details button.
Step 4
A window should open displaying a list of information about your wireless (or wired) adapter. Look for the Physical Address entry (should be towards the top).
This sequence of letters and numbers is your computer's network adapter address!
Click Here for Windows XP
Click the image below for a larger view
Step 1
Click Start, then Run. Type cmd in to the box and hit OK.
Step 2
In the black command window that comes up, type ipconfig /all.
This will display a large list of details about all of your network connections. You are looking for the Wireless Network Connection section (or Local Area Connection if you are connecting with an internet cable in the dorms).
In this section, look for the Physical Address entry. The sequence of letters and numbers shown here is your computer's network adapter address!
Click Here for Mac OS X
Click on any image below for a larger view
Step 1
Open the main system preferences window by clicking on the Apple Menu, then System Preferences.
Step 2
Click on the Network icon.
Step 3
If you will be using wireless to connect, select the "Wi-Fi" entry in the list on the left
Note: If you are using an older version of OS X, this may be called "Airport" instead of "Wi-Fi"
If you will be connecting with an internet cable, select the "Ethernet" entry in the list on the left
Click on the Advanced button
Step 4
When this page opens, make sure you have the Wi-Fi/Airport tab at the top selected.
There will be a sequence of letters and numbers printed at the bottom. It will be called either Airport ID or Wi-Fi Address depending on which version of OS X you have. This is your network adapter address!
Network Media Players
Network Media Players (ROKU)
Network Media Players are devices that can stream shows from providers like Netflix and Hulu directly to your TV by connecting to the internet. Certain models have a hard-coded DNS which causes them to have connection problems on OSU networks, including ResNet.
Typically connecting through an Ethernet cable will resolve the issue, so we always recommend that people buy NMPs with Ethernet ports. Most players have ports already, but some like the Roku HD and Roku 2 XD do not.
Getting a wireless router should fix the connection issue, but this has not yet been tested. If customers ask about getting a Roku, recommend the Roku 2 XS, because it is currently the only member of the Roku lineup that has an Ethernet port built in.
Restarting Your Connection
Computers will sometimes lose their connection to the Internet. Some causes may be power outages or surges, problems with the University's network hardware, or improperly configured settings on other people's computers on the network. Often a computer's network settings can be "flipped off and back on" and will start working again. This process is easy to do, and will prevent having to schedule an appointment with a ResNet technician.
There are a few ways you can reset your computer's network connection:
1. Restart Your Computer
This is the most effective way to reset your network configuration, as every program and service will be shut down, then restarted again. Restarting will reset your network connection regardles of what operating system you have (Windows 7, Windows Vista, Windows XP, Mac OSX, Linux).
If you are unable to shut down your computer, or you don't want to for some reason (too many things open, currently working on something), you can try option 2 or 3 below:
2. Network Diagnostics
Click the Start circle at the bottom left of your desktop and right click the Network button.
Press the properties button and wait for the Network and Sharing Center screen to appear.
To the right of the words Local Area Connection there will be a link titled View Status. Click it.
In the box that appears, press the button labeled Diagnose.
Windows will inform you that it is identifying the problem.
If Vista isn't able to locate a specific problem, you will be informed as such.
In the box that appears, press the button labeled Reset the network adapter "Local Area Connection" (Your adapter may have a different name) When the process is complete, you will be informed that the problem has been resolved. You may now try your internet connection once more. If the connection still fails, contact the ResNet Helpdesk and we will be happy to assist you with further troubleshooting.
3. Disable/Re-enable Adapter
Click Start » Control Panel
Choose "Network Connections"
Right-click on Local Area Connection » choose Disable
Wait a few seconds then Right-click on Local Area Connection » choose Enable
Right-click on Local Area Connection » choose Status » select the Support tab
The IP address? in the Status window should be 128.193.x.y, where x and y are two numbers between 0 and 255. If so, the computer is communicating with the network and you should be able to access the Internet.
If the IP address is in the form of 10.195.x.y then your computer is not registered on ResNet. If your IP address is 10.193.x.y then your system has be disabled and you should check your ONID email for additional information.
Still Going to Login Page
If you have recently registered and after 5-10 minutes are still being sent to the 'Unregistered' page, then follow the steps to below.
Restart Your Computer
Restarting your computer will fix the majority of these cases. Sometimes, a computer may think it still belongs in the unregistered network. Restarting your computer may resolves this issue.
If after rebooting, your computer still only goes to the unregistered page, try refreshing your IP Address. To refresh your IP Address, follow the instructions on our Restarting Your Connection page.
Check Your Adapter Address
A common problem when a student registers a computer is mistyping their computer's adapter address number into the registration page. Double check your computer's adapter address against the one you have registered.
If you have wireless network be sure you are getting the adapter address from your wired network card and not your wireless.
Still Not Working
If you have completed all of the steps above and are still going to the UnRegistered page, please feel free to contact us and we can help over the phone or can go out to your room.
Using Wireless Routers on ResNet
ResNet provides one wired network port per resident in all residence halls, and most rooms are covered by the ResNet wireless network. These options tend to meet most students needs when it comes to internet, so most do not need a wireless router. However, if you have poor wireless coverage in your room, or need to connect more than one wired device, you may set up a wireless (or wired only) router in your room.
Router Basics
A router is a network device allowing multiple computers, handheld devices and game consoles to communicate with each other and share a single connection to the Internet. They usually contain one uplink (WAN) jack and between 4 and 24 Ethernet (LAN) jacks where network devices can be plugged in. By connecting a router in the correct way to ResNet, multiple network devices can share the same connection, and operate on the same private network.
Securing Your Wireless Router
ResNet requires you to secure your wireless router to use it. You must use wireless encryption, which encodes the data transmitted between your PC and your wireless router. Unfortunately, some routers ship with encryption turned off, leaving it completely exposed. Enable your router's encryption and use the strongest form supported by your computer. The Wireless Protected Access (WPA) protocol and more recent WPA2 have supplanted the older and less-secure Wireless Encryption Protocol (WEP).
Also, make sure you change the default network name and password on your router. Doing so will make it much more difficult for hackers to break into your router and commandeer its settings.
Plug one end of an Ethernet cable into the orange or green internet jack in your room, and the other into the WAN, Uplink, or Internet port of the router. Connect your computer and other devices to the LAN ports on the router.
Warning: It is very important you do NOT plug the cable going to the port on the wall into one of the regular LAN jacks on the router, as this will disable your network port.
Register the Router
To get your connection working, you'll need to find and register the routers WAN or Uplink adapter address. This may be physically written somewhere on the router, or you may be able to find it in the router's web–based interface. Consult your router's manual for the best way to find the adapter address.
To register the device, login to ResDesk. You will be prompted to type in the hardware address found above, agree to the acceptable use policy, and click submit. Doing so will register your device.
Once the router is registered, all network devices connected to the router will have access to the network.
Additional Help
Setting up a router can be tricky, especially on a network shared with many other students. If you are having trouble setting up your router, or are wondering if it was secured correctly, feel free to call the OSU Computer Helpdesk at 541-737-3474. We can walk you through setup over the phone, or send a technician out to help you set it up in person.
ResNet Use Policies
ResNet Use Policies
OSU provides network connections in support of the educational mission of OSU. Using the network at OSU is a privilege. As such, it is the responsibility of each patron to use these services appropriately and in compliance with all University, City, County, State and Federal regulations. The following policies are for the use of ResNet wired & wireless networks. These policies are in addition to OSU's Acceptable Use Policy, are not all-inclusive, and may be modified at any time.
Intended Use
Personal use of University computing resources that interferes with University business is not allowed. Network connections may not be used for any commercial purposes or used to provide Internet or network access to anyone besides the registered user. Do not share you a personal router or wireless connection with anyone else. Network services and wiring may not be modified or extended beyond the area of their intended use.
Excessive Use
The OSU network is a shared resource used by all members of the University community. Excessive use of bandwidth or applications that inhibit or interfere with the use of the network by others are not permitted.
File-Sharing & Copyright
Unauthorized digital reproduction and/or distribution of copyrighted materials is against federal law. Anyone found distributing (sharing) such material, including copyrighted music, digitized video from copyrighted motion pictures, copyrighted software, etc. is subject to termination of network services.
Wireless Access Points (WAP) & Routers on ResNet
Personal wireless access points and wireless routers connected to ResNet are allowed but discouraged. All UHDS residences already have wireless so personal WAPs should not be needed. All personal wireless access points and wireless routers must be secured so the connection is not openly shared. A user registering a wireless device is responsible for any violation of campus use policies originating from computers connecting to the wireless device. If the device causes network-related problems or is not secured, the ResNet user's account may be disabled without prior warning.
Unauthorized Access
Any unauthorized attempt to access another computer (on or off campus) or circumvent or defeat any mechanism put in place by OSU to manage the network is prohibited. Attempts will result in the immediate disconnection of the suspected network connection until the matter has been resolved.
Network & Email Identity
Forgery or other misrepresentation of one's identity via email or any other form of communication is a violation of University Policy. This includes forging of IP addresses or Ethernet adapter addresses to conceal a computer's identity.
Termination/Suspension of Access
Individuals or groups who violate this Use Policy may have their access to computing resources suspended or terminated upon discovery of a violation. In appropriate circumstances individuals may also be subject to disciplinary and/or legal action.
Liability
OSU and ResNet assumes NO responsibility for costs associated with loss or damage to a patron's personal computer and its associated peripheral equipment.
The OSU Computer Helpdesk provides walk-in and phone support for ResNet connections and software assistance on a variety of operating systems and software products, including internet tools, spyware and virus removal, software applications, ONID, and Blackboard?.
SECURITY ALERT - Recent Email Phishing Attacks!!!
Oregon State has recently been hit with email phishing attempts posing as OSU computer support asking for network account passwords. We want to remind you to NEVER give your passwords to ANYONE. For information on how to detect some of these phishing attempts please visit this page.
Phone:
541.737.3474
Walk-in Helpdesk:
Valley Library - Main Floor at Reference Desk
Regular Term Hours:
Phone Center:
Monday-Thursday: 8am-7pm
Friday: 8am-5pm
Walk-Up Helpdesk:
Monday-Tursday: 8am-9pm
Friday: 8am-7pm
Sunday: 3pm-7pm
Summer & Breaks:
Phone Center and Walk-Up Helpdesk:
Monday-Friday: 8am-5pm (including new student week)
Oregon State University provides consolidated wireless network access in many campus locations through the OSU Wireless Network. The OSU Wireless Network allows students, staff, and even conference users to easily setup and use wireless devices on campus. Click here for a map of campus, including information about wireless coverage.
Wireless Networks for ONID and OUS Users
Anyone who has a valid ONID or OUS account will have access. For more information about who has access to the network, See our Getting Connected page.
There are two options available when connecting to the on campus wireless network at OSU: OSU_Access and OSU_Secure. OSU_Access is an unsecured connection meant for quick sessions, and simple web browsing. OSU_Secure is an encrypted connection which allows security for online browsing if you should need it.
OSU has established reciprocal relationships with several OUS schools to allow access to each others wireless. OSU employees and students can use their ONID account to access wireless at PSU and U of O.
Wireless is a way of connecting to the internet, network, or device without the use of a wired connection. While it may be more convenient to use wireless, it may not be as consistent as a wired connection.
OSU Wireless Strategy
Our wireless strategy involves deploying a campus-wide wireless network with these goals:
Comprehensive coverage with single registration. To deliver the greatest value we are working towards maximum campus coverage. Users will be able to access the majority of the wireless network by completing a single registration process.
Easy to use for the OSU community. There is a design trade-off between secure and easy. Security protocols are evolving, but for the time being we have chosen to make default registration for and use of the wireless network easy rather than completely secure, provided we can account for the identities of users.
Secure option if appropriate. Recognizing the security requirement of many applications, encrypted communication is possible with the understanding that it will require more complex configuration by the user. Secure network communication will allow users to access nearly all of the same resources available through wired networks.
Getting Connected
OSU Students and Employees
Most buildings now have wireless network access. If you'd like to find out if a specific building has wireless network service go to the OSU Interactive Map.
Select which wireless network you would like to connect to. You will need your ONID credentials to login and register your computer.
Visitors
Any OSU student or employee can use their ONID credentials to temporarily authenticate a visitor's computer via the login box on the Wireless Network welcome page. However, the OSU student or employee is responsible for the visitor's action on the network, as if the OSU student or employee had been using the computer themselves. For example, if the visitor receives a copyright violation the person who is logged the visitor in will be held responsible.
The Oregon University System (OUS) is in the process of implementing a reciprical authentication process, which will allow anyone from one of the OUS institutions to use the wireless network of any one of the other universities. If your parent institution has already set this up, you can log in to the OSU wireless network by simply picking the name of your university from the 'Provider' drop-down list (on the Wireless Network welcome page) and typing in the same username & password you use at your home institution.
Conference Guests
Departments at OSU may create a conference account to be used by event attendees for wireless access. The cost is $15 per event, charged to a departmental index code. To register: Conference Wireless Registration (Note: Requires ONID authentication).
Department laptops
Department laptops can be registered in Maintain by the Departmental Computing Administrator (DCA?) and they will automatically have access to the Wireless Network.
Wireless Coverage
You can view on campus wireless coverage for each building by using the OSU Interactive Map.
More wireless information can be found on Network Engineering's website.
Network Media Players (ROKU)
Network Media Players are devices that can stream shows from providers like Netflix and Hulu directly to your TV by connecting to the internet. Certain models have a hard-coded DNS which causes them to have connection problems on OSU networks, including ResNet.
Typically connecting through an Ethernet cable will resolve the issue, so we always recommend that people buy NMPs with Ethernet ports. Most players have ports already, but some like the Roku HD and Roku 2 XD do not.
Getting a wireless router should fix the connection issue, but this has not yet been tested. If customers ask about getting a Roku, recommend the Roku 2 XS, because it is currently the only member of the Roku lineup that has an Ethernet port built in.
OSU Secure
What is OSU Secure?
