Here you can find some FAQs.
ONID Username & Password
Related Email Questions
You will always receive a warning email before your ONID account is deactivated. These are the rules used to determine how long you can keep your ONID account:
Any email forwarding you have defined on your ONID account will continue to work until the time your ONID account is removed. If you are not forwarding your ONID email, we recommend setting up email forwarding before your ONID account is deactivated.
You may also want to set up a different lifetime e-mail forwarding address.
You should use an OSU email account for OSU related (academic and administrative) email. Here are some reasons why:
Spam is flooding the Internet with many copies of the same message, in an attempt to force the message on people who would not otherwise choose to receive it. Most spam is commercial advertising, often for dubious products, get-rich-quick schemes, or quasi-legal services. Email spam lists are often created by scanning Usenet postings, stealing Internet mailing lists, or searching the Web for addresses.
Here are a few tips:
If you try to send a message and there is a problem with the mail delivery, you will receive an error message back from the system describing why the mail could not be delivered. Most of these messages are straightforward.
Warning: message still undelivered after X hours Will keep trying until message is Z days old
The mail server to which you are sending mail is either down or not accepting mail for some reason. Your mail server will try to resend the message after a certain time has elapsed, X, which is usually after four hours and keep trying for a time period, Z, which is usually five days.
User is unknown
The person that you tried to reach does not have an account on the receiving mail server. Check that you have not made a typo in the "To:" field. If you have, you have to resend the message to the proper address.
Disk quota exceeded
The address to which you were trying to send mail has exceeded its disk quota. This mail will not be delivered since the user has no more space to store messages.
If you send e-mail to someone who is over quota on their inbox it will be returned to you with a "disc quota exceeded" error message.
When sending to more than one person on the same system the error messages can be very confusing if any of them are over quota. You may get a message stating that "the following addresses had permanent fatal errors" followed by all the intended recipients. It looks as though the e-mail has failed to reach everyone, but in fact it has been successfully delivered to everyone except those explicitly listed as having exceeding their disc quota.
In this case everyone except email@example.com should have received your e-mail.
ONID email forwarding can be set up, changed, or removed performing the following process.
If you want to stop forwarding mail, click on the "Stop Forwarding Mail" button.
The Out of Office Service is a way to let people that email you know that you are not checking your email and may not respond to their email for some time. If you have started the Out of Office Service, when someone sends you an email they will get an email back with the message you entered into the Out of Office Service.
The Out of Office Service keeps track of who it has sent your message to and will only send a response to the same email address once a week. The Out of Office Service will only respond to e-mail sent directly to you. Messages to mailing lists that you are subscribed to should not get an Out of Office response.
With the Out of Office Service started, you will still receive mail in your ONID account and any mail filters you have created will still apply, including Spam Assassin.
To start using the Out of Office Service,
To stop the Out of Office Service, click on the Stop Out of Office Service button.
Here is a sample Out of Office message:
I'll be out of the office until Monday, February 10th. If you need immediate assistance, contact Joe Smith at firstname.lastname@example.org.
NOTE: Out of office service is not available if you forward your ONID e-mail to another e-mail address.
The instructions below will archive a mail folder from your ONID mailbox. The archived folder will be saved in MBOX format in your ONID home directory. You can then transfer the MBOX format file to another machine if you wish.
If you want to download the archived folder to another computer (maybe to save it to a floppy or CD), follow these directions for accessing your ONID home directory.
Japanese messages can come in three different character set encodings: EUC-JP, Shift-JIS, and ISO-2022-JP. When you choose the Japanese language when logging into Webmail, it tells your web browser to use EUC-JP. If you are viewing Japanese messages encoded using EUC-JP, they should appear correctly in Webmail. If the message looks corrupted, it is most likely encoded in Shift-JIS or ISO-2022-JP.
