Frequently Asked Questions

Question: I am having problems with or need to learn how to do 3-Way calling, Call Forwarding, Call Hold, Call Pickup, Send All Calls, Transfer to Voice Mail, or Conference Calling. What do I do?
Answer: Please see How to for Analog or How to for Digital phones.

Question: How do I use the features on my digital phone?
Answer: Go to the How to for Digital phones page to learn how to use the features on your digital phone.

Question: How do I forward my single line phone?
Answer: Go to the How to for Single line phones page to learn how to do things like Call Coverage, Call Forwarding, Call Hold, Call Transfer.

Question: My voicemail box is locked and I can't get in. How do I get help?
Answer: Call the customer service line at 3-3440 and we'll unlock your mailbox.

Question: How do I resolve trouble sending international faxes?
Answer: First, make sure that your country and city codes are correct. You can test this by dialing the number from a regular phone. If you get fax tones when the call is completed then your numbers are correct. Make sure that there are enough pauses in your dial string. It may help if you add a # symbol at the end of the phone number before the pauses so the telephone switch knows where the international number ends. This may take some testing. If you still can not complete your call, contact the customer service line at 3-3440.

Question: How do I program Personal Abbreviated Dial / Personal Lists?
Answer: If you have a single line phone the directions are on the How to for Analog Phones. If you have a multi-line phone the directions are on the How to for Digital phones.

Question: What do I need to do to get on the Internet if I'm living in on-campus housing?
Answer: If you are living in a Residence Hall or Cooperative House and have your own computer you will need to have a network card installed in your computer and sign-up with the Residential Computer Network. See the ResNet home page for more information.

Question: Can we SHARE authorization codes?
Answer: NO, calls are billed to the card holder's student account.

Question: Can we get authorization codes if we live in an apartment?
Answer: NO! It is against policy to issue authorization codes to students who do not live in a residence hall or a co-op.

If you have any questions or comments about the web site please contact Telecom Customer Services.