Recommended Software

hand with keys reaching out of a monitor

Security software can help prevent or remove an infection. However, this is not a catch all solution and as a user, you must be proactive in your security habits.

Symantec Endpoint Protection

Oregon State University currently has a site license with Symantec. This provides end users the opportunity to use Symantec Endpoint Protection. The software is available to all OSU employees, emeritus faculty and currently registered students.

You can find and download Symantec here.

More information about Symantec can be found here.

Click HERE to watch the tutorial.

* Note: This software must be removed once your affiliation with OSU terminates.

Anti-Malware

Oregon State does not have a site license for any anti-malware programs, but there are some free programs available for download that have proven effective for some of the campus helpdesks (e.g.- Malwarebytes and SuperAntiSpyware).

Click HERE to watch the tutorial about running a virus scan with Malwarebytes.

OSUWare

What is available?

OSU used to give out a disc with software that is handy to have and use for classes and work. This disc was produced by the OSU Computer Helpdesk, but having many left over we have decided to forgo the CD this year and have everything web based. If you would still like a CD, or a flash drive with this software, you can always come to the walk-up helpdesk kiosk computer. At the kiosk, you can get the software on your USB flash drive or a CD.

This is located at the 2nd floor of the Valley Library.

What OSU provides...

OSU students, staff, and faculty with an ONID account, may download and install security software, Symantec Endpoint Protection (SEP), for use on their personal computers. StatGraphics Centurion XV and Cisco VPN? software are also available for download.

These software applications are the only "non-freeware" applications that are available for those affiliated with OSU.

Downloading Symantec Endpoint Protection or StatGraphics

You can download Symantec Endpoint Protection and StatGraphics here:

OSUWare

You will need a valid ONID account login in order to get to the software.

You can also obtain the OSUware software from our walk-up kiosk located on the 2nd floor of the Valley Library. You can find more information about the OSUware Kiosk here:

OSUware Kiosk

VPN

You can obtain the Cisco VPN software here.

You will need a valid ONID account login in order to get to the software.

Freeware recommended by OSU:

Windows Software

The following software is available for Windows XP/Vista/7:

Macintosh OS X Software

The following software is available for Macintosh OS X:

OSUWare SEP and StatGraphics

This software is licensed by Oregon State University for Students and Employees to install on personally owned computers.

If you need software for a University owned computer please check with your Department Computer Administrator (DCA) or visit the software distribution website.



Symantec Endpoint Protection (SEP) and Statgraphics

Attention

This software is licensed for use by current OSU employees and students on personally owned computers. To comply with the license agreement, this software must be removed from personal computers once you are no longer employed at OSU, or are no longer a registered student. It is illegal for you to utilize this software once you are not associated with OSU.

By clicking I agree below you are agreeing to the terms above.

I agree

Symantec Endpoint Protection (SEP)

Click here to show available downloads

Windows

Windows Current Version Download Version #
Windows 32 bit (Supports Windows 8 and 8.1) SEP 12.1 RU 4 12.1.4013.4013
Windows 64 bit (Supports Windows 8 and 8.1) SEP 12.1 RU4 64 bit
Symantec Clean WipeClean Wipe (Uninstaller)
Previous Windows Versions Download Version #
Windows 32 bit SEP 12.1 RU 3 12.1.2015.2015
SEP 12.1 RU2 12.1.2100.2093
SEP 12.1 12.1.1101.401
SEP 12.1 RU1 (newer) 12.1.1000.157
SEP 12.1( older) 12.1.0671.4971
Windows 64 bit SEP 12.1 RU3 64 bit 12.1.2015.2015
SEP 12.1 RU2 64 bit 12.1.2100.2093
SEP 12.1 64 bit 12.1.1101.401
SEP 12.1 RU1 (newer) 12.1.1000.157
SEP 12.1( older) 12.1.0671.4971

Apple

Apple Current Version Download Version #
10.7 (32-bit & 64-bit)
10.8 (64-bit)
10.9 (64-bit)
SEP 12.1 RU4 12.1.4
Symantec Uninstaller Symantec Uninstall App
Previous Apple Versions Download Version #
10.6.8 (32-bit & 64-bit)
10.7 (32-bit & 64-bit)
10.8 (64-bit)
SEP 12.1 RU2 12.1.2
Apple OS 10.4, 10.5 (32-bit)
10.6 (32-bit & 64-bit)
10.7 (32-bit & 64-bit)
SEP 12 RU1 MP1 12.1.1000.0157
Apple OS 10.4, 10.5 (32-bit)
10.6 (32-bit & 64-bit)
10.7 (32-bit & 64-bit)
Version RU6 MP3 does not support Mac OS 10.7 (Lion).
SEP 11 RU7 MP1 11.0.7101.0236
SEP 11 RU6 MP3 11.0.6101

  • Download the appropriate version from the two listed above, most computers will use the 32-bit version. Only download the 64-bit if you are certain you are using a 64-bit version of Windows. Determine if your version of Windows is using 32-bit or 64-bit with the directions linked here.
  • Disconnect your computer from the Internet to keep it safeguarded while upgrading your anti-virus software.
  • Uninstall any previously installed anti-virus software.
  • Restart computer, ensure you are still disconnected from the Internet.
  • Install Symantec EndPoint Protection.
  • Configure the automatic update setting for the virus defintions and antivirus scans.
  • Finish the installation.
  • Restart the computer.

StatGraphics Centurion XVI

Click here to show available downloads
StatGraphics Download Serial #
Windows 32-bit KAB0-AB0A-C6C0-YK0E-3EM2
64-bit LAA0-9B0A-0DC0-YK0E-3EM3

Organization: You must put Oregon State University in the Organization field when installing StatGraphics.

Warranty and License - This is the license agreement

README.txt - Tips and hints from the vendor.

For further information, please visit the StatGraphics website.

OSUware Kiosk

What is the OSUware kiosk?

To provide quality service to customers with infected computers and those who cannot download the software, the help desk implemented a self-service Kiosk computer that will allow customers to transfer OSUware software to a CD or USB flash drive on demand. The kiosk is a computer available to all OSU employees, emeriti, and students that would like anti-virus software for their computers.

Where is the OSUware kiosk?

The kiosk is located on the main floor of the The Valley Library, between the OSU Computer Helpdesk and library Reference Desk.

What software is available from the kiosk?

Apple computers

  • Symantec Anti-virus
  • A document with a list and links to free software.

Windows computers

  • Symantec Endpoint Protection
  • Statgraphics
  • A document with a list and links to free software.

What is required to get the software?

  1. An affiliation with OSU that grants you an ONID account.
  2. A functioning ONID account.
  3. A USB flash drive or writeable CD (CD-R/CD+R.)

Why is a large batch of CDs no longer produced?

The OSU Computer Helpdesk took a more cost effective approach to the OSUware CD this year, which delivers up-to-date software to customers in a timely manner. More people use high speed Internet connections which allows the software packages to be downloaded easier.