To view one of these messages, open the message and click on "Message Source" in the heading above the message. A new window will open and you'll see the full headers of the message plus the message text (still looking corrupted). In the message headers you will see a header that looks like:
The character set encoding used for the message is listed in this header. Simply change the character set encoding in your web browser to match the message.
ONID email filters can be created, modified, or removed by following these steps:
If you want to modify your email filters directly, we have step-by-step instructions available. Doing this is not recommended for novice computer users, as the Sieve filtering language is complex.
ONID email forwarding can be set up, changed, or removed performing the following process.
You should see a confirmation message stating "This contact has been marked as your own"
If you have forgotten what your ONID username is and need to retrieve it you can:
If you need to use your OSU ID and are unable to find it, you can use the following items to attempt to retrieve it.
If you need to use your GAP, but have forgotten it, you can:
You can use the instructions listed on the following page to log into Online Services if you are no longer affiliated with the university, but need to access information related to either your student or employee account.
The campus computing facilities provide computer access and resources for the students of Oregon State University. There are general use labs and college-specific labs such as the Engineering and Forestry computer labs.
Anyone with an ONID account can use the computers in the general use facilities. College specific labs may require students to have different credentials (Such as Engineering).
There are four general use labs on campus available to those with an ONID account. You can find more information on each lab by clicking the links below.
Located in the basement of Milne Computing Center, the Main Computing Facility is available for all OSU Students. This computing facility is staffed by student computer consultants ready to assist you with any computer question you have about our software and equipment. Milne Computer Facility has a dedicated graphic arts area featuring 5 Mac Pros with 23" Monitors and a large format scanner. There are also 2 video editing stations featuring 8-core Mac Pros, 23" monitors, a direct high-speed connection to the ClassromSAN to store your class video projects and a High-Def Deck.
The Bexell Computer Lab is open to all OSU students and faculty and is located on the first floor of Bexell Hall, rooms 112 (55 PCs) and 120 (48 PCs). Room 112A is the lounge for MBA students (5 PCs, 3 enterprise team workspaces).
Serving the west end of campus, multiple computing labs/classrooms in Peavy and Richardson Hall are open to all OSU students and faculty.
PVY 252/254 (17 PCs) are dedicated computing lab areas; while PVY 236 (25 PCs), PVY 240 (25 PCs), and Richardson Hall 203 (18 PCs) are available only when classes are not scheduled in those rooms. Click on the Peavy Computing Labs link above to view maps, hours, and more information about these rooms, including available specialized software and equipment.
The Information Commons is located on the main floor of the Valley Library. There are 100 computers, both PC and Mac, available for student use.
Computer labs are also located in Education, Kidder and Weniger halls.
Can't get to a computer lab? Need to use software from home such as SPSS, SAS, etc?
Check out the virtual computer lab!
Some colleges have their own set of computer labs for students to use in addition to the general use labs. These labs offer more specialized equipment for use in a particular major. Click on one of the links below for more information.
Students are charged for basic printing to recover the costs associated with ink, paper and printer maintenance.
Printing charges on campus are not the same in all locations. Click on the respective links below to access up-to-date policy information.
Printing policies in college-specific labs also vary. See the lab consultant or college-specific computer lab home page for more details.
Student Multimedia Services offers an array of printing and lamination services for:
This FAQ addresses some questions we often get about VPN?.
A Virtual Private Network (VPN) allows for connections to a smaller, private network to be made over a larger network (ie, the internet). By doing this, a home user on their internet service provider's (ISP) network can be treated as if they were physically connected to their work (or school) network. When connected to the VPN, your machine is assigned an IP address on the OSU network and you are able to access resources as if you were locally connected. Further, data is encrypted between you and OSU (or between you and the rest of the world if you are using the wireless network).
Virtual private networking does not secure your machine against attacks from the internet. Data is only encrypted between you and the University network. This means that it cannot be monitored while in transit. Once it leaves the University network, it is no longer encrypted by the VPN, and may be eavesdropped on as much as any other traffic (unless encrypted by other methods).
