Using Outlook Plug-in for Avaya Modular Messaging
Call Answering Options
The Call Answering Options allow you to Administer (Record/Playback) your Spoken Name, Personal Greetings, and Please Hold prompt. It also allows you to set the rules under which the various greetings are played.
As shown below, to administer Optional Greetings, select the Greeting Rules: No optional Greeting rules are defined and click the circled Icon to add a rule. Select the Default Call Handling greeting/prompt desired to record the greeting. Greetings and prompts that have been recorded are shown below, e.g. Personal Greeting and may be deleted by clicking the associated Icon shown circled below.
To change the Media Selection from PC playback/record to telephone, you must first have administered your telephone as a media option as detailed above under Desktop User Interface: Media Setup. Right-click the PC icon in the Media Player and select the telephone as shown below.
The Personal Operator number is an extension to which callers are transferred after reaching your mailbox and then pressing Zero (Operator). This number should be a number in your office that is generally staffed during business hours so that in emergencies, callers can at least reach someone who might be able to find you. If this field is left blank, callers are transferred to the Operators if they press Zero. Select the Other tab on the User Properties window and administer the 5-digit extension without a hyphen
Telephone User Interface Options
The Telephone User Interface Options provides the ability to administer:
When administering Rules, select the Rule and then click on an underlined value to edit the rule
In the Telephone Access tab:
· Please see the Fax Server QRG for details about faxing
Use the Security tab to change the password used when accessing messages through the Telephone User Interface (TUI)
Use the Personal Distribution List if desired, otherwise, and as generally preferred, administer mailing lists for both Voice mail and Email using Outlook Contacts.
Use the Time Zone option to modify the Time Zone you are currently working from if different from the system default time.
Use the Message Ordering option to modify the order in which messages are presented using the TUI
Desktop User Interface Options
The Desktop User Interface Options allow you to configure how your greetings and messages are played back or recorded (Desktop Speakers/Microphone/Headset or Telephone) when you are using the Avaya Player provided in the Outlook Plug-in. You should set this option 1st before proceeding to other options.
The Client Access Option defaults are shown below and are not generally changed
The Language Option default is shown below
The Media Setup Option defaults are shown below
Enter your 5-digit extension number in the Extension Number field (without a hyphen) and if the Message Application Server Name field is blank, select osu-mas1
Click Apply followed by OK
You will be returned to the Media Setup tab - click Apply followed by OK
The Media Setup changes have been completed and going forward you may change between Telephone and Multimedia Record/Playback as you desire
Message Player – Playback Options
When a voicemail message is selected in Outlook, the Avaya Player is opened. Use the up/down arrows to scroll automatically to the next voicemail.
To change playback to go through your phone instead of the computer, right-click the PC Icon and select Telephone for playback of messages through your phone.