Benefits:

  1. Up-to-date software available to a broader audience.
  2. More economical and environmentally sustainable.

What are my options if I live outside of Corvallis, or do not want a CD?

  • Use your Internet connection at home, visit a local library, use a Wi-Fi enabled hot spot, or go to a friend's house to download the software to your computer or flash drive.

Symantec Endpoint Protection

What is Symantec Endpoint Protection?

Symantec Endpoint Protection is a program which monitors your computer for misbehaving programs that want to do harm to your files (ie, a virus). When it detects a file with a virus, it tries to clean the file and, if that fails, quarantines it (moves it to a part of the filesystem where it can't do any harm). You then have the option to delete the infected file.

I want a copy! Can I have a copy?

Are you an OSU student, staff member, or faculty? If so, you can take advantage of our site license of Symantec Endpoint Protection. Symantec Endpoint Protection can be downloaded here.

Click HERE to watch a tutorial video on how to install SEP.

My friend goes to University of Oregon. Can I give him a copy?

No. The site license agreement between Oregon State University and Symantec only allows OSU students, staff, and faculty to use the Symantec Endpoint Protection software. The software may not be shared with your friend from another university, father, mother, siblings, grandparents, or any pets you may have, unless, of course, they fall into the category of student, staff, or faculty here at Oregon State. If you know someone in need of the software, they may purchase it directly from Symantec's site (top antivirus software) or from most software retailers.

I have another antivirus program. Can I use both and get, you know, extra protection?

No. You will need to uninstall your current Antivirus program or not install Symantec Endpoint Protection. Installing both programs simultaneously will cause problems and can make your computer unusable. If you have already installed both, try to uninstall the last one you installed. If your computer isn't bootable, call OSU Computer Helpdesk at 737-3474 and we'll try to help you get it working again over the phone.

How can I keep my computer safe from viruses?

Watch what you download. Don't open any unrequested attachments in your email. Don't use file sharing programs, such as Kazaa or Bearshare. Run a virus scan at least once a month, and update your virus definitions on a regular basis. If you are using Outlook as your mail client, make sure to get the most up to date patches available for it.

File Transfer Protocol (FTP)

Overview

This section is dedicated to help you with the file transfer protocol (FTP?). This includes using FTP applications, as well as understanding the protocol itself. We hope you find what you are looking for.

WinSCP

What is WinSCP?

WinSCP is an open source free SFTP client and FTP client for Windows. Legacy SCP protocol is also supported. Its main function is safe copying of files between a local and a remote computer.

Where can I get WinSCP?

WinSCP is an open source program that can be downloaded free from http://winscp.net/eng/download.php.

How do I access my ONID files with WinSCP?

Follow these steps to connect to your ONID account using WinSCP:

  1. Start WinSCP
  2. Go to the Session page
  3. "Host name" should be set to shell.onid.oregonstate.edu
  4. "Username" should be your ONID username
  5. "Password" should be your ONID password
  6. Click Login to connect
  7. If you are asked "Continue connecting and add host key to the cache?", click Yes

On the left side, you will see the files and directories on your computer. On the right side are the files and directories on your ONID account.

To transfer a file or directory from your ONID account to your computer, simply drag-and-drop the item from the right side to the left side. To transfer a file from your computer to your ONID account, drag-and-drop the item from the left side to the right side.

To close your connection and exit WinSCP, click on the Commands menu and choose Quit.

Where can I get help with WinSCP?

WinSCP is supported by OSU Computer Helpdesk. We can help troubleshoot any problems you may encounter. Technical support is also available through WinSCP site at http://winscp.net/eng/docs/troubleshooting.

Cyberduck

What is Cyberduck

Cyberduck is an open source FTP/SFTP solution similar to WinSCP, but for use with Mac OS instead of Windows.

Where can I get Cyberduck?

Cyberduck can be obtained at no cost at http://cyberduck.ch/.  Make sure to obtain the correct version for your operating system.

Microsoft Office

Community Network currently supports Microsoft Office 2007 and 2010.  Support for Microsoft Office 2003 ended in July of 2012.

For Microsoft Office upgrades, contact Community Network for all department machines supported by CN.

Microsoft Lync 2013

What is Lync and who can use it?

Lync is Microsoft’s messaging client for corporate use. It uses the OSU global address book to connect all employees together allowing for faster collaboration. Only users with a Microsoft Exchange? account (your.account@oregonstate.edu) may use OSU's Lync service. You may also use Lync to communicate with persons who do not use Lync.

If you are unsure whether your account is capable, please contact your IT support group for clarification.

Lync Logo

Supported Platforms

Clients for Laptops and Desktops

  • Windows 7/8: Lync 2013 is available through Office 2013 or as a standalone installer. Lync 2010 clients will continue to work, but do not have access to the enhanced functionality provided by the Lync 2013 server.
  • Mac: Lync 2011 is the most recent client; it does not officially support all the features of Lync 2013

Free Apps for Mobile Devices

  • Windows 8.1 for Tablets (Surface): The Lync 2013 app is available through the Microsoft Store. Persistent Chat is not integrated into the app.
  • Android: The Lync 2013 app is available through the Google Play Store
  • iOS: The Lync 2013 app is available through the Apple Store or through iTunes
  • Windows Phone: The lync 2013 app is available through the Windows Apps Store

Differences between Lync 2013 and 2010?

For a comprehensive comparison between Lync 2013, 2010, and other version, click on this link. The following features are the most significant and noticable changes however:

  • New Metro styling (like Windows 8)
  • Persistent chat, which was previously group chat
  • Lync web app, for use without the Lync client
  • Support for up to 1080P HD resolutions

Fun Features in Lync 2013:

Training Videos:

http://office.microsoft.com/en-us/communicator-help/lync-instructor-led-...

Microsoft Office 2010/2013

The following links take you to Microsoft's Office 2010 support website.

Microsoft Lync

Due to the license of content on this training you will be required to logon with your OSU ONID account after this page.

Lync is an instant messenger service offered by Microsoft to help improve inter-office communication and collaboration. Users with a @oregonstate.edu account will have access to Microsoft Lync starting in the winter of 2013. Lync offers a variety of solutions to interoffice communication needs such as IM, shared screen and video calling as well as integration with the Outlook 2010. You are able to access Lync not only from your computer, but also from your mobile phones and tablets as well.  


 

Desktops/Laptops

Now all your business communication tools are unified and readily available, without having to switch programs. Convenient filters help you:

  • Look up contacts, in the Contacts list.
  • Keep up with the latest from your contacts, such as office moves or personal notes, in the Activity Feeds list.
  • Manage multiple conversations and keep track of recent ones, in the Conversations list.
  • View your voice mail, and use a dial pad, in the Phone view.

Lync 2010 integrates the best features of social networking to help get your work done in these areas:

  • Sending and receiving instant messages
  • Making phone or video calls through your computer
  • Participating in interactive online meetings

Getting Started

Signing In
How to Change Your Status
What does your presence state mean?
How to Set Your Location
How to Add a Note

Signing In

If you’re already logged on to your organization’s network, signing in is as easy as starting Microsoft® Lync™ 2010.