If you are using the wireless network on campus, you might want to encrypt your data. Otherwise, anyone with a wireless laptop can monitor your data between your laptop and the wireless access point (WAP). If you are a home user, some resources are only available when you use an OSU IP address, such as research journals. Typically we have users set up the Library proxy server for this purpose, but this doesn't work for everyone. For these people, the VPN is the only other option. Finally, many ISPs have started blocking ports which certain applications (such as Outlook) need to work correctly. If your ISP is blocking ports, you will want to use VPN.
Cisco has clients available for Windows 98SE/ME/2000/XP, Mac OSX, Linux, and Solaris. Older clients (such as Windows 95, Mac OS 9, and other operating systems) are not supported. While clients may be available for other operating systems, they may or may not be free. Also, Linux and Solaris support is limited to generalized support and troubleshooting.
If you are having trouble connecting to the VPN and want live help, contact the OSU Computer Helpdesk at the "Supported by" block on the right. They are the first tier of VPN support and can help you with setting up the software and basic troubleshooting. If your problem is unable to be resolved or is outside the scope of what they can help you with, they may refer you on to VPN Support.
If you are using the wireless network, you should be using the On-Campus VPN profile. For use from a non-OSU network, you should use the Off-Campus profile. To obtain authorization and configuration information, please select your Operating System from the VPN topic on the left side.
Split Tunnel - Routes and encrypts all OSU bound requests over the VPN.
Examples include: Blackboard?, Outlook web mail, OSU web pages, etc. All other internet traffic is NOT encrypted or sent over the VPN. Examples include: Amazon, Facebook, Google, Yahoo, etc.
Full Tunnel - Routes and encrypts ALL requests through the VPN to OSU. Examples include: OSU Blackboard, Outlook webmail, Yahoo, google, etc. Once that request leaves OSU for another destination, such as yahoo, it is NOT encrypted over the VPN tunnel.
10.197.0.0/16 (10.197.0.0 through 10.197.255.255)
More specifically, the following general allocations have been created
IP Address Range
10.197.0.0 - 10.197.31.255
10.197.32.0 - 10.197.63.255
Certain VPN groups are assigned different addresses out of the CIDR block. However, all VPN clients will fall inside these ranges.
Considerations for Windows XP Service Pack 2
The included firewall in Windows XP Service Pack 2 may interfere with Cisco VPN client software. If you VPN software is not functional with XP SP2, you may correct the problem by installing the latest VPN client software, which is found on the left VPN menu listed under your specific Operating System. Additionally, please verify that you are using IPSec over UDP as your transport. If you are still unable to connect using Windows XP SP2 and the latest VPN client, add an exception in your firewall for UDP ports 62515 and 4500, and TCP port 10000.
The following Cisco URL has links to VPN Client Documentation describing how one would start the VPN client:
There will be a link similar to "Managing the VPN Client" that will help one get the VPN client started. With Windows, there is a section on "Managing Windows NT Logon Properties". We will leave this feature as an exercise for the user or their DCA?.
The following error "Reason 442: failed to enable virtual adapter" appears after Vista reports a duplicate IP address detected. Subsequent connections fail with same message, but Vista doesn't report a duplicate IP address detected
To work around error 442, do the following steps:
Step 1 Open "Network and Sharing Center".
Step 2 Select "Manage Network Connections".
Step 3 Enable the Virtual Adapter ("VA"—Cisco VPN Adapter).
Step 4 Right-click on Cisco VPN Adapter and select "Diagnose" from the context menu.
Step 5 Select "Reset the network adapter Local Area Connection X".
If this procedure does not work, run the following command from cmd:
reg add HKLM\System\CurrentControlSet\Services\Tcpip\Parameters /v ArpRetryCount /t REG_DWORD /d 0 /f
This resolves the issue until Vista reports a duplicate IP address again. Follow the preceding steps to resolve it again.