OSU_Secure is an option for those on campus who require data encryption while accessing the internet. It uses a 48-bit initialization vector and a 128-bit encryption key and utilizes Temporary Key Integrity Protocol (TKIP) to achieve security. This is a useful option for those who enjoy the leisure of online banking, but don't want to be concerned with unencrypted information being transmitted through the wireless network.
Why WPA?
WPA offers a more secure method of using OSU's wireless network. OSU_Secure SSID is the preferred method to securely access the OSU Network and the Internet. Wireless clients using the OSU_Access network will be limited to what they can access. You can use the VPN service on the OSU_Access network to have similar to secure access capabilities that OSU_Secure provides.
What is WPA?
WPA or Wi-Fi Protected Access is a class of systems to secure wireless computer networks. There are two classes of WPA that allow secure access to a wireless network:
WPA-PSK
WPA-Enterprise
WPA-PSK works well in a SOHO environment where a strong (minimum 20+ characters) Pre-Shared Key can be shared amongst a few wireless clients. WPA-Enterprise is more suitable for large organizations using an external authentication method. Both classes of WPA require encrypted authentication to occur prior to allowing encrypted data to be sent over the wireless.
The following URL has a comprehensive description of WPA and other references to implementations of WPA: Wikipedia's Wi-Fi Protected Access.
Who has access?
As with OSU_Access, anyone with valid ONIDcredentials may access OSU_Secure. For those who have forgotten their ONID login information, it can be reset using that individuals OSU ID? number and GAP? from the ONID homepage or by clicking here.
How can I use it?
To connect to OSU_Secure, the computer must first be registered to Maintain (link opens in new window). Maintain is a network management software that registers users onto the wireless network on campus. It requires the hardware address, which is unique to each device, to be registered to the network. Generally, these will look like, "00-23-45-67-89-ab." If you have troubles finding your hardware address, please use these instructions. (Note: the instructions will open in a new window.)
Once a computer is registered in Maintain (link opens in new window), that device can either connect to OSU_Access or OSU_Secure. Once registered, OSU_Access does not require any more configuration while OSU_Secure requires additional configuration for the WPA encryption.
The general settings used for the OSU_Secure network are:
SSID: OSU_Secure
Security: WPA2 Enterprise
EAP Method: PEAP (PEAPv0/EAP-MSCHAPv2)
Key Type: AES (or automatic)
Phase2 Type: MSCHAPv2
Username: ONID Username
Password: ONID Password
More detailed instructions with pictures are available for both Microsoft and Apple operating systems as well as select mobile devices. Click on any of the links below to view the instructions:
The secure part means that any data you send over the wireless connection is encrypted. Browsers and websites can encrypt the data that they send anyway which happens on most or all sites that transfer any sensitive information. The encryption done by the wireless network is another layer of security that helps protect your sensitive information. The following is more technical information which is unnecessary for the use of the wireless networks.
Examples:
Un-Secured Wireless (OSU_Access):
Sending this data through an HTTP connection will be transmitted over the wireless network completely unencrypted. If you are submitting a comment to an unsecured forum the data would be transmitted in clear text which could be read by anybody with the correct software. For poorly designed websites they may also be able to see the username, password, and what website you were trying to log in to.
Sending this through a https (s stands for secure) connection will be encrypted on your computer and sent through the network. Anybody with the correct software would be able to see where you were sending the information to but not the actual information being sent. (more technically the header information will not be encrypted but the data will be).
Secured Wireless (OSU_Secure):
Sending this data through a HTTP connection will still result in everything being encrypted. Anybody with the correct software will be able to see that you are sending and receiving data but they will not be able to tell where you are sending it or what information you are sending (including usernames and passwords).
Sending this through a https (s stands for secure) connection will be encrypted on your computer and sent through the network where it will be encrypted again (more technically the data will be encrypted twice and the headers will be encrypted once). Anybody with the correct software would be able to see that you are sending and receiving data but they will not be able to see where you are sending it or what information you are sending (including usernames and passwords).
Windows XP
Below are the steps to connect to OSU_Secure with Windows XP. Please follow all directions closely for proper setup.
All of the images below can be clicked on if you need a larger view.
Step 1
Click Start, then click Run. A run box will open. When it does, type "ncpa.cpl" and click OK.
Step 2
The network connections box will open. Once it does, right-click on your Wireless Network Connection entry, and click Properties.
Step 3
A connection properties window should open. When it does, click the Wireless Networks tab at the top.
Note: You should see a list of wireless networks. If OSU_Secure is already listed, highlight it and click the Remove button to clear out all old settings.
Click the Add button.
Step 4
This will open a new connection box. Type in "OSU_Secure" for the name, then select WPA2 for network authentication, and select AES for data encryption.
Click the Authentication tab at the top.
Step 5
Select Protected EAP (PEAP) for the EPA Type.
Click the Properties button.
Step 6
This will open a separate properties box. Un-check the Validate Server Certificate box, then click the Configure button at the bottom.
Step 7
Another box will open. Un-check the Automatically use my Windows logon name and password box, and click OK.
Step 8
Click OK three times to close all the open settings boxes.
You should be back to the Network Connections page. Right-click on the Wireless Network Connection entry and click View Available Wireless Networks.
Step 9
Windows should automatically connect to OSU_Secure at this point. If it doesn't, just double-click on the OSU_Secure entry to connect.
Windows will begin connecting. At some point, a popup window will appear asking for credentials. Click on this popup window to open the credentials page.
Step 10
Enter your ONID username in the user name box, your ONID password in the password box, and then type "ONID" in the Logon domain box.
Click OK, and it will connect you to OSU_Secure.
Windows Vista, 7
Windows Vista and Windows 7 should be able to Connect to the OSU_Secure network with the automatic instructions below. If these instructions fail, you can try connecting to OSU_Secure manually
Click on your wireless network icon in your taskbar.
Click on the OSU_Secure network in the list, and click the Connect button.
A window should pop up asking for a username and password. Enter your ONID Username and ONID Password, and hit enter. Your computer should then connect to OSU_Secure.
Note: If you are unable to connect automatically, try the manual steps below:
Connect Manually
Below are the manual steps to connect to OSU_Secure with Windows Vista/7. Please follow all directions closely for proper setup.
All of the images below can be clicked on if you need a larger view.
Step 1
Click Start, then click Control Panel. Once the Control Panel opens, click Network and Internet, then Network and Sharing Center, then on the left-hand side, click Manage Wireless Networks.
A list of your saved wireless networks (if any) should open up.
Step 2
Click the Add button on this page.
Note: If OSU_Secure is already listed here (if you tried to add it already), delete it from the list before continuing to clear out any old settings.
Step 3
A separate window should open. When it does, select Manually Create a Network Profile.
Step 4
This will open a new connection box. Type in the following information:
Network Name: OSU_Secure
Security Type: WPA2_Enterprise
Encryption Type: AES
Leave everything else the way it is. Once finished, it should look like the screenshot to the left (click on it for a larger view). Click the Next button when you are done.
Step 5
A window should appear saying that you Successfully added OSU_Secure. Click the Change Connection Settings option, and a new settings window should open.
Step 6
Click on the Security tab at the top, and verify that Security type is still WPA2-Enterprise, Encryption Type is still AES, and the Network Authentication Method is set to Microsoft: Protected EAP (PEAP).
Click on the Settings button next to the drop-down menu.
Step 7
Un-check the box next to Validate Server Certificate.
Make sure that the Secure Authentication Method is set to Secure Password (EAP-MSCHAP v2), and then click the Configure button next to it.
Step 8
Un-check the box next to Automatically use my Windows logon name and password.
Click OK three times to close the open settings windows.
Step 9
You should be looking at the Successfully added OSU_Secure window again. Click Close to close this window.
Click on the wireless icon in the lower left-hand corner of your dock, select the OSU_Secure network from the list, and click Connect.
Step 10
A box should pop up asking for network authentication credentials. Enter your ONID username in the top box, then your ONID password in the bottom box and click OK.
Step 11
If it asks you to set a location for Secure, choose Public Network.
You should now be connected to the OSU_Secure network!
Mac OS 10.6 / 10.7
Below are the steps to connect to OSU_Secure with OSX 10.6 (Snow Leopard) and OSX 10.7 (Lion). Please follow all directions closely for proper setup.
All of the images below can be clicked on if you need a larger view.
Step 1
Click the wireless icon in the upper-left hand corner and select OSU_Secure from the list.
Step 2
A window will open asking for a username/password. Enter your ONID Username in the User Name box, and your ONID Password in the Password Box.
Click OK.
Step 3
Your computer will then attempt to connect to OSU_Secure.
If you get a popup similar to the one on the right asking to verify a certificate, click Continue.
Mac OS 10.5
Below are the steps to connect to OSU_Secure with OSX 10.5 (Leopard). Please follow all directions closely for proper setup.
All of the images below can be clicked on if you need a larger view.
Step 1
Click on the Apple icon in the upper-left hand corner, then select System Preferences.
Step 2
Click on the Network icon on this screen.
Step 3
Select Airport from the list on the left, then click the Advanced button.
Step 4
Click the '+' symbol to add a new wireless network.
Step 5
Type OSU_Secure for the Network Name, and select WPA2 Enterprise for security. More fields should appear after selecting this.
In the Username box, type ONID\, followed by your ONID username.
Example: If your onid username is beaverb, you would type "ONID\beaverb"
Enter your ONID password in the password box. Leave the 802.1X box alone at its default value.
Step 6
Click the OK button at the bottom of the screen.
Step 6
Now lick the Apply button. This should close all the open settings windows.
Step 7
Click the Airport icon in the upper-right hand corner, and select OSU_Secure from the list.
Step 8
Your computer will then attempt to connect to OSU_Secure.
If you get a popup similar to the one on the right asking to verify a certificate, click Continue.
OSU_Secure Wireless on Linux (Unix)
PLEASE NOTE:
The OSU Computer Helpdesk does not officially support Linux devices on the secure wireless network. Most should work fine if configured properly, but if any questions arise, they should be directed to the Linux community (there is a Linux Users Group on campus as well). The details on this page are only suggestions that have been reported to work in the past.
The general settings for the OSU Secure network are as follows:
SSID: OSU_Secure
Security: WPA2 Enterprise
EAP Method: PEAP (PEAPv0/EAP-MSCHAPv2)
Key Type: AES (or automatic)
Phase2 Type: MSCHAPv2
Domain (If required): ONID
Username: ONID Username
Password: ONID Password
If you are unable to get the default wireless manager to work, users have had success switching to WICD as their wireless manager.
For help installing WICD for your flavor of Linux, see the WICD Downloads Page. The top of this page also provides some basic troubleshooting steps to start using it.
NOTE: Once you install WICD, you will have to uninstall or stop your other wireless manager to use it.
Mobile
General Instructions for a mobile phone:
If you're phone doesn't have specific instructions on this website these are the general settings that the phone will have to have in order to connect to OSU_Secure.
SSID: OSU_Secure
Security: WPA2 Enterprise
EAP Method: PEAP (PEAPv0/EAP-MSCHAPv2)
Key Type: AES (or automatic)
Phase2 Type: MSCHAPv2
Username: ONID Username
Password: ONID Password
If you have a phone that is not in the list of current devices with instructions we are always willing to add them so if you can create specific instructions please email us with them and we will post them here. Screenshots (if possible) are also much appreciated and will also be posted.
OSU Access
What is OSU Access?
OSU_Access is the unsecured campus wireless network. Anybody with an ONID account or a Conference Login can connect.
How do I connect?
You can connect to OSU Access using your laptop's wireless connection. If it is set to automatically connect, it may ask you if you really want to connect to it. You may also have to select it from the list of wireless networks, and it may ask you if you really want to connect here as well. In either case select Ok, or Connect.
When you open your browser, you should get a sign-in/registration page. You can choose to either sign in, which is just a temporary 600 minute login, or you can register your computer's MAC address? so that you don't have to sign in again. We strongly recommend that customers permanently register their machines.
For instructions on how to permanently register your machine, Click Here.
Visitor Wireless
The Visitor network is free. Aside from using the University’s existing wireless infrastructure, no OSU staff or resources are involved; routing and management are provided by Peak and Alyrica.
A login/agreement appears every 20 minutes.
Capacity of this network is limited.
OSU does not provide support for this free service.
OSU does not guarantee that this free service will work for everyone; nor do Peak or Alyrica.
This is NOT intended as a replacement for OSU Access or OSU Secure. It’s strictly a free service provided as a temporary convenience for visitors to OSU.
This network will not be appropriate for anyone authorized to use our existing OSU networks.
Using Wireless at U of O
Members of the Oregon State University Community are able to use wireless networking at Portland State University and the University of Oregon as part of an agreement among these institutions. Please carefully follow the instructions below to use your ONID account to get on U of O wireless.
Step 1: Connect to the right wireless network.
You should choose the wireless network named "uowireless" (Not the one labeled "UO Secure"). See illustration below. Your network list may look somewhat different.
Step 2: How to use your ONID password
Once you have connected to the correct network you will need to authenticate (i.e. log in). To do that, open any web browser and go to www.oregonstate.edu (any other site will do as well). A login screen will then present itself:
Here you will login with your ONID credentials: for the user name use your ONID email address.
If you have typed in your credentials correctly you will now how access to the internet through the U of O wireless network.
Step 3: Initiate a VPN? connection to OSU. (Optional but recommended)
While this step is not strictly mandatory, it is highly recommended as it will offer two major advantages. First, it will make sure your Internet activity is safe from eavesdropping. As is the case with many wireless networks, the UO network is not encrypted, so anyone within broadcast range of your computer may be able to see much of what you do on the Internet. The VPN eliminates this problem. Second, using the VPN will give you broader access to OSU resources than you would otherwise have. Click here for more information on the OSU VPN.
Using Wireless at Portland State University
Members of the Oregon State University Community are able to use wireless networking at Portland State University and the University of Oregon as part of an agreement among these institutions. Please carefully follow the instructions below to use your ONID account to get on PSU wireless.
Step 1: Connect to the right wireless network.