  1. On the Start menu, click All Programs, click Microsoft Lync,and then click Microsoft Lync 2010.
  2. Click your presence status if you want to change it, or click Reset Status to let Lync 2010 set your status automatically based on your activity or Microsoft® Outlook calendar.
    lync presence status
  3. Set a location to let people know where you are today.
  4. Let them know what you’re up to by clicking What’s happening today? and typing a note.

 


 

How to Change Your Status

*There are no spoken directions in this video.

  

What does your presence state mean?

presence is greenAvailable You are online and available for contact.
presence is redBusy

You are in a Lync phone call or, according to your Outlook calendar, you are in a meeting.

presence is red with a white line Do not disturb You don't want to be disturbed and will see conversation alerts only if they are sent by your Workgroup contacts.
presence is yellowBe right back You are away briefly and will return shortly.
presence is yellowAway Your computer has been idle (for 15 minutes, by default).
presence is yellowOff Work You are not working and are not available to contact.
presence is greyOffline You are not signed in. If you have blocked individuals from seeing your presence, you'll always appear offline to them.

 


 

How to Set Your Location

*There are no spoken directions in this video.

 

You can personalize your contact and presence information. For example, you can add your mobile phone number and make it available only to close contacts.

  1. In the Lync main window, click the Options button, and then click Phones.
    location of option button
  2. Click the button for the phone number, and then click OK.
  3. Select the Include in my contact card check box, and then click OK.
  4. To let certain people see your personal numbers: in your Contacts list, right-click the contact’s name, click Change Privacy Relationship, and then click Friends and Family.
privacy relationship

 

How to Add a Note

*There are no spoken directions in this video.

 

Instant Messaging

Finding a Person
Send/Receive an Instant Message
Group IM Conversation
Enhance Your IM Conversations

Add people to your Contacts list if you'll be contacting them often or if you just want to keep track of them.

  1. In the search box, type the person’s name or email address.
  2. In the search results, right-click the person, and then do one of the following: 
    • If you’ll be contacting them often, click Pin to Frequent Contacts.
    • Add them to a group by clicking Add to Contact List and then clicking the group name.
    • If you haven’t created groups yet, click Add to New Group, and give the group a name. You can add more contacts to this group later.

how to add contact

(Optional) To make sure you know when someone becomes available, right-click the contact’s name, and then click Tag for Status Change Alerts.

 


 

How to Find and Add a Contact

*There are no spoken directions in this video.

 

Using Auto-Fill

Just start typing a person’s name in the search box, and results will appear below the box. If you see who you’re looking for, double-click the person’s name to send an instant message.

 find somone through lync

Viewing a Contact Card

If you’re not sure you’ve found the right person, the contact card gives more information and shows where the person fits into the organizational tree.

  • To display the contact card, point to the person’s picture.
  • For a full version, click the down arrow in the lower right corner. Then, to see his or her organization, click the Organization tab.

show contact card

 


 

Tag a Contact

*There are no spoken directions in this video.

 

To send an instant message:

  1. In your Contacts list, double-click a contact.
  2. Type a message in the message input area at the bottom of the message box, and then press Enter. how to send an instant message
  3. (Optional) To add an emoticon, click the emoticon (smile face) button.
  4. (Optional) To customize the font, such as type or size, click the letter A next to the emoticon button.

 

IM Recipient Options

When someone sends you an instant message, an instant message alert appears in the lower-right corner of your computer screen. Do one of the following:

new instant message

  • To accept the invitation, click the alert.
  • To redirect the invitation, click Redirect.
  • To decline the invitation, click Ignore.

 


 

How to Send an Instant Message

*There are no spoken directions in this video.

Start a Group IM Conversation 

You can start a group instant messaging (IM) conversation by selecting multiple contacts or a contact group from your Contacts list, or you can turn an IM conversation with one person into a group conversation.

To start a group conversation from the Contacts list:

  1. Hold down the Ctrl key, and click each contact that you want to invite.
  2. Right-click the last contact, and then click Send an Instant Message.
  3. Type your message in the message input area, and then press Enter.

multiple people selectedQA

To start a group conversation from a conversation window:

  • Click the People Options menu, click Invite by Name or Phone Number, and then select the contacts that you want to invite.

Enhance Your IM Conversations

With Lync 2010, you can add communication modes to your IM conversation. For example, you can start an IM conversation with a single contact, add more contacts, and then add audio and video. If you need to share documents or slides, you can share your desktop.

Group IM options in lync

To add voice or video, in the conversation window, do any of the following:

  • To add voice, click Call.
  • To add video, click Video to add video.

To invite others, in the conversation window, click the arrow to the right of People Options, and then select the contacts that you want to invite.

To share your desktop or a program, in the conversation window, click the Share menu, and then select your desktop, monitor, or a program to share.

Collaboration

File Transfers
Create a Poll
Whiteboard

File Transfers

To transfer a file:

  • From a Windows folder, drag the file that you want to send, and drop it into a conversation window or onto a contact in your Contacts list.

When you drop the file, a file transfer invitation is sent to the recipient. You will receive notification when the transfer is complete or declined.

Please note that, currently, to transfer a file, you must be connected to the Internet via a wired connection.

Attach a file to a conversation

You can share a file with multiple people in a group conversation, meeting, or conference call, but you don’t send it in the same way that you transfer a file to an individual contact. Instead, you add attachments to the meeting that other participants can download and view.

  1. In the conversation window, click the Add or view Attachments button to upload a file.
  2. In the Attachments dialog box, click Add Attachments.

    how to attach document

  3. Select the file that you want to add, and then click Upload.

Create a Poll

create a poll windowPolling allows you to quickly gather information or compile the preferences of meeting participants. A poll in Lync consists of one question and up to seven Lync Lypossible choices.

A meeting can contain many polls, but only one poll at a time can appear on the sharing stage, visible to all meeting participants. Only meeting presenters can create and manage polls. If you are not already a presenter, the meeting organizer or another presenter can make you one.

  1. In the meeting window, click the Share menu, and then click New Poll.
  2. In the Create a Poll dialog box, type a name for your poll, your question, and two or more possible answers.
  3. Click OK.

If no one else in the meeting is sharing, your poll appears immediately to everyone in the meeting with the words Polls are open at the bottom of the stage. If other sharing is taking place, you have the option to share your poll immediately, which would end the current sharing session, or save your poll in the content bin for later.

When polling is complete, save the poll results by clicking Save poll at the bottom of the sharing stage, and then click Close the poll.

Whiteboard

The whiteboard is a fresh page for notes and drawings that everyone in the meeting can use together.

