To provide quality service to customers with infected computers and those who cannot download the software, the help desk implemented a self-service Kiosk computer that will allow customers to transfer OSUware software to a CD or USB flash drive on demand. The kiosk is a computer available to all OSU employees, emeriti, and students that would like anti-virus software for their computers.
The kiosk is located on the main floor of the The Valley Library, between the OSU Computer Helpdesk and library Reference Desk.
The OSU Computer Helpdesk took a more cost effective approach to the OSUware CD this year, which delivers up-to-date software to customers in a timely manner. More people use high speed Internet connections which allows the software packages to be downloaded easier.