You should choose the wireless network named "PSU" (Not the one labeled "PSU Secure"). See illustration below. Your network list may look somewhat different.
Step 2: How to use your ONID password
Once you have connected to the correct network you will need to authenticate (i.e. log in). To do that, open any web browser and go to www.oregonstate.edu (any other site will do as well). A login screen will then present itself:
Here you will login with your ONID credentials, but in a slightly different way: for the user name, use your ONID username and append "@onid" Be very careful not to append any more than just "@onid" If you also append "oregonstate.edu" the process will fail.
Example: username@onid
If you have typed in your credentials correctly you will now how access to the internet through the PSU wireless network.
Step 3: Initiate a VPN? connection to OSU. (Optional but recommended)
While this step is not strictly mandatory, it is highly recommended as it will offer two major advantages. First, it will make sure your Internet activity is safe from eavesdropping. As is the case with many wireless networks, the PSU network is not encrypted, so anyone within broadcast range of your computer may be able to see much of what you do on the Internet. The VPN eliminates this problem. Second, using the VPN will give you broader access to OSU resources than you would otherwise have. Click here for more information on the OSU VPN.
Wireless Registration
Wireless registration allows users to automatically connect to a wireless network on campus without having to repeatedly sign in. To register your computer log into Maintain and follow the instructions below:
Your web browser will be automatically redirected to the OSU Wireless Network Authentication Page.
Click Click Here to Register and log in with your ONID username and password.
Read through the acceptable use policy, check the box at the bottom of the page indicating your compliance with the use policies as well as the box affirming you understand that illegal file sharing is not allowed on the OSU Wireless Network, and then click I agree box.
On the next screen, verify that your hardware address is listed (It should look like this “00:60:08:9A:42:AD”) and add a description to this device. Click Add Hardware Address then click Continue on the next screen.
Wait 5-10 minutes for your computer to be registered. If you want to use the internet immediately you can use the temporary login on the starting registration page.
Congratulations! You are now registered permanently on the OSU wireless network.
Wireless Printing
What is Wireless Printing?
Wireless printing allows any ONID user the abiltiy to print to campus printers from thier personal laptops. Student Computing Facilities (SCF) has printers in buildings campus wide (Milne, The Valley Libray, Kidder, Education, and Callahan Classroom) that allow wireless printing.
Who has access?
Anyone who has a valid ONID account will have access.
How To Print Wirelessly
For instructions connecting using Windows XP, Vista, 7, Click Here
For instructions connecting using a Mac, Click Here
Currently, OSX 10.7 doesn't support wireless printing (due to SAMBA protocol limitations). We are working with Apple, and Student Computing Facilities, to resolve the issue.
Setup Wireless Printing - OSX 10.5 and OSX 10.6
To setup wireless printing in OSX 10.5 and OSX 10.6:
Ctrl+click on the top of the window and select customize toolbar
Drag the advanced icon to the toolbar
Click Done
Click the advanced icon
In the Type dropdown, select "Windows"
In the Device dropdown, select "Another Device"
In the URL field, enter: smb://username:password@onid/onid-print.scf.oregonstate.edu/printername (where "username" is your username and "password" is your ONID "Samba/Windows" password and where "printername" is the printer you are connecting to. Example: smb://jsmith:Ss12$RMY9@onid/onid-print.scf.oregonstate.edu/scf_main (your password will not be visible after it's entered here)
In the Name dropdown, enter a name to identify the printer
Leave the Location field blank
In the Print Using dropdown, underneath Choose a driver or printer model, choose "Select Printer Software"
Select the Printer Model from the list. If you cannot find it, then cancel out of the model list and select a "Generic" option from the Print Using dropdown.
Click "Add"
Click "Continue"
Print to the newly created printer.
Setup Wireless Printing (OSX 10.4 and Earlier)
To setup wireless printing in OSX 10.4 and earlier:
While holding down the Option key, click "More Printers..."
Select "Advanced" from the dropdown menu
Select "Windows Printer via SAMBA" in the "Device" menu
For "Device Name" enter a name to identify the printer
For "Device URL" enter: smb://username:password@onid/onid-print.scf.oregonstate.edu/printername (where "username" is your username and "password" is your ONID "Samba/Windows" password and where "printername" is the printer you are connecting to. Example: smb://jsmith:Ss12$RMY9@onid/onid-print.scf.oregonstate.edu/scf_main (your password will not be visible after it's entered here)
Select the printer model (if not found, select 'Generic' or the printer model if available)
Click "Add"
Print to the newly created printer.
List of available printers:
For a list of printers accessible from the public wireless network with your ONID, click here.
Engineering Students
You can configure your laptop to print to the ENGR printers wirelessly too. To find out more information, click here.
Wireless Printing For Windows
For Windows 7 and Vista
Note: The following instructions only work with certain versions of Windows. If you have Windows 7 Home Premium, Windows 7 Home Basc, Windows Vista Home Premium, or Windows Vista Home Basic, these instructions will not work for you. If you have one of these systems, please bring your computer to the Walk-Up Computer Helpdesk on the main floor of the Valley Library, and we can set up printers for you.
All of the images below can be clicked on if you need a larger view.
Step 1
Click the "Start" circle, then click on Computer.
In the "Search" bar at the top, type the following: \\ONID-print.
Hit enter, and Windows will attempt to connect to the print server.
Note: you must be connected to either the OSU_Secure or OSU_Access networks for this to work.
Step 2
A window should pop up asking for a username and password. Enter the following:
For Username, enter "ONID\", followed by your onid username.
For Password, enter your normal ONID Password.
Check the box labeled "Remember my credentials."
Step 3
A big list of printers should be displayed on the screen. Scroll through the list until you find the printer you want to connect to. In the screenshot example on the right, we are connecting to the main Valley Library Printers (click on the image for a larger view).
When you find the desired printer, double-click on it to connect.
Step 4
You will probably get a message similar to the one on the right saying that a driver was not found for the printer. Click on OK to browse for a printer driver.
Windows should then open up a list of printers.
Step 5
At this point you will need to have the drivers for the printer you are connectiong to. Please choose from the following options:
If your laptop is running Windows 7 64-bit or Windows Vista 64-bit, choose from the following drivers:
If the printer you are attempting to connect to is not in the list above, you will have to download the driver from the manufacturer website. You can view the list of available campus printers on This Page.
Step 6
Extract the file you downloaded above to a location that you will remember (like your desktop).
Go back to the list of drivers you had open before, and click the Have Disk button.
A separate window should open asking to insert a disk. Click the Browse button at the bottom.
Step 7
Navigate to the place where you extracted the printer driver.
Inside the folder, you should only be able to see a single inf file to open. Select it, and click the Open button.
It will then go back to the previous disk screen. Click the OK button.
Step 8
A list of available drivers from that file should be displayed. Select the correct one for the printer you are installing (View printer list here).
Click the OK button.
Windows should then connect to the printer, and the printer will be added to your printers list!
Click HERE for a tutorial video on Windows wireless printing.
For Windows XP
Go to "Start" -> "Control Panel" -> "Printers and Faxes"
Click "Add a printer"
In the "Add Printer Wizard" select "network printer" and click Next
Install the printer driver (this can be downloaded off the web)
Click on "Next"
Click on "Finish"
Print out a page to test
List of available printers:
For a list of printers accessible from the public wireless network with your ONID, click here.
Engineering Students
You can configure your laptop to print to the ENGR printers wirelessly too. To find out more information, click here.
Eduroam Wireless
Eduroam (education roaming) is the secure worldwide federated network access service developed for the international research and education community. Eduroam provides per-user, per-session encrypted network access for visitors from participating institutions, without the need to gain guest credentials on arrival to an eduroam enabled location. Also study abroad students can join thousands of eduroam hotspots without any hassle or any data roaming charges.
Is my university part of eduroam?
To check if your university or the university that you are visiting is part of the eduroam federation you will need to vist the eduroam Website.
It is strongly recommended that you configure and test your device on the eduroam network at Oregon State University before you travel to another eduroam supported university. You can use your OSU credentials (as shown below) to establish a wireless connection.
Enter your credentials in the following format:
Username: ONIDusername@onid.oregonstate.edu
Password: ONID password
How visitors login to eduroam at OSU
Persons from participating eduroam institutions may establish a wireless connection at OSU using their own university’s eduroam credentials. We highly recommend that before coming to Oregon State University that you test your settings at your campus.
Eduroam will be visible to network devices anywhere that the OSU’s main wireless networks are available. The eduroam connection uses the same WPA2 encryption used by OSU_Secure, with a 48-bit initialization vector and a 128-bit encryption key.
Connecting your device to eduroam
Directions are provided at the pages below to configure your OS to work with eduroam.
Connect to eduroam (Vista, 7)
Windows Vista and Windows 7 should be able to Connect to the eduroam network with the automatic instructions below. If these instructions fail, you can try connecting to eduroam manually
Click on your wireless network icon in your taskbar.
Click on the eduroam network in the list, and click the Connect button.
A window should pop up asking for a username and password.
A box should pop up asking for network authentication credentials. Enter your "ONID Username"@onid.oregonstate.edu in the top box, then your ONID password in the bottom box and click OK.
For the Username the "@onid.oregonstate.edu" is required.
If this is your first time connecting to the eduroam network, you may be presented with a certificate warning. Please go ahead and select the Connect option Note: If you are unable to connect automatically, try the manual steps below.
Connect Manually
Below are the manual steps to connect to eduroam with Windows Vista/7. Please follow all directions closely for proper setup.
All of the images below can be clicked on if you need a larger view.
Step 1
Click Start, then click Control Panel. Once the Control Panel opens, click Network and Internet, then Network and Sharing Center, then on the left-hand side, click Manage Wireless Networks.
A list of your saved wireless networks (if any) should open up.
Step 2
Click the Add button on this page.
Note: If eduroam is already listed here (if you tried to add it already), delete it from the list before continuing to clear out any old settings.
Step 3
A separate window should open. When it does, select Manually Create a Network Profile.
Step 4
This will open a new connection box. Type in the following information:
Network Name: eduroam
Security Type: WPA2_Enterprise
Encryption Type: AES
Leave everything else the way it is. Once finished, it should look like the screenshot to the left (click on it for a larger view). Click the Next button when you are done.
Step 5
A window should appear saying that you Successfully added eduroam. Click the Change Connection Settings option, and a new settings window should open.
Step 6
Click on the Security tab at the top, and verify that Security type is still WPA2-Enterprise, Encryption Type is still AES, and theNetwork Authentication Method is set to Microsoft: Protected EAP (PEAP).
Click on the Settings button next to the drop-down menu.
Step 7
Un-check the box next to Validate Server Certificate.
Make sure that the Secure Authentication Method is set to Secure Password (EAP-MSCHAP v2), and then click the Configure button next to it.
Step 8
Un-check the box next to Automatically use my Windows logon name and password.
Click OK three times to close the open settings windows.
Step 9
You should be looking at the Successfully added eduroamwindow again. Click Close to close this window.
Click on the wireless icon in the lower left-hand corner of your dock, select the eduroam network from the list, and clickConnect.
Step 10
A box should pop up asking for network authentication credentials. Enter your "ONIDusername"@onid.oregonstate.edu in the top box, then your ONID password in the bottom box and click OK. For the Username the "@onid.oregonstate.edu" is required.
Step 11
If it asks you to set a location for eduroam, choose Public Network.
You should now be connected to the eduroam network!
Connect to eduroam (Windows XP)
Below are the steps to connect to eduroam with Windows XP. Please follow all directions closely for proper setup.
You may be prompted to accept a certificate after connecting; please go ahead and accept the warning. If you are unable to connect and do not receive a certificate prompt. You will need to run the script below to put the correct certificate on your computer. You may download it below.
3. Run install-certs.bat (You will need admin rights on your computer)
4. Then follow the steps below to setup your connection.
If you are unable to connect after doing this please contact the OSU Computer Helpdesk.
Step 1
Click Start, then click Run. A run box will open. When it does, type "ncpa.cpl" and click OK.
Step 2
The network connections box will open. Once it does, right-click on your Wireless Network Connection entry, and click Properties.
Step 3
A connection properties window should open. When it does, click the Wireless Networks tab at the top.
Note: You should see a list of wireless networks. If eduroam is already listed, highlight it and click the Remove button to clear out all old settings.
Click the Add button.
Step 4
This will open a new connection box. Type in "eduroam" for the name, then select WPA2 for network authentication, and select AES for data encryption.
Click the Authentication tab at the top.
Step 5
Select Protected EAP (PEAP) for the EPA Type.
Click the Properties button.
Step 6
This will open a separate properties box. Un-check the Validate Server Certificate box, then click the Configure button at the bottom.
Step 7
Another box will open. Un-check the Automatically use my Windows logon name and password box, and click OK.
Step 8
Click OK three times to close all the open settings boxes.
You should be back to the Network Connections page. Right-click on the Wireless Network Connection entry and click View Available Wireless Networks.
Step 9
Windows should automatically connect to eduroam at this point. If it doesn't, just double-click on the eduroam entry to connect.
Windows will begin connecting. At some point, a popup window will appear asking for credentials. Click on this popup window to open the credentials page.
Step 10
Enter your “ONID username”@onid.oregonstate.edu in the user name box, your ONID password in the password box, and leave the Logon domain box blank.
Click OK, and it will connect you to eduroam.
Connect to eduroam (Mac OS X 10.5-10.8)
Below are the steps to connect to eduroam with OSX 10.6 (Snow Leopard) and OSX 10.7 (Lion). Please follow all directions closely for proper setup.
All of the images below can be clicked on if you need a larger view.
Step 1
Click the wireless icon in the upper-left hand corner and select eduroam from the list.
Step 2
A window will open asking for a username/password. Enter your ONID Username@onid.oregonstate.edu in the User Name box, and your ONID Password in the Password Box.
Click OK.
Step 3
Your computer will then attempt to connect to eduroam.
If you get a popup similar to the one on the right asking to verify a certificate, click Continue.
Connect to eduroam (iPad / iPod)
Below are the directions for connecting your Apple mobile device to the eduroam network on the OSU campus.