  1. In the conversation window, click the Share menu, and then click New Whiteboard.
  2. To start writing or drawing on the whiteboard, use the annotation tools at the lower left of the whiteboard.

whiteboard in lync

 

Sharing

Share a Program
Share a PowerPoint
Share Your Desktop

 

Share a Program

How to share a program:

  1. In the conversation window, click Share, and then click Program.
  2. In the Share Programs dialog box, click the program you want to share, and then click Share.

select a program window

 


 

How to Share a Program

*There are no spoken directions in this video.

 

Share a PowerPoint

To give a presentation during a Lync meeting or IM conversation:

  1. In the conversation window, click the Share menu, and then click PowerPoint Presentation.
  2. In the Share PowerPoint dialog box, double-click the PowerPoint presentation that you want to share. When the content is prepared for presentation and uploaded, the other participants will be able to see your presentation. You can make annotations on the presentation using the annotation tools at the lower left of the presentation.

 


 

How to Share a PowerPoint

*There are no spoken directions in this video.

 

Share Your Desktop

To share your desktop:

  1. Open Lync 2010, and, in your Contacts list, double-click a contact.
  2. When the conversation window opens, click Share.

    share menu

  3. If you have more than one monitor, click the one you want to share.

 


 

How to Share Your Desktop

*There are no spoken directions in this video.

 

Give Control to Others

When you start sharing your desktop or a program, you’re the only one in control. When you’re ready, you can allow others to use their own mouse and keyboard to navigate and make changes on your computer.

  1. On the sharing bar at the top of the screen, click Give Control.

    give control of desktop

  2. Click Automatically accept control requests, or click the name of an individual under Attendees.

 

Take Back Control

  1. To take back control of your desktop, monitor, or program:
  2. Click Give Control. If Automatically accept control requests is selected, click it to clear it. To take back control from an individual, click Take Back Control.

 

 

 

Conferencing

Schedule an Online Meeting
Set Meeting Options
Join a Scheduled Online Meeting

Schedule an Online Meeting

You can schedule Microsoft® Lync™ 2010 meetings and conference calls from Microsoft® Outlook®. One meeting request is used for both purposes.

  1. Open your Outlook Calendar.
  2. On the Home tab, click New Online Meeting (in Microsoft Outlook 2010) or Online Meeting (in Microsoft Outlook 2007). new online meeting

A new meeting request opens, to which you add recipients, a subject line, and other meeting details.

 


 

How to Schedule an Online Meeting

*There are no spoken directions in this video.

Set Meeting Options

The meeting request contains the dial-in information that the participant can use to join the audio part of the meeting or conference call. During the Lync meeting, dial-in information is available in the Invite by Phone dialog box (click the People Options menu, and then click Invite by Phone).

You can customize the dial-in information in the Outlook meeting request. You can also customize access and presenters.

  1. In the meeting request, on the Meeting tab, click Meeting Options.

set meeting options in lync

  1. In the Online Meeting Optionsdialog box:
    • To control meeting access and presenter options, click Access and Presenters.
    • To customize dial-in information, click Audio and Phone.

With the Meet Now option, you can quickly start a meeting or conference call with people inside or outside your organization.

  1. In the Lync main window, click the arrow to the right of the Options button, and then click Meet Nowwhere to find meet now option in lync
  2. In the conversation window, do any of the following:
  • To invite someone inside your organization, click the People Options menu, click Invite by Name or Phone Number, and then select a contact.
  • To invite someone outside your organization by email, click the People Options menu, and then click Invite by Email. An email message opens in Outlook. (If you do not have Outlook, copy the invitation text, and paste it into your email program.)
  • You can also add contacts to the meeting by dragging the contact from the Contacts list into the conversation window.

Join a Scheduled Online Meeting

In the Outlook meeting request, click Join online meeting or click the meeting link.

join online meeting in lync

 


 

How to Join an Scheduled Online Meeting

*There are no spoken directions in this video.

Differences on Mac

Lync varies in appearance slightly between Microsoft Windows and Mac OS.  While there is some visual variation, most of the functionality that you'll find in the Windows version of Lync will also be found in the Mac version.

The following section will provide a quick reference to the differences between the two interfaces and a summary of any functionality that may, currently, differ between the two environments.

So let's start with the main Lync window...

Windows Lync and Mac Lync, Side-by-Side
side by side comparison of mac and windows lync interfaces

A comprehensive matrix of the differences between Windows and Mac is available via Microsoft's Technet.

 

Messaging

Meetings

Tablets

Android

The Lync app is not supported on all Android tablets. For example, the app is not available on the Kindle Fire. Visit the app page on the Google Play site and sign in with your Gmail account to find out if Lync is available on your device.

checking android tablet compatibilty from google play

 

iPad

You can download Lync on your iPad through the App Store on your device or through iTunes.

lync app for ipad preview

IPad: Sign In, Set Your Status, and Find the Right Person

Signing In
Setting Your Status
Find the Right Person


Signing In

Before you get started, make sure your iPad is connected to a Wi-Fi or 3G data network.

Start the Lync application, and on the sign-in screen, enter your credentials, and then tap Sign In.

ipad lync sign in


Changing Your Status

To change your status:

  • Tap the My Info icon, tap Status, and then select your status.

set status on ipad


Finding the Right Person

To find the right person:

  • Tap the Contactsicon, and start typing a person’s name in the search box. The results appear below the box.

    find somone through lync

 


How to Find a Contact

 

*There are no spoken directions in this video.

IPad: Sending/Recieving a Message, and Inviting Others to an Existing IM

Sending a Message
Recieving a Message
Inviting others to an existing Message


Sending a Message

When you find the person you’re looking for:

  1. Tap the person’s name, and then tap IM to send an instant message.send an instant message
  2. Type a message, and then tap Send.how to send an im

 


 

How to Send an Instant Message

*There are no spoken directions in this video.


Recieving a Message


When someone sends you an instant message, an instant message alert appears at the top of the screen. Do one of the following:

  • To accept the invitation, tap the alert.
  • To ignore the invitation, tap the Close (x) button.receiving IM on iPad

 

The IM alert appears for only a few seconds, but you can tap the Chats icon button to view any missed instant messages.

When you receive an IM when the Lync app is not open but you are still signed in, you’ll receive the alert on the main screen.


Inviting others to an existing Message

To invite someone to an instant messaging conversation:

  1. From the Conversation screen, tap the arrow icon, and then tap Invite Others.
  2. From the Invite screen, select or search for the contact you’d like to invite to the conversation.invite others to an exisiting im

IPad: Make a Call/Join a Meeting

Make a Call
Join a Meeting


Make a Call

Calls made using Lync are not Voice over Internet Protocol (VoIP). When you make or receive a Lync call, your carrier’s minutes are being used. When you make or receive a Lync call from the iPad the call goes to the mobile phone number you specified in the My Mobile Number field..

  • To call someone in your Contacts list, find the contact, tap the contact’s name, and then select the number you want to call or tap the Call icon to call the work number.
  • When the call is placed, you’ll first need to accept the Lync call in order to make the outgoing call. how to make a call

 


 

How to Make a Call

*There are no spoken directions in this video.


