General Information

The internet is full of viruses, trojans, malware, and spyware. Keeping your computer safe from these is very important.

Update Operating System

Whether you are using a Mac or PC, updating your operating system is very important. Updates are released on a regular basis to help protect your computer and to keep it running smoothly.

PC - How to install updates for...

Mac - How to update your Macintosh OS X

Update Web Browser

Your web browser is your gateway to the internet and is often times the entry point for computer viruses. It is therefore important that you frequently check for updates to your browser.

Internet Explorer - Updates are includes as part of your Windows updates

Google Chrome -

Mozilla Firefox -

Safari - Safari updates are included with Mac OS X updates. To update you Mac, go here.

Some Safe Browsing practices

  1. Update anti-virus and anti-malware programs
  2. Use a firewall program
  3. Never click on pop-ups
  4. Never respond to Spam e-mails
  5. Never open e-mail attachments that you were not expecting. If you are ever in doubt, e-mail the sender to make sure they sent it to you or google the e-mail to see if the attachment is bad.
  6. Never click on links in your e-mail. Instead, copy/paste the URL into your web browser to ensure that the link is not redirecting you unexpectedly. For an example of URL mis-direction, view this image.
  7. Avoid using peer-to-peer (P2P) network programs.
  8. Avoid using your personal e-mail address for random registrations. If you are browsing the web and come accross a form that you want to fill out, but you are not sure what it will do, you may want to use a throw away email address to fill it out with. View these Google search results for some Disposable Email services (Note: some sites disallow use of these accounts)
  9. Use programs such as WebOfTrust or McAfee Site Advisor to help avoid sites that are known for infecting computers.

Computer & Software Recommendations

Computer Recommendations

Laptop vs. Desktop

Each has its advantages and disadvantages. Think about what you are going to use it for, how much money you want to spend, and if you want to upgrade it in the future.

Laptops offer mobility, take up less space, and students can also access the OSU wireless network in all residence halls and most buildings on campus. For this reason, most students decide to use a laptop when coming to Oregon State. They are harder to upgrade however, and because they are constantly moved around, they tend to wear out faster than desktops.

Desktop computers take up more space and offer little mobility, but are generally faster, and cheaper to upgrade and maintain. They also generally last longer than laptops.

Hardware Recommendations

Computers are constantly changing, so when shopping around for a particular brand/style, it is a good idea to do your research beforehand. The following websites offer good computer reviews and comparisons:

Educational Discounts on Computers

Many computer manufacturers offer discounts for students when buying a new computer. Click on any of the logos below for the educational site for that manufacturer:

Apple Student Discounts

Apple Student Discounts

Lenovo Student Discounts

Lenovo Student Discounts

Dell Student Discounts

Dell Student Discounts








Software Recommendations

Operating System Recommendations

The operating system is your computer's most important piece of software, because it is in charge of running all the other programs that you need, and making sure those programs interact well with your computer hardware. For security and stability reasons, we always recommend that you run the latest version of your preferred operating system:

  • Windows: This is the most common operating system if you own a PC. Windows 10 is the latest version of Windows, but Windows 8, 7 and Vista will also work on ResNet.
    • Recommended if you need to use MS Project or MS Visio.
  • OS X: This is the operating system that runs on Macintosh computers, and all versions will also work on ResNet.

A Note About Linux: Most flavors of Linux should also work on ResNet. Please be aware that the IS Service Desk can support Linux only on a "best effort" basis, so most errors you may have on the network will have to be solved on your own.

Educational Discounts on Software

There are several educational discounts available for software. See our Software page for more information.

MAC Address

Finding Your Mac Address?

Your devices Network Adapter Address must be registered in order to receive network access. The Adapter Address is a unique number associated with your device's network adapter. It is also called a Physical Address, Hardware Address, Ethernet ID or MAC address on various systems. This MAC address should be registered in OSU_Secure or ResNet for better internet quality once you have followed the instructions to retrieve it.

We have instructions on how to revtreive your mac adress on a number of devices. Select your device below:

  1. Press the Windows Key(windows alt)
  2. Type CMD (A search bar will automatically pop up)
  3. Run the 'Command Prompt' program
  4. Type in the command 'getmac'
  5. This will display each mac address. 
  1. Click the Apple (upper left corner).  Select System Preferences
  2. Select the Network control panel 
  3. Make sure you are viewing your Wireless Connection, and click Advanced
  4. Here you will find your Wireless MAC/Hardware Address

On your android phone, the MAC address can be found under Settings -> Wifi -> Context menu (three dots) -> Advanced -> MAC address (should be visible from this screen).


On your iOS device, your MAC address can be found under Settings -> General -> About -> Wi-Fi- Address.


  1. From the main menu, choose Settings
  2. Click About
  3. Look for the MAC address next to "Ethernet ID"
    Alternatively: you may find the MAC address printed on the UPC label on the Apple TV box
  1. Press Home, Setup, and then Network
  2. Choose the Connection Status option
  3. The MAC address should be listed
  1. Click System Settings
  2. Click Internet Settings
  3. Click Other Information
  4. Confirm Mac Address
  1. Online services have been discontinued, but Netflix etc. should still work
    Start your Wii, without a disc
  2. Click the Wii button at the bottom of the start screen
  3. Click Wii Settings
  4. Go to the Next Set of settings, by selecting the arrow on the right
  5. Click Internet
  6. Select Console information
  7. The MAC Address will then come up on the next page
  1. Go to System Settings
  2. Tap on the Internet settings button
  3. Select the View MAC Address option
  4. You should now see your Wii U’s MAC address
  1. Start the PlayStation 3 with no disc inserted
  2. Select the System Settings icon and push the "X" button
  3. Select System Information and push the "X" button
  4. The third line will be the MAC Address
  1. From the main menu, select "Settings" (located on the upper right)
  2. Select "Network"
  3. Select "View Connection Status"
  4. Scroll down until the MAC addresses are visible
  1. From the Roku home screen, select Settings
  2. Then choose About
  3. The MAC address will appear on your screen
    Alternatively: you can find the MAC address on the bottom or back of your Roku.
  1. From the Roku home screen, select Settings
  2. Then select Player Info
  1. From the Xbox Dashboard, go to My Xbox (select the Xbox logo on the controller)
  2. Select Settings
  3. Select System Settings
  4. Select Network Settings


Remote connect software is available to approved staff and faculty at Oregon State University. The software, Screen Connect, is compatible with almost all Operating Systems, and should work on the majority of systems people have.