Step 1
Tap the the Settings on your iPad/iPod home screen.
Step 2
Select the Wi-Fi menu option.
Select the eduroam network from the options that appear on your screen.
Step 3
You should now be asked to put in your username and password.
For your username you will need to put your onid username with @onid.oregonstate.edu.
For your password you will need to use your ONID password.
Step 4
You may be presented with a certificate warning please go ahead and accept the warning. So that you can can connec to eduroam.
If you are unsure or want to double check the validity of the certificate, please feel free to contact the OSU Helpdesk.
Step 5
You should now see a checkmark next to eduroam and be connected to the network.
If you are having any problems please contact the OSU Helpdesk.
Virtual Private Networking (VPN) gives the user a secure connection to the OSU network along with an on-campus IP address?. Once the connection is established, the user will be connected to the OSU network through an encrypted tunnel. Passwords and other sensitive information will be securely transmitted over the Internet and into the campus network. Only traffic to and from OSU will be secure when using VPN.
Who has access?
Users must have an ONID or DINO account and a current affiliation with the University. For example, temporary access to ONID accounts after graduation will not give VPN access.
What OSU resources require using the VPN?
Accessing OSU Library databases and SciFinder Scholar from off-campus computers.
Using Outlook for Exchange? e-mail from off-campus computers (faculty and staff only).
Accessing OSU computers that are behind firewalls via Remote Desktop (faculty and staff only).
Windows 8 Known Issue Occasionally the Standard VPN client will have an issue with Windows 8. We are aware of the issue and a fix has been found. The VPN FAQ's page has the file to download and instructions on how to apply the solution for the issue and allow the VPN the function properly.
Download the latest version of the Cisco VPN client software. Version for 32-bit Windows: 5.0.07.0410 Download Version for 64-bit Windows: 5.0.07.0440 Download
After your download completes, double-click the file to start installation.
Launch the software by selecting it from the All Programs list, then select Cisco Systems VPN Client folder. The VPN client is located here.
Profiles have already been setup for you, and all you have to do is select the profile associated with what you need to do.
Please use the WebVPN ONLY if Method 1 does NOT work for you.
Method 2: WebVPN
(works on Windows 32-bit and 64-bit operating systems)
Accept the request to install the Cisco AnyConnect client software on your computer.
A window will appear informing you that you are connected to the OSU network. An icon will also appear in the system tray when you successfully connect. You can right-click this icon and choose to disconnect or quit the VPN connection.
To reconnect in the future, open the "Cisco AnyConnect VPN Client" from the Programs menu and connect to "sds.oregonstate.edu" and use your ONID username and password to reestablish a VPN connection.
Connection information
Only need the connection profiles? Acquire that information here.
A window will appear informing you that you are connected to the OSU network. An icon will also appear in the system tray when you successfully connect. You can right-click this icon and choose disconnect or quit to end the VPN connection.
Note: The webVPN client for Mac OS does not install anything, and will have to be run again to reconnect if you quit from the connection.
Download the latest version of the Cisco VPN client software.
Login with your ONID username and password.
Save the install package to your Desktop.
Double click the file vpnclientdarwin-4.9.01.0180-universal-k9.dmg.
Double click the mounted file vpnclientdarwin-4.9.01.0180.
Continue to the next section.
Install:
Double click on the icon that says Cisco VPN Client.mpkg.
Click continue to confirm that you would like to proceed.
Click on continue again to start the installation process.
Click on continue again to accept the license agreement.
Click on Agree to say that you agree with the terms.
Then click on install to start the installation process.
If you have a system password, you will have to type it in now.
Click close to exit out of the installation program when it is done.
You should now be able to delete the package that you downloaded from your desktop.
Now you should be able to go to Go> Applications and find the Cisco VPN Client listed there. When you open the Client, there will be three profiles there for you to choose from. All you have to do is simply select the type of use you need it for, then enter your ONID username and password when prompted to.
A window will appear informing you that you are connected to the OSU network. An icon will also appear in the system tray when you successfully connect. You can right-click this icon and choose disconnect or quit to end the VPN connection.
Method 4: Standard VPN Client for Linux Kernels(2.4.x-2.6.x)
Download the latest version of the Cisco VPN client software.
Login with your ONID username and password.
Save the install package to your Desktop.
Right click the vpnclient-linux-x86_64-4.8.02.0030-k92.tar.gz and select extract here.
Install:
Open a terminal window.
Elevate yourself to root.
Enter the folder with the installation files by typing (in this case); "cd Desktop/vpnclient-linux-x86_64-4.8.02.0030-k9/vpnclient" (without the quotations).
Then type ./vpn_install.
The directory where binaries will be installed should be left as the default (/usr/local/bin) by pressing enter.
Automatically starting the VPN service at boot time should also be left as the default (yes) by pressing enter.
The directory containing the linux kernel source code may differ depending on your version of linux. You will have to find this, then enter it in where it asks for it.
After restarting your computer, you should be able to find the Cisco VPN under applications.
Note: You can create profiles for the VPN using Method 3 above. There are also profiles included in the downloaded package, which you can try copying and pasting into the profiles directory which will be in the directory the modules were installed to (Linux Kernel Source Code). The files you will be looking for end in .pfc. You will not need to copy the sample.pfc file.
VPN Setup for Solaris
Requirements:
ONID user account
Functioning Internet connection.
Method 1: Standard VPN? Client for Solaris 2.7, 2.8
Version: 4.6.02.0030
Visit this web page to download the Cisco VPN client software for your Solaris machine.
Connection information is also located on that page and is required to make the VPN function properly.
Note: Solaris configurations are known to work but are not supported. Please follow instructions inside the package concerning how to setup the VPN Client on Solaris.
Press [1][1] to skip to the start of the message. Press [3][3] to skip to the end of the message. Pressing [1] or [3] a single time, will rewind or advance a few seconds. Pressing [3][3][7] will delete the message Pressing [3][3][9] will save the message (it remains in your mailbox but is no longer marked as a new message)
When you call someone and get their voicemail greeting, press [#] to bypass the greeting and immediately leave a message.
The message waiting indicator light on your phone will be lit when you have unread/unplayed messages. If a message is skipped, the light will remain lit. In order for the light to turn off, the new message(s) must either be deleted (press 7) or saved (press 9) at the end of the message. See the first tip above for a shortcut to delete or save the message.
To send your calls directly to cover (voice mail for most people) without ringing your phone:
Pick up your phone and get a dial tone. Press [*][8] Hang up the phone. To Cancel: Pick up your phone and get a dial tone. Press [#][8][8] and hang up the phone.
To forward your calls to a phone at a different campus extension:
Pick up your phone and get a dial tone. Press [*][2] followed by the 5-digit campus extension number where calls will be forwarded. Hang up the phone. To stop forwarding your calls: Pick up your phone and get a dial tone. Press [#][2][2] and hang up the phone.
NOTE: To be found at an off-campus number, you need to configure Call Me or Find Me via the Web Configuration Tool or Outlook plug-in.
Guide to Analog Phones
Documentation for Single line/Analog Telephone Sets: Models: 2500, 6210, 6211, 6220, 6221, 8101, 8110
This document can also be picked up from your department coordinator or from the Telecommunication Services Office.
All of the below is Copyright protected by JTM Associates, Inc.
Automatic Call Back/Return Call - To be called back when a busy extension becomes free or when a party returns to their office.
To activate a busy extension:
While listening to a busy signal, DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*5) HEAR Confirmation TONE, HANGUP, Notes 1 & 2
To Activate to an unanswered extension:
While listening to the ring, DEPRESS [FLASH/RECALL], HEAR Recall Dial Tone, DIAL (*5), HANG UP, Notes 1, 2, & 3
When you are called back:
Listen for three short rings, LIFT Receiver and HEAR ringing, WAIT for answer, Note 4
To Cancel:
Listen for Dial Tone, DIAL (#55), HEAR Confirmation Tone, HANG UP
Notes:
Note 1: If you reach a Reorder/Fast Busy, you either have another Automatic Callback active or someone else has previously activated the feature to the same number and is waiting callback. Note 2: If you are on a call when the system calls you back, you will receive three beeps. You have 15 seconds to take the call before it is automatically canceled. Note 3: The next time the called party uses their phone, you will be called back when they hang up. Note 4: If you hear a short busy signal followed by Confirmation Tone, the extension you called became busy before you answered, Hang up and your Automatic Callback will be reactivated.
Call Forwarding All Calls - To have all your incoming calls ring at another phone.
To Activate
Listen for Dial Tone, DIAL (*2), HEAR Dial Tone, DIAL Extension HEAR Confirmation Tone, HANG UP, your calls will be forwarded, Note 1
To Cancel
Listen for Dial Tone, DIAL (#22) HEAR Confirmation Tone, HANG UP
Note:
Note 1: you must cancel Send All Calls, if it is active, for forwarding to operate.
Call Forwarding Busy & Don't Answer -To have your incoming calls ring at another phone when your line is either busy or does not answer after 3 rings.
To Activate:
Listen for Dial Tone, DIAL (*3), HEAR Dial Tone, DIAL Extension HEAR Confirmation Tone, HANG UP, your calls will be forwarded, Note 1
To Cancel:
Listen for Dial Tone, DIAL (#22) HEAR Confirmation Tone, HANG UP, Note 2
Notes:
Note 1: You must cancel Send All calls, if it is active, for forwarding to operate. Note 2: You do not have to cancel existing forwarding in order to change either the forwarding destination or type of forwarding and destination.
Call Hold - To place a call on hold.
To Hold a call:
DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) HEAR Dial Tone, LAY RECEIVER DOWN/do not hang up
HANG UP, Your phone will ring with three short rings, ANSWER/Resume Conversation, Note 2
Notes:
Note 1: Your present call is put on hold and the previously held call is returned to your line unless the party has hung up. If the party has hung up, you will receive Dial Tone. Hang up and your phone will be rung back with three short rings with the remaining party. Note 2: The present party (if any) is disconnected and your phone will be rung back if the held party is still holding. If your phone rings back but with one or two rings instead of three short rings you are receiving a new call.
Call Pick-Up - To answer a ringing phone in your Pick-up Group
To Pick Up from an idle phone:
Listen for Dial Tone, DIAL (*7) Begin talking immediately, Note 1
HANG UP, Your phone will ring with three short rings, ANSWER/Resume Conversation, Note 5
Notes:
Note 1: If you receive a Busy signal, either the calling party hung up, someone else picked up the call, or the ringing phone is not in your Pickup Group. Note 2: Your present call is put on hold and the incoming call is put through unless it was either picked up by someone else or the calling party hung up. In either of these cases, you will receive a busy signal. Hang up and you will be rung back if the held party is still holding. If you are not rung back, your party hung up while waiting. Note 3: Your present call is put on hold and the previously held call is returned to your line unless the party has hung up. If the party has hung up, you will receive Dial Tone. Hang up and your phone will be rung backup with three short rings with the remaining party. Note 4: If you did not dial (*4) before (*7) when you put your original call on hold, you will get a 3-way conference with the two parties after you depress [FLASH/RECALL] Note 5: The present party (if any) is disconnected and your phone will be rung back if the held party is still holding. If your phone rings back but with one or two rings instead of three short rings, you are receiving a new call.
Call Coverage - To redirect your calls to Coverage.
Busy and Don't Answer Coverage:
If activated by your Counselor, your calls will automatically be redirected to your first available Coverage Point after three rings and/or (Depending on Counselor specifications) if your line is busy
Send All Calls To Coverage - To Activate:
Listen for Dial Tone, DIAL (*8) HEAR Confirmation Tone, HANG UP, All of your calls will be redirected to your first available Coverage Point
Send All Calls To Coverage - To Cancel:
Listen for Dial Tone, DIAL (#88) HEAR Confirmation Tone, Hang up
Data Privacy/Priority Calling Deny - To block Priority Call Waiting Beep tones on your line.
To Activate:
Listen for Dial Tone, DIAL (#50) HEAR Dial Tone, PROCEED with dialing the extension or outside number as otherwise instructed, Note 1
To Cancel:
HANG UP, This feature is automatically canceled when you hang up
Notes:
Note 1: This feature cannot be activated for incoming calls unless the incoming call is first parked and then retrieved after dialing the Privacy Feature code.
Last Number Redial - To have the system redial the last number you called.
To Activate:
Listen for Dial Tone, DIAL (#73) WAIT for number to be dialed, Note 1
Notes:
Note 1: Last Number Redial wil not redial an Authorization Code.
Paging - To page over loudspeakers in your department
To Page from an idle phone:
Listen for Dial Tone, DIAL ( )Page or [DIAL paging zone code and PAGE (as locally optioned)], HANG UP
To Hold a call and page:
Use the Park Feature below to park the call, then use "To Page from an idle phone" above
Parking Deluxe - To park a call so that it can be retrieved from either another or your phone.
To Park a call:
DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL ( ), HEAR Dial Tone, DIAL (the extension number where the call is to be parked or # if it the same as current number), HEAR Confirmation Tone, HANG UP, Note 1
To Retrieve a parked call from an idle phone:
Listen for Dial Tone, DIAL (#77) Hear Dial Tone, Dial (the extension number where the call is to be parked or # if it the same as current number), HEAR Confirmation Tone, Begin talking immediately, Note 2
To Hold a call and retrieve a parked call:
DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (*4) HEAR Dial Tone, DIAL (#77) HEAR Dial Tone, DIAL (the extension number where the call is to be parked or # if it the same as current number), HEAR Confirmation Tone, Begin talking immediately, Note 2
To return to a held call:
HANG UP, Your phone will ring with three short rings, ANSWER/Resume Conversation, Note 3
Notes:
Note 1: If you receive a busy signal, someone else is parking a call. If you receive a reorder signal, call is already parked on the extension. You will be rung back in three minutes if the call is not retrieved and your line is available to be called. Note 2: If you receive siren tone, either the party has hung or you dialed an extension that does not have a parked call. Note 3: The present party (if any) is disconnected and your phone will be rung back if the held party is still holding. If your phone rings back but with one or two rings instead of three short rings, you are recieved a new call.