Join a Meeting

To join an online meeting:

  • Tap the Meetings icon, and from the All or Online tab, open the meeting invite by selecting the meeting that you want to join, and then tap Join Meeting. join a meeting on ipad

 


 

How to Join a Meeting

*There are no spoken directions in this video.

Mobile Phones

Lync for mobile phones is a great way to stay connected to work on the go. It's available on newer Android, iOS and Windows phones.

lync app                        


 

iOS: Getting Started

To Download the App
Sign In and Get Started

To Download the App

  1. Open the app store and search “Microsoft Lync 2013”
  2. Click on the Application
  3. Click the free button
    lync IPhone Install
  4. Click on the Install App button
    lync IPhone Install 2

 


 

Sign In and Get Started

NOTE: If you have a data plan, or your phone is connected to a Wi-Fi network, signing in is as easy as starting the application. Be aware that Lync uses data if you are on a limited data plan. 

  1. Start the Lync app
    lync IPhone start
  2. On the sign-in screen, enter your credentials, and then tap Sign In
    lync IPhone sign in

 

iOS:Set Your Status

Setting Your Status
Setting Your Message

Setting Your Status

  1. At the bottom of the screen, tap My Info,
  2. Tap Status
  3. From the Status select your status.
lync presence status

Setting Your Message

  1. At the bottom of the screen, tap My Info
  2. Tap “What’s Happening Today?”
  3. Type Your personalized Message
  4. Tap Done
lync presence message

iOS:Using the IM Functions

Finding the Right Person
Sending an Instant Message
Receiving an IM
Invite Others to an Existing IM

 

Finding the Right Person

 

  1. Tap Contacts
  2. From the Lync tab
  3. Start typing a person’s name in the search box
  4. The results appear below the box.  
lync IPhone Install

How to Find a Contact

                                       

*There are no spoken directions in this video.


Sending an Instant Message

When you find the person you’re looking for:

  1. Tap the person’s name
  2. On the Card screen, tap the IM icon to send an instant message
  3. Type a message, and then tap Send.

 

How to Send an Instant Message

*There are no spoken directions in this video.


Receiving an Instant Message:

When someone sends you an instant message, an instant message alert appears at the top of the screen. Do one of the following:
A. To accept the invitation, tap the alert
B. To ignore the invitation, tap the Close (x) button

 

Note:

The IM alert appears only for a few seconds, but you can tap the Chats icon to view any missed instant messages.

lync IPhone Invite Others

 

Invite Others to an Existing IM:

 

To invite someone to an instant messaging conversation:

  1. From the Conversation screen
  2. Tap the Actions icon in the top right corner
  3. Then tap Invite Others.
  4. From the Contacts screen, Select or search for the contact you would like to invite to the conversation

     

    lync IPhone Invite Others

iOS:Using the Call and Meetong Functions

Make a Call
Join a meeting


 

Make a Call:

Note: Calls made using Lync are not Voice over Internet Protocol (VoIP). When you make or receive a Lync call, your carrier’s minutes are being used.

To call someone in your Contacts list:

    1. Find the contact
    2. Tap the contact’s name
    3. Then select the number you want to call
    4. Tap the Call button to call the work number.

Note: When the call is placed, you’ll first need to accept the Lync call in order to make the outgoing call.

how to make a call


How to Make a Call

*There are no spoken directions in this video.


 

Join a Meeting:

 

To join an online meeting tap Meetings:

    1. From the Online tab, Open the meeting invite by selecting the meeting that you want to join
    2. Then tap Join Meeting.

join a meeting on iphone

 


How to Join a Meeting

*There are no spoken directions in this video.

Android: Getting Started

In order to install Lync 2010 on your phone, your phone needs to be running at least Android OS 2.3.3.

To find and install the app:

  1. Open up the market app "Google Play Store" and search for "Lync 2010".
  2. Click on the Application
  3. Click on the Install Button

play store app

lync app page in market


 

Sign In and Get Started

 

Note:If you have a data plan, or your phone is connected to a Wi-Fi network, signing in is as easy as starting an application. Be aware that Lync uses data if you are on a limited data plan.

  1. On the mobile phone Applications screen, tap the Lync 2010 icon.
  2. On the sign-in screen, enter your credentials, and then tap Sign In. Use your full exchange? address and password .(firstname.lastname@oregonstate.edu)

android sign on page

Android: Setting Your Status

Setting Your Status
Setting Your Message


 

Setting Your Status

 

To set your status:

  1. At the bottom of the screen, tap My Info
  2. Tap Set My Status
  3. From the Status select your status.

android set status page


 

Setting Your Message:

To set your message status:

  1. At the bottom of the screen, tap My Info
  2. Tap “What’s Happening Today?”
  3. Type Your personalized Message
  4. Tap Done

Android: Using the IM Functions

Finding the Right Person
Sending an Instant Message
Receiving an IM
Invite Others to an Existing IM


 

Finding the Right Person:

You can find someone in your contact list by searching for them by name or phone number. If you want to find someone in your organization who is not in already in your contact list, you can search the company directory.

  1. From the Contacts screen, press the Menu button, and then tap Searchandroid contact search
  2. Start typing a person’s name or phone number in the search box. If the person is already in your Contacts list, the results appear below the box.
  3. If the person is not already in your Contacts list, tap Search the company directory to search the entire organization.

search company directory android


Find a Contact

*There are no spoken directions in this video.


 

To send an instant message:

  1. Find the person you’re looking for, tap the person’s name, and then on the contact card screen, tap the IM icon.

    how to send an im

  2. Type a message, and then tap Send.

    where to type a message

 


 

How to Send an Instant Message

*There are no spoken directions in this video.


 

Receiving an Instant Message

When someone sends you an instant message, an instant message alert appears at the top of the screen. The IM alert appears only for a few seconds, but you can tap the Chats icon to view any missed instant messages.

To accept an IM invitation, do one of the following:

  1. Tap the IM alert, or

    ways to accept an im

  2. Tap Chats, and then tap the conversation.

    checking im through chat

 


 

Invite others to the conversation:

During an IM conversation, invite someone new by doing the following:

  1. From the IM conversation screen, press the Menu button, and then tap Invite others.invite others to an exisiting im
  2. Tap the contact, or search for the contact you would like to invite to the conversation.search for contact to add to existing im

Android: Using the Call/Meeting Functions

How to Make a Call
How to Join a Meeting


How to Make a Call

Calls made using Lync are not Voice over Internet Protocol (VoIP). When you make or receive a Lync call, your carrier’s minutes are being used.

To call someone in your Contacts list:

    1. Find the contact
    2. Tap the contact’s name
    3. Then tap the number you want to call

 

 

how to make a call

 


 

How to Make a Call

*There are no spoken directions in this video.


Join a Meeting:

You can join the audio portion of a Lync 2010 meeting from your mobile phone.

  1. From your phone calendar, open the Online Meeting item for the meeting that you want to join.
  2. Tap the Join online meeting link. Lync calls you on your mobile phone.
  3. Accept the Lync call to join the meeting.