If that doesn't work, you might have UAC enabled. If so, you must run cmd as administrator and repeat the previous registry workaround. To run as an administrator, right click on cmd and select "Run as Administrator".
When running on Windows Vista or Windows XP operating systems, you might encounter the error "412: The remote peer is no longer responding."
To work around this error on either Windows Vista or Windows XP, upgrade the local NAT device firmware. The ability to upgrade the NAT device firmware would reside with the IS Support group wherever you may be. Most commonly, the network would need to have IPSec, PPTP, or L2TP enabled for VPN to work. OSU uses IPSec for VPN, so check to see if it is enabled which would help in the event of troubleshooting the problem. It doesn't hurt to ask about their VPN documentation, or to see if there is anyone there who can make the required changes to the system.
What this means is the location in which you have an internet connection does not allow that type of connection. This will be normal in some public places such as: airports, hotels, and public buildings. Generally coffee shops allow these connections and may be a good alternative to the locations listed above.
Occasionally the VPN client will have an issue with Windows 8. We are aware of the issue and a fix has been found. The download below contains a Registry Fix that will fix the issue and allow the VPN the function properly.
To run the Fix:
A: If you use your laptop in both your office, and other locations, your laptop may be trying to connect to both the wired and wireless connections. If you are at your desk, and have docked, or plugged your laptop into the wired network, we recommend that you disable your wireless connection by using the function keys, slider switch, or button that the laptop has to disable/enable wireless.
A: OSU uses a registration system for ONID users that allows you to register your wireless device. The system then recognizes the device using the MAC or Hardware Address, which is a ten-digit hexadecimal number assigned to all wireless devices, the next time the device tries to connect.
A: If you have not yet registered your computer on the wireless network, you will have to log in each time you wish to access the internet. If you would like to get registered on the wireless network, please see our Wireless Registration page.
A: OSU currently limits wireless registrations to four(4) devices per person.
A: Click to find your Wireless Hardware Address or MAC address.
A: The secure part means that any data you send over the wireless connection is encrypted. Browsers and websites can encrypt the data that they send anyway which happens on most or all sites that transfer any sensitive information. The encryption done by the wireless network is another layer of security that helps protect your sensitive information that might otherwise be sent without encryption.
A: The certificate that CSACS2 passes to your computer is part of the authentication process for OSU Secure, is not being accepted by your computer because the certificate is not in the list of approved certs. In Windows XP you need to accept the certificate, in Windows Vista and 7, you need to simply click continue to accept this certificate.
A: Yes, you can. Staff and students from the University of Oregon, and Portland State University, can use their e-mail logins to gain access to the campus wireless. If you have neither of these, then the only other way that you would be able to gain access is by having a conference login. If you are here for a conference, you should speak with the organizer to see if they paid to have conference wireless access. If you are not here with a conference, visiting from one of the listed schools, or have an ONID account, then there would be no way to get your personal devices on the wireless network.
A: No. There are two types of 802.11n wireless network, home and business. Home 802.11n wireless networks tend to operate in the 2.4GHz spectrum and be slightly cheaper. They work on the presumption that the base station is far away from any other transmitters. Business 802.11n wireless networks operate in the 5GHz spectrum because this allows the installation of many base stations in close proximity.
Oregon State University has a business 802.11n wireless network. If you want to connect to it, at 802.11n speeds, you need to buy a wireless network card that is ‘dual-band’ (i.e. it can connect in both the 2.4GHz and 5GHz bands). Make sure you check for ‘dual band’ support when you are selecting an 802.11n wireless network card.
If you are using an Apple Mac computer they have the ability to connect at 802.11n (5 GHz) instead of 802.11g (2.4 GHz), there are not many devices with this frequency meaning there will be more channels available for a faster internet connection. Follow the links below for some more information:
Mac WiFi connections - http://robert.accettura.com/blog/2012/04/04/stable-wifi-connections-with-ma