Priority Calling/Call Waiting (To Answer) - To transfer a call or conference a third party
HANG UP, Your phone will ring with three short rings, ANSWER/Resume Conversation, Note 3
Notes:
Note 1: Your present call is put on hold and the incoming call is put through unless the calling party hung up. If the calling party hung up, you will receive a Dial Tone. Hang up and you will be rung back if the held party is still holding. If you are not rung back, your party hung up while waiting. Note 2: Your present call is put on hold and the previously held call is returned to your line unless the party has hung up. If the party has hung up, you will receive Dial Tone, Hang up and your phone will be rung back with three short rings with the remaining party. Note 3: If you dial (*7) to pick up another call instead of (*4) to answer the Priority Call, you will get the picked up call. If you then depress [FLASH/RECALL] you will get a 3-way call conference with the last two parties. Note 4: The present party (if any) is disconnected and your phone will be rung back if the held party is still holding. If your phone rings back but with one or two rings instead of three short rings, you are receiving a new call.
Send All Calls - See Call Coverage feature
Transfer/Conference- To transfer a call or conference a third party
To Transfer a call:
DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL third party Note 1, ANNOUNCE call, DEPRESS [FLASH/RECALL], INTRODUCE parties and HANG UP, Note 2
To Conference a third party:
DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL third party Note 1, ANNOUNCE call, DEPRESS [FLASH/RECALL], INTRODUCE parties and begin conference.
To Drop a third party from a conference:
DEPRESS [FLASH/RECALL], Third party is released
To Drop a busy signal, a ring no answer, or recording, etc.:
DEPRESS [FLASH/RECALL] HEAR Busy/Ring-No-Answer/Recording, etc. DEPRESS [FLASH/RECALL], Busy/Ring, Recording are released, CONTINUE conversation with remaining party.
Notes:
Note 1: If the party or number you dialed cannot be reached for any reason (dialing error, busy, ring-no-answer, wrong person, recording, etc.) depress [FLASH/RECALL]. If you reached a number that rings-no answer or is outside the system (an access code such as 9 was dialed) you will be reconnected with your original party along with your third party connections. If you reached an extension that was busy, the busy signal will remain. Depress [FLASH/RECALL] again to release the third party connection or extension busy signal. Note 2: Parties transferred using Guest Password will not receive the personal greeting of the mail box.
Transfer to Audix/Voice Mail - To transfer a call to Voice mail
To Transfer a Call You Received by Call Coverage /Call Pickup To the Called Party's Voice Mail:
If the calling party confirms that they called the desired party's extension rather than your extension, DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL (#89) HANG UP, Note 1
To Transfer a Call Made to Your Extension To Another Party's Voice Mail
If the calling party called your extension but desired another party's voice mail, DEPRESS [FLASH/RECALL] HEAR Recall Dial Tone, DIAL 7-7131(Audix) WAIT for Audix to Answer, DIAL the extension number of the desired party's mail box DIAL (#), HANG UP.
Notes:
Note 1: If the caller dialed your extension instead of the desired party's extension, the call will be transferred to your voice mailbox.
Abbreviated Dialing/Speed Calling The following local/long distance telephone numbers including access codes, area codes, and international codes may be dialed automatically by using the procedures below: Personal List
To Access Personal List to Make A Call:
Listen for Dial Tone, DIAL (*0) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for answer
To Program A Number To Be Called Using Personal List:
Listen for Dial Tone, DIAL (#80) HEAR Dial Tone, DIAL (1) HEAR Dial Tone
DIAL an Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone
DIAL the number to be called including appropriate access codes such as 9)
DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.
Note:
The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor. For all numbers except International Numbers (9-011- etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4.
Group List
To Access Group List to Make A Call:
Listen for Dial Tone, DIAL (*1) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for answer
To Program A Number To Be Called Using Group List
Listen for Dial Tone, DIAL (#81) HEAR Dial Tone, DIAL the four digit Group List Number (eg. 0001) HEAR Dial Tone
DIAL the two digit Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone.
DIAL the number to be called including appropriate access codes such as 9)
DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.
Notes:
Note 1: The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor. For all numbers except International Numbers (9-011- etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4.
Note 2: Only the controlling extension can program a Group Abbreviated Dialing List.
Signals One short ring - call from another extension One short tone - your call is going to a coverage point Two short rings - call from outside system Three short rings or three soft beeps - priority call, automatic callback, or consult "Call Waiting Ring Back" - ring with lower pitch to the end (signals caller that call waiting tones have been sent to called extension and extension is busy)
If you have any questions or comments about the web site please contact Telecom Customer Service
Guide to Digital Phones
"How to" for Digital/Multi-line Telephone Sets 6408,6416,6424,7434,8410,8434
All of the below is copyright protected by the JTM Associates, Inc.
Automatic Call Back / Return Call - To be called back when a busy extension becomes free or when a party returns to their office.
To Activate to a busy extension:
While listening to a busy signal, DEPRESS [AUTOMATIC CALLBACK] HEAR Confirmation Tone, HANG UP, Note 1
To Activate to an Unanswered extension:
While listening to a busy signal, DEPRESS [AUTOMATIC CALLBACK] HEAR Confirmation Tone, HANG UP, Notes 1 and 2
When you are called back:
Listen for three short rings, LIFT Receiver and HEAR ringing, WAIT for answer, Note 3
Notes:
Note 1: If you reach a Recorded/Fast Busy, you either have another Automatic Callback active or someone else has previously activated the feature to the same number and is waiting callback. Note 2: The next time the called party uses their phone, you will be called when they hang up. Note 3: If you hear a short busy signal followed by Confirmation Tone, the extension you called became busy before you answered. Hang up and your Automatic Callback will be reactivated.
Call Forwarding / All Calls - to have all your incoming calls ring at another phone.
To Activate:
Listen for Dial Tone on the line you wish to forward, DEPRESS the [CALLFORWARD ALL] designated for the extension being forwarded HEAR Dial Tone, DIAL (Forwarded-To Extension) HEAR Confirmation Tone, Associated button lamp lights HANG UP, your calls will be forwarded, Note 1
To Cancel:
DEPRESS [CALLFORWARD ALL] designated for the extension being cancelled, Associated button lamp goes out, Note 2
Notes:
Note 1: You must cancel Send All Calls, if it is active, for forwarding to operate. Note 2: You do not have to cancel existing forwarding in order to change either the forwarding destination or Type of forwarding and destination.
Call Forwarding / Busy / DA - To have your incoming calls ring at another phone when your line is either busy or does not answer after 3 rings.
To Activate:
Listen for Dial Tone on the line you wish to forward, DEPRESS the [CALLFORWARD BUSY/DA] designated for the extension being forwarded HEAR Dial Tone, DIAL (Forwarded-To Extension) HEAR Confirmation Tone, Associated button lamp lights HANG UP, your calls will be forwarded, Note 1
To Cancel:
DEPRESS [CALLFORWARD BUSY/DA] designated for the extension being cancelled, Associated button lamp goes out, Note 2
Notes:
Note 1: You must cancel Send All Calls, if it is active, for forwarding to operate. Note 2: You do not have to cancel existing forwarding in order to change either the forwarding destination or type of forwarding and destination.
Call Hold - To place a call on hold.
To Hold a call:
While connected to a call appearance DEPRESS [HOLD], Associated button lamp blinks indicating call is on hold, HANG UP or DEPRESS another line button.
To Return to a held call:
DEPRESS the button of the associated line that is on hold.
Call Pick-Up - To answer a ringing phone in your Pick-up Group.
To Pick Up form an idle line:
Listen for DIAL TONE on an idle appearance, DEPRESS [CALL PICK UP] Begin talking immediately, Note 1
To Hold a call Pick Up:
DEPRESS [HOLD] Associated button lamp blinks, SELECT another line appearance HEAR Dial Tone, DEPRESS [CALL PICK UP] Begin talking immediately, Note 1
Note 1: If you receive a Busy signal, either the calling party hung up, someone else picked up the call, or the ringing phone is not in your Pick-Up Group. If your Pick-Up button is not blinking, the ringing phone is not in your Pick-Up Group and cannot be answered using this feature.
Call Coverage - To redirect your calls to Coverage.
Busy and Don't Answer Coverage:
If activated by your Counselor, your calls will automatically be redirected to your first available Coverage Point after rings and /or if your line is busy
Send All Calls To Coverage To Activate:
Without lifting the receiver DEPRESS [SEND ALL CALLS] OR SEND EXTENSION], Associated button lamp lights, All of your calls or the calls of the extension associated with the Send Extension button will be redirected to the first available Coverage Point.
Send All Calls To Coverage To Cancel:
Without lifting the receiver, DEPRESS [SEND ALL CALLS] or [SEND EXTENSION], Associated button lamp goes out
Last Number Redial - To have the system redial the last number you call.
To Activate:
Listen for Dial Tone, DEPRESS [LAST NUMBER REDIAL] WAIT for number to be dialed, Note 1
Notes:
Note : Last Number Redial will not redial an Authorization Code.
Paging - To page over loudspeaker in your department.
To Page from an idle phone:
Listen for Dial Tone, DIAL ( ) PAGE or [DIAL paging zone code for PAGE (as locally optioned)], HANG UP
To Hold a call and page:
DEPRESS [HOLD], DPRESS an idle line appearance, Listen for Dial Tone, DIAL ( ) PAGE or [DIAL paging zone code for PAGE (as locally optioned)], HANG UP
Parking Deluxe - To park a call so that it can be retrieved from either another or your phone.
To Park a call:
[LAST NUMBER REDIAL] WAIT for number to be dialed, Note 1
To Retrieve a parked call from an idle phone:
Listen for Dial Tone, DIAL (#77) HEAR Dial Tone, DIAL (the extension number on which the call is parked or # it is the same as current number), HEAR Confirmation Tone, HANG UP, Note 1
To Hold a call and retrieve a parked call:
DEPRESS [HOLD], DEPRESS an idle line appearance and listen for Dial Tone, DIAL (#77) HEAR Dial Tone, DIAL (the extension number on which the call is parked or # if same as current number), HEAR Confirmation Tone Begin talking Immediately, Note 2
Notes:
Note 1: If you receive a busy signal someone else is parking a call. If you receive a reorder signal, another call is already parked on the extension. You will be rung back in three minutes if the call is not retrieved and your line is available to be called. Note 2: If you receive siren tone, either the party has hung up or you dialed an extension that does not have a parked call.
Privacy for Bridged Lines - To prevent interruption of conversation on a call-by-call basis for bridged lines.
To Activate:
Listen for Dial Tone, DIAL (#60) HEAR Dial Tone, PROCEED with dialing the extension or outside number as otherwise instructed, Note 1
To Cancel:
HANG UP, This feature is automatically canceled when you hang up.
Notes:
Note 1: This feature cannot be activated for incoming calls unless the incoming call is first parked and then retrieved after dialing the Privacy Feature code.
Transfer/Conference - To transfer a call or conference a third party.
To Transfer a call:
DEPRESS [TRANSFER] HEAR Dial Tone, DIAL third party, Note 1, ANNOUNCE call, DEPRESS [CONFERENCE], INTRODUCE parties and HANG UP, Note 2
To Conference a third party:
DEPRESS [TRANSFER] HEAR Dial Tone, DIAL third party, Note 1, ANNOUNCE call, DEPRESS [CONFERENCE], INTRODUCE parties and begin conference, Note 2
To Drop a third party from a conference:
DEPRESS [DROP], Third party is released.
To Drop a busy signal, a ring no answer, or recording, etc.:
DEPRESS button appearance of original extension being transfered / conferenced
Notes:
Note 1: If the third party or number you dialed cannot be reached for any reason (dialing error, busy, ring-no-answer, wrong person, recording, etc.) depress button appearance of original extension being transferred. Note 2: When/If you hang up, one of the remaining parties must be either an extension within the system or an incoming call.
Transfer to Audix / Voice mail - To transfer a call to Voice Mail.
To Transfer a call you received by Call Coverage / Call Pickup to the Called Party's Voice Mail:
For phones equipped with a display which confirms that the call was to the extension of the desired party or (for phones without a display) if the calling party confirms that they called the desired party's extension rather than your extension, DEPRESS [TRANSFER] HEAR Dial Tone, DEPRESS [TRANSFER TO AUDIX], DEPRESS [TRANSFER] HANG UP, Note
To Transfer a call made to your Extension to another Party's Voice Mail:
If the calling party called your extension but desires another party's voice mail, DEPRESS [TRANSFER] HEAR Dial Tone, DIAL 7-7131 (Audix) Wait for Audix to Answer, DIAL the 5 digit extension number of the desired party's mail box, DIAL (#), and immediately DEPRESS [TRANSFER] Hang up.
Note:
Note: If the caller dialed your extension instead of the desired party's extension, the call will be transferred to your voice mail box.
Abbreviated Dialing / Speed Calling - The following local/long distance telephone numbers including access codes, area codes, and international codes may be dialed automatically b using the procedures below:
To Access an AUTODIAL Button To Make A Call:
Listen for Dial Tone, DEPRESS [AUTODIAL/AD] Button, Wait for call completion
To Program a Number To Be Called Using an AUTODIAL Button:
Listen for Dial Tone, DIAL (#80) HEAR Dial Tone
DEPRESS [AUTODIAL/AD] Button HEAR Dial Tone
DIAL the number to be called (including appropriate access codes such as 9)
DEPRESS [AUTODIAL/AD] Button HEAR Recall Dial Tone, HANG UP/OR Program next Button by depressing the button and continuing with step #3 above.
Note:
The maximum digit capacity for an AUTODIAL button is 16 digits (including 9-1 etc). Therefore, an authorization code cannot be programmed as the last part of the number and some International numbers will exceed the 16 digit capacity including (9-011 etc).