     

    join a meeting on android

 


 

How to Join a Meeting

*There are no spoken directions in this video.

Join a Meeting

You can join the audio portion of a Lync 2010 meeting from your mobile phone.

  1. From your phone calendar, open the Online Meeting item for the meeting that you want to join.
  2. Tap the Join online meeting link. Lync calls you on your mobile phone.
  3. Accept the Lync call to join the meeting.

     

    join a meeting on android

 


 

How to Join a Meeting

*There are no spoken directions in this video.

Windows

Sign In and Get Started

If you have a data plan, or your phone is connected to a Wi-Fi network, signing in is as easy as starting an application.

  • Start the Lync app

    locate windows app

  • On the sign-in screen, enter your credentials, and then tap the check mark button. Note, tap More Details to enter your server information.

    sign into lync

Set Your Status

To change your status:

  • From the my info screen, tap your status, and then select your status.

windows set status page

Find the Right Person

To find the person you are looking for:

  • From the contacts screen, tap search. Start typing a person’s name in the search box. The results appear below the box.

ihow to find someone through lync

 


How to Find a Contact

*There are no spoken directions in this video.

Send an Instant Message

When you find the person you’re looking for:

  1. Tap the person’s name, and then tap the send IM icon to send an instant message.

    how to send an instant message

  2.  

  3.  Type a message, and then tap the Send icon.

    image showing how to send an instant message

 


How to Send an Instant Message

*There are no spoken directions in this video.

Receiving an Instant Message

When someone sends you an instant message, an instant message alert appears at the top of the screen. To reply to the invitation, tap the alert.

receiving IM on windows phone

Invite Others to an Existing IM

To invite someone to an instant messaging conversation:

  1. From the Conversation screen, tap invite.
  2. On the next screen, select or search for the contact you’d like to invite to the conversation.invite others to an exisiting im

Make a Call

Calls made using Lync are not Voice over Internet Protocol (VoIP). When you make or receive a Lync call, your carrier’s minutes are being used.

  • To call someone in your Contacts list, find the contact, tap the contact’s name, and then select the number you want to call or tap the Call icon to call the work number.
  • When the call is placed, you’ll need to first accept the Lync call in order to make the outgoing call.

    how to make a call

 


How to Make a Call

*There are no spoken directions in this video.

Mobile Phone Number

To show your work phone number as the caller ID number when you make a Lync call, you’ll need to add your Mobile phone number.

  1. To add your Mobile phone number, from the my info screen, tap settings.
  2. On the settings screen, under Mobile phone number, type in
    your mobile phone number.

    where to add mobile number

  3.  

Adobe Training for Products on Campus

CERTIFICATION 

http://www.adobe.com/education/resources/certificate-programs.edu.html

Adobe Certified Expert (ACE) allows you to demonstrate professional-level skills and gives you the tools to become an expert in leading projects from Adobe.  The Adobe Certified Associate (ACA) allows you to show proficiency in many Adobe digital communication tools.  There is an exam that goes along with these certifications that offers exam preparation. Education providers and educators can obtain licenses at cheaper costs so that they may implement it to a larger group, increase its control, and determine its success. Certiport is Adobe’s partner in ACA certifications.


CERTIFICATION TESTING

How to register to become certified:

http://www.certiport.com/PORTAL/desktopdefault.aspx?tabid=672&roleid=101

  • Register for a certification test through Certiport
  • Locate a Certiport Authorized Testing Center (CATC) in the area.  Contact them to make sure that they offer your test.  You can then discuss prices and fees, set up a date and time to take the exam, and find out exam preparation resources they offer.
  • Cost varies from center to center. Contact your CATC before purchasing anything.  If they advise you to buy a voucher number then you must purchase one through your myCertiport page.

This link takes you to each Adobe certification that is offered.  If you click on each software it will tell you what product/exam type it is, the certification, role outcome, what languages are offered, and the pricing:

http://training.adobe.com/certification.html

 

PEARSON 

Pearson VUE offers online and proctored examinations for ACA and ACE certification and recertification on this link.  It allows you to schedule a time to take the test in an authorized testing center:

http://www.pearsonvue.com/adobe/

This site offers information on how to become a testing center.  Test centers are often businesses that provide IT technical training; but there are also centers that can focus on academic institutions, such as corporations, government, and U.S. service members:

http://www7.pearsonvue.com/pvtc/

 

EDUCATION RESOURCES 

Adobe is partnered with Knowledge Network Solutions (KNS) to offer instructor-led workshops so that you can learn how to effectively use Adobe tools in your curriculum. 

Adobe Creative Suite software allows you to utilize all K-12 subject areas as they address Common Core State Standards and the NETS-S.  The workshops are two days long, six hours per day either in video production, graphic design, or web design. 

There are also workshops for Adobe Acrobat Pro, Photoshop Elements, and Adobe Premiere Elements which are a one day course that is six hours long.  And there are other workshops for Adobe Connect and Adobe Presenter that help those looking for professional development.  Many Adobe products are up to 80% off the original retail price for students and teachers.

 

This link takes you to a press release on how Adobe and Knowledge Network Solutions (KNS) are working to develop the professional courses for K-12 on the use of their products. It also discusses the pricing and availability of these courses.

Lloyd Spruill, the Vice President of KNS said, “Rather than focusing on individual products, our courses integrate these tools as needed for science, technology, engineering and math related problems.”

http://www.adobe.com/aboutadobe/pressroom/pressreleases/200906/062909AdobeandKNS.html

 

EDEXCHANGE 

Edexchange allows instructors to collaborate and discuss lesson plans and teaching tools. It offers resources for all Adobe classes, and you can also learn more through this link:

http://edexchange.adobe.com/pages/home

The link below offers three curriculums on Visual, Digital, and Video design. Alongside the curriculums offered, instructor and student materials are provided for teaching. However, an account is needed to access these materials:

http://edexchange.adobe.com/pages/dbb70fc57a

 

LYNDA 

Lynda provides video tutorials on all Adobe products. These tutorials are broken up by skill level, subject, and by product.  Each series of a training tutorial is given in short videos, but a single tutorial lasts between one and twelve hours.  You can find videos at this link:

http://www.lynda.com/Adobe-training-tutorials/105-0.html

 

TOTAL TRAINING 

Total trainging offers tutorial videos to all Adobe products for any level user and any amount of time that you wish to pay for the training. It is divided into five categories:  Print Design and Publishing, Web Design and Publishing, Multimedia and Video, Development and Programming, and Business Productivity.  The majority of the tutorials offered require purchase; however, some are free.  Those that you must purchase are priced differently though, but they’re either offered online or on DVD as well:

http://www.totaltraining.com/prod/adobe/

 

Products Supported by Total Training

Acrobat

AfterEffects

Contribute

CS3, 4, 5, 6

Dreamweaver

Encore

Fireworks

Flash

Flex

Illustrator

InCopy

InDesign

Photoshop

Photoshop Elements

Photoshop Lightroom

Premiere

 