Screen Connect allows a technician to remotely connect to a customer's computer to see what they are seeing, walk them through steps on their computer, or make changes for the customer.


  1. Open a browser (preferably Internet Explorer) and head to
  2. Click on the “Login” button in the upper right, and login with your ONID credentials
  3. Under the “Host” page you can create a session by clicking on the “Create Session” button

Where to add a host session

The types of connections

  • Publicly Listed: A session that goes on the bottom of the front page of that customers can view and click the “Join” button for.
  • Code Protected: A session the tech creates a code for, and the customer may enter the code in the “Code protected” section of the site.
  • Email Link: The tech enters an email address when creating the session that goes to the customer, and the email has a link that directs the customer to the session (This is a great way to create a private session if needed).

Different ways to join sessions

Downloading and RUNNING the program

When the customer clicks on the “Join” button, or follows the link through the email, they will be prompted with a download. It is important they do not just save the file; they will need to be sure to RUN the file after it is finished downloading. (Customers who use Internet Explorer will automatically be given a Run function, instead of a save function, and will not need to worry about this.) Please note customers without local admin privileges will be required to use Internet Explorer for its Run function.

There are a few additional prompts the computer gives after running the program, including verifying the publisher, and allowing the program to make changes to the computer. You will want to let the customer know to click on allow/run/yes, etc. to complete the setup.


For more information about Screen Connect, please see the vendor's documentation:

Update Java

Operating System


Windows Vista/7/8/10

  1. Open Computer by either double clicking on the icon on your desktop, or by clicking the start button and then Computer.
  2. Click "Uninstall or change a program" near the top of the window.
    Uninstall or change a program.
  3. Scan through the list and uninstall all Java items.
    Uninstall Java
  4. Browse to
  5. Click the Free Java Download button.
  6. Install the downloaded software.
  7. Close browser windows.


Windows XP

  1. Open the Control Panel by clicking Start > Control Panel or Start > Settings > Control Panel.
  2. Click "Add or Remove Programs".
    Add or Remove Programs
  3. Scan through the list and remove all Java items.
    Remove Java
  4. Browse to
  5. Click the Free Java Download button.
  6. Install the downloaded software.
  7. Close browser windows.



  1. Open the Apple menu and click Software Update...
  2. If your Java program needs updating, the Software Updater with automatically update it.
  3. Close browser windows.

Wireless Troubleshooting - Windows

Wireless Troubleshooting for Windows Based Laptops

For laptops running Windows and having connection issues on campus, refer to these steps.

Launching Command Prompt

Here's how to get there:

For Windows 7:

  1. Click Start.
  2. Type in "cmd" in the search field.
  3. Right click cmd.exe, and run as administrator.

For Windows 8:

  1. Enter the key combination: Win + Q.
  2. Type in "cmd".
  3. Hold Ctrl + Shift, and hit Enter.

Try these quick steps:

  1. Flush Your DNS Cache In Command Prompt:
    1. Enter the following command: ipconfig /flushdns
    2. Hit Enter.
    3. Recheck connectivity
  2. Renew Your IP Address? In Command Prompt:
    1. Enter the following command: ipconfig /release
    2. Hit Enter.
    3. Once the prompt returns, enter ipconfig /renew
    4. Hit Enter.
    5. Recheck connectivity

Other Fixes

The following steps have shown to stabilize connections to OSU_Secure in Windows:

  1. Wireless Certificates:
    1. While connected to OSU_Access(needs to be this network), using Internet Explorer, go to
    2. Once here, you will be redirected to a Cisco authentication page. You will not need to log in. Just going to this site downloads a certificate you may be missing.
    3. Also go to this address: to check for the same certificate, if you didn't receive it from the first link. You won't know if you actually have the certificate or not, but using both addresses gives you a better chance of getting it.
    4. Once you have gone to each, and loaded each page, restart your computer.
    5. Check connectivity now.
  2. Power Properties:
    1. Go to or search for Control Panel.
    2. Click Network and Internet, then Network and Sharing Center.
    3. On the left side of the window, click Change adapter settings.
    4. Right click on your Wireless Adapter(usually Wifi, and connected to a network). Click Properties.
    5. In the new window under the Networking tab, select configure under your wireless adapter name. f. In the new window under the Power Management tab, make sure the box next to "Allow the computer to turn off this device to save power" is unchecked.
  3. Complete Internet Repair Tool:   This software could potentially fix unknown or unseen issues with your connection, working with the software on your computer.
    1. Complete Internet Repair Tool can be found at the author's website here:
    2. Scroll down the page until you see the Complete Internet Repair (Build 2103), being cautious not to click on supporting ads.
    3. Run this software when connected to OSU_Secure(limited or connected).
    4. Restart your computer and check connectivity now.
  4. Re-Install Your Wireless Adapter Drivers: (assuming you can get a Internet connection elsewhere)
    1. Find the make and model of the laptop, and the wireless adapter make and model if possible.
    2. b. Search the laptop manufacturer's website first for the driver, then the manufacturer's site for the adapter if needed.