ResNet

What is ResNet?

All of OSU's Residence Halls, Cooperative Houses and The Gem are connected to the internet via ResNet, which is our wired network in residential areas on campus. Students living on campus may take advantage of this high-speed connection in their room.

Any students who are currently living in on of these three locations will have access to ResNet internet. 

How do I access it?

Visit the ResNet self-service website, to check your ResNet account status or register additional devices.

What helpdocs exist for it?

We understand this network can be confusing to some users, so we have created a few helpdocs for anyone who needs them! Click on any of the following articles to get help:

(ResNet) Before You Arrive On Campus

Before You Arrive On Campus

Install Updates

Download and install all available updates for your computer. Updating Instructions

Scan Your Computer

Scanning your computer for viruses and spyware then removing any you find can drastically improve you computer's performance. It may speed it up and will help protect your computer and you from malware and other unwanted programs and files on your computer. You can learn more about and download anti-spyware software on our Security Page. You can also find information on viruses at Microsoft's Security page.

OSU uses a malware detection service called FireEye on all wired/wireless networks. If your computer has a virus/malware infection that gets caught by the FireEye service, your access to internet on campus will be disabled until your computer is cleaned.

OSU provides instructions on how to install and utilize programs like Sophos and Windows Defender/Security Essentials anti-virus softwares and updates to all students.

Getting started on Campus

Once you are on campus, in order to get your devices online, you will need to register them on the network. This is done in one of two places.

OSU Network Use Policy

OSU provides network connectivity in support of the educational mission of OSU. Using the network at OSU is a privilege. As such, it is the responsibility of each individual to use these services appropriately and in accordance with all University policies and applicable laws.

Before using the OSU Wireless Network, you should read the OSU Acceptable Use Policy.

(ResNet) Choosing a Network Cable

Choosing the Right Network Cable

When connecting your computer to the network, you must use a network cable (also known as an Ethernet or CAT–5/CAT-5e/CAT–6 cable). A regular phone cable will not work, even though it looks similar to a network cable.

Network cables can be purchased at the OSU Beaver Store.

Phone & Network Cable Differences

  • The jack at the end of network cables is wider than a phone's cable.
  • Network cables are usually thicker and rounder than a telephone cable.
  • Network cables usually have more pins then phone cables.
  • Network cables have larger RJ-45 connectors and phone cables usually have smaller RJ-11 connectors.
Internet Cable
Phone Cable

Internet Cable

Correct

Phone Cable

Incorrect

(ResNet) Configure Network DHCP

Configure Network DHCP

To work on ResNet, your computer needs to be configured to use DHCP. If you used Cable or DSL at home, your computer may be configured improperly. Follow the appropriate instructions for your operating system.

Please select your Operating System:

Select your operating system.

Step 1Network Connections

Click the Start circle at the bottom left of your screen. In the Search bar at the bottom, type "ncpa.cpl" and click on the link when it appears in the menu.

 

Step 2Network Connections

Right-click on the Wireless Network Connection item and click Properties

Note: If you are connecting to the wired network on the dorms instead of wireless, right-click on the Local Area Connection and hit properties instead

Step 3Connection Properties

Highlight the Internet Protocol Version 4 item in the list, and click the Properties button.

Step 4TCPIP Options

Make sure that Obtain an IP address automatically and Obtain DNS server address automatically are both selected. Change them if one of both are not selected, and click OK.

Close all open settings windows, and DHCP will be set up correctly.

Step 1

Open the main system preferences window by clicking on the Apple Menu, then System Preferences.

Step 2Mac System Preferences

Click on the Network icon.

Step 3Network Settings

If you will be using wireless to connect, select the "Wi-Fi" entry in the list on the left

Note: If you are using an older version of OS X, this may be called "Airport" instead of "Wi-Fi"

If you will be connecting with an internet cable, select the "Ethernet" entry in the list on the left

Click on the Advanced button

Step 4TCP/IP Settings

Click the TCP/IP tab at the top.

Make sure "Using DHCP" is selected from the dropdown menu.

Click the OK buton, and your DHCP settings should be configured correctly

(ResNet) Connecting Devices

Connecting Devices

It is possible to connect your internet ready game consoles or Network Media Players to the Residential Network to play online games or stream stows on Hulu or Netflix. Each of these devices has a hardware address that must be registered with ResNet for the device to have access to the network.

You will need to provide your own Ethernet cable, which can be purchased at the OSU Beaver Store. Please note that a phone cable will not work for the ResNet network. See pictures of the two types of cables.

To register devices (wired):

  1. Go to to https://app.uhds.oregonstate.edu/resdesk/
  2. Click on 'Register a Device' under 'Self-Service' to the left
  3. Find your MAC address? for the device ('How to' table here)
  4. Put in the MAC address and Computer Name(such as:xbox, ps4, laptop, tacos), then register the device.
  5. Reboot your device and test the connection
    1. Some devices may need to be unplugged during the reboot process

(ResNet) Contact Us

Contact us for help!

The Service Desk provides walk-in and phone support for ResNet connections and software assistance on a variety of operating systems and software products, including internet tools, spyware and virus removal, software applications, and ONID.

Phone: 541.737.8787
Walk-in Helpdesk:  Milne 201
Regular Term Hours:

Phone Center:

  • Monday-Thursday: 8am-7pm
  • Friday: 8am-5pm

Walk-Up Helpdesk:

  • Monday-Tursday: 8am-9pm
  • Friday: 8am-7pm
  • Sunday: 3pm-7pm
Summer & Breaks:

Phone Center and Walk-Up Helpdesk:

  • Monday-Friday: 8am-5pm

Please fill out the form located at http://oregonstate.edu/resnet/contact.php for more assistance.