ADOBE TV 

Adobe TV offers videos that go over topics on using different adobe products. Different “Channels” offered act as topics of focus. Each episode for a channel has individual tutorials dealing with each focus.  Adobe TV offers tutorials on Web, Print, and Graphic Design.  Below are a list of products that are available, and if you follow the link you can learn more about each product:

http://tv.adobe.com/products/

 

Adobe TV Supported Products

A

AIR

Acrobat

After Effects

Audition

B

Bridge

C

Captivate

ColdFusion

Collage

Connect

Contribute

Creative Suite Design Standard

Creative Suite Master Collection

Creative Suite Production Premium

D

Debut

Digital Publishing Suite

Dreamweaver

Drive

E

Edge Animate

Encore

eLearning Suite

F

Fireworks

Flash Builder

Flash Catalyst

Flash Professional

Flex SDK

FrameMaker

I

Ideas

Illustrator

InDesign

Insights on Acrobat Solutions

K

Kuler

L

Lightroom

LiveCycle

LiveCycle Data Services

M

Media Server

Muse

O

OnLocation

P

Photoshop

Photoshop Elements

Photoshop Express

Photoshop Extended

Photoshop Touch

Photoshop.com

Premiere Elements

Premiere Pro

Proto

R

RoboHelp

S

Soundbooth

T

Technical Communication Suite

Touch Apps

U

Ultra

V

Version Cue

 

Operating Systems

Mac

How do I start OS X in safe mode?

NOTE: Safe Booting into Mac OS X takes longer than a normal startup. It can be quite a long time. This will depend based on how long it takes to check and repair the directory of your hard drive.

  1. Make sure your computer is turned off.
  2. Press the power button to turn your computer on
  3. Just after you hear the startup tone (NOT BEFORE), press and hold the down the Shift key.

 

How do I setup a printer in OS X?

  1. Open the Print Center located in the Utilities folder
  2. Click on the Add button
  3. Click on the scroll box at the top of the window and select the type of printer you are using. Example: IP Printing, USB, Appletalk
  4. Select driver for your printer and set any aditional settings that you need for your printer.

 

How do I update my Mac running OS X?

  1. Open System Preferences application located in your dock
  2. Click on the Software Update icon
  3. Click on the Check Now button
  4. Select the updates you wish to install and click the Install now button

 

How do I run programs automatically, everytime I startup my Computer in OS X?

  1. Open System Preferences application located in your dock
  2. Click on the Login Items icon
  3. Click on the Add button and browse to the program you would like to start automaticly

 

How do I start my classic Mac with the extentions off

  1. Make sure that your computer is turned off.
  2. Press the power button to turn your computer on
  3. Press down and hold the shift key while your computer starts up
  4. Your computer should say Welcome to Macintosh Extentions off

 

How do I update my classic Mac?

  1. Click on the Apple menu, select Control Panels
  2. Open the Software Update control panel
  3. Click on the Update Now button
  4. Click on the check boxes next to the software ou would like updated
  5. Click on the Install button

Windows

Important End-of-Life Notice Regarding Windows XP

Microsoft will stop support and security patching for Windows XP on April 8, 2014. The international security community believes that Windows XP computers will be heavily targeted by organized crime and hackers as soon as Microsoft ends support. We strongly recommend that you migrate to a supported Windows platform, such as Windows 7 or Windows 8, before the end of March 2014.

I do not remember where I saved my file to. How can I find it?

Windows Vista/7

To locate a lost file or folder in Vista or 7, click start, then type the name of the file in to the search bar at the bottom and hit "Enter". If this doesn't find your file, you can click "Advanced Search in the upper right-hand corner of the search box. In the options that pop up, select "Everywhere" from the drop down menu next to "Location", and type in the name of your file again.

Windows XP

To locate a lost file or folder, click on the "Start" menu, click on the "Search", and then click on "For Files and Folders." In the window that opens enter the name of the file or folder that you would like to search for and click on the "Search now" button.

How do I get the latest updates for my computer?

To update your system and install bug fixes, select your Operating System from the list below:

How can I tell what version of Windows I am running?

Windows Vista/7

  1. Turn-on your computer and wait while it boots to Windows.
  2. Click the "Start" button at the lower left of your screen.
  3. Right-click "Computer" and click "Properties."
  4. If Windows was installed correctly, this will display the version you have.

Windows XP

  1. Turn-on your computer and wait while it boots to Windows.
  2. Click the "Start" button at the lower left of your screen.
  3. Click "Settings."
  4. Click "Control Panel."
  5. Double click the "System" icon (or click "Performance and Maintenance" then "System" if you are in category view).
  6. If Windows was installed correctly, version number is at the top right.

How do I get on the Internet?

To access the Internet using the OSU wireless network or the ResNet network, see the instructions at http://oregonstate.edu/helpdocs/wireless.

How do I sort the Start Menu programs and folders so they are listed Alphabetically?

Windows Vista/7

Vista/7 should do this automatically for you.

Windows XP

To sort the Start Menu items alphabetically, open the Start Menu, highlight Programs, and then right click on any of the folders or programs in the list and choose "Sort by Name."

How do I disable popup messenger windows?

Note: Windows Vista does not have this feature

Windows XP

  1. Click on the Start button -> Settings -> Control Panel.
  2. Open the Administrative Tools.
  3. Now double-click on Services, then scroll down the list to Messenger.
  4. Double-click Messenger and click Stop to stop the service.
  5. Change the startup type to Disable and click Apply at the bottom.
  6. Click OK to exit window.
  7. Close the Services window.

SSH (Secure Shell)

What is SSH??

SSH (Secure Shell) is a secure replacement for telnet. Telnet is an old program that was used to connect to and communicate with servers for various reasons. Telnet allows users to access UNIX servers from a personal computer. It is often used to check email, edit web documents, compile programs, etc. Because telnet was designed with little regard for security, its use is not recommended. SSH was developed as a replacement for telnet. SSH has all the functionality of telnet with security and added features.

Most OSU servers support SSH and encourage its use over traditional telnet clients. The use of SSH is encouraged because communication between the client and the server are encrypted. This makes it very difficult for a malicious user to eavesdrop and steal personal information.

SSH for Windows

What is SSH for Windows?

SSH for Windows is a commercial implementation of SSH which runs on most Windows Operating Systems. SSH for Windows can replace telnet for servers that support it. Most OSU servers support SSH and the system administrators encourage its use over traditional telnet clients. The use of SSH is encouraged because communication between the client and the server are encrypted. This makes it very difficult for a malicious user to eavesdrop and steal personal information.

Where can I get SSH for Windows?

There are a few options for using SSH on Windows. The following page has a list of the most popular and common clients http://www.openssh.com/windows.html.

Command Line SSH

How do I use the SSH from a command line?