Personal List
To Access Personal List to Make A Call:
Listen for Dial Tone, Dial (*0) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for call completion
To Program A Number To Be Called Using Personal List:
Listen for Dial Tone, DIAL (#80) HEAR Dial Tone, DIAL (1) HEAR Dial Tone
DIAL an Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone
DIAL the number to be called (including appropriate access codes such as 9)
DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.
Note:
The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor. For all numbers except International Numbers (9-011 - etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4
Group List
To Access Group List to Make A Call:
Listen for Dial Tone, Dial (*1) HEAR Dial Tone, DIAL Abbreviated Dial Code Number (01-99, 00), WAIT for call completion
To Program A Number To Be Called Using Group List:
Listen for Dial Tone, DIAL (#81) HEAR Dial Tone, DIAL the four digit Group List (Ex. 0001)
DIAL the two digit Abbreviated Dial Code Number (01-99, 00) HEAR Dial Tone
DIAL the number to be called (including appropriate access codes such as 9)
DIAL (#) HEAR Recall Dial Tone, HANG UP/OR Program next Dial Code by dialing the code (01-99, 00) and continuing with step #3 above.
Notes:
Note : The Dial Code Numbers (01-99, 00) which are available to you are determined by your Counselor. For all numbers except International Numbers (9-011 - etc.), an Authorization Code may be programmed after entering a telephone number by dialing the Authorization Code immediately after entering the number but before going to step #4
Note 2: The Group Abbreviated Dialing List can only be programmed by the controlling extension.
Display Control Buttons and Formats
Menu -
Displays the first set of soft key selections (6400/8400 sets).
Exit/Normal-
Exits the Menu (6400/8400 sets), returns the instruments to the Normal mode and allows connection to calls.
<-- Prev-
Displays the previous set of soft keys selections (6400/8400 sets).
Next --> -
Displays the next set of soft keys selections (6400/8400/ sets).
Inspect -
Allows depression of a line button without connecting to it. Used to display name/number of party on a line either before answering or after placing on hold. Be sure to re-depress Exit/Normal after using this button.
Date/Time -
Provides a momentary display of the current date and time.
Timer -
Provides a stopwatch function. Calls can continue to be answered while the Timer is on.
Directory -
Allows names of personnel and departments to be entered using the dial pad (last name, [use * for comma] First) to display their extension numbers. Be sure to re-depress Exit/Normal after using this button.
View -
When depressed, allows Abbreviated Dialing buttons to be depressed to display the number (if any) stored on the button.
Directory Next -
Provides a scrolling function when using the Directory feature and displays the next available name (if any).
Display Codes
f =
The call you are answering is being forwarded
p =
the call you are answering is being answered using Call Pickup
d =
the called party did not answer and Coverage directed the call to you
s =
the called party has Send All Calls active and Coverage location or through Call Pickup
c =
the called party has permanent Send All Calls coverage
B =
the called extension is busy and Hunting directed the call to you
forward =
the extension you called is forwarded to another extension
cover =
the extension you called is being answered at a Coverage location or through Call Pickup
ARS =
the call is being processed through ARS
callback =
Auto Call Backup active for the ringing line
park =
the call has been parked
wait =
the called party is busy and has received call waiting tones
Feature Access Codes
Feature
Code
Abbreviated Dialing Access Personal List Access Group List Access System List Program
If you have a conference with 6 or more people or would like Telecommunications to set up the call, please contact OSU MeetMe Conference Services.
Setting up a conference call for less than 6 people on your digital phone
If you have a digital phone you can place your own conference all for 6 or less people including the call initiator .
To activate a conference call from a digital phone.
Listen for dial tone
DIAL the number for the first party
When the first party is on line DEPRESS [CONFERENCE]
HEAR dial tone
DIAL the number of the second party
When the second party is on the line DEPRESS [CONFERENCE]
You and your second party will be joined with the first party.
To add parties after the second party
DEPRESS [CONFERENCE] HEAR dial tone
DIAL the number of the next party
When the next party answers DERPRESS [CONFERENCE]
You and your parties will be joined with the conference
Repeat the some procedure to add additional parties
NOTE:
If the party you dialed cannot be reached for any reason (dialing error, busy, ring-no-answer, wrong person, recording, etc.) depress button appearance of original extension being conferenced.
When/If you hang up, one of the remaining parties in the conference must be an extension on campus. If the initiator of the call will not be participating in the call it is recommended that they stay in the call and just put the call on hold after all member are conferenced on.
Setting up a conference call for 3 or less people on your analog phone.
To activate a conference call form an analog phone.
Listen for dial tone
DIAL the number of the first party
When the first party is on the line DEPRESS [FLASH] or [RECALL]
DIAL the number of the second party
When the second party is on the line DEPRESS [FLASH] or [RECALL]
You and your second party will be joined with the first party.
If you have a conference call that requires 6 or more people, please visit OSU MeetMe Conference Services to request an audio or video conference.
Read the FAQ to get the scoop on why a new voice mail system was implemented, who was affected by this change, and more!
The new voice mail system supports two types of subscribers. Which type are you?
Integrated Voice/E-mail Subscribers
If you currently receive your e-mail via Network Services Exchange? Server, then you will be an "Integrated Voice/E-mail" subscriber. You will have a voice mailbox that comes with added features and capabilities.
Voice Mail Only Subscribers
If you don't receive your e-mail via Network Services Exchange Server, then you will be a "Voice Mail Only" subscriber. You will continue to receive a standard voice mailbox.
All subscribers will want to visit the Using Your Telephone page for information about interacting with voice mail from your telephone.
If you will be an Integrated Voice/E-mail subscriber, visit the Voice/E-mail Integration web page to read about some of the new features.
Popular Voice Mail Options
LOGIN TO YOUR VOICE MAILBOX
From Your Phone
Dial 7-7111, enter your password, and press [#].
From Another User’s Phone
Dial 7-7111.
Press [*], then [#], and then enter your 5-digit extension number.
Enter your password and press [#].
From Off-Campus
Dial 541-737-7111.
Press [#] and then enter your 5-digit extension number.
Enter your password and press [#].
REVIEW MESSAGES
To Review Messages
Login to your voice mailbox.
Press [1][1] to listen to new voice messages
While listening, press:After listening, press:
[1][1] Rewind to start of msg [4] Replay
[1] Rewind 5 seconds [7] Delete
[2] Pause/Resume [5] Envelope Info
[3] Advance 5 seconds [9] Save message
[3][3] Advance to end of msg [#] Skip to next message
[5] Envelope Info [6][1] Forward without comment
[9] Louder [6][2] Forward with comment
[7] Quieter [8] Reply
PERSONAL GREETINGS
Login to your voice mailbox.
Press [4] to access Personal Configuration Options.
Press [1] to record Personal Greetings or Prompts.
Choose a greeting type…
For Personal Greeting, press [1] (plays for all calls when it’s active).
For Extended Absence Greeting, press [2]. (this greeting will override all other greetings when it’s active)
For Optional Greetings, press [3] then press greeting number (1-9).
After your greeting or prompt is recorded…
Press [1] to accept.
Press [2] to re-record.
Press [3] to delete.
FORWARDING CALLS
Get a dial tone on the phone to be forwarded (no need to login to voice mail).
To activate forwarding, press [*][2] followed by the 5-digit extension number to where calls will be forwarded.
To deactivate forwarding, get a dial tone on phone that was forwarded and press [#][2][2] .
SEND MESSAGES
Login to your voice mailbox.
Press [2]. When prompted, record your message.
Press [#] when finished recording.
Enter destination mailbox number followed by [#].
For multiple mailboxes, press [#] after each mailbox number.
When finished enter destination mailbox numbers, press [#][#].
1. Get the default voice mailbox password from your department telephone coordinator.
2. Dial 7-7111.
3. Login with the default password and press the pound key.
4. A tutorial will play and prompt you to:
Change your password - your password must be between 5-15 digits, cannot start with a zero, cannot be your phone number, cannon be repetitive (e.g.-77777), and cannot be consecutive numbers (e.g.-123456).
Record your name
Record a Personal Greeting
Record a Please Hold prompt (Optional)
5. Please allow at least 10 minutes before accessing your mailbox again to allow setup to complete.
For those voice mail subscribers that receive e-mail from the Network Services Exchange? e-mail server, visit the Integrated Voice/E-mail web page to learn about additional features.
Who does this affect?
The change affected nearly all faculty and staff at Oregon State University.Specifically, all people on campus that subscribe to a voice mailbox.
Why did we need a new voice mail system?
The old voice mail system was several years old, outdated, and no longer supported by the manufacturer. Parts became very costly and were increasingly difficult to locate.
What changed?
You still dial into voice mail at 7-7111 as before, but the menu options have changed on the new system.That is, you will press different numbers to perform tasks such as listen, delete, skip, and forward.We’ve prepared a Using Your Telephone web page that contains instructions and tips to help smooth the transition.
For those users that receive e-mail from the OSU Network Services Exchange e-mail servers, a feature added is the ability to listen to voice mail messages from their e-mail Inbox. They can also call into voice mail and have e-mail messages read to them over the phone.
What happened to my old voice mail box and messages?
The old Audix voice mail system was decommissioned. All messages and greetings on that system were deleted and there was no way to transfer them to the new system.
Can I still call into voice mail like I used to do? I just want to dial 7-7111 and get my messages.
Yes. The new voice mail system still allows you to dial in and listen to your messages. The menu options have changed, though, so we prepared a Using Your Telephone web page that contains instructions and tips to help smooth the transition. One advantage of the new menu options is that they are the same menu options used by most major telephone companies including Qwest, Verizon and AT&T.
Can I setup my new mailbox before the April 10 cutover date?
Yes. You can dial 7-7111 to access the new system and follow the prompts tMade o setup your new voice mailbox. For most of you, your telephone number (mailbox number) will not change from its current number.
Am I an “Integrated Voice/E-mail” subscriber or a “Voice Only” subscriber?
If you currently receive your e-mail via Network Services Exchange Server, then you are an Integrated Voice/E-mail subscriber.You have a voice mailbox that has many added features and capabilities.
If you don’t receive e-mail from Network Services Exchange Server, then you are considered a Voice Only subscriber.Your voice mailbox does not have added features and capabilities.
I receive my e-mail through Network Services so I know I can use the extra features in Modular Messaging.Do I have to use Outlook as my e-mail program in order to listen to my voice mail messages in my e-mail Inbox?
No.Outlook does provide the most functionality when it comes to the extra features in Modular Messaging, but most any computer (Windows or Mac) or device (smartphone, iPod Touch, etc.) that you use to retrieve your e-mail can playback the voice mail messages that are in your Inbox.Voice mail messages are stored as a .WAV file attachment within the e-mail message. These files can be played with any compatible media player.
Incoming voice mail is listed as an item in your e-mail Inbox.
New messages show up in your Inbox as unread.
Saved messages remain in your Inbox but are listed as read.
Deleted messages are moved to your Deleted Items folder.
When using the telephone to access your voice mail, you are accessing your e-mail Inbox and have the option to have e-mail messages read to you by the system.
Voice mail is accessible via telephone only when the items are in your Inbox or Deleted Items folder.
To permanently delete voice mail messages, you need to access your mailbox from an e-mail client or through the web and delete the message out of your deleted items folder. If you have selected the option Empty Deleted Items on Exit in your e-mail client, please be aware that it will permanently delete voice mail messages in your Deleted Items folder.
Any audio player that handles .wav files will be able to play voice mail messages from your mailbox.
Installing the Outlook plug-in will also install a media player to interact with your voice mail messages. You do not need to install the Outlook plug-in for Avaya Modular Messaging to access voice mail through your e-mail Inbox unless you want the added functionality it provides.
Avaya Modular Messaging (MM) Application for Outlook
The Modular Messaging client installs both a plug-in for Outlook and a Control Panel interface that allows you to interact with your Voice Mail from your computer – giving you the options to:
Play messages through your phone, but control playback through your computer
Use the Fax Sender server functions of Modular Messaging
Administer and Configure your Voice Mail services from your computer
Installation of Outlook Plug-in for Avaya Modular Messaging
*To use this network share you must have a domain account. (Example CN\USERNAME) If you do not have a domain account please contact your department computer administrator (DCA?) to request the software*
Outlook Plug-in for Avaya Modular Messaging software can be downloaded directly by completing these steps.
Step 1 - Browse to the plug-in
Apple OS X
There are no supported plug-ins for e-mail software (Entourage, Mac Mail) that run on Apple OS X.
Copy the latest executable (currently MM5.1_OTC_9.0.424.1001.exe) to your computer.
Run it as an administrator to install the Modular Messaging client.
Note: On-campus computer support personnel may be installing this plug-in for you automatically. Please check with your support group before installing the plug-in.
Step 3 - Install the plug-in
Accept all defaults.
Confirm that the Message Application Server (MAS) is set to
Allows you to configure how messages are played back (Desktop Speakers/Headset or Telephone) when you are using the Avaya Player provided in the Modular Messaging client. They also allow you to configure how greetings are recorded and played back (Desktop Speakers/Microphone/Headset or Telephone). For these reasons, you should set this option 1st before proceeding to other options.
Allows you to administer (Record/Playback) your Spoken Name, Personal Greetings, and Please Hold prompt. These options also set the rules under which the various greetings are played
Allows you to administer “Assistant Rules” for various features, telephone access, fax access, security, personal distribution lists, time zone and message ordering.
Installing the Outlook Plug-in for Modular Messaging includes the Avaya Player, which launches when a voice mail message is selected within Outlook.
Call Answering Options
Call Answering Options
The Call Answering Options allow you to Administer (Record/Playback) your Spoken Name, Personal Greetings, and Please Hold prompt. It also allows you to set the rules under which the various greetings are played.
As shown below, to administer Optional Greetings, select the Greeting Rules: No optional Greeting rules are defined and click the circled Icon to add a rule. Select the Default Call Handling greeting/prompt desired to record the greeting.Greetings and prompts that have been recorded are shown below, e.g. Personal Greeting and may be deleted by clicking the associated Icon shown circled below.
To change the Media Selection from PC playback/record to telephone, you must first have administered your telephone as a media option as detailed above under Desktop User Interface: Media Setup.Right-click the PC icon in the Media Player and select the telephone as shown below.