(ResNet) Printers on ResNet

Setting up a printer on ResNet

USB Connection

The easiest way to use a printer in the dorms is directly connecting the printer to your computer via a USB cable. Many computers will correctly detect the printer and automatically install the proper programs when plugged in. For printers that do not automatically do this, there will generally be a CD that comes packaged with the printer that you can run.

Wired Connection

If your printer does not have a USB connection, but has an Ethernet port on the back, you can connect your printer using a wired connection. You will need an Ethernet cable (Cat-5 or higher is recommended) to connect your printer to your switch. There are two ways to setup a printer using a wired connection.

Connect and register a switch in your room. From there, connect your printer and computer to your switch via two of the numbered LAN slots on the switch. Your printer and computer will share a private network, allowing you to use your printer.

(ResNet) Restarting Your Connection

Restarting Your Connection

Computers will sometimes lose their connection to the Internet. Some causes may be power outages or surges, problems with the University's network hardware, or improperly configured settings on other people's computers on the network. Often a computer's network settings can be "flipped off and back on" and will start working again. This process is easy to do, and fix most connection issues.

There are a few ways you can reset your computer's network connection:

Select one of the methods.

Restart Your Computer

This is the most effective way to reset your network configuration, as every program and service will be shut down, then restarted again. Restarting will reset your network connection regardles of what operating system you have (Windows, Mac OS X, Linux).

If you are unable to shut down your computer, or you don't want to for some reason (too many things open, currently working on something), you can try option 2 or 3 below:

Network Diagnostics (Windows)

  1. Click the Start circle at the bottom left of your desktop and right click the Network button.
  2. Press the properties button and wait for the Network and Sharing Center screen to appear.
  3. To the right of the words Local Area Connection there will be a link titled View Status. Click it.
  4. In the box that appears, press the button labeled Diagnose.
  5. Windows will inform you that it is identifying the problem.
  6. If Windows isn't able to locate a specific problem, you will be informed as such.
  7. In the box that appears, press the button labeled Reset the network adapter "Local Area Connection"
    (Your adapter may have a different name)
    When the process is complete, you will be informed that the problem has been resolved.
    You may now try your internet connection once more. If the connection still fails, contact the ResNet Helpdesk and we will be happy to assist you with further troubleshooting.

Disable/Re-enable Adapter (Windows)

  1. Click Start » Control Panel
  2. Choose "Network Connections"
  3. Right-click on Local Area Connection » choose Disable
  4. Wait a few seconds then Right-click on Local Area Connection » choose Enable
  5. Right-click on Local Area Connection » choose Status » select the Support tab

 

The IP address? in the Status window should be 128.193.x.y, where x and y are two numbers between 0 and 255. If so, the computer is communicating with the network and you should be able to access the Internet.

If the IP address is in the form of 10.195.x.y then your computer is not registered on ResNet. If your IP address is 10.193.x.y then your system has be disabled and you should check your ONID email for additional information.

(ResNet) Use Policies

ResNet Use Policies

OSU provides network connections in support of the educational mission of OSU. Using the network at OSU is a privilege. As such, it is the responsibility of each patron to use these services appropriately and in compliance with all University, City, County, State and Federal regulations. The following policies are for the use of ResNet wired & wireless networks. These policies are in addition to OSU's Acceptable Use Policy, are not all-inclusive, and may be modified at any time.

Intended Use

Personal use of University computing resources that interferes with University business is not allowed. Network connections may not be used for any commercial purposes or used to provide Internet or network access to anyone besides the registered user. Do not share you a personal router or wireless connection with anyone else. Network services and wiring may not be modified or extended beyond the area of their intended use.

Excessive Use

The OSU network is a shared resource used by all members of the University community. Excessive use of bandwidth or applications that inhibit or interfere with the use of the network by others are not permitted.

File-Sharing & Copyright

Unauthorized digital reproduction and/or distribution of copyrighted materials is against federal law. Anyone found distributing (sharing) such material, including copyrighted music, digitized video from copyrighted motion pictures, copyrighted software, etc. is subject to termination of network services.

Wireless Access Points (WAP) & Wireless Routers on ResNet

Personal wireless access points and wireless routers are not allowed as they can interfere with OSU's wireless coverage. All UHDS residences already have wireless so personal WAPs should not be needed. Wired-only routers or small network switches are allowed.

Unauthorized Access

Any unauthorized attempt to access another computer (on or off campus) or circumvent or defeat any mechanism put in place by OSU to manage the network is prohibited. Attempts will result in the immediate disconnection of the suspected network connection until the matter has been resolved.

Network & Email Identity

Forgery or other misrepresentation of one's identity via email or any other form of communication is a violation of University Policy. This includes forging of IP addresses or Ethernet adapter addresses to conceal a computer's identity.

Termination/Suspension of Access

Individuals or groups who violate this Use Policy may have their access to computing resources suspended or terminated upon discovery of a violation. In appropriate circumstances individuals may also be subject to disciplinary and/or legal action.

Liability

OSU and ResNet assumes NO responsibility for costs associated with loss or damage to a patron's personal computer and its associated peripheral equipment.

Use of network resources is governed by ResNet, Network Engineering and OSU's Acceptable Use Policy. Questions about these policies, or whether a particular activity would violate them, should be addressed by contacting the OSU Computer Helpdesk.

(ResNet) Using Your Wireless Router

Using a Wireless Router

ResNet provides wired network ports in every residence hall room and all rooms are covered by the OSU wireless network. OSU does not allow the use of personal wireless routers and wireless access points as they can interfere with the OSU wireless coverage provided in all residence halls.

If feel your room does not have adequate wireless please report it to the IS Service Desk.