To use SSH from a command line on a UNIX or Mac OS X machine, type:

ssh [-l login] remote_host

where login is your username on remote_host, and remote_host is the address of the machine you want to connect to. The part enclosed in brackets is optional if your username on your local machine is the same as your username on remote_host . For example, to SSH to the ONID shell server, you would type:

ssh -l username shell.onid.oregonstate.edu

For more information, read the manual page for ssh by typing man ssh .

More SSH Clients

Where can I find more SSH clients?

Additional SSH clients and documentation can be found on the Network Engineering page at http://oregonstate.edu/net/security/ssh/

StatGraphics

How do I get StatGraphics?

  • Download Statgraphics from the OSU's secure website. Be sure to follow all the directions on the website and to include the organization when installing Statgraphics.
  • Come to the OSU Computer Help Desk in the Valley library and pick up an OSUWare CD. An OSU ID? card is required.

 

While installing StatGraphics off of the OSUWare CD, I get a Setup Initialization Error, what am I doing wrong?

If the error you are getting is:

Setup is unable to find _SETUP.DLL, which is needed to complete the installation.
Error 103

When you click on the "Install Statgraphics" link, a window pops up asking whether you want to save the file to your computer or not. Do NOT save this file to your computer. Instead, open it from its current location. There are multiple files needed to install StatGraphics so when you save setup.exe to your computer and try to run it, setup.exe doesn't know where the rest of the files are. This leads to the error.

If you open setup.exe from the CD without saving it to your computer, you should be able to install the program without any problems.

Web Browsers

Overview

This section is dedicated to helping you with web broswers. There are many things about web browsers that you may not know, and a brief read through our frequently asked questions may open new doors for you and change the way you use your web browser. We hope you find what you are looking for. If not, feel free to contact our comptuer helpdesk either by email or phone.

Web Browsers

Internet Explorer

How do I change my home page?

To change the home page for Internet Explorer, click "Tools" (or the little picture of a gear, depending on your version), then "Internet Options", then click on the "General" tab. The section for "Home Page" is at the top. If you are currently at the page you want to use as your home page, you can click the "Use current" button. If not, you can type the URL of the page you want in the box and click "Apply" at the bottom.

How Do I FTP? using Internet Explorer?

To use Internet Explorer for FTP, type the FTP address of the server you wish to use in the address bar. To FTP to your ONID account you can use: "ftp://ftp.onid.orst.edu". Next, enter your username and password at the prompt. Your ONID space will them appear in your browser. To be able to drag and drop files, click "page" then click "Open FTP Site in Windows Explorer". You will then be able to click and drag the files you want to work with.

How do I make IE my default browser?

To set Internet Explorer as your default web browser, open Internet Explorer, click the "Tools" (or the little picture of a gear, depending on your version) menu, and choose "Internet Options". In the window that comes up click on the Programs tab and check the box that says "Tell me if Internet Explorer is not the default web browser", then click the "Make Default" button. Click "Apply" at the bottom and then "OK".

How do I sort my Favorites so they are listed Alphabetically?

To sort the Internet Explorer Favorites alphabetically, click the "Favorites" menu in Internet Explorer, right click any of the folders or websites in the list and choose "Sort by Name."

Safari

How do I change cookie settings in Safari?

To change your cookie settings in Safari, click "Safari", then "Preferences", then click on the "Privacy" tab. On this page there will be a "Cookies and other website data" section. Here you can choose to accept or deny all cookies, or accept cookies only from sites you directly browse to.

How do I make Safari my default browser?

Click "Safari", then "Preferences", then select the "General" tab. At the top, you can select Safari from the drop down menu.

How do I enable popup blocking?

To enable popup blocking in Safari, click "Safari", then "Prefences", then click on the "Security" button. On this page, check the box next to "Block pop-up windows". This will block all popups from web pages.

How do I clear private data in Safari?

In Safari you will need to clear both the cookies and cache. To clear the cache in Safari, click on "Safari", then click "Empty Cache". To clear cookies, click on "Safari", then click on "Privacy". From here, click on "Remove All Website Data", then click on "Remove Now".

Firefox

Note: Please update to the latest version of firefox before following these directions, as older version are less secure and have different menu options. Firefox is free and can be found on their Website

How do I change cookie settings in Firefox?

To change your cookie settings in Firefox, click the "Firefox" menu in the upper-left hand corner, then "Options", and "Options" again. Click on the "Privacy" tab. On this page there will be a "Cookies" section. Here you can choose to accept or deny all cookies, or you can modify the cookie list for more specific cookie settings.

How do I make Firefox my default browser?

The first time you run the browser, it should ask you if you want to make Firefox your default browser. If you answered ‘no’ and you later decide you would like it to act as your default browser, Click the "Firefox" menu in the upper-left hand corner, then "Options", and "Options" again, then select the "Advanced" tab. At the bottom, there is a section called "System Defaults". In this section, check the box next to "Always check to see if Firefox is the default browser on startup", then click the "Check Now" button. If Firefox is not already the default web browser, it will ask if you want to change it. Click "Yes" and Firefox will be set as your default web browser.

How do I enable popup blocking?

To enable popup blocking in Firefox, click the "Firefox" menu in the upper-left hand corner, then "Options" or "Preferences", then click on the "Content" tab. On this page, check the box next to "Block pop-up windows". This will block (almost) all popups from web pages. To manage exceptions to this, you can click the "Exceptions" button next to that setting.

How do I clear private data in Firefox?

To clear private data in Firefox, click on the "History" or  "Tools" menu, then "Clear Recent History". Select the data you want to clear, then click the "Clear Now" button to clear the selected information.

Google Chrome

Note: Please use the latest version of Google Chrome before following these directions, as older versions are less secure and have different menu options. Google Chrome is a free download.

How do I change my home page?

To change your home page in Google Chrome, open Chrome and click the Options button in the upper-right corner (looks like three horizontal bars), and click "Settings". Once here, you should find a section called "On Startup", where you can have chrome open on a new tab, your last tabs opened, or on a specific home page.

How do I make Chrome my default browser?

To set Google Chrome as your default web browser, open Chrome and click the Options button in the upper-right corner (looks like three horizontal bars), and click "Settings". At the very bottom there is a button that says "Make Google Chrome my default browser". Click it to set Chrome as your default.

How do I change cookie settings in Chrome?

To change cookie settings in Google Chrome, open Chrome and click the Options button in the upper-right corner (looks like three horizontal bars), and click "Settings". Click on the "show advanced settings" at the bottom of the settings page. On this page, there is a "Privacy" section where you can allow/deny all cookies, or you can manually manage the cookie list.

How do I delete cookies/browsing history in Chrome?

To delete cookies or browsing history in Google Chrome, open Chrome and click the Options button in the upper-right corner (looks like three horizontal bars), and click "Settings". Click on the "show advanced settings" at the bottom of the settings page. Go to the "Privacy" section and click "Clear browsing data...". On this page you can put a check next to whatever data you want cleared. You can then select the period you want the data deleted from with the dropdown menu. Once you are ready, click "Clear Browsing Data" and it will erase everything you selected.