The Personal Operator number is an extension to which callers are transferred after reaching your mailbox and then pressing Zero (Operator).This number should be a number in your office that is generally staffed during business hours so that in emergencies, callers can at least reach someone who might be able to find you.If this field is left blank, callers are transferred to the Operators if they press Zero.Select the Other tab on the User Properties window and administer the 5-digit extension without a hyphen
Telephone User Interface Options
Telephone User Interface Options
The Telephone User Interface Options provides the ability to administer:
Assistant Rules for the following features
Find Me – To have unanswered calls redirected to a list of telephone numbers before leaving a voice mail
Call Me - To have the system call you to inform you of the receipt of messages and provide the ability to login and retrieve the messages upon answering the call
Notify Me – To have a text message sent to a PDA/Cell Phone or Pager when a message is received or to receive an email notification when a caller requests it
Message Waiting Indicator (MWI) – To administer the Message Types and associated Importance conditions under which your MWI activates
(a) The default setting provides MWI for voice mail and Faxes
(b) Please pay careful attention to MWI changes
Telephone Access
Fax Access
Security (Telephone User Interface Password)
Personal Distribution Lists
Time Zone
Message Ordering
When administering Rules, select the Rule and then click on an underlined value to edit the rule
The rule does not take effect until the check-box is selected.
The Phone Lists button is used to administer the list of numbers which are used by the Find Me and Call Me rules
In the Telephone Access tab:
The Delete Messages on Exit option is not recommended. It permanently deletes any deleted message each time you hang up from your mailbox
The Save Copies of Messages in Sent Item Folder option is recommended. It provides a copy of messages you create in your mailbox and send to others in your Sent Item folder
The Playback Date and Time option is not recommended. It provides the date/time a message was received when you are listening to messages. The alternative is to request the date/time when you need to know it rather than having to listen to it for each message
· Please see the Fax Server QRG for details about faxing
Use the Security tab to change the password used when accessing messages through the Telephone User Interface (TUI)
Use the Personal Distribution List if desired, otherwise, and as generally preferred, administer mailing lists for both Voice mail and Email using Outlook Contacts.
Use the Time Zone option to modify the Time Zone you are currently working from if different from the system default time.
Use the Message Ordering option to modify the order in which messages are presented using the TUI
Desktop User Interface
Desktop User Interface Options
The Desktop User Interface Options allow you to configure how your greetings and messages are played back or recorded (Desktop Speakers/Microphone/Headset or Telephone) when you are using the Avaya Player provided in the Outlook Plug-in. You should set this option 1st before proceeding to other options.
The Client Access Option defaults are shown below and are not generally changed
The Language Option default is shown below
The Media Setup Option defaults are shown below
Multimedia causes the Playback and recording to be done through the Desktop Speaker/Microphone/Headset.
The telephone can be used instead of the Desktop Speaker/Microphone/Headset by changing both options to Telephone as shown below and then selecting Configure to administer which telephone is to be used.
Enter your 5-digit extension number in the Extension Number field (without a hyphen) and if the Message Application Server Name field is blank, select osu-mas1
Click Apply followed by OK
You will be returned to the Media Setup tab - click Apply followed by OK
The Media Setup changes have been completed and going forward you may change between Telephone and Multimedia Record/Playback as you desire
Message Player Interface
Message Player – Playback Options
When a voicemail message is selected in Outlook, the Avaya Player is opened.Use the up/down arrows to scroll automatically to the next voicemail.
To change playback to go through your phone instead of the computer, right-click the PC Icon and select Telephone for playback of messages through your phone.
You must first have administered your telephone as a media option as detailed under DesktopUser Interface
System Requirements
System Requirements
Windows XP or later (no Mac client)
Microsoft Office 2003 or later
Troubleshooting
Troubleshooting
Can't communicate with Message Applications Server (osu-mas1).
Verify that you are logging onto the network with your Modular Messaging enabled domain account.
Verify that your computer is correctly getting an IP address?.
Temporarily disable firewall settings to see if it is obstructing communication.
Outlook Modular Messaging Plug-in no longer recognizes voicemail messages.
Follow the steps in this document to verify that the Voice Form is still correctly associated.
FAX Receive: Currently enabled only for Voice/E-mail Integrated subscribers -- If your Voice Mail answers a FAX call (or you transfer a FAX call to Voice Mail), you will receive an e-mail item with a TIF image FAX attachment.
Call Me: The system will call you at another number to notify you upon receipt of a new message - Configure from Web Tool or Outlook Plug-in
Find Me: The system will attempt to reach you at a list of phone numbers you provide before routing the call to your voice mail - Configure from Web Tool or Outlook Plug-in
Notify Me: An e-mail message or text message is sent to alert you upon receipt of a new message in your voice mailbox (likely of greatest interest to Voice Mail Only subscribers) - Configure from Web Tool or Outlook Plug-in
Phone Lists: You can establish list of on-campus as well as off-campus phone numbers to be used with the Call Me and Find Me features. - Configure from Web Tool or Outlook Plug-in
Schedules: You can establish schedules for when and how Call Me, Find Me, and Notify Me operate during a week/day. - Configure from Web Tool or Outlook Plug-in
Personal Operator: If someone presses 0/Zero while listening to your Voice Mail greeting, they will be transferred to this number. - Configure from Web Tool or Outlook Plug-in
Integrated Voice/E-mail Subscriber: Can interact with voice mail messages in their e-mail Inbox because their e-mail is hosted on a Network Services Exchange? server.
Voice Mail Only Subscriber: Voice mail services remain similar to past Audix services with a few new features and a Web tool as an option for some configuration.
Message Waiting Indicator Light: The red light on your phone
Please Hold Greeting: Informs callers of the extension they selected while they are transferred to that extension.
Play on Phone - Easily forward a voicemail to a phone to listen to.
Outlook Voice Access - Listen to your voice messages, hear and respond to calendar invites, and access the directory all over your phone.
NOTE: The email features of Microsoft Exchange Unified Messaging work best in Outlook 2007 or higher and the Outlook Web App (https://exmail.oregonstate.edu/owa). If you are using an older version or another client you will receive your voice messages as an email with an MP3 file attached.
Call Answering
Setting Rules and Long Term Absence Notifications for Voicemail
Long Term Absence Notification
Go to exmail and log in using your exchange? email settings
Go to Options --> See All Options --> Phone
Click on a radio button to select the desired greeting option.
Click Call me to play or record the selected greeting to listen to and/or change your greeting.
Scroll to the bottom of the Voice Mail page and click Save to save your settings.
Setting New Rules
You can use rules to create options for the people who reach your voicemail, such as giving them alternate numbers where they can reach you, or transferring their call to another number.
Go to exmail and log in using your exchange email settings
Go to Options --> See All Options --> Phone
Click the New Rule to open the rule creation window.
Enter a Name for the rule.
Select a Condition for the rule. A dialog box will appear where you may specify the details of the condition and the alternate phone number or transfer number you want Outlook to provide to callers. Outlook will play a text-to-speech recording for your callers of the text you type in this field.
NOTE: As you define actions, be sure to assign different numbers for your callers to press for each action, or the system won't be able to offer the action as an option.
Q: Will voicemail messages from the oldsystem be transferred to the new system?
A: This depends on whether you are a voicemail-only or converged email/voicemail user.
If you access your voicemail messages only by calling the voice access number (7-7111), your old voice messages will not be available to you after the migration on May 28, 2013. However, if you have need to access your old messages after the migration, you can dial an alternate access number to get into the old system. The old system will be kept up for a few months.
If you receive your voice messages in your email, you will still see your old and new voicemail messages there. None of your messages will be lost. However, you may notice that the file format of the audio attachments will change from WAV to MP3. When you dial into the voice access system, the system will not know about the old WAV files and will not play them for you. After the migration, you will only be able to hear your old voicemail messages by opening them in your email.
Q: We have a department line that has custom menus that direct people to different numbers or play our department hours. Will this change with the migration?
A: Most custom menus have been configured in the phone system, not in the voicemail system. As such, they will not be changing with the voicemail migration. If you have any concerns, please contact Telecom Customer Service to verify your settings.
Q: How will the new system work with smart phones?
A: The audio file format in Unified Messaging is MP3, a format that is widely supported. On our old system the file format was WAV and some devices such as Android phones could not play it without an extra app. In the new system you will not need to install an extra app to play your voicemail on your Android phone.
Missed Call and Text Message Notification
Missed Call Notifications
Unified Messaging? can send a "Missed Call" notification to your email when a caller doesn't leave a voice message.
Go to exmail and log in using your exchange? email settings
Go to Options --> See All Options --> Phone
Check the box in the Outlook Web AppNotifications area; uncheck the box if you wish to turn the feature off.
Text Message Notifications
Unified Messaging can send a "Missed Call" text message to your cell phone when you miss a call or receive a voicemail.
Go to exmail and log in using your exchange email settings
Go to Options --> See All Options --> Phone
Select Text Messaging and click on Turn On Notifications
Select the Locale (country) and Mobile operator (your cell phone service provider) from the dropdown lists, and click Next.
Enter your cell phone number with area code and click Next
Outlook will send a text message containing a passcode to your cell phone. Enter this number in the Passcode field and click Finish to enable text messaging. Outlook will send a confirmation message to your cell phone notifying you that text messaging has been enabled and display a similar confirmation message on the Text Messaging page in Outlook.
Next, click Voice Mail and scroll down to the Notifications area. Notice that this area now contains additional options for text messaging.
Click on the desired radio button to specify the level of text messaging notification you prefer.
Scroll to the bottom of the Voice Mail page and click Save to save your settings.
Outlook Voice Access
Navigating your Voicemail Using Voice or Touchtone Commands
There are two methods available for navigating within Unified Messaging?. The voice (or speech) interface is the default user interface. You may change to touchtone at any time and vice versa while in your mailbox.
Switch from the voice interface to the touch-tone interface by using one of the following methods
Option 1: from the main menu, say “Personal Option” and press [4].
Option 2: from the main menu, press [6] then [0].
Option 3: from the main menu, press [0] then [0].
Switch from the touchtone interface to the voice interface:
From the main menu, press [6] then [4]
Using Outlook Voice Access to Navigate your Inbox
If you are using the voice or speech interface:
Call your Outlook Access Number
Enter your PIN when prompted
Say "E-mail" to access email
The Unified Messaging server will read the name, subject, time, and priority of the first unread e-mail message.
At this point you have a few options:
say "Next Message" to mark the message as read and go to the next e-mail
say "Mark Unread" to keep the message marked as unread and go to the next e-mail
say "End" to jump to the end of the message
say "Delete" to delete the message
say "Reply" to reply to the sender
say "Reply All" to reply to the sender and all other recipients
say "Forward" to forward the message to another user or group
If you chose to respond to the message: record a reply and then hang up, remain silent, or press any key. To accept the reply message and send it, say "Send it"
If you are using touchtone to navigate:
Call your Outlook Access Number
Enter your PIN when prompted
Press [2] to access email
The Unified Messaging server will read the name, subject, time, and priority of the first unread e-mail message.
At this point you have a few options:
Press [#] to mark the message as read and go to the next e-mail
Press [9] to keep the message marked as unread and go to the next e-mail
Press [33] to jump to the end of the message
Press [7] to delete the message
Press [8] to reply to the sender
Press [88] to reply to the sender and all other recipients
Press [6] to forward the message to another user or group
If you chose to respond to the message: record a reply and press [#]. To accept the reply message and send it, press [1].
Play on Phone
Play on Phone Number
This option allows you to forward a voicemessage to your phone to listen. This is useful if you don't have speakers, need to leave your desk, or know it's sensitive information.
Go to exmail and log in using your exchange? email settings
Go to Options --> See All Options --> Phone
Under the Play on Phone number box, click call
This Select your phone number and then Dial.
Alternate method
If you are using Outlook 2010 you can click on the play on phone button located on the top right of the message in your inbox
UM First Use
Using Microsoft Exchange? Unified Messaging? for the First Time
Once unified messaging has been activated for your account, you will receive an email with a phone number and PIN. (Note: voicemail-only users will receive a default PIN from their telephone coordinator instead.)
Quick Guide for First-Time Use
Call the access number at 7-7111 (541-737-7111).
Enter your extension.
Enter your new PIN and press [#].
Reset your PIN if prompted. (Converged voicemail users will not need to change their PIN.)
At the main menu say "Personal Options" or press [0] [0] [6].
For greetings, press [2].
To set your personal greeting, press [1] and follow the system prompts.
To set your name, press [3] and follow the system prompts.
Hang up when finished, or press [*] to return to the main menu.
Navigating your Voicemail Using Voice or Touchtone Commands
There are two methods available for navigating within Unified Messaging. The voice (or speech) interface is the default user interface. You may change to touchtone at any time and vice versa while in your mailbox.
Switch from the voice interface to the touch-tone interface by using one of the following methods:
Option 1: from the main menu, say “Personal Options” and press [4]. This will permanently set your menus to touch-tone.
Option 2: from the main menu, press [0] then [0]. This will set your menus to touch-tone for this call only.
Switch from the touchtone interface to the voice interface:
From the main menu, press [6] then [4].
Set a New PIN
Call your Outlook Access Number
Enter your PIN when prompted
To change your PIN, press [6] then [3] from the main menu and follow the recorded instructions
PINs can only be numeric and must be at least 5 digits long
Voice prompts will lead you through changing your PIN and setting up your voice signature and your initial greeting.
Record Your Name
From the main menu, press [6] then [2]
Press [3], wait for the tone, then say only your first and last name, and press [#] to stop recording
Press [1] to accept the recording or [2] to record your name again
After you accept the recording, press [#] to continue
Create your Personal Greeting
From the main menu press [6] then [2]
Press [1] for Personal Greeting.
Press [1] to use a Standard Greeting
Press [2] then [1] to customize your Personal Greeting
Unified Messaging Voicemail Migration
On Tuesday, May 28, 2013, OSU will be migrating to a new voicemail platform called Microsoft Exchange? Unified Messaging?.
The new voicemail system brings an improved user experience with better email integration, better support for mobile devices, message transcription, custom greetings, text message notifications of missed calls, and a voice-activated telephone user interface.
Please read the Migration Details below for steps that you need to take on May 28, 2013. If you have any questions, please contact your department telephone coordinator.
Migration Details
On May 28, 2013, all OSU voicemail customers will be migrated to the new voicemail system at one time. Everyone will still be able to receive voice messages as before. If you receive your voice messages in your email now, you will continue to receive them in your email.
After the migration, you need to take a couple of steps to complete the setup of your voice mailbox. Please follow the instructions below.
Retrieve your new PIN (voicemail password)
Voicemail-only Users If you access your voice messages only by calling the 7-7111 access number, you are a "voicemail-only" user. Please contact your department telephone coordinator to receive your temporary PIN for the new system.
Converged Email/Voicemail Users If you receive your voice messages in your email, you are a "converged" voicemail user. You will receive an email on May 28 from the system welcoming you to Unified Messaging; the welcome message will contain your new PIN.
Steps to take on May 28, 2013 To complete the setup of your new voice mailbox, please do the following on Tuesday, May 28, 2013:
Call the access number at 7-7111 (541-737-7111).
Enter your extension, followed by your new PIN, followed by the pound [#] sign. (See above for instructions on receiving your new PIN.)
Reset your PIN if prompted. (Converged voicemail users will not need to change their PIN.)
At the main menu say "Personal Options" or press [0] [0] [6].
For greetings, press [2].
Follow the system prompts to set your default greeting, away greeting, and name.
Hang up when finished, or press [*] to return to the main menu.
Project Timeline
The following are important dates in the Unified Messaging project.
Thursday, March 14, 2013
Notification to department computer administrators (DCAs) and telephone coordinators
Friday, April 12, 2013
Presentation at the DCA meeting
Tuesday, April 30, 2013
Presentation to Community Network Local Resource Persons (LRPs)
Tuesday, April 30, 2013
Migration of early adopters to Unified Messaging
Thursday, May 2, 2013
Telephone coordinator Demo/Q&A #1
Tuesday, May 7, 2013
Telephone coordinator Demo/Q&A #2
Thursday, May 9, 2013
Announcement to Inform lists for staff and faculty
Thursday, May 23, 2013
Reminder to Inform lists for staff and faculty
Tuesday, May 28, 2013
Migration of all voicemail accounts to Unified Messaging
Voicemail-only User - someone who does not receive their voice messages in their email. Instead, they access their voicemail only through the voice access system (the 7-7111 number). Often voicemail-only accounts are for things such as department main lines, shared offices, classrooms or lab spaces.
Converged Email/Voicemail User - someone who receives their voice messages in their email. Because the email and voicemail are in the same mailbox, converged users can do things like access their email or calendar from the voice access system, or access their voicemail messages from their email client.
Voicemail and Preview in Outlook
Note: These instructions apply to email/voicemail converged users.
Sample Outlook Voicemail Email
Every time a Voicemail is created you will receive an email similar to the example above (buttons may be laid out differently). Simply press play to hear your voicemail.
Voicemail Preview
Microsoft attempts to convert voice messages to text, which you can choose to display along with the voicemail recording in your email. Keep in mind that speech-to-text translation is a "best effort" provided by the software, and may not be entirely accurate.
Go to Outlook Web App (exmail.oregonstate.edu) and log in using your exchange? email username and password.
Go to: Options --> See All Options --> Phone
Mark the checkboxes to include preview text with the voice messages you send/receive through Outlook Voice Access, as you prefer.
Scroll to the bottom of the Voice Mail page and click Save to save your settings.
Voicemail-only versus Email/Voicemail Converged
If you access your voice messages only by calling the 7-7111 access number, you are a "voicemail-only" user. If you receive your voice messages in your email, you are a “converged” voicemail user.
Voicemail-only users and converged users have different voicemail options available to them. If you would like to be converted from a voicemail-only user to a converged user, please contact your office telephone coordinator.
Voicemail-only Users:
The following options are available to voicemail-only users in the voice access system (7-7111):
Choose between voice-activated menu or touch-tone menu.
Voice messages: listen, delete, save, forward, rewind, fast forward, skip to beginning, skip to end, slower, faster, flag for follow-up, mark as unread
Contacts: search directory, hear contact details, record a message, set priority, add/remove recipients, erase or re-record, call a contact
Personal Options: turn on/off away greeting, record personal greeting, record away greeting, hear your greetings, record name, change PIN, change local time zone, switch to 24-hour or 12-hour time
Email/Voicemail Converged Users:
The following options are available to email/voicemail converged users in the voice access system (7-7111):
Choose between voice-activated menu or touch-tone menu.
Voice messages: listen, delete, save, forward, rewind, fast forward, skip to beginning, skip to end, slower, faster, flag for follow-up, mark as unread
Contacts: search directory, hear contact details, record a message, set priority, add/remove recipients, erase or re-record, call a contact
Personal Options: turn on/off away greeting (can also enable email out-of-office), record personal greeting, record away greeting, hear your greetings, record name, change PIN, change local time zone, switch to 24-hour or 12-hour time
Calendar: hear your appointments, accept or decline invitations, hear meeting details, hear attendee details, call the organizer, email the attendees (e.g. "I'll be 5 minutes late"), reply (with a voice message)
Have the system call your phone to record a greeting.
Create custom greetings based on availability, who the caller is, etc. – provide menu options to “find me” at another number or transfer to another number.
See the voice access number.
Reset your PIN (can reset a forgotten PIN).
Set up email or SMS text notifications for missed calls or new voicemail messages.
Choose the folder to read voice mail messages from when you call into the system.
Frequently Asked Questions
Question: I am having problems with or need to learn how to do 3-Way calling, Call Forwarding, Call Hold, Call Pickup, Send All Calls, Transfer to Voice Mail, or Conference Calling. What do I do? Answer: Please see How to for Analog or How to for Digital phones.
Question: How do I use the features on my digital phone? Answer: Go to the How to for Digital phones page to learn how to use the features on your digital phone.
Question: How do I forward my single line phone? Answer: Go to the How to for Single line phones page to learn how to do things like Call Coverage, Call Forwarding, Call Hold, Call Transfer.
Question: My voicemail box is locked and I can't get in. How do I get help? Answer: Call the customer service line at 3-3440 and we'll unlock your mailbox.
Question: How do I resolve trouble sending international faxes? Answer: First, make sure that your country and city codes are correct. You can test this by dialing the number from a regular phone. If you get fax tones when the call is completed then your numbers are correct. Make sure that there are enough pauses in your dial string. It may help if you add a # symbol at the end of the phone number before the pauses so the telephone switch knows where the international number ends. This may take some testing. If you still can not complete your call, contact the customer service line at 3-3440.
Question: How do I program Personal Abbreviated Dial / Personal Lists? Answer: If you have a single line phone the directions are on the How to for Analog Phones. If you have a multi-line phone the directions are on the How to for Digital phones.
Question: What do I need to do to get on the Internet if I'm living in on-campus housing? Answer: If you are living in a Residence Hall or Cooperative House and have your own computer you will need to have a network card installed in your computer and sign-up with the Residential Computer Network. See the ResNet home page for more information.
Question: Can we SHARE authorization codes? Answer: NO, calls are billed to the card holder's student account.
Question: Can we get authorization codes if we live in an apartment? Answer: NO! It is against policy to issue authorization codes to students who do not live in a residence hall or a co-op.
If you have any questions or comments about the web site please contact Telecom Customer Services.
Using the OSU Proxy Server
What does the proxy server do? Why do I need to use it?
The proxy server caches Internet data. When a user makes a request to download a webpage the proxy server retrieves the file, sends it to the user, and keeps a copy in its memory. When another user requests the same webpage the proxy server simply sends them the copy from its own memory rather than downloading the file again.
The result is that subsequent downloads of the same file are much faster. Also, because files are not downloaded from the Internet as frequently, the proxy server helps reduce network traffic.
Will my Internet activity be tracked?
Individual usage is NOT monitored. It is not the purpose of the proxy server to limit or track users' access to any particular site or files. The intent of the proxy server is simply to increase network efficiency.
Passwords, credit card numbers, and web forms are not cached by the proxy server. Also, secure (SSL, port 443) web sites are not routed though the OSU proxy server.
Configuring your web browser to use OSU's Proxy Server
Internet Explorer - Windows
Click on "Tools" menu (or the little picture of the gear in the upper-right corner) and choose "Internet Options."
Choose the "Connections" tab and click on "LAN Settings."
Check "Automatically detect settings."
Click "OK."
Close Internet Explorer and reopen.
Firefox - Windows
Click on the "Firefox" menu and choose "Options.", then "Options" again
Choose "Advanced"tab (at the top).
Click on the "Network" tab.
Click on the "Settings" button.
Select "Auto-detect proxy settings for this network."
Click "OK."
Close Firefox and reopen.
Chrome - Windows
Click the "Wrench" (upper right corner) then select "Options"
Click "Under the Hood"
Click "Change proxy settings..." under "Network"
Click "LAN settings" under the "Connections" tab
Check "Automatically detect settings"
Click "OK" until back to your browser
Safari - Macintosh OSX 10.5 Leopard
Click the "Apple" (upper left corner) then select "System Preferences."
Click the "Network" control panel.
Select "Airport" (or Ethernet depending on which connection you use) in the left column, set Location to "Automatic."
Click the "Advanced" button
Click the "Proxies" tab, at Configure Proxies select "Automatic Proxy Configuration"
Click "OK", then "Apply"
Safari - Macintosh OSX 10.6 Snow Leopard and 10.7 Lion
Click the "Apple" (upper left corner) then select "System Preferences."
Click the "Network" control panel.
Select "Airport" (or Ethernet depending on which connection you use) in the left column, set Location to "Automatic."
Click the "Advanced" button
Click the "Proxies" tab, at Configure Proxies select "Automatic Proxy Configuration"
Firefox - Macintosh
Click on the "Firefox" menu and choose "Preferences."
Choose "Advanced" (at the top).
Click the "Network" tab.
Click on the "Settings" button.
Select "Auto-detect proxy settings for this network."
Click OK.
Close Firefox and reopen.
Chrome - Macintosh
Click the "Wrench" (upper right corner) then select "Preferences"
Click "Under the Hood"
Click "Change proxy settings..." under "Network"
Click "Proxies" tab, at Configure Proxies select "Automatic Proxy Configuration"
Manual Configuration Settings
Some applications and web browsers require you to manually set the proxy server. The OSU proxy uses the following information:
Server: proxy.oregonstate.edu Port: 3128
Connection Issues
If you are receiving the following error, please read how to resolve the issue below:
"ERROR
The Requested URL could not be retrieved
While trying to retrieve the URL: http://www.google.com
The following error was encountered:
Access Denied
Access Denied. Please visit http://oregonstate.edu/helpdocs/using-osu-proxy-server#error this link for more information.
Your problem is most likely the result of your computer using a proxy service. To remedy this you can try the following:
Internet Explorer
Open Internet Explorer.
Click Tools at the top of the screen, then select Internet Options.
Click on the Connections tab.
Under the heading, “Local Area Network (LAN) settings” click “LAN settings.”
Under the heading, "Automatic configuration"
Uncheck the box next to "automatically detect settings."
Under the heading, “Proxy server,”
Uncheck the box next to “Use a proxy server for your LAN”
Uncheck the box next to "Use Automatic Configuration Script" unchecked.
Also in the Connections tab, under the heading “Dial-up and Virtual Private Network settings,” verify that unless you are using a dial-up modem, that the “Never dial a connection” option is selected.
Firefox
Open Firefox.
Click Tools at the top of the screen, then select Options.
Click Advanced at the top of the resulting window, then click on the Network tab.
Under the heading, “Connection,” click Settings…
Depending on your Firefox, select the "No proxy" or “Direct connection to the Internet” option and click OK.
Safari - Macintosh
Open Safari.
Click the Safari menu and select Preferences.
Click on the Advanced tab.
Next to “Proxies:” click Change Settings…
In the drop down box next to “Configure Proxies:” select Manually.
Uncheck all of the boxes under “Select a protocol to configure:” then hit OK.
If this did not solve your problem, or if you have any other questions, please contact us.
Finding Your Network Adapter Address
Your computer's Network Adapter Address must be registered in order to receive network access. The Adapter Address is a unique number associated with your computer's network adapter. It is also called a Physical Address, Hardware Address, Ethernet ID or MAC on various systems. Follow the appropriate instructions for your Operation System to locate your Adapter Address.
Click the Start circle at the bottom left of your screen and right click the network button.
Press the properties button and wait for the Network and Sharing Center screen to appear.
To the right of the words Local Area Connection there will be a link titled View Status. Click it.
Press the Details button located in the top half of the box. In the box that appears, your computer's physical address is the third field in the list (highlighted in blue in the screenshot). This series of numbers and letters will be twelve characters in length and will be unique to your computer.
Windows 2000/XP
Click Start » Run » type: cmd » click OK
In the black window, type: ipconfig /all
Write down the twelve-digit Physical Address, as show below (yours will be different).
If you have wireless be sure the address is from the wired adapter not the wireless adapter. Scroll up or down to find the Ethernet adapter Local Area Connection.
If the Physical Address starts with 44-45, this is the modem's address. Scroll up or down to find Ethernet adapter.
Windows 95/98/ME
Click Start » Run » type: winipcfg » click OK
Write down the twelve-digit Adapter Address. Note: You may need to select your network adapter from the drop down list. If the Adapter Address starts with 44-45, this is the modem's address. Select your network adapter.
Apple OS X
Click the Apple (upper left corner) » select System Preferences
Select the Network control panel » OS 10 - 10.2 - Click the TCP/IP tab OS 10.3 - 10.4 - Set Show to Built-in Ethernet » click the Ethernet tab
Write down the twelve-digit Ethernet Address or Ethernet ID.
in the bottom left